Hotline number? — GoodLine

In 2004, the GoodLine organization was founded in Russia. This company is a virtual operator that allows all subscribers to make roaming calls on very favorable terms. The organization provides this opportunity through active cooperation with foreign mobile operators, and also has innovative technological developments. GoodLine offers clients their own travel SIM cards, which reduce the cost of mobile phone calls from other countries of the world several times. The GoodLine hotline allows clients to receive comprehensive and prompt advice on any issues of interest.

GoodLine today sells a huge number of SIM cards for tourists visiting different countries of the world. According to statistics, the company is very popular today, it serves approximately 55-60% of Russian clients traveling abroad. Today, approximately 1 million Russian citizens use attractive offers from the GoodLine company. The organization's clients include individual entrepreneurs, corporate and private individuals, as well as travelers.

The main office of the company is located in Moscow; in addition to it, today there are many branches throughout Russia and other countries. Branches of the GoodLine organization are located in almost every Russian region, as well as in Ukraine, Kazakhstan, Belarus, and other countries. This company is a partner of the largest communication stores such as Euroset, Rostelecom, Svyaznoy and others.

How to write to Goodline support?

If you have questions regarding the use of the service, we recommend that you first read the “Frequently Asked Questions” section on the official website - https://goodline.ru/abonents/faq. The support service tried to answer all frequently asked questions from users in a detailed form.

If you can’t find an answer to your topic, use the “Feedback” form and contact specialists - https://new.goodline.ru/user/support/question.php. Attach photos and other materials if necessary, indicate the topic, personal information and reveal details.

You can write to the support service through social networks - VKontakte and Facebook.

Similarly, you can get advice by e-mail by sending a request to Pay attention to the accuracy of the information provided and the correctness of the message.

What phones are used for customer support?

Goodline, the same toll-free number for everyone – 8 800 100 0 018. 3 minutes free call +7 495 225 5 777. You can find out where the nearest office is located to buy a SIM card using the card https://yandex.ru/maps /org/goodline/1079308907/?ll=86.079401%2C55.355078&source=wizbiz_new_text_single&z=15

Users ask the most popular questions on the page https://goodline.ru/abonents/faq/ if the problems concern:

• free calls to Russia and vice versa;
• Internet use;
• saving Russian numbers;
• cost of tariffs;
• connection and dialing rules;
• SIM card recovery;
• opening personal accounts.

If there is no question related to specific circumstances, you need to open the resource

https://new.goodline.ru/user/support/question.php to communicate with the manager individually. If you need to send a complaint, you will have to fill out a form with personal information, describe the problem in a special window, and attach a file confirming the event.

What is the Goodline hotline number?

It’s not uncommon for clients to be unable to understand the intricacies of the work, and online consultations do not produce the desired result. Therefore, specialists are forced to contact by telephone and explain the details.

The hotline for calls to technical support in Russia is free.

You can order a call back, but it only works for SIM cards from GoodLine. Dial the combination - *146*0880#.

Phone number for calls from roaming 7. Calls are priced according to operator tariffs. When calling through GoodLine, the first 3 minutes will be free.

Why do you need Help Desk?

The GoodLine support service is designed to provide information support and remote service to the company’s clients and anyone interested in a specific area of ​​its activity.

By calling the hotline, you can get information in the voice menu or contact an operator.

The operator is not always a “living person”. Recently, modern companies have been introducing automated voice menus, in which you can immediately ask questions without selecting certain items. The robot gives answers to them, recognizing information in audio mode.

Why do you need support service:

• Providing assistance to clients. Solving financial issues, problems and difficulties.
• Information support. Consulting on services, products and services.
• Providing communication with the representative office of the company, brand, chain of stores on various issues.
• Management of accounts, accounts and everything related to the company's activities.

The GoodLine hotline and support service usually work as a single unit. This tool is designed to provide reliable and complete communication between the organization and clients.

If the consumer has questions or problems, he can contact the support team by calling the phone number.

What cases is the hotline intended for?

Help is provided in the following matters:

• Rules for calls from abroad and within the country.
• Internet activation.
• Is it possible to use a Russian number, how to link a Sim?
• Replenishment of balance.
• Calls within one operator.
• Rules for dialing numbers from abroad and from the Russian Federation.
• What to do if you lose your card, can it be restored?
• Using your personal account, etc.

Customers can use the hotline to report their problems, express a complaint, leave feedback or wishes.

FAQ

On the official website of the GoodLine company, customers can independently find answers to their questions. To do this, you just need to open the Frequently Asked Questions section; this reference section contains user questions that arise most often regarding the use of cellular communications. Here are simple but at the same time detailed instructions regarding the cost of services, methods of connecting to cellular communications, as well as the basic rules for making calls from abroad.

Contact technical support through your personal account

You can contact technical support using your personal account, which can be opened through the official website.

To register and login, use the link - https://new.goodline.ru/user.

Select the “Support” tab and wait for a call or letter from specialists.

