If a subscriber has problems with voice communication, he needs to contact the MTS help desk. Calls here are absolutely free, and specialists can solve almost any problem. People contact the help desk not only when problems arise, but also on many other issues.
For example, here you can get full advice on tariff plans and options, learn about new offers from MTS, order Internet connection settings, activate or deactivate any communication services, and check the remaining minutes. In order not to remember MTS technical support telephone numbers, it is better to write them down in your phone book.
On the pages of our website you will also find a detailed review that discusses important MTS numbers and commands for effectively managing your number directly from your phone.
In this review we will look at:
- How to call the MTS helpline from MTS phones;
- How to call the MTS helpline from landline phones;
- How to call the MTS helpline from other mobile numbers;
- How to contact the MTS help desk when roaming.
The review will also indicate all the numbers by which you can call the MTS customer service.
How to contact the MTS hotline.
The MTS hotline is free and provides several methods of communication:
- Call to a short number . Dial the command 0890 . Listen to the answering machine's welcome message and wait until it switches to the voice menu. Sequentially press buttons 1 and 2 on the keyboard and wait for the operator to respond. The MTS short number is easy to remember, even if you do not have access to the Internet to view the hotline number.
- Call the hotline . Dial 8-800-25-00-890 from a landline or cell phone. Listen to the automatic informant's greeting and press button 1 in tone dialing mode. Then press 0. Usually consultants respond within a minute, but sometimes you have to wait. This is an absolutely free MTS support number, so don’t worry if you have to wait a while for the operator to respond.
- Call while roaming . An international hotline is available to subscribers located abroad. For advice, dial +7-495-76-601-66 – MTS help desk . In national roaming there is a standard MTS support hotline.
- Feedback . MTS has created an official website. Visitors to the resource view reference information, find out the latest operator news or current tariff plans. In addition, MTS support service is available. Open the “Feedback” tab to write a message. Specify the topic, contact information and text of the question you are interested in. After clicking the “Submit” button, wait for the employee’s response.
- Personal Area . Many issues can be resolved independently through the official MTS website in the user’s personal account. Through the personal section, you can independently familiarize yourself with information about the balance on the balance sheet and obtain information about financial expenses. Also, in your personal account you can clarify information on tariff plans, change the tariff, and connect/disable an additional service. Hints are provided for novice visitors. There on the website you can ask your question in the online chat, where MTS technical support will promptly give you answers to all your questions.
- Personal office visit . Some issues can only be resolved during a visit to a company branch. For example, this could be purchasing a starter package or changing a number. Visit the nearest MTS branch with your ID.
How to call the help center from the Crimea peninsula
This question interests many MTS subscribers, both residents of the peninsula and visiting citizens. Many users often have communication problems that only a company representative can solve. To get answers to all your questions, you need to contact a live consultant by phone. First, you should decide on the region where the SIM card was purchased.
For example, owners of telephone numbers who purchased starter packages directly in Crimea or another Russian region may not worry. They have access to all the methods of making calls that we have given above. All calls will be free. But in the case when the subscriber is the owner of a Ukrainian operator number, then he will be subject to the conditions of international roaming with all the provided tariffs. To contact the MTS operator you need to dial +38-050-508-1111. In addition, MTS clients of a neighboring country can call an MTS consultant from a mobile phone at 111. But calls from the territory of Crimea will already be paid.
How to more effectively contact an operator.
If you nevertheless decide to call the MTS hotline, in order to speak directly with the operator, use the following series of recommendations:
- Monday Friday. All days in this period are working days, so to quickly connect with a consultant you need to call in the evening from 22:00 to 08:00 in the morning.
- Saturday Sunday. On weekends, the situation is opposite to weekdays; to ensure a guaranteed connection, it is advisable to call from 11:00 to 18:00.
On average, the response time of the technical support service varies from 1-2 minutes to infinity. This is due to the fact that the desire to “call the MTS operator directly” is the most popular way of feedback.
Online chat in your MTS personal account
You can get help from an employee via chat if you log into your Personal Account, provided that the user has already registered there.
If not, this process will take a minimum of time. To connect MTS Online on a computer or smartphone, you must:
- dial *111*1006*1#;
- send an SMS with the following content: “REG” to the number: 100 640.
After logging into your Personal Account, you need to click on the active “Help” link, which is located at the top in the right corner. Further, on the page that opens, it is already clear what to click on in order to start a conversation with a company employee and ask him your question.
Currently looking for technical support: Beeline business customer support phone number
Additional MTS support service.
Anyone can call MTS, but not everyone can wait to be connected to an operator. Therefore, if you suddenly asked the question “How to call the MTS operator?”, especially for you, there are alternative methods that have been introduced for independent analysis and information and are presented below.
Sequentially (from effective to less productive option) we can designate: the official MTS website, subscriber account (corporate and private), as well as groups on social networks.
Social media
Anyone who has an account on Facebook, VKontakte or Odnoklassniki can get help from MTS.
Instructions:
- Use the site search or click on the button with the site logo to go to the official community.
- Subscribe (join the group).
- Click on the “Write to chat” button. The average response time is 1-3 minutes.
- Consultants work around the clock and are ready to help with any questions.
- Just write to them and they will try to solve the problem individually.
Official site
MTS is constantly improving and developing due to technological trends and the popularization of web pages.
Convenient design, thoughtful structure and logical division of the online portal for individuals, corporate clients and government agencies allows you to quickly navigate and find the information you need quickly.
Website address: mts.ru
Useful information: to select a thematic version of the Internet representation, click on “All sites” in the upper left and click on the desired item from the drop-down list.
All materials are reliable and current at the time of publication, this is the first source with detailed content and all necessary instructions for disabling, disabling or setting up services.
It is recommended to specify the correct location immediately after visiting the start page. This can be done by clicking on the city, located centrally at the top (header) of the site.
Personal account and mobile application
The service for remote control and self-management of tariff plan settings, paid and free subscriptions, as well as other auxiliary functions, is considered one of the most accessible and easiest resources to obtain informational assistance.
In MTS, the subscriber’s personal account is available at a single address on the Internet: mts.ru; for authorization, you need to enter your phone number and password. Immediately after logging in, access to the subscