How to call the Vodafone operator: phone numbers for contact in 2021

For the operator Vodafone, and previously MTS, the comfort and convenience of the client is always a priority. For this purpose, many services have been developed that the subscriber can manage independently. Including the My Vodafone application. Where each subscriber can resolve the issue without outside help and request all the necessary information from their smartphone online.

True, sometimes, the help of a qualified specialist, or rather a “live operator,” is still needed. In this case, calling the Vodafone operator is the only option. We will describe in this article how to reach a “live assistant” and in what ways. And you can choose a method that will satisfy your request.

How to call Vodafone operator.

Getting through to the Vodafone operator (formerly MTS - Ukraine) is not a pleasant task, requiring considerable patience. The first thing you may have to deal with is connection interruptions, interruption of the answering machine sound, and the connection often does not happen the first time. It is clear that when tariffs change, on holidays the number of calls increases, but the number of employees remains at the same level, but on other days it is quite problematic to hear the long-awaited live voice, so let’s try to solve this problem.

Couldn't get through

Sometimes it is not possible to reach the Vodafone operator, even if the subscriber has tried several times. In this situation, you can find the nearest Vodafone service point in your locality or try writing to the operator’s representative in an online chat. This is a fairly easy and quick way to get answers to your questions.

How to contact a consultant online:

Go to the Vodafone Ukraine website.
Enter your phone number and full name.
Describe in detail the essence of the issue.

The user can only wait for some time until the operator connects to the chat and gives a detailed and professional answer or complete background information.

So, this article talked about how to call the Vodafone operator if the subscriber has any questions or complaints regarding the services provided. If you have any problems, it’s worth calling, because this will allow you to quickly sort them out and not waste time on solving them yourself. Here you can also get help and learn about various Vodafone services, for example, about the “Black List”, which allows you to block incoming calls from any specified numbers.

How to call Vodafone operator from your home phone for free.

Dial 0-800-400-111 (free call).
Select the language: 1 - Ukrainian, 2 - Russian, 3 - English (when you dial again, the language you initially selected will be turned on).
After turning on answering machines, you can immediately press the button 0.
We listen to long beeps, wait for the connection, unlike a call to a short number, the connection time is limited and most likely, after 30 seconds you will be asked to call back later.

Calling an operator from a Vodafone cell phone

To call the Vodafone Ukraine operator for free from a mobile phone, you should call the service number 111 - this is the company’s customer service center.
If a subscriber calls here for the first time, he needs to indicate the language in which communication will take place:

Ukrainian – number 1;
Russian – number 2;
English - number 3.

After the procedure for determining the communication language is completed, the answering machine will begin to voice the sections included in the operator’s menu. The very last number will be 0, and when you press the corresponding button on the keyboard of your device, the caller will be able to call directly to the Vodafone operator. If this is the purpose of the call, it is better not to stay on the line listening to the full list of menu sections, but to immediately press the 0 key.

Important! You can also call the Vodafone operator number while the machine is voicing any information. This service is absolutely free.

In order to receive the most professional and competent answer from a customer service center employee, before calling Vodafone, you need to select the category of the question you are interested in. After pressing the 0 key you will need to select one of the menu items:

clarification of information about the tariff or options - number 1;
resolving issues related to payment - number 2;
loss or blocking of a SIM card - number 3;
clarification of issues related to Internet services – number 4;
all other questions - number 5.

Vodafone service numbers.

USSD requests for Vodafone (MTS - Ukraine) prepaid subscribers.

*104* phone number # - request *111* phone number # - outgoing call in roaming

*120# — Service management.

*131# or 3011 — Anti-identifier (send an empty SMS to the number) 0.55 UAH/day for September 2021. *132# or 3012 — Disable caller ID

*150* phone number * amount # - top up another subscriber's account *161# - Determine your number.

*777# — Find out the number of bonuses. 5010 — Sending SMS to receive borrowed money — 20 UAH, cost — 4 UAH.

Data published as of February 2021.

Dear visitors! The site offers standard solutions to problems, but each case is individual and has its own nuances.

If you want to find out how to solve your particular problem, call toll-free ext. 504 (consultation free)

Vodafone Ukraine Help Desk – Free Hotline for customers 0800 and Vodafone Help Desk in Ukraine

The hotline of the Vodafone operator in Ukraine operates for subscribers around the clock and free of charge.

Useful USSD codes for Vodafone operator

It is worth noting right away that the USDD for regular subscribers and contract employees is different. Let's look at the list of codes for the average user:

*101# — check the balance (money in the account) and the name of the tariff;
*101*4# — check the service package, remaining minutes and megabytes of Internet in Ukraine;
*600*1# — check the service package in roaming;
*101*444# — connection to a service package (for one month);
*101*10# — check additional account;
*777*1# — check your bonus account.

For contract workers:

*110*10# — account check;
*110*14# — check bonus account;
*110*20# — checking the service package in Ukraine;
*600*1# — check the service package in roaming.

To manage services, you can use the voice menu service. To do this, you need to call +38050-120-00-00 or 284 . Voice prompts are clear and specific, almost anyone can figure it out.