Communication via app

If your mobile device runs on the Android platform, you can download the application through Google Play and the App Store. The developer program allows you to perform the following actions:

1. Pay for the provision of services. To do this, enter the agreement number in a special window and click on the save data button. Once the debt amount appears on the screen, you can make payments online in any convenient way.
2. Set up auto payment.
3. Contact a hotline employee via chat.

On the portal you can create a user’s personal account, which will open up all the possibilities from a wide range of service menus. By filling out separate forms with the subject of the appeal and a brief description of the problem on the personal page, complaints and thanks are sent to the operators. To register, follow the link: https://new.goodline.ru/user/

Then click on the button to register, enter your email, set a password and log in. If the password is forgotten in the future, the data recovery function will correct the situation.

Other methods of communication

General information about the service, services, how to connect “packages”, news is always available in an alternative form. Social networks are a platform where users can communicate with other clients or managers.

Links to official communities:

• VKontakte - https://vk.com/turizmsgoodline.
• Odnoklassniki - https://ok.ru/group/50837794848948.
• Facebook - https://www.facebook.com/turism.s.goodline.
• Instagram - https://www.instagram.com/goodline_travel.
• Twitter - https://twitter.com/turism_goodline.

Written request to GoodLine support service

Each client of the GoodLine company can seek advice in writing by writing a letter to the email address [email protected] When writing the text of the message, you must indicate your first and last name, the number of the concluded agreement, describe the issue of interest in as much detail as possible, and, if necessary, provide additional information or attach any attachments.

Another option for writing to the company’s specialists is online chat. By going to the official website of the GoodLine company https://goodline.ru, you can click on the green button at the bottom of the site, enter the text of your question, after which you need to wait a couple of minutes for specialists to answer your request. To clarify any details of the issue, you can continue correspondence with a specialist and find out any details of the issue that interest you.

You can buy a GoodLine tourist SIM card in Novosibirsk A GoodLine tourist SIM card is a SIM card that is inserted into your mobile phone for the duration of your trip abroad.

“World Travel Telecom” is the official website of GoodLine.

• incoming calls in 74 countries - free! • outgoing calls to Russia - from $0.29 • service area - 187 countries! • no monthly fee!

Tariffs for the most popular countries

Full call cost table: view

FAQ.

How to call a SIM card from Russia and how much does it cost?

• A call to a GoodLine tourist SIM card from Russia is an international call to Estonia (mobile number)

• Rules for dialing from a landline phone:
8 – 10 – 372 5Х ХХХ ХХХ , where 8 – 10 is an international line, 372 is the Estonian code, 5Х ХХХ-ХХХ is a telephone number. Rules for dialing from a mobile phone: + 372 5Х ХХХ ХХХ
The cost of an international call to a GoodLine tourist SIM card from Russia is from 7 rubles/min. Check the cost of calls with the operator through whom the call will be made.

How to call from a GoodLine SIM card?

• Dial the number of the called party in international format on your mobile phone and press the “Call” button.
(When calling to Russia: the international format contains only 11 digits. For example, a call to Novosibirsk: +7 (383) ХХХ ХХ ХХ ) • The message “Wait for call” will appear on the phone display.
• After a few seconds, your phone will receive an incoming call. Accept the call and wait for the interlocutor's response Example of a call to Novosibirsk: + 7 383 ХХХХХХХ or 00 7 383 ХХХХХХХ
Is it possible to save my Russian number?
GoodLine tourist SIM card . GoodLine tourist SIM card at $0.29/min.

The service is valid for all regions of Russia.
I bought a SIM card.
How to check if it works? Insert the SIM card into your mobile phone. The SIM card must be registered with the local mobile operator. Check your balance: * 146 * 099 # and press the “call” key. The display will show your balance amount.

If all the above steps were successful, then the GoodLine tourist SIM card is fully operational.

How to activate a SIM card and starting amount?

The tourist SIM card is already activated. You only activate the starting amount. This can be done both in Russia and abroad: *146*088777#

Why is roaming so cheap?

There are several reasons:

• We cooperate with the European mobile operator, which provides communication services using GoodLine tourist SIM cards. There are special roaming prices within the European Union, which are significantly lower than for operators from other countries (for example, Russian). In other countries, mobile operators from the European Union are also provided with preferential roaming rates.

• GoodLine tourist SIM cards use Call Back technology for making outgoing calls, in which all outgoing calls become incoming calls. Because Incoming calls are much cheaper than outgoing calls, so savings occur here as well.

• We set a minimum commission for roaming, so in the end, communication for the subscriber becomes several times cheaper.
What is Call Back?
GoodLine tourist SIM cards use Call Back technology for making outgoing calls, which allows you to significantly reduce the cost of calls in roaming. Its essence lies in the fact that when making an outgoing call, the call is interrupted and at the same time a special signal is transmitted to the telecom operator. And after this, the telecom operator calls the subscriber back and connects him to the place where the call is being made.

For the subscriber this happens unnoticed and quickly:

• dialing a phone number
• connection failure
• after 3-5 seconds a call comes to the phone
• The subscriber answers the call and the connection occurs.

How to top up your SIM card balance?

You can top up your GoodLine SIM card balance:

• in our agency
• through payment terminals
• using a bank card
• electronic money