How to call Motive operator for free? Communication by any available means

About company

Motive is one of the largest Russian mobile network operators of regional significance. You can use the company’s services in several regions - Sverdlovsk, Kurgan region and in the constituent entities of Khanty-Mansi Autonomous Okrug, Yamalo-Nenets Autonomous Okrug. High-quality mobile communications and Internet services are provided at fairly reasonable tariff rates.

Users may encounter misunderstandings and difficulties in working and using services, which is why the Motive hotline was launched. By calling hot numbers you can find out the information you are interested in, get acquainted with tariffs, services, coverage, report a complaint, etc.

How to call an operator on Motiv

Subscribers in the following regions can count on round-the-clock support from cellular operators: Ekaterinburg and the region, Yamalo-Nenets Autonomous Okrug, Kurgan Region, Perm Territory and Khanty-Mansi Autonomous Okrug. Information is provided via mobile communications, Internet and telephony services.

From a supported SIM card

All you need to do is send a mobile request from your mobile phone. The SIM card must be registered to the person making the call. Only the “Motive” connection is used. You need to dial 111 if the SIM card is registered in the Greater Urals territory. The call is free.

From a SIM card from another operator

Despite the fact that calls are made from SIM cards of other operators, there are no tariffs. Just dial the toll-free number 8-800-240-00-00. Subscribers located in the Russian Federation can seek help.

From a landline phone

If you don’t have your mobile phone handy, you can also reach Motiv support service from a landline phone. The number available to make a call is 8-800-240-00-00. The current location does not matter.

How to write to Motiv support service?

The helpdesk considers two main means for communicating with customers electronically:

1. Online chat on the website.
2. Feedback form on the website.

The operator Motive could not find an email, so messages can be sent using the above method through the official website.

Through the company portal - https://motivtelecom.ru, in the “Write to us” section, you can make an official appeal. Users do not have to log into their personal account to send a request.

There on the website, by clicking on the “+” icon in the right corner of the screen, you can call up a context menu with a chat and write to an employee in real time.

Website of communication service provider Motiv

Like other large companies, Motiv has its own portal, which is located at https://motivtelecom.ru/. The operator provides its services in 4 regions of Russia

: Kurgan region, Sverdlovsk, Yamalo-Nenets Autonomous Okrug, Khanty-Mansi Autonomous Okrug.
Home page of the Motiv website
Previously, the company was called Beeline. But when the main organization began its own activities in other regions, Motive was formed in the Sverdlovsk region.

The cellular company provides all basic mobile services and communication methods:

• MMS;
• EDGE, LTE;
• SMS;
• USSD;
• IVR and others.

To gain access to tariff management, create a personal account on the website. On the operator’s portal you can change your tariff and connect additional services. And receive a statement of your phone balance.

Contact support via the app

Motive application, screenshots
The Motive mobile application was created specifically to facilitate the use and activation of the company's services. Therefore, we tried to put together a full menu for users, with the help of which clients can order services, view conditions, pay, etc.

In addition, you can get advice through the program, just click on the “Technical Support” section. It is worth remembering that only authorized users will be able to write a request.

General information about the company

Operator "Motiv" gained a lot of subscribers in a fairly short time. And this is not at all surprising, because the tariff schedule is quite acceptable, and the quality of mobile communications, as well as the Internet, is at a fairly high level.

It often happens that subscribers are not able to use one of the services offered by the company. This is due to technical problems.

This is precisely why a hotline was launched, which every client can call completely free of charge and ask their question. Specialists advise their subscribers on any issues that relate to both technical problems and other user issues.

In addition, when calling the hotline, the client can not only ask a question, but also leave a complaint or get acquainted with the terms of the current tariffs.

But despite the fact that a subscriber, after calling the hotline, can receive an answer to his question in most cases, there are still situations when an employee cannot answer a request from a company client and also cannot satisfy his request.

Thus, hotline employees answer questions from subscribers only if they relate exclusively to the company’s work.

