How to call the Lifecell operator in Ukraine: all numbers for mobile and landline

1. How to call a Lifecell operator from a mobile 2. Calling an operator from a landline or another operator’s number 3. How to contact an operator online4. A little about the company

In 2021, the services of the Lifecell operator (formerly Life:)) are used by millions of Ukrainians. Some subscribers encounter problems that they cannot solve on their own. They have to turn to company specialists for help. This material describes all the ways subscribers can contact employees.

In what cases will support not be able to help?

Operators are not always able to help subscribers. Such situations include:

• Unlocking a SIM card. To do this, you need to contact the Life office with a passport or other identification document;
• Replacement of a SIM card in case of loss, damage, blocking, or replacement with a SIM card of a different format, as well as in case of warranty replacement;
• Receiving detailed information about calls made - in what period they were made, on what day and hour;
• Reassign the subscriber number to another person.

All these operations are carried out in the company’s offices, and some, such as changing the owner of a number, are carried out in the Sales and Service Center.

How to contact an operator online

The official Lifecell website has its own Internet chat , where you can talk with an operator in real time. To receive 24/7 support, you need to find the On-line button in the lower right corner. The system will ask you to indicate the subscriber's name, email, phone number and the question itself in special fields.

The user will be added to the electronic queue. You will also have to confirm your Lifecell subscriber status with a password that will be sent to the specified number. If something unpleasant happened and the phone was unreachable, you will have to answer questions. For example, where they called most often recently or how much they topped up their account with. Sometimes it’s easier to reach an operator via online chat than by phone.

Another alternative is a personal account. There is information on how to independently change the tariff plan, top up your account, connect additional services, and so on. Here is the data that is displayed on the basic page:

• subscriber number;
• name of the tariff plan;
• service status;
• balance of the main and additional accounts;
• number activation date;
• remaining free minutes, SMS, traffic;
• model of the phone containing the Lifecell SIM card;
• number validity period.

order various settings in your “My Lifecell” personal account . For example, services for forwarding incoming calls. There is also a function to block a lost SIM card and activate a backup SIM card.

The settings for advertising messages were mentioned above. This can also be done in your personal account. In this regard, Lifecell is a fairly transparent mobile operator and allows subscribers to choose what type of notifications will be sent to their phone. Moreover, advertising is usually disabled .

Your personal account allows you to quickly see how money is spent on your account . It is not necessary to call a live operator to find out where the funds are going. In the “Payments” section you can get a detailed monthly report. In “Expenses” - order a table of calls and Internet traffic consumption for the accounting period. True, you can’t look up other people’s phone numbers there. But you can request a detailed invoice by first password-protecting this menu item.

You can read about the tariffs and bonuses themselves on the company’s website. There is useful information on a specific locality here. In particular, where the service centers, branded stores and contact centers of Lifecell Ukraine are located. The addresses and work schedules are indicated . You can go there if you don’t have any access to a phone or the Internet.

Other methods of communication "Life Belarus"

The company is widely represented on all popular social networks: Vkontakte, Instagram, Facebook, Twitter.

In these networks, they not only carry out promotions, but are also ready to solve the problem of their subscribers in real time. There are even positions as Support Agent and Consultant on the VKontakte network.

Other telephone numbers are available to contact the company:

• 920 – around the clock and free of charge on the Life network;
• +375 (25) 909 08 11 – number for corporate clients, available for roaming calls;
• +375 (17) 295 99 99 – 24/7 support number.

Since the company’s clients are legal entities and individual entrepreneurs, communication channels are also provided for them:

• Minsk and Minsk region: +375 (25) 909 00 19
• Brest region: +375 (25) 909 00 21
• Vitebsk region: +375 (25) 909 28 80
• Gomel region: +375 (25) 909 00 23
• Grodno region: +375 (25) 909 00 20
• Mogilev region: +375 (25) 909 00 22

There is also an opportunity to make a call back on the website. To do this, fill out the online form:

Calling an operator from a landline or another operator's number

If you don’t have a card from Lifecell Ukraine at hand, but you really need to communicate with an employee, use the universal phone number 0 800 20 5433 . On the territory of Ukraine, calls to it are free.

And again there was a voice menu. First of all, you will have to select the Ukrainian or Russian service language - buttons “1” and “2”, respectively. There is no need to listen to further menu items; just press the number “0” for the system to connect you to a live operator.

From mobile numbers of other operators, you should call the hotline: +380 635 433 111 or 380 442 336 363. Any of these numbers is suitable for communication in roaming. Please note that you may be charged for a call from another network, according to the terms of the tariff plan.