Each Vodafone subscriber needs to remember only one USSD code - *133#. This little helper will help you find all the necessary commands.

How to call Vodafone?

If you are calling from a mobile phone connected to the network of the Vodafone Ukraine operator, simply dial the short, free, 24-hour help desk number to connect to the Vodafone technical support operator.

To call the Vodafone operator from another operator’s phone (Kyivstar, Life and Intertelecom) or a landline phone , for free communication with the operator, use the phone number 0 800 400 111.

To obtain personal information under a personal subscription agreement and manage services and tariffs, the support service operator may need the subscriber’s passport data and other information for secure identification.

How to contact online

Many questions can be clarified without contacting the operator by phone, but by asking for help online. For example, through the Vodafone website. A window will appear in the lower right corner that says “Need Help? Open the chat." You can ask questions to an online consultant. However, you may need additional information: phone number, full name, PUK code.

You can also try to get an answer by contacting the official Vodafone Ukraine Facebook page. Or download and install the “My Vodafone” application. It can be downloaded for free from Google Play for Android and the App Store for Apple.

Helpline number for calls from abroad and Russia

All calls to the 24-hour support center number +380 50 0400111 from Vodafone international roaming are free. When calling from another telecom operator or local landline (including Russian numbers), calls are paid according to the tariffs of your operator or provider.

To provide personal services (tariff change, service management, promised payment, etc.), the hotline employee may need the client’s personal data specified when connecting to the Vodafone Ukraine operator.

Answers to frequently asked questions (FAQ)

How to find out your Vodafone number ? The fastest and easiest way is via USSD code *161# . It is worth noting that this code is also relevant for subscribers of other operators (Kyivstar, Lifecell).

Why is the hotline so difficult to access ? Like any large company, it cannot spend fabulous sums on retaining a huge number of call center consultants. In order to somehow relieve the flow of callers, a “robot assistant” was invented, which allows you to solve 90% of all current problems. This is why it is so problematic to reach a live consultant directly.

Why are direct calls to consultants paid ? This is necessary so that people use the service of a free robot assistant (it is more convenient to waste the time and effort of consultants, but no one wants to use a robot).

Which operator provides the best services ? There is no monopoly of any operator on the territory of Ukraine, therefore all major players in the market are in a state of struggle for customers, thereby offering almost the same offers (public tariffs, for the middle class, VIP and business offers). Therefore, the question: “Which SIM card is better to use” is not the most correct one.

What to do if you accidentally deleted a contact from your list ? For smart phone owners who use a Google account, recovery will not take much time. To do this, you need to visit the Google “contacts” page, find the “Undo changes” item in the settings (gear), and click “Return”. This service is simple and intuitive to use. Another way is to use a backup copy of your phone (go to Google settings, find “Contacts Restore”, see the backup copy at the bottom, confirm the start of the restore).

What to do if the line of all operators is busy for more than two minutes ? Typically, call centers of all major Ukrainian operators respond within 1 to 5 minutes. If there are overloads or failures in the system, then the service simply cannot work faster, the operators are busy, in such cases you can wait 10-15 minutes. If you have neither the time nor the desire to wait, you should visit the website and contact the operator via messages.

How to top up your Vodafone account without commission ? On the Pay Vodafone page, through the Portmone service or another similar one.

Vodafone online customer support

The operator accepts complaints, suggestions and requests from customers through the feedback form on the operator’s official website. The online consultant will try to resolve any of your questions as quickly as possible. Write to us.

Vodafone is in touch with subscribers on the most popular social networks in Ukraine. Join the Vodafone Facebook group and stay up to date with all the operator's news. You can also ask any service question via a “private message” to the group administrator.

The official Twitter highlights the most interesting news and special offers of the Ukrainian mobile operator in a short line. Subscribe, it will be interesting!

Regions and cities in which Vodafone operates

Vodafone UA customer support service at 0800 400 111 operates in the following cities of Ukraine

The contact details, telephone numbers and addresses of the Vodafone operator (until May 27, 2021 “ MTS Ukraine ”) are subject to change. Information about any changes is available to customers around the clock by calling the hotline (mobile operator help desk) 0800 400 111 or on the official website https://www.vodafone.ua. Data is as of August 2021.

Free calls to Vodafone are guaranteed to the short number 111 (on-network call) and 0800 400 111 for all other phones (including other mobile operators Kyivstar, Lifecell and Intertelecom).

In order to monitor the quality of work of hotline operators, we record all conversations with clients.

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How to Call Vodafone Ukraine Operator from Russia

Support

Ukraine , Kropyvnytskyi, Kremenchug, Ternopil, Lutsk, Bila Tserkva, Kramatorsk, Melitopol, Uzhgorod, Nikopol, Berdyansk, Slavyansk, Pavlograd, Severodonetsk, Brovary and Kamenets-Podolsky and many others. To obtain personal information under a personal subscription agreement and manage services and tariffs, the support service operator may need the subscriber’s passport data and other information for secure identification.