When a person calls the Motiv hotline number to find out and compare tariff plans of other mobile operators, then accordingly he will not be able to get an answer to his question.

Also, employees do not provide information that requires personal data of company employees or information about third parties. It is worth noting that all this data is confidential.

Contact technical support through your personal account

A personal account is provided upon request for all clients of the operator. To do this, you need to register on the website or application, and then log in to your account.

To enter your personal account, use the link - https://lk.motivtelecom.ru.

In both cases, regardless of the platform used, the “Technical Support” section will allow you to leave a request, complaint, wish, feedback, etc.

Other phones

In order to reduce the load on the hotline, the company provides telephone numbers to resolve problems:

Here you can leave comments, submit complaints, and share opinions with other users.

Personal Area

To gain access to your personal account, go to the official website of the Motiv company. After selecting your region, you need to click on the “Login” icon and fill out the required fields. You can access your personal account directly via the link lk.motivtelecom.ru/.

For landline subscribers, the operator provides a personal account, which can be entered at lisa.motivtelecom.ru/. This option can also be used by wired Internet subscribers and members of corporate groups.

Applications

For the convenience of users, the company has created a mobile application. This is a personal account on your phone where you can check your balance, control write-off dates, view balances, and choose a new tariff.

The Android application can be downloaded from this link

On iOS devices, the application is installed using this link

Additionally offered when up to six people use the application.

How to write a complaint?

You can leave a complaint in several ways:

1. By telephone line.
2. Via the feedback form.
3. In social networks.
4. Through online messengers.

Depending on the method, you will need to clarify some information and fill out a short form. There are several “fields” in the form:

• Personal data.
• Contacts.
• Theme and reason.
• Detailed description.

Additionally, you can attach video, audio or photo materials.

How to call the mobile operator Motive

When using operator services, you cannot do without a support service. To call the Motive mobile operator, you can use different contacts.

On the website you can find points on the map of offices and addresses where they will help you with solving your questions.

Map of Motive operator branches

You can write to the support service through the form on the website.

Feedback form with Motive support

In this case, you will receive a response as quickly as possible to your email address. In it you need to fill in the “Name” line and the Email address to which it is convenient to receive a response. Motive has a short number where you can get help. Type on your mobile keyboard 111

. If you have two SIM cards, do not forget to select an operator to call.

Contacting the contact center from a landline phone

For some cities, it is possible to contact the contact center using a city number. As for the cost of such calls, it should be clarified with the telephone company that services the client’s specific landline phone.

For cities such as Yekaterinburg, Krasnoturinsk, Nizhny Tagil, etc., it is possible to contact the contact center from landline phones. More information about which number should be used in each specific case can be found on the operator’s official website.

For calls from other cities of the Greater Urals, it is recommended to use a short service number - 111, if the call is made from the Motiv number (cellular operator) and 8-800-240-00-00 - for free calls from other cities of the country (from any numbers ).

Alternative communication channels

For those who do not like live communication with specialists, there is a separate number for WathsApp and Viber. The number must be added to the contact list of the phone book, and then found in the messenger chats and asked your question. Specialists respond quite quickly.

On the website https://motivtelecom.ru/ in the “Contacts” section there is a “Welcome” feedback form. In this form, you must enter your personal information (full name, phone number, e-mail) and ask a question. You can indicate the response channel in the question field. Processing of requests via the feedback form occurs within one day.

You can directly send a letter to the email address [email protected] The email is not declared as an official mailbox for replying to subscribers. But if you write a request to the operator by e-mail, the response will be received in the same way as through the feedback form.

Call the contact center from any operator number

However, it is not always possible to call from an operator’s SIM card, what should you do in this case? A separate number is provided that can be used to dial the contact center from any region of the country from any number. Thus, you can call Motiv either from a mobile number of any operator in the country or from a landline phone, and it’s completely free. You should dial the number 8-800-240-00-00. A similar option should be used by those wishing to call a support employee from a SIM card of the Motiv operator from any region (with the exception of regions related to the Greater Urals).

