How to call the MTS operator from a MegaFon, Tele2, Beeline number for free?

MTS is the No. 1 operator in Russia with more than 100 million cellular subscribers. Therefore, it is not at all surprising that clients sometimes have difficulties and the question arises - how to call the MTS operator directly to get help .
In fact, this is not difficult to do, and now you will find out which MTS operator number you need to call, how to call a “live” operator directly for free, how you can call MTS from a mobile, landline phone, and even from abroad! But before you start calling, let us remind you that there is a very convenient online self-service system - by logging into your MTS personal account, you can solve most of the problems yourself. If you still want to call a “live” MTS operator, see the information below: Here you will find out:

• how to call MTS operator for free
• how to quickly reach a “live” MTS operator
• Which MTS operator number should I call from a mobile phone?
• from a landline phone or another operator's number
• from abroad
• MTS short number
• MTS number for corporate clients
• what to do if the MTS contact center operator does not answer

An MTS call center operator will help solve the following problems:

• connect or disable certain MTS services
• presents all current MTS tariffs
• will help you change your tariff plan
• will help you temporarily block your phone (SIM card)
• will give a detailed summary of your conversations
• will provide information about debiting funds to your number
• will explain how you can top up your MTS account

How to contact the MTS operator directly?

Many MTS subscribers know from their own experience that getting through to an operator is not so easy. Why is this happening? In fact, the reason is quite trivial - MTS has more than 100 million clients in Russia, Belarus, Uzbekistan, and as you understand, sometimes the load on support numbers is very high. Hence the difficulties in dialing the hotline and the long waiting time for communication with a “live” operator. Now you will find out how to get through to the MTS operator as quickly as possible. Look - MTS has several support numbers. This is, firstly, a short number 0890 , and a federal number 8-800-250-0890. So, many users have noticed that the waiting time for a “live” operator is somewhat shorter for a long, federal number. Therefore, my advice is to call him. How to call MTS number 8-800-250-0890? After the call, you will be taken to the answering machine menu, where you will be asked to press numbers on the keyboard to go to one or another section of the MTS help desk. To contact the operator, press 2 and then 0.

24-hour and free MTS hotline

The degree of trust in the company can be determined by the subscriber support program, the loyalty of employees and specialists and their competence when addressing questions.

Every day, the hotline receives millions of calls from users of mobile communication services, Internet, roaming and other options. Highly qualified specialists work on their processing and help with answers and practical actions.

For any questions you can call the support service:

• Lack of network or insufficient quality of coverage in the region of location.
• Problem with spending money and writing off money from your account for unconnected services.
• Quality and speed of Internet connection.
• Find out what profitable MTS Tariffs are currently available and choose the best option for yourself.
• Lack of declared indicators for an option, tariff or service.
• Advertising and unwanted notifications via SMS.
• Problem with authorization in your personal account or the My MTS application.
• Claim or complaint about the quality of service, a company employee.
• Free questions on the topic of mobile communications, the Internet, satellite television or auxiliary functions.

How to call the operator correctly:

• State your question clearly.
• Use a mobile or landline (landline) phone to call the MTS hotline.
• Dial a toll-free number depending on the type of request. For private clients 0890, for corporate clients – 0990.
• After connecting, the answering machine will inform you about available sections for independent study - wait for the last notification with the number to connect a consultant and press it.
• Within a few minutes, the first available employee will answer you. Start a dialogue in order to get a comprehensive answer and solution to the issue.

For individuals - 0890

Citizens who use mobile communication services as individuals have individual means of communicating with the operator.

Please note that to resolve the issue, it may be necessary to identify the subscriber. It is enough to say the code word (when asked by an employee), or answer questions about personal or passport data.

Hotline number for private clients: 0890 (within the MTS network).

Website: https://mts.ru/personal

For corporate clients - 0990

A separate official website has been developed for individual entrepreneurs, organizations and other legal entities, where you can receive qualified support.

The main method of communication is telephone call 0990 within the network or multi-channel 8800-250-0990.

MTS support phone number for legal entities: 0990 (from mobile).

General website: https://mts.ru/business

Target project for support: mts.ru/business/podderzhka

corporate clients can online by filling out a form at: https://mts.ru/business/anketa-feedbackcorp

Reasons for using the feedback form:

• Consultation.
• Complaint or claim.
• Gratitude and feedback on positive work.
• Fraud report.

Enterprises that have entered into a service agreement with MTS can count on privileged assistance at any time. All calls, emails and via the website are recorded, and responses are provided as quickly as possible.

How to call the MTS operator from a mobile phone

To call the MTS operator from a mobile phone , you need to dial one of the numbers - 0890 or 08460 and give the call. After the call, you will be taken to an automatic self-service menu, where the answering system will prompt you to listen to various support functions and the numbers you need to press to get to them. In order not to waste time once again listening to this answering machine, we advise you to immediately enter the combination for quick communication - 2, and then 0.

