How to call the Kyivstar operator? Hotline numbers

Probably everyone who has a “pipe” of this network has encountered the problem of getting through to the Kyivstar operator. And often only communication with a living person can help solve a problem that suddenly arises out of the blue. Not everyone is ready to delve into the personal account of this operator to understand why the amount from their account disappeared so quickly. Although, if you install the My Kyivstar on your smartphone, then some questions to the operator will be resolved.

So how can you get through to a live Kyivstar operator on the hotline, and not listen to the endless stories of an answering machine with an exotic name, what to press and where, and get an answer to your question, even if it is not in the menu of a mechanical voice?

How to call the hotline from a Kyivstar mobile phone

A hotline is a reference and information service designed to promptly resolve problems that arise among network subscribers. To contact the call center, you need to dial the short number 466 and then press the call button. The call is free of charge.

There is an interactive menu on this number and the user, following the prompts, can contact the operator. In order for the operator to answer you, you need to dial in a certain order: “2”, “2”, “*”. But you need to click them with a short break so that the system has time to switch you to different sections. But the combination needs to be checked every time, since the mobile operator changes the sequence of voice messages from time to time. And at the moment when you need to contact a specialist, this combination of numbers may no longer work.

If you have a contract, then call 466 and then dial the combination in the following sequence: “3” and “9”. After maintaining this data, the operator should respond to you.

Alternative options

One of the latest innovations is an online consultant on the company’s official website. To contact him, you just need to click on the icon at the bottom of the site that says “Online consultant”, and in the window that opens, enter the name, subject and message. The first available employee will answer you immediately.

You can also always write to the communities. The operator has official accounts on the following social networks: Facebook, Twitter, Instagram. And to receive the latest news, you can install a special Kyivstar application on your mobile phone (there are versions for iOS and Android).

Calling from a landline

If you lose your phone, it is blocked, or you lose connection with your SIM card, it is impossible to contact the operator from your mobile phone. But you can call the call center from a landline number. The cost of the call is according to the fee set for your landline number.

Other ways to contact support

It’s useful to know that you can get help not only by calling the call center.
All necessary information can be provided by the employees of the subscriber service center. Contact the official Kyivstar representative offices at your place of residence and get an answer to your question. This is far from the only alternative method. For example, the online chat bot Zoryana can easily solve any problem related to mobile communications. and check her competence yourself.

A very popular place to resolve issues is the My Kyivstar self-service system. Having a smartphone, tablet, or computer at hand is a good option for overcoming difficulties.

How to call Kyivstar from another telecom operator

In order to contact a Kyivstar service specialist from a number served by another mobile operator, you first need to dial 0 800 300 466. Then you need to select the language in which the system will be recorded. Then we enter the number “9”, and depending on whether we are using a contract or an advance payment, press “2” or “1”.

Depending on the load level of the call center line, the connection with the operator occurs within a few seconds to one minute. The call is free of charge.

What issues can be resolved

By talking by phone with a Kyivstar consultant, you can resolve a number of issues that would be time-consuming or difficult to resolve using an independent set of commands. Among other things, you can call Kyivstar for:

• blocking or unlocking your SIM card
• clarify the status of your number and tariff
• obtaining information about the account status
• find out and change the tariff plan
• connect or disable additional services
• find out what services are connected to your number
• make a request for statistics on conversations with payments
• refill
• resolving controversial issues

Kyivstar, https://delo.ua/business/kievstar-339416/

Kyivstar

Calls to Kyivstar from abroad

To consult with an operator when you are abroad and your phone is in roaming, you need to follow these steps:

• send a USSD request by dialing *105*466 and click on the call button;
• wait for the call at +380674660466 and reject the call;
• dial this number via Viber.

If Viber is not installed, then the cost of a minute of conversation is 5 UAH. excluding VAT, and an additional tax is paid to the pension fund, but no connection fee is charged. The maximum call duration in this case is 15 minutes.

To contact an operator abroad, your mobile number must be registered in any international network. There should be no blocking of a phone number.

Those who pay for services under a contract must connect. This is the only way you can communicate and solve the difficulties that arise outside the state.

Service numbers and commands "Kyivstar"

Typical problems can be solved using service commands. These are combinations, after dialing which subscribers can automatically activate or deactivate a function, view its status or obtain other additional information. Using fast USSD requests saves time. They work almost instantly and can be used around the clock. Popular queries are presented below:

Please note that some combinations for ordering services are paid. We recommend that you first find out how much money is required to activate a specific service. Additionally, there are separate combinations for working with voice mail on Kyivstar, namely:

If you have problems with your tariff plan, do not hesitate to contact your operator. Specialists are ready to lend a helping hand and answer your questions regarding Kyivstar mobile communications.

My Kyivstar

Convenient service My Kyivstar is a program for smartphones and a personal account on a PC that allows you to control your number. The application can be downloaded on the website or log into your personal account on your computer. The operator makes it possible to see online all connected services, account balance, bonus account and tariff conditions. The application user can learn about all tariffs, promotions and changes in his personal account.

The application allows you to solve issues related to mobile communications from anywhere in the world by connecting to the Internet. A convenient service allows you to top up your account, change tariffs and connect/disconnect from services.

The program on a smartphone solves the problem of balance control - in your personal account you can immediately see all account balances, including SMS, Internet and bonus minutes.

The program also has access to a store where you can choose mobile phones, accessories and devices for Internet communications.

Brief conclusion

Ukraine in 2021 did not stand out for any high-profile innovations in the field of mobile communications, but the phones still worked. Despite the boring stability, many subscribers have a number of “funny” problems that only the operator can solve. You won’t be able to contact him directly, so a simple inquiry can turn into a whole adventure.