How to call the Motiv operator from a mobile phone

You can send a request to the customer service staff from a mobile number. In the event that the “Motive” connection is used, then three units are dialed, in all other situations - one of the numbers listed on the official website. Tariffing is carried out in accordance with the tariff plan. The exception is calls to 111 and 8-800.

Hotline number Motiv

The support service is the main way of connecting Motiv clients with qualified specialists. By calling the Motive 8 , you can get answers to any questions from any region of the Russian Federation. All calls are absolutely free; you can call this phone from both mobile and landline devices. Each current subscriber of the Motiv operator can communicate with specialists by calling 111, this is also a toll-free number.

Features of seeking help

There are many situations when you have to call a motive operator. Firstly, the subscriber decided to change the current tariff plan, but due to some difficulties, he was deprived of the opportunity to do this on his own. Secondly, having discovered that money from the account was surprisingly spent on the motive, a call to the operator will be practically guaranteed.

In addition, a number of additional situations often arise in which you need to make a call to contact an operator whose representatives are located within your city. What to remember?

First of all, your call will be recorded during communication. This is necessary for consideration of the appeal by employees of the relevant department, where they are ready to solve the problem.

Before calling the operator on motive, remember the confidentiality of personal data - the data is not transferred to the possession of third parties and cannot be used by the company for personal purposes.

The support service itself knows this very well, so if a situation arises where the conversation should be recorded, the client is necessarily notified of this need.

Getting help through your personal account Motive

On the official website you can register and gain access to your personal account. To get authorized, you need to enter your personal account or your mobile number, and you will also need to enter a password. After this, you need to go to the Technical Support page, here you need to fill out a special form, describe your problem in as much detail as possible, and then send this message. Experts advise indicating as many details of the problem situation as possible, so that specialists will quickly help resolve the issue, and the user will not be required to provide any additional information.

How to call from a mobile phone of the Motiv operator

Mobile communications may not be available in all regions covered by the Motiv mobile operator due to the peculiarities of the geographical topography and a number of technical shortcomings. It is for this reason that the user will not be able to make a call from a mobile phone to the support service.

For other subscribers, there are special operator numbers where you can call the call center for free from the Motiv number. The following numbers are currently available:

• 8 – free phone number for calls from any of the specified regions;
• +7 – for Yekaterinburg, payment is charged according to the established plan.

Each number can be called from landline and mobile phones. You just need to dial the number and ask the operator for help. A toll-free number is available even when roaming.

Contacting support from roaming

When roaming, you should use a toll-free number, of course, if the subscriber is not a resident of the Perm Territory. After all, mobile communications are not provided for Perm residents, and as a result, there can be no roaming. Tariffing will not be carried out provided that the call is made from the territory of the country.

Another option for contacting support from roaming is the Internet. Next, we will tell you through which communication channels you can obtain the necessary information from the company’s specialists.

Please note that Internet use while roaming is charged differently than when you are in your home region. Thus, you should only use it if the required option is activated or if you have local Internet (wired or Wi-Fi).

Call information

If you are being served by an operator, the reason for calling is written on the company’s official website. If you don't have a smartphone with you, dial a landline number. Please note that pricing is carried out in accordance with the prices of the company providing communication services. The advantage is that you will be able to contact support regardless of your current location.

Before calling the motive operator, be prepared to provide your current number. Thus, the subscriber will be able to go through the identification procedure. According to information from management, the city number motive operates around the clock. It will also be necessary in situations where the device does not function for certain reasons (no coverage, the smartphone does not turn on, and so on).

Many people are interested in another topic - how to contact the operator without spending additional money. The company offers the opportunity to contact its own support service for free by specifying several additional numbers. The main one is 111.

Please note - for those who do not know how to call the operator, the number 111 will only be available if the owner of the device is located in the Greater Urals.

But what to do if it is not possible to enter the company’s network? How can you call the operator from your phone while in another region? Everything is quite simple - residents of Kamensk-Uralsky, Yekaterinburg, Serov, Nizhny Tagil and Krasnoturinsk have their own contact numbers.