Combination for quick communication with the MTS operator by numbers 0890 or 08460: first 2, then 0.

But this is not the only combination that can call the operator. You can also press first 1 and then 0, or 5 and then 0. Sometimes, after pressing these combinations, another one appears - an intermediate one: the system will ask you to evaluate the operator’s work, to do this, press 1 or 0.

How to quickly call a “live” operator

The MTS 0890 telephone number is the same for all subscribers who are individuals. And all callers are forced to wait their turn. You won't be able to get past the voice menu - there are no workarounds or direct phone numbers.

To connect with MTS specialists as quickly as possible, call in the late morning and afternoon or late in the evening. During peak hours (morning, lunch, evening) the hotline is busy, the waiting time for an answer reaches 15-20 minutes. If the problem is urgent, go to the nearest service office.

Combinations for connecting to a live operator

All MTS subscribers can call the operator from their mobile phone by dialing the short number 08460 or 0890. Both phones work in Russia.

An online call to technical support is free.

To contact the MTS operator:

• you should listen to the voice menu;
• according to the prompts, at the right time, first click on the number with the item “SIM card is lost or an emergency has occurred” - this is the number 5, but it changes regularly and may be different, for example 4;
• Next press 0;
• After these manipulations, you will be switched to the direct number of a “live” MTS help desk operator.

How to reach an MTS operator abroad

If you are abroad and there is a need to contact MTS support, call the numbers or +7 383-213-0909. These numbers are free - but only if you call in international roaming from an MTS SIM card, and not from some other operator.

Also keep in mind that you need to dial these numbers using the international code +7, not the domestic code +8

In national roaming you can also call 0890 and 8-800-250-0890

Current tariffs

This table reflects all current tariffs of the company.

How to call an MTS operator in Crimea

call the MTS Russia operator in Crimea using several numbers. From a mobile phone (only from a SIM card, that is, an MTS number), this can best be done through the short number 0890. If you do not have the opportunity to call from a short number, and only have a landline phone at hand, or a phone with a number from another operator, then feel free to call MTS at 8 800 250 0890. Both numbers are toll-free and round the clock - that is, on 0890, and at 8 800 250 0890 you can call the MTS operator in Crimea for free!

Good to know: How to block an MTS number

How to call from abroad for free

You are far from your native land in foreign roaming, and your Internet suddenly disappeared or a large amount was withdrawn from your personal account for unknown reasons? You can express everything you think about the quality of MTS services by calling the toll-free number +7-495-766-0166 dedicated for such situations.

What you need to consider when calling a call center from outside the Russian Federation:

• The telephone number must be dialed with a country code. If you can make calls within the Russian Federation by dialing “eight” at the beginning of the number, the international format provides instead the Russian code “+7”.
• Only calls to this line from a cell phone with an MTS SIM card will be free. For any other operators, the call is paid in accordance with the tariffs.

What to do if the MTS operator does not answer

The following situation may arise - the client called the MTS operator number and patiently waits for a connection with support, but 5, 10 minutes pass, and then more - and no one answers. There is usually only one reason - the call center is under too much load, and there is a whole queue of subscribers with their questions to the operator. But what should our client do? Here are some tips on how to still get support on your issue from Mobile TeleSystems specialists:

1. Consider the time of the call to the MTS help desk. It is quite possible that you called during rush hour, namely somewhere in the evening and the line is busy. Try calling at a different time, or for example at night (if this suits your waking and sleeping patterns). The situation is easiest for residents of Siberia and the Far East - they can call in the morning according to their time - and in the west of Russia at that time it will still be night, in which case the hotline will be freer.
2. Call all MTS operator numbers you know. As you have already seen above, there are several of them. Also, we again recommend calling the lesser-known and less busy number 8-800-250-0890.
3. Go to the nearest MTS branch in your city.
4. Contact MTS via the feedback form - https://anketa.ssl.mts.ru/ind/feedback_mob/ (this is its address on the Internet)
5. Go to your personal subscriber account and check if the problem can be solved there

Useful: How to quickly activate an MTS SIM card

Support

MTS online customer support

Couldn't quickly get through to the MTS operator help desk? Then contact us through the special feedback section on the MTS website. In this section, you can ask any question of interest, complain, express gratitude, or leave a wish regarding the work of the cellular operator and service in official offices and showrooms. You can also ask any questions regarding the MTS cellular network (claims, services, tariffs) in an email to the official address [email protected] Company specialists will try to answer your request as soon as possible.

MTS subscriber service employees are always available to communicate with subscribers on the most popular social networks: the MTS group on VKontakte, Odnoklassniki and Facebook. You can count on a prompt response through these communication channels with MTS.