You can connect with the operator using several telephone numbers, including the universal 466. If you can’t talk to a call center representative, you can visit the service center (offices are listed on the company’s main page, as well as contacts). There are a lot of such centers in Kyiv.

Contract

Signing a contract with an operator provides access to a wide range of Kyivstar services. The packages that are presented in this product category are aimed mainly at business clients and the VIP audience. One of the key differences between contract packages and those offered on a prepaid basis is that the client has the opportunity to use communication services even with a negative balance.

Calls for parents

For 60 UAH per month, the user of this tariff package receives an unlimited number of minutes for calls on the Kyivstar network, 100 MB of mobile Internet, unlimited access to social networks and instant messengers. As well as Kyivstar TV and Star Guard Lite services at no additional cost. This package is an ideal option for subscribers over 60 years of age.

Kyivstar Family

The cost of the package for contract subscribers is 100 UAH per month. Under the terms of the contract, the operator provides the user with 6000 MB of mobile Internet and unlimited calls within the Kyivstar network. At the same time, free calls to numbers of other operators within and outside Ukraine are limited to 60 minutes. An additional bonus is 60 free SMS. The package also includes access to Star Guard Lite and Kyivstar TV, as well as popular instant messengers and social networks.

Unlim+

The monthly subscription fee according to the contract package is 100 UAH. The operator guarantees unlimited Internet and calls within the Kyivstar network. Calls to numbers of other operators, both domestically and abroad, are limited to 300 minutes. In this case, 300 SMS are awarded as an additional bonus. Kyivstar gives all users of this tariff access to Star Guard Lite and Kyivstar TV, Mobile ID, as well as popular instant messengers and social networks. In addition, the “Home Internet” option is activated, which allows users to refuse the services of local Internet providers and evaluate the standards of the all-Ukrainian leader - the Kyivstar company.

Smart

The cost of the “Smart” package for subscribers who have signed a contract with the company is 150 UAH per month. Under the terms of the agreement, Kyivstar provides the client with 12,000 MB of Internet and unlimited calls within the Kyivstar network. At the same time, free calls to numbers of other operators within the country and abroad are limited to 120 minutes. As a bonus, 120 free SMS will be credited to the account of the client who prefers the “Smart” tariff, which will be more than enough for full communication in text format. The “Smart” package includes access to the exclusive services Star Guard Lite and Kyivstar TV, Mobile ID, as well as popular instant messengers and social networks. Also, the “Home Internet” option opens for Smart clients.

Smart+

The package of services, the cost of which is 225 UAH per month, is aimed at the category of business clients for whom the absence of any restrictions is important. As part of this tariff, Kyivstar establishes unlimited mobile traffic and calls within the network. As for calls to numbers of other operators, regardless of the geographical location of the recipient, Kyivstar generously charges 180 minutes and 180 SMS.

The “Smart+” package provides free access to the unique services “Kyivstar Football Light”, Star Guard Lite, “Kyivstar TV”, Mobile ID, as well as popular instant messengers and social networks. In addition, the “Home Internet” option is available to customers.

Smart Max

The “Smart Max” package will cost the subscriber 300 UAH per month. The company, according to the contract, provides the client with unlimited high-speed mobile Internet and an unlimited number of minutes to numbers in the Kyivstar network. For calls to other numbers within the country and abroad, the operator charges 300 minutes, not forgetting about free SMS, the number of which is simply incredible - 300 messages per month.

The “Smart Max” tariff is not only freedom of communication, but also guaranteed free access to exclusive products “Kyivstar Football Light”, Star Guard Lite, “Kyivstar TV”, Mobile ID, as well as popular instant messengers and social networks. In addition, the “Home Internet” option is available to customers.

Smart Business

The “Smart Business” package will cost the subscriber 600 UAH per month. Users of this tariff plan will receive unlimited access to the mobile Internet and an unlimited number of minutes for calls within the network. The operator also provides 1000 minutes of calls to numbers of other operators and 1000 free SMS. The “Smart Business” package also provides guaranteed free access to the exclusive products “Kyivstar Football Light”, Star Guard Lite, “Kyivstar TV”, Mobile ID, as well as popular instant messengers and social networks. In addition, the “Home Internet” option is available to customers.

Smart Business+

The “Smart Business+” package will cost the subscriber 1,200 UAH per month. Users of this tariff plan will receive unlimited access to the mobile Internet and an unlimited number of minutes for calls within the network. The operator also provides 3,000 minutes of calls to numbers of other operators and 3,000 free SMS. The “Smart Business+” package also provides guaranteed free access to the exclusive products “Kyivstar Football Light”, Star Guard Lite, “Kyivstar TV”, Mobile ID, as well as popular instant messengers and social networks. In addition, the “Home Internet” option is available to customers.

Kyivstar gives Ukrainian subscribers a wide choice of service packages, guaranteeing a high level of GSM telephony, high-quality Internet connection and free communication within the network. The operator has been confirming its status as a Ukrainian leader for several decades and maintaining its brand by actively introducing innovations and making telecommunications services for the average citizen as accessible and high-quality as possible. Therefore, many Ukrainians, in search of a reliable 4G provider, prefer Kyivstar.

YOU WOULD BE INTERESTED in : How to transfer money from phone to phone - a useful life hack

How can I find out the conditions of old Kyivstar tariffs?

To do this, you need to go to the tariff archive:

1. Open the official Kyivstar website and scroll down the page.
2. In the bottom menu you will see the “ Rate Archive ” section.
3. Click on it.
4. You will see a list of old Kyivstar tariffs for the last two years.
5. Enter the name you are interested in in the search bar or select a tariff from the list by clicking on it.

Don't forget to indicate which tariff you are interested in - prepaid or contract basis. To do this, select the appropriate tab.