How to call an operator from Rostelecom: a list of numbers for all occasions

Phones

Comprehensive customer service: 8-800-100-08-00 Call center of the public services portal: 8-800-100-70-10 Information about telephone numbers free of charge: Information about telephone numbers paid: 009 Information about codes and tariffs: 8- 142 Information support: 8-140 Ordering conversations: 8-120 Receiving telegrams: 066 Automatic information service: 078 Automatic billing service: 8-800-350-08-18

Every day, the provider's employees process thousands of calls and messages received from clients (including potential ones). You should know the telephone number of the Rostelecom hotline in Novosibirsk. Since it will be required in the following cases:

• If you want to connect a new service, find out the conditions for its connection, subscription fee, etc.;
• If you have lost access to a particular service for unclear reasons;
• If technical advice is required related to current/connected offers from Rostelecom;
• If you have, in general, any questions related to home Internet, interactive television, home telephone, mobile communications. These and many other services can be resolved with providers over the phone.

Customer support service

You can clarify questions about the operation of your personal account by contacting the company’s technical support service. Experts have prepared a selection of answers to the most frequently asked questions that most interested users when calling the hotline. You can view them in your personal account in the top menu on the main page.

You can call the 24-hour toll-free number:

✅ Support service: 8 800 707 12 12

✅ Sales department:
8 800 707 80 00

Contacting the Rostelecom office in Novosibirsk - when required

In many Russian cities there are official sales centers for equipment branded by Rostelecom. Equipment is required for home telephony, Internet, interactive television and a number of other services.

At sales centers you can purchase the necessary products to connect to a particular service. Experts can also advise you regarding the operation of the equipment.

Often, to solve a particular problem or get advice, it is enough to call the official phone number. If there is a need to visit the office, technical support will notify you about this.

The page contains all addresses and phone numbers of Rostelecom in Novosibirsk. This information was taken from the official website of the provider.

How to call the Rostelecom hotline

Due to the huge number of services offered by the company, technical support telephone numbers are divided into the following structural elements:

There are also telephone numbers according to the geography of subscribers:

Moscow and Moscow region:

8-800-450-01-50, as well as 150 – hotline phone number;

8-800-450-01-56, as well as 156 – technical support for CDMA mobile subscribers;

St. Petersburg and Leningrad region:

8-800-100-08-00 – telephone number of the unified support service of Rostelecom;

Sverdlovsk, Tyumen and Chelyabinsk regions, Perm, Yamal-Nenets Autonomous Okrug and Khanty-Mansi Autonomous Okrug:

8-800-300-18-00, as well as 118-00 - unified technical support is located on this phone number;

8-800-300-18-02, as well as 118-02 or 611 - here you will find technical support for cellular customers;

8-800-300-18-03, as well as 118-03 – a unified technical support service for Internet subscribers is located;

8-800-300-18-17 – on this phone number you can leave a complaint or claim.

Nizhny Novgorod Region:

8-800-181-18-30 – customer service is located here

Stavropol and Volgograd region:

8-800-181-18-30 – technical support

Primorye and Vladivostok:

8-800-100-08-00 – technical support

You can also write a message to the operator from your personal account on the Rostelecom website. Usually the answer comes within a few hours (you can also use web chat).

Write a message to SP from your personal account

We recommend reading: Technical support for Tele2 telephone numbers in Russian cities.

Hotline for individuals

Anyone can contact a consultant to get help and the necessary information.

The big advantage of technical support is that it works around the clock.

You can call the hotline and ask your question completely free of charge.

Over the phone, you will be provided with information about current tariff plans and will enter into an agreement with the company. Specialists will help you choose the most profitable program and tell you about additional services.

Other ways to contact technical support

It can be quite difficult to get through to Rostelecom customer technical support. If you don’t want to wait, you can simply leave a request in your personal account. To do this, go to lk.rt.ru/?action=feedBack and fill out all the required fields. Within an hour, a specialist will call you back and try to help you solve your problem.

Sources used:

• https://supportservice.su/support/index.php/mobile-and-internet/99-rostelecom-hot-line-number-8800-techsupport
• https://lk-rostelecom.ru/perm/
• https://perm.telecom-inet.ru/office/
• https://perm.rt.ru/support
• https://rostelekom.info/page/tehpodderzhka-rostelekom-kak-dozvonitsja

Rostelecom support phone numbers

If you have a problem and you don’t know how to solve it yourself, then the easiest way is to call customer support. Special call centers have been created in the largest cities of Russia, which receive calls from all settlements of the country. For convenience, each service has its own hotline and special numbers so that a specialist can quickly find a solution to the problem and tell you about it. There are also general phone numbers that you can call with any questions, but let's talk about everything in order.