How to call Vodafone (MTS) Ukraine operator

An equally important question is how to call the Vodafone (Ukraine) operator from abroad. If your phone is roaming, just dial the number 555 from your cell phone. Tariffing starts from the twentieth second of the call and is 47 kopecks including VAT, excluding contributions to the pension fund. To reach a Vodafone call center employee from a mobile phone with a Vodafone tariff package, follow this procedure:

Dial the sequence of numbers - 111.
Then we listen to the answering machine read out the sections and select the desired item by pressing the corresponding button on the phone.
If we want to contact and talk to a live call center employee, while the answering machine is listing the menu sections, wait a few seconds and press the number 0.
Now we select the topic on which we want to communicate with a customer center employee, and again press the appropriate button. Since all calls are made free of charge, you will have to wait a long time to contact a customer service center employee.

How to call Vodafone operator

*100* voucher code # - replenish your account using a voucher *101# - service validity period, tariff model, check account status, *101*10# - check for bonuses. *101*4# or *101*04# — check the availability of free minutes. Getting through to the Vodafone operator (formerly MTS - Ukraine) is not a pleasant task, requiring considerable patience. The first thing you may have to deal with is connection interruptions, interruption of the answering machine sound, and the connection often does not happen the first time. It is clear that when tariffs change, on holidays the number of calls increases, but the number of employees remains at the same level, but on other days it is quite problematic to hear the long-awaited live voice, so let’s try to solve this problem.

*131# or 3011 — Anti-identifier (send an empty SMS to the number) 0.55 UAH/day for September 2021. *132# or 3012 — Disable caller ID

How to Call Vodafone Ukraine Operator from Russia

You can also contact a Vodafone specialist online using the feedback form at the link vodafone.ua/uk/support/message. In the “Write to us” , the following data is indicated in order: To get advice over the phone while roaming, you need to call +38 (free). Also, from abroad, you can contact the operator through the Online Service service on the official Vodafone website at the link: vodafone.ua.

In some situations, a Vodafone subscriber needs an urgent connection with a support operator to solve an urgent problem.
helps to quickly establish contact with a specialist. 555 from your mobile phone .
The service will be instantly activated by establishing a telephone connection with the operator. How to call the Vodafone (MTS) operator: methods, procedures, tips

To connect to an operator without a queue, you need to dial 555 and then press the call button. As soon as the connection with the operator occurs, 10 hryvnia will be debited from the caller’s account, regardless of the duration of the conversation. Therefore, when describing your problem, you should not rush, it is better to explain in detail and wait for your question to be resolved. If necessary, you can call again, since the number of calls is not limited. But if consultation with call center professionals is really required, you can always find the best way to communicate. And it doesn’t matter: You can call the support number for calls from Russia and abroad +380500400111 not only from MTS international roaming, but also from a number belonging to any Ukrainian or international operator. Remember the combination that you need to dial from the number of another operator or from a landline telephone device: 0800400111. The procedure is simple:

Often, subscribers contact the operator in a state of increased nervous tension. But when talking with a consultant, you should pull yourself together and speak in a calm tone without using profanity. Please remember that all conversations are recorded to protect the interests of users and improve the quality of service.

Read about Russian-Ukrainian relations:

When Transfers to Ukraine from Russia were Banned
How to Fill in a Parcel from Russia to Ukraine
How can you get to Ukraine if you are from Russia?
Is it safe to travel to Ukraine from Russia?
Can a Ukrainian Citizen Be Deported from Russia If There Is a Child?

Attention!

Due to recent changes in legislation, the legal information in this article may be out of date! Our lawyer can advise you free of charge - write your question in the form below.

Procedure

If the subscriber does not need the paid call service and used the standard Vodafone service, the subscriber will receive the result of his request. For this:

To get started, dial the already familiar number - 111.
Call and wait for connection.
Next you will be taken to the voice help menu.
Listen to the proposed menu items and click the one you are interested in: If the subscriber needs information on the tariff and personal number - “1”.
All questions regarding tariffs for roaming and international communications are “2”.
Connection and operation of mobile Internet - “3”.
Promotions, current offers in the “Loyalty Program” - “4”.
Any operations with a SIM card, general questions about .
To contact a collaborator.

If the subscriber wants to make a call to the MTS Hotline (Vodafone), press “9”. The service is paid.

Voice menu of the service, by default in Ukrainian. If, suddenly, the subscriber does not understand it or it is more convenient to listen to the menu in another language, you need to press #. The language will change to Russian or English. The next time you call, the system will remember the choice of language and will offer the menu in a language mode that is comfortable for you.

Often during a call the subscriber may be nervous, rude, shout or use profanity. Do not forget that all conversations are recorded and the call is recorded. For the sole purpose of protecting the customer's safety and improving service. Therefore, you should calm down and behave appropriately

There is one nuance that everyone doesn’t like. How long do you need to wait for a connection with an operator or what is in the queue before connecting. You need to take into account the fact that this is a “live queue” and everyone wants to get answers to their questions. Therefore, just wait until you are connected to the operator.