GoodLine “Good-Roaming” tariff: detailed description, discount promo code

Goodline LLC is the first company in Russia to offer travel SIM cards for mobile devices, which feature optimal roaming tariff plans.

Thanks to cooperation with many providers around the world and an impressive dealer network in the Russian Federation, calls from mobile gadgets in roaming have become available to tourists, individuals and corporate subscribers from all regions of the country up to 10 times cheaper than regular telephone numbers.

For SIM card users, there is a Goodline personal account on the official website and in the mobile application, with the help of which residents of Kemerovo can manage their account remotely.

Cost of calls on the “Good-Internet” tariff from Goodline

As for calls, when you are in roaming, incoming calls will be free in 177 countries around the world. The list of countries can be found in more detail on the website. For a minute of outgoing calls within the network, the subscriber will pay 25 cents. The cost of one SMS message will not exceed 10 cents. At the same time, there is no subscription fee for using the “Good-Internet” tariff.

In addition, the tariff allows you to receive free incoming calls in 117 countries. Outgoing calls are inexpensive – from $0.25/min. up to 0.45 $/min. depending on the operator of the subscriber receiving the call. SMS messages will cost around $0.10. The undoubted advantages of the “Good-Internet” tariff also include the fact that it serves 193 countries of the world and has no subscription fee. People using the tariff can activate the missed call notification service, voice mail, free calls to Skype and much more. The disadvantages of the tariff are that in some countries the Internet is available only with per-megabyte payment.

Good Line

I want to tell you my amazing story!!! I do not even know where to start )))

Used this fantastic provider for two years until September 2015.

Throughout the entire period of use, I very often contacted the operator’s Technical Service due to low Internet speed. I had a tariff plan with speeds up to 50 Mbit. The speed was stable at 1 Mbit))).

The most amazing thing was that after the call, the speed increased, as if by magic. To my question - what did they do, the answer was always the same - they rebooted the equipment))

In the end, I got very tired of it and connected the TTK.

Throughout the entire time that I did not use Good Line, various sales managers kept calling me and offering all sorts of conditions for resuming the use of their services.

And ph this best moment in my life came, and I still agreed to connect again!!!! ))))) I agreed to connect on the conditions that they would extend me a separate line and I would have this backup provider - 2 Mbit without a monthly fee + Turbo button, which increases the Internet speed to 100 Mbit for 35 rubles per day. They were supposed to connect on 03/29/2017 at 15:30. But to my great happiness, I was late at the meeting and called the operator at 15:30 (as they later told me in their contact center) and rescheduled the application to 03/30/2017.

10 minutes later, their specially trained person for fantastically professional connection of the company’s dear subscribers called me and told me the best news - I was connected!!! Hooray!!! And everything would be great if I hadn’t been left without my favorite telecom operator TTK!!! That is, they simply connected me by cutting off my existing operator to the same cable, they did not install any second line!!! To the question - how did these fantastic people manage to pull this off without my presence? The answer was given - they restored my old line and renewed my old contract with my previous personal account. I was outraged by the actions of these specially trained people who cut me off from my operator. To my phrase - you left me without the Internet!!! There was a stunning answer - YOU NOW HAVE THE INTERNET GOOD LINE. And if I want to keep the TTK for myself, then I need to contact them so that they will extend me a second line, because... Good Line cable.

Having expressed everything I thought about the wonderful provider, I demanded that everything be returned as it was. After 15 minutes they called me back and said that the Foreman himself of specially trained people would visit me and fix everything))) And yet they would make me a separate line on 03/30/17.

But it didn’t take me long to rejoice with happiness. Today, to my surprise, manager Dmitry called me and told me the sad news - they cannot connect me at this tariff, because... this tariff turned out to be for another area of ​​the city, and for some reason my home does not apply to it))))))))))

That is, during the month of their constant chatting on the phone, my housing household was concerned, but now for some reason not???? Some kind of migration of an apartment building!!!!

They called me not from their regular number, but from some Megafon, they apologized that an error had occurred, and offered to connect to the 550 rubles tariff plan))))

Having called the contact center in order to clarify the information, I was told that amazing people were still scheduled to visit me today at 16:10, and that they would still include this wonderful tariff for me)) The number from which Dmitry called me was the carrier , I can’t get through on the phone, it’s always busy. Again I call the Contact Center and clarify whether there will be a connection today or not?, what tariff will I still have? To which the mysterious employees answered me - there will still be a connection and my presence is required, what tariff I will have will be determined within an hour!!!!