Communication with telecom operator Velcom via instant messengers.

To contact the operator via Messenger, you need to follow the link in Viber: https://vb.me/a1belarus_community.

This link can be pasted into any browser and the program will redirect you in the Viber application to your operator account. There you can ask your questions, and the staff will answer you within a certain time.

Also, to contact the operator, you can write to the company’s email, which can be found on the website. And you can also write to social networks such as VKontakte, Facebook and Odnoklassniki. All data can also be found on the operator’s website

Number for calls from Velcom mobile

To call the Welkom operator in Belarus, just dial the number along with the country and company code. Basic combinations:

• 291;
• 293;
• 296;
• 299;
• 444;
• 445;
• 447.

Numbers with such codes belong to the company's network. Any subscriber located within the country can call them. If the call is made outside Belarus, tariffs take into account international roaming.

The principle of calls to Velcom numbers differs depending on which network the subscriber uses. The company's customer can dial another contact using any method - with or without national prefixes. Within the network, just dial a seven-digit combination along with a unique operator code.

How to make calls offline:

• any fixed-line company in Belarus - in national format with the number “8”;
• for other operators - in international or national form with the prefixes “+375 29 1” or “8 029 1”.

When calling from other countries of the world, please note that the country prefix always comes first, then the operator code, and only then the subscriber number. The total number of digits does not exceed 12.

Calls from landline numbers and other operators in Belarus have their own special conditions, as is the case with roaming. If two companies cooperate with each other, calls between them may cost less than calls to other destinations.

Connection to the information and consultation center

It is worth noting that any call to the Life operator is not charged.
It is performed absolutely free. The robot also asks if you want to evaluate the quality of technical support. According to the observations of subscribers of this operator, the connection with a consultant is faster if you agree to conduct an assessment. Although it cannot be ruled out that this may be a subjective opinion. It happens that the connection with a consultant is carried out in a few seconds. But sometimes there can be so many calls that you have to wait for half an hour. Try to dial this number at a time when most people are at work. After all, during the lunch break and in the evening hours the maximum number of calls occurs. Consultants are extremely busy and cannot answer everyone at the same time. The easiest way to get through is in the morning or at night. Communication works around the clock, so you can call the Life operator at any time.

How to call Lifecell operator?

The biggest operator of all the big scams and gamblers who operate without fear of authenticity. Paid 30 UAH. today - I’m trying to call, the operator confirms that there are no money, please turn the line back up. And the axis of my correspondence with the operator is confirmed: • You are contacting 'lifecell representative' • Lifecell representative 21:18 Good evening, Nadiya! My name is Yuri. • 21:19 Nadiya Ivanivna Ostrovska Good evening. What do I need to do? • Lifecell representative 21:19 I am checking the information behind the number indicated in the registration form. • Lifecell representative 21:20 Follow the number for the “Calls to all 2019” tariff plan. By the way, for 80 UAH for 28 days you get: unlimited calls in the middle of the border, 75 free calls for calls to numbers of other operators in Ukraine and 3 GB of Internet. If the subscription fee for 28 days has not been paid, then once for two days you will be charged 10 UAH and free calls to lifecell numbers will be provided. In case of a package of less than 10 UAH, once for 60 days from the moment of expiration of the term, a package of services for 28 days will be charged in the amount of the sum and will be charged in the middle of the line with the distribution of 1 copy for the skin. The tariff plan applies to the entire territory of Ukraine. • Lifecell representative 21:20 Tariff plan without any payments and if you increase the amount by an additional amount, pay for 2 days for 10 UAH. • Lifecell representative 21:21 Have you lost any more food? • 21:21 Ostrovska Nadiya Ivanivna For me, pay 110 UAH per month for 1 rosem per day in advance. Please, give me the opportunity to withdraw my 30 UAH, I won’t call again - I’ll be on the phone! • 21:22 Ostrovska Nadiya Ivanivna Gegabyte I don’t need a push-button phone! • Lifecell representative 21:23 I can give you the “HandMade” tariff plan. Of course, for 65 UAH for 28 days you get: unlimited calls in the middle of the border. If the subscription fee for 28 days has not been paid and additional services have not been activated, then calls to lifecell numbers are charged at 0.60 UAH per call, for other mobile and landline numbers in Ukraine - 3 UAH per call kozhni 5 hvilin rozmovi or 0.60 UAH per hvilina, SMS - 1 UAH/piece, and Internet access 250MB/10UAH/5 days. The tariff plan is valid throughout the entire territory of Ukraine. More details about the tariff can be found by sending: https://www.lifecell.ua/uk/mobilnij-zvyazok/taryfy/handmade/ • 21:24 Ostrovska Nadiya Ivanivna Don’t have any doubts - I’m writing on the computer! • 21:25 Ostrovska Nadiya Ivanivna Good, within the limits of rallies 30 UAH. charge me less than 60 kopecks. for Khvilina! • Lifecell representative 21:25 This is the same tariff plan. • Lifecell representative 21:27 Online? • 21:27 Ostrovska Nadiya Ivanivna Ale, I paid 30 UAH - give me a clue for what?? A gift for your owner?? You’re right, you have such hostility that your mothers themselves don’t have it. I didn’t sign up for any actions. I have a lawyer, Garniy Brist, and I will immediately pass on our correspondence to you. • Representative of lifecell 21:28 Tariff plan without payments and if the amount is increased by a small amount, pay for 2 days for 10 UAH, for sure. • Lifecell representative 21:29 Have you lost any more food? • 21:29 Ostrovska Nadiya Ivanivna I don’t understand why I paid 30 UAH. Today, I dial the number, and they tell me - there are no money! Where's the stink? • Lifecell representative 21:30 What number did you call? • 21:30 Ostrovska Nadiya Ivanivna ХХХХХХХХ-sin! • 21:31 Ostrovska Nadiya Ivanivna The top operator on the phone • 21:31 Ostrovska Nadiya Ivanivna Yes! • Lifecell representative 21:31 You will receive unlimited charges for 2 days for 10 UAH. It is possible that your son will be forwarded to the number of another mobile operator. • Representative of lifecell 21:32 In such a situation, you can blame the same situation. • 21:32 Ostrovska Nadiya Ivanivna No, I pray with him every day! For the sake of this month, we are behind the cordon! • Lifecell representative 21:33 You will receive unlimited charges for 2 days for 10 UAH. It is possible that your son will be forwarded to the number of another mobile operator. The situation itself may be to blame for such a breakdown. • 21:33 Ostrovska Nadiya Ivanivna Corrupted by telegram! • 21:34 Ostrovska Nadiya Ivanivna Be gentle, can you hear me? I paid 30 UAH. Yakshcho rahuvati for 0.60 UAH. for hv. Tse -50khvilin, why not? I don’t understand - what about my money, I didn’t pay for credit??? • 21:35 Ostrovska Nadiya Ivanivna If you want, I’ll dial it again right away! • 21:36 Ostrovska Nadiya Ivanivna Got it! The operator said that it doesn’t work, repeat the rakhunok!! • Lifecell representative 21:36 At this time, food was supplied. Due to the fact that you have other daily meals, I will hesitate to complete our dialogue. Could you please tell me what other food you have according to lifecell services? • 21:36 Ostrovska Nadiya Ivanivna Food is one thing - turn my back!!!! • Representative of lifecell 21:37 Every day the possibility of such a change. • 21:37 Ostrovska Nadiya Ivanivna I don’t care that the food supply is not correct! • 21:38 Ostrovska Nadiya Ivanivna I don’t need to adjust anything - I want you to tell me who took my cats???

Finish Submit

I want to add that I give the owner a lifesell on LIKI!!! May you be healthy!

A little about the company

One of the largest mobile operators in Ukraine was born in Belarus. Two state enterprises, Research Institute of Automation Equipment and Beltelecom, established CJSC Belarusian Telecommunications Network and launched their own network in 2005. Soon a subsidiary company, Turkcell, appeared in Turkey, which brought Life to the Ukrainian market.

Since then, the company has distinguished itself with two rebrandings. In 2008, management renamed the operator “life:)”. Under this name he provided services for about eight years. Then in 2021, Turkcell bought back most of the shares and chose the new name “Lifecell” for the brand. Today, at the end of 2021, it is still relevant. But who knows if marketers are preparing another rebranding.

How to contact?

If you need an information and consultation center, then you won’t have to spend a long time figuring out how to call the Life operator.
To do this, from a mobile phone in which a SIM card of the specified telecommunications company is inserted, you need to dial 5433 and press the call button. After this you will be taken to the voice menu. If you are calling for the first time, you will be asked to select the language of communication. If you press “1”, the robot will speak Russian, if “2” - in Ukrainian. When you make repeated calls from the same number, you will automatically listen to information in the previously selected language.