Rostelecom technical support has two main contact numbers:

8-800-100-08-00 intended for questions related to connecting to any service

8-800-181-18-30 intended for technical questions for existing subscribers of the company

To see additional and specialized phone numbers, you need to go to the official website and select the region in which you are located.

To find out information about the balance on your phone, you can call a short number 118-88.

To call the Rostelecom repair bureau, you need to dial the number 8-125.

Home phone subscribers can order long-distance and international calls by calling 118-71.

If you find it difficult to choose a number to call and ask your question, then you can call the free helpline at 118-09.

If the free helpline does not suit you, then there is a paid one, which you can call at 118-99.

In addition, you can send a telegram by phone. To do this, you need to call the number 11899-844126.

We have listed only the main technical support phone numbers, but they may differ in your region, so check the information on the company’s official website. If your region is not selected automatically or is determined by an error, check it yourself in the upper left corner of the site.

How to call technical support?

Today, almost every city has an office of the operator Rostelecom, but it is quite rare to find time to go there.

It is much easier to call the direct number and clarify all the necessary information.

Rostelecom has created several separate services for its subscribers, each of which deals with a specific issue.

So, here are the technical support phone numbers associated with various situations:

1. . This is a single service number available at any time of the day or night. You will have to wait a bit to connect to an operator, especially if all the lines are busy. Telephone calls are free within Russia; if you are in roaming, you can call a specialist at the number and ask your question.
2. . This contact will help you contact a consultant from a landline phone. Calls are accepted daily at any time of the day.
3. . This short combination will allow you to quickly use the free technical support service.

Please note: it is not always possible to wait for an answer from a specialist on the line. The waiting time depends on how busy the center is.

How to call support

Rostelecom made sure that in almost every city there was at least one regional branch of the company to support customers. However, not everyone is willing to spend time and effort visiting the office, and not for every issue. Where is it convenient to get advice remotely by simply calling the Rostelecom operator.

You can make a call at any time of the day from Monday to Sunday. We will discuss different dialing methods. You can choose the most convenient one.

How to call from a mobile

If you use a mobile number from Rostelecom, then the short number 611 is specially available for you. Just dial it, press the call button and wait for the operator to respond.
Another short number is easy to remember: 000. Unfortunately, it is not always possible to immediately reach a specialist. Depending on how busy the contact center is, wait times can range from a few seconds to half an hour or more. For calls from any operator, there is a single support number from Rostelecom. To do this, simply dial 8 800 100 0 800 or 8 800 100 25 25. You also cannot expect an instant response on these numbers. Most subscribers know and use them. You can call the company at any time of the day. The call is free

How to call from a landline phone

To call from a landline phone, dial the number 8 800 300 18 01. You can call this number absolutely free 24 hours a day!

How to call while roaming

If you are in roaming, then use the number that was created specifically for calls from abroad +7 908 221 00 413.

What phone numbers should Rostelecom subscribers call?

To resolve any of your questions, it is best to call the Rostelecom operator. Large cities have new call centers where telephone calls from all over the Russian Federation are collected and processed.

For each of the services provided by the company, there is an individual hotline (multi-channel). To quickly resolve a specific issue, the subscriber needs to call the support service, select the telephone number of the required service (or the name of the service) from the list provided, and ask your question to a direct specialist.

Contacts Rostelecom

• 118-00 or 8-800-300-18-00 – Center for unified technical support for subscribers;
• 118-01 or 8-800-300-18-01 – Hotline for landline, long-distance and international telephone communications;
• 09 or 8-800-300-18-09 – Free information service (you can call a short number from any phone);
• 611 or 118-02 or 8-800-300-18-02 – Support for cellular subscribers;
• 118-03 or 8-800-300-18-03 – Telephone number of Rostelecom Internet subscribers;
• 118-05 or 8-800-300-18-05 – Phone number where you can apply for connection of services;
• 8-800-300-18-06 – Data on the status of personal accounts;
• 8-800-300-01-00 – Telephone service for subscribers;
• 8-800-100-08-00 – Sales operator telephone number;
• 8-800-300-18-17 – Telephone number where requests and complaints from subscribers are received.

In addition to the numbers provided, Rostelecom's hotline has a number of telephone numbers for other support services. The full list is on the official website - https://rt.ru/service/contact_info/total_info/info_services.

If your city or region is not detected automatically, you can select it manually in the drop-down list (on the left of the site).

Numbers for contacting Rostelecom in the regions

To contact technical support specialists, you need to use additional regional telephone numbers, which can be found in a special contact list on the operator’s official website.

In the upper left corner you need to select your location, and then call the region’s contact number.

If you have problems, do not aggravate the situation and contact trusted specialists. To contact Rostelecom on the official website you can ask a question using an electronic form.

For the lucky owners of a personal account, there is a “Write to support” column, which appears after logging into your account.