Probably everyone got up and moved my apartment building to the right area!!!

An hour and a half later, the Good Line manager called me again!!!

And oooh... god... what a miracle!!!! They apologized and they will still connect me to this tariff plan!!! But….. !!! Again a new condition))) Now I have to connect cable TV to the Internet))) And in general, this tariff plan was agreed upon individually!! Can you imagine how glad I was, provided that I don’t use cable at all)))) Also with a subscription fee of 290 rubles.

In the future, go persuade me to connect me to a separate line of just the Internet for 2 weeks without a subscription fee for testing, then with the transition to 100 Mbit for 750 rubles!!! I was happy with this offer)) Since at the moment my subscription fee for the same speed is 290 rubles, I think I will definitely take advantage of the Good Line offer.

As a result, I refused to connect for today. But they promised me that they would call me back tomorrow)) I will wait impatiently, what else can such cool guys offer me??

In general, the Good Line company is highly qualified professionals who, at the end of each conversation with their favorite subscribers, always say - We work for you!!!

I break into a sweat when I think about it - what would happen if all telecom operators worked this way?? The question arises - is this their cunning move to return the subscriber to the previous terms of the contract with the previous tariff plan?

You guys are great!!! You came up with a great idea!!!

I will advise all my friends to join you!!

Keep it up!!!

Traffic volume in Goodline’s “Good-Internet” tariff

Of course, the traffic volume may be exhausted before the package expires. In this case, the subscriber can increase the volume of traffic for an additional fee or pay separately for each session. This tariff plan provides additional services. The user can find out who called him when the phone was turned off. It is possible to send a free message requesting a call if your balance is zero. You can use the following: “Voicemail” and “Call Hold”. Even when roaming, you can keep your Russian number.

LC functions

As soon as you log in to your profile, you can not only make changes to your personal account and change your password, but also perform the following actions:

• connect tariff plans yourself;
• turn off the active tariff;
• configure additional services;
• top up your balance using online banking or an ATM in the city;
• see the balance of money in the account;
• view the history of all transactions made using your SIM card;
• see a report on incoming and outgoing calls.

All innovations regarding the work of the provider can be seen in your personal account. Additional features can be found after registering for the service.

Tariff features

With Goodline you can call absolutely free from Skype or a special online form. To manage the “Good-Internet” tariff, you will need to purchase a new “Goodline” SIM card and put it in your phone or other mobile device. By the way, a SIM card with this tariff is ideal for use in a tablet. After installing the card into the device, you should check that the mobile Internet settings are correct. After this, you need to go to the operator’s service page and activate the starting amount. Enable the mode with per-megabyte payment or connect one of several service packages. After the manipulations have been completed, you can freely use the mobile Internet.

Services

Let's look at the main features of working in the Goodline personal account:

• SIM card balance is available for viewing;
• you can observe the details of calls;
• control of payment history;
• convenient feedback from technical support;
• provided ;
• you can use the opportunity to call a phone number for free from Skype;
• Internet connection service is provided at a favorable state cost.

The Personal Account contains confidential information of each subscriber. Here you can find information about your mobile phone and email, which is attached to your account. There is a toggle switch for connecting messages attached to the Viber messenger. On the right side there are: contract number, date when the contract was concluded, DNS server data, IP address.

Very convenient: if you have no funds on your balance, but have a question about the operation of a tourist SIM card, you can simply dial the technical service number and receive a detailed answer. Authorization in your personal account is free of charge; there will be no service fee. You can make an unlimited number of calls per day.

Hotline operator "GoodLine"

Please note that a single hotline has been launched specifically for the convenience of clients.

Calls are accepted free of charge from all third-party cell or landline numbers.

Additionally, a separate telephone number is provided7.

If you call from a GoodLine SIM card from abroad, the first 3 minutes are free.

You can order a call back by dialing the number: *146*0880#. Available only for GoodLine SIM card.

Other ways to contact Good Line

The support service operates through:

• website;
• social media;
• email.

