The free Megafon hotline operates 24 hours a day. Tens of thousands of subscribers across the country contact the support service every day. Call center operators help resolve a number of problems that users cannot resolve on their own. For example, block a SIM card if the phone is stolen. Other common reasons for customers contacting Megafon support are unauthorized debits of funds from their accounts and problems logging into their Personal Account.
Due to the high telephone load on Megafon's help desk, the telecom company has opened many alternative ways for customers to interact with the contact center. In 2021, you can contact the Megafon operator by phone, as well as through online chat on the official Megafon website, in instant messengers and social networks.
About Beeline
Beeline technical support is available to its users around the clock.
The use of the Beeline trademark began in 1993. The company’s activities include telecommunications services, cellular communications, and provision of access to high-speed Internet. In addition, Beeline has an online store that presents various technical products - from gadgets to computers.
In order to fully comply with the wishes of customers and help them resolve emerging problems, the company has organized a 24-hour help desk. Both registered and potential subscribers can use its services.
Contacting technical support through the mobile application
If you have the Megafon mobile application installed on your mobile phone, log in to it by entering your username and password. If you have forgotten your password, reset the old one and receive a new code via SMS by sending the combination from your phone: * 105 * 00 #.
On the main page of the application in the bottom line there will be 4 sections: “Home”, “Support”, “Salons”, “Settings”. Click on the word “Support” and you will have access to answers to frequently asked questions, as well as an online chat with support. By clicking on the second line “Chat with support”, a dialogue with an employee will open in a new window, in which it will be written “Hello! Please ask your question." Write your question in the line labeled “Enter a message” and a staff member will answer it shortly.
If you do not have a mobile application installed on your phone, you can download it from the AppStore or Google Play online store if you have access to the Internet. After downloading, open the application, enter your phone number and set a password, or use an existing password from your Personal Account.
Beeline hotline numbers
Users can independently get answers to many questions using short numbers or USSD commands.
For individuals
The main Beeline hotline is available at 8 (800) 700-06-11. The call is not paid if made from the territory of the Russian Federation.
Using a mobile phone with a Beeline SIM card, you can contact a consultant for free by dialing the short number 0601. This option is not available for other telecom operators.
+7 This number can be used from a landline phone.
Main hotline number.
For business clients
Legal entities are provided with a separate number: 8 (800) 700-06-28.
It can be used, for example, when the account runs out of money or there are problems with communication or Internet access.
In addition, applications for this number are accepted from applicants for the status of Beeline corporate client.
For VIP subscribers
Beeline users who participate in the bonus savings program can receive reference information free of charge in the accelerated communication mode by calling 0654.
When a premium or corporate client calls 0611, the connection to the operator will occur immediately, bypassing the auto-informer service.
Call from MTS and features of dialing a standard number
You can also simply call Megafon from another operator, for example, from MTS. To call from this popular network, it is recommended to use a number value that looks like 88005500500.
The call is completely free, so no money is charged for it.
You can make calls around the clock from anywhere in Russia, while the subscriber is online. As an additional number, you can use another proven combination: +79261110500. This is the company's automatic responder.
How to communicate with a live operator
This task will be accomplished by using one of the telephone numbers of the unified hotline: 8 (800) 700-06-11/0611.
After listening to the autoinformer, you can go to the required section. If there is no ready answer in the database, the system will offer to connect directly with the employee.
Sometimes users note that this method does not work. There is another one - you need to call 8 (800) 700-06-11 and press 0 until you are connected to a help center employee.
There are numbers without an answering machine: 8 (800) 700-83-78 and (free for Beeline SIM card holders).
Emergency numbers
What are the commands on MegaFon? There are many of them. For example, 112 is the number of the “Unified Rescue Service”. The voice menu will help you contact emergency services. You need to dial the required number on the phone: 1 – fire; 2 – police; 3 – ambulance; 4 – gas service.
The call can be made if there is no SIM card, if it is blocked and the balance is negative.
During a call, the subscriber's location is determined. The program finds the nearest branch of the required emergency service and sends the request there. This helps to quickly send a brigade to the scene of the tragedy.
In the event of a fire, you need to dial 101. 102 is dialed when police intervention is necessary. If someone is in trouble, call an ambulance - 103. If you smell gas, it is better to report a leak by calling 104. All calls are free.
Communication with the Beeline online store
If you have any questions regarding products from the Beeline online store, you can call the office located in the capital using the number. In addition, the following email addresses are available to the company's clients: [email protected] or [email protected]
0070 - this short number can be used by subscribers of the Beeline telecom operator from a mobile phone.
You can contact the online store by phone, email or short code.
Call from Tele 2: all possible numbers and calling rules
To do this, you need to use the option of dialing a well-known number, which is dialed as 88005500500, while the subscriber can count on receiving full round-the-clock assistance from a Megafon specialist free of charge. To create a call from Tele2, in fact, you need to do the same steps as from other operators.
Consultations available
By contacting the help center, you can:
- find out information about tariffs;
- get acquainted with the current balance status, traffic balance, availability of bonuses;
- find out how to connect or disconnect any service, as well as the terms of its use;
- find out how a SIM card is blocked;
- get information about SMS or MMS settings;
- order call details.