Do you prefer to follow the latest news from the MTS operator in a more concise form? In addition to accounts on social networks, MTS maintains an official micro-blog on Twitter where all the latest news and useful information for subscribers are regularly published in a concise form.

Cities in which MTS operates

MTS customer support

operates in the following regions and cities of Russia:

Moscow (Moscow) and St. Petersburg (St. Petersburg), Republic of Adygea (Maikop), Altai Territory (Barnaul), Amur Region (Blagoveshchensk), Arkhangelsk Region (Arkhangelsk), Astrakhan Region (Astrakhan), Belgorod Region (Belgorod), Bryansk Region (Bryansk), Republic of Buryatia (Ulan-Ude), Vladimir Region (Vladimir), Volgograd Region (Volgograd), Vologda Region (Vologda), Voronezh Region (Voronezh), Republic of Dagestan (Makhachkala), Jewish Autonomous Okrug (Birobidzhan), Trans-Baikal Territory (Chita), Ivanovo Region (Ivanovo), Republic of Ingushetia (Magas), Irkutsk Region (Irkutsk), Kabardino-Balkarian Republic (Nalchik), Kaliningrad Region (Kaliningrad), Republic of Kalmykia (Elista), Kaluga Region (Kaluga), Kamchatka Territory (Petropavlovsk-Kamchatsky), Karachay-Cherkess Republic (Cherkessk), Republic of Karelia (Petrozavodsk), Kemerovo Region (Kemerovo), Kirov Region (Kirov), Komi Republic (Syktyvkar), Kostroma Region (Kostroma), Krasnodar Territory (Krasnodar, Sochi , Novorossiysk), Krasnoyarsk region (Krasnoyarsk), Kurgan region (Kurgan), Kursk region (Kursk), Leningrad region (Vyborg, Luga), Lipetsk region (Lipetsk), Magadan region (Magadan), Republic of Mari El (Yoshkar-Ola) , Republic of Mordovia (Saransk), Moscow region (Odintsovo, Sergiev Posad, Ramenskoye, Lyubertsy, Krasnogorsk, Mytishchi, Shchelkovo), Murmansk region (Murmansk), Nenets Autonomous Okrug (Naryan-Mar), Nizhny Novgorod region (Nizhny Novgorod), Novgorod region ( Veliky Novgorod), Novosibirsk region (Novosibirsk), Omsk region (Omsk), Orenburg region (Orenburg), Oryol region (Orel), Penza region (Penza), Perm region (Perm), Primorsky region (Vladivostok), Pskov region (Pskov) ), Republic of Altai (Gorno-Altaisk), Republic of Bashkortostan (Ufa), Rostov Region (Rostov-on-Don), Ryazan Region (Ryazan), Samara Region (Samara), Saratov Region (Saratov), ​​Sakhalin Region (Yuzhno-Sakhalinsk ), Sverdlovsk Region (Ekaterinburg), Republic of North Ossetia - Alania (Vladikavkaz), Smolensk Region (Smolensk), Stavropol Territory (Stavropol), Tambov Region (Tambov), Republic of Tatarstan (Kazan), Tver Region (Tver), Tomsk Region ( Tomsk), Tula Region (Tula), Republic of Tyva (Kyzyl), Tyumen Region (Tyumen), Udmurt Republic (Izhevsk), Ulyanovsk Region (Ulyanovsk), Khabarovsk Territory (Khabarovsk), Republic of Khakassia (Abakan), Khanty-Mansi Autonomous Okrug - Yugra (Khanty-Mansiysk), Chelyabinsk Region (Chelyabinsk), Chechen Republic (Grozny), Chuvash Republic (Cheboksary), Chukotka Autonomous Okrug (Anadyr), Republic of Sakha (Yakutsk), Yamalo-Nenets Autonomous Okrug (Salekhard) and Yaroslavl Region (Yaroslavl) .

Additional information on special MTS Smart and Super MTS tariffs on our website. Subscribers with premium tariffs are served out of turn, on a priority basis.

Changes are possible in contact details, tariffs, addresses of official websites and geography of presence of the mobile operator. Check current reference information by calling the 24-hour Mobile Tele Systems hotline (reference and information service of the telecommunications company) 8800 250 0890 or on the company’s official website www.mts.ru. Information about multi-channel phone numbers. and links are current as of March 2021.

To control the quality of customer service, all conversations with operators of the MTS subscriber service consultation center are recorded. We ask you to be understanding when recording, as this is necessary to control the quality of customer service. All your additional questions, including “How to call the MTS operator” or, for example, “What is the number of the MTS operator,” will be considered and will receive a prompt response in the central department of the MTS support service on the Internet and social networks, as well as on the official website of the telecommunications company.