In addition, the company has created a convenient mobile application for iPhones and Android devices.

Website

You can find out company news on the official website. To do this, you need to follow the following link goodline.info/. The website has a special section with the most frequently asked questions and answers from clients. In addition, here you can call an engineer to repair the equipment. You can do this through the feedback form or by leaving your phone number in a special field.

In addition, here you can pay for the provider’s services by clicking on the “Pay” button in a special form. The official Goodline website makes it possible to pay for the Internet, telecommunications, etc. from any card or electronic wallet. In addition, you can pay for services from your mobile phone account (not in all regions of Kuzbass).

Social networks

You can find the answer to your question through groups on social networks. For example, on Vkontakte it is easy to contact the group administrator by clicking on the following link

Also, representatives of the company can be found on Facebook at the address. The Odnoklassniki page is located here, and on Instagram at the following address. In addition, the company has an official channel on YouTube with videos about the work of Goodline, located at this link. Technical support on social networks works almost around the clock.

Email

Write to representatives of “Goodline” Kemerovo, etc. possible by email. It is located at the following address. Don't forget to include contact information for feedback in your letter. Describe the problem, complaint, wish or question and indicate your last name, first name and patronymic. You will also need to enter the number of the agreement with the Goodline organization. A support specialist will respond as soon as possible.

Personal Area

There is a personal account on the company’s website, which can be accessed via the link lk.goodline.info/auth…; To log into your account you will need the username and password created during registration. For those who have not yet registered, you will need to enter your details, including your email address or phone number. After this, an authorization link will be sent to your email, and a special code will be sent to your mobile phone, which must be entered in a special field.

Applications on Google Play and App Store

For the convenience of users, the company's developers have created mobile applications for iPhones and devices on the Android platform. Using the program, a Goodline client can:

1. Pay for services with one touch. You only need to enter the contract number into the application and save it for further operations. The amount will appear on the gadget screen. Click the “Pay” button and the money will be debited. You can pay from an electronic wallet, mobile phone account or card of any bank.
2. Make auto payment. Set it up in a special section and now every month the equal cost of the services that have been connected will be debited from your account.
3. Chat with a staff member. You can contact a company specialist at any time of the day.

There is also an opportunity to find out the phone number of the support service. You can download the applications using the following links (for iPhone and iPad) and (for Android phones).

Promo code for discount

If you decide to connect to any of the GoodLine tariffs, top up your account, buy a “Golden Number” or any other product in the operator’s online store, then do not forget to enter the promo code “prooperatorov” (without quotes, in small letters) in the field and receive a discount in accordance with table.

Discount table using promotional code prooperatorov on the official Goodline website

GoodLine tariff “Good-Roaming”: detailed description

There is no subscription fee for the GoodLine “Good-Roaming” tariff.

Included in the tariff

• Free incoming calls to more than 140 countries (list of countries in the file below).
• Direct dialing function in popular countries of the world (list of countries in the file below).
• The ability to call Russia from abroad (almost) free of charge, which operates in more than 140 countries around the world.
• Friends, relatives or can call your GoodLine number for free through a special online form on the operator’s website. Payment for such incoming calls costs from $0.09 per minute of conversation.
• In addition to the possibility of calling through the operator’s website, you can also call your number for free using the “Free calls from Skype and Viber” option (details at the link).
• The ability to choose a convenient mobile Internet traffic package from more than 15 options for the duration of the trip (summary table below).
• It is possible to “link” your main number of a Russian telecom operator for the duration of the trip and receive calls to your GoodLine SIM card via .
• Sending SMS from the SIM menu costs $0.10 per message.
• Sending SMS in the usual way costs from $0.25 per SMS.

The cost of outgoing and incoming calls, SMS messages and Internet access by country of the world at the tariffs of the GoodLine operator can be viewed in this file (the information is current and promptly updated by the operator in case of any changes.

How to file a complaint?

The complaint, like most other appeals, must be meaningful and include a detailed explanation.

Do not forget to indicate the topic, reasons, personal and contact information of the applicant.

You can write a complaint in several ways:

1. By leaving a comment on social media. networks.
2. By sending an email.
3. By filling out the form on the website or in your personal profile.

Call center operators often have to deal with complaints.