This is just an approximate list of issues that can be resolved by contacting technical support.
Megafon USSD commands for managing services and tariffs
The most necessary Megafon USSD commands are those that make it possible to manage your tariff plan, balance and services. This includes the simplest command, which allows you to control the paid services connected to this number. By dialing the combination *105*503# , you will receive detailed information about the amount spent from your account.
Using the USSD command *105# you can manage services and tariffs on your number. And it is not necessary to do this only through the “Personal Account”. This request gives the subscriber a solid opportunity. Namely: disabling or connecting certain services, managing tariffs, working with a bonus program, obtaining a variety of reference information. Using this tool, you will solve a lot of questions that interest you.
Useful USSD commands Megafon
- *105*37# - a request that allows you to find out the tariff plan you are using;
- *205# - to avoid searching for your number for a long time, dial this combination;
- *105*503# - a request that makes it possible to obtain a list of paid services assigned to your number.
What questions can technical support not help you with?
The call center ignores all sorts of provocative questions regarding activities prohibited by law.
Technical support staff may have difficulties if the user asks a poorly worded question.
You can get a competent answer by immediately selecting the desired section. The same applies to telephone numbers, which are divided by type of company activity.
If the user requests personal information, he must be prepared for the operator to request his passport information. All conversations between users and consultants are recorded.
Response time and operator competence
Subscribers calling technical support first have the opportunity to listen to the autoinformer. If, after listing the voice menu items, there is no connection with the consultant, this means that all help desk employees are busy. This situation is typical during the day.
To obtain the information of interest, the user will have to wait 5-10 minutes until one of the workers is free. A client who sends an SMS to a technical support short number will wait approximately the same amount of time.
Alternative methods of communication
You don't have to use your phone to get the advice you need. There are other ways to communicate.
Chat with a specialist
A Beeline network subscriber can obtain reference information by logging into his personal account on the company’s official website (or mobile application). The user must find a chat with a specialist and then describe the problem. The system will automatically search for a similar request option. When it is found, the response information will be provided to the user. Otherwise, you will be connected to a consultant.
On the main page of the official website in the upper right corner there is an icon that will open access to the chat.
You can also contact a specialist via chat on the official website.
The opportunity to use the messenger for consultations became available to Beeline clients in 2021. Subscribers have access to the number +7(968) 600-06-11 to chat with a specialist. You can ask for help free of charge and around the clock.
SMS
When you can’t talk to a consultant because the communication line is overloaded, you can order a call back. You will need to send an SMS to the short help desk number - 0611.
Beeline has several postal addresses, divided by area of responsibility for a particular problem.
The main email for the unified help center is [email protected]
Formal requests should be sent to [email protected]
Questions from potential buyers of the Beeline online store can be sent to:
If the problems concern the Internet, then [email protected]
Social media
Representatives of the Beeline company provide consultations on the following social networks: Odnoklassniki, Facebook, VKontakte. Consultants respond promptly.
Users who are interested in news or promotions can visit the company's microblog on Twitter.
Service center
There are 2 Beeline customer service centers in Moscow, where you can solve problems related to technical devices (routers, modems, etc.).
One of them is located near the Smolenskaya metro station. You can contact us at +7(499) 952-57-76.
The other one is located near the Kurskaya metro station. Phone for inquiries: +7(495) 782-32-22.
Call within the network
To solve this problem, within the framework of these television systems, the number 0500 is widely used, as well as the “long” digital combination 88005500500. Both values are freely available every day, calls to them are made free of charge from any corner of the Russian Federation.
It is also worth adding another number to your notebook, which should be used to obtain any information. This is the telephone number connected to the automatic help service, and the dialing number is +79261110500.
Beeline hotline menu structure
The automated system consists of several main thematic information blocks. They have their own nested clauses, which are divided into subclauses.
The first thematic block is intended for potential clients of the company. The second section contains answers to questions about an existing Beeline number. The third tells you how to block or unlock a SIM card. The fourth section contains information about roaming. The fifth block is dedicated to the company's services.
By typing the numbers corresponding to the system prompts, you can find out the necessary information.
Contacting technical support through your Personal Account
You can contact the company operator through your Personal Account. To do this, follow the instructions:
- Log in to your Personal Account through the company's official website.
- Check that your region is set correctly (upper right corner) and click on the “Personal Account” button in the top right.
- Please provide your phone number and access code. If you do not remember the access code, dial the combination on your phone: * 105 * 00 # and a message with a new password will be sent to your phone.
- By scrolling down the main page of your Personal Account, you will see the “Support” section. It contains two subsections “Contact support” and “Settings”.
- Click on the “Contact Support” subsection. A window will appear that says “Live Chat with Support.” Click on the “Open chat” button and a dialog box will appear in the lower right corner in which you can write your question to the operator. The text is entered in the field labeled: “Message text.”
In real time, within a few minutes, company employees will answer your question and help solve the problem. Such correspondence with employees is completely free.
Note! In the “Contact Support” subsection under the online chat window there are answers to the most frequently asked questions. You may be able to find the answer to your question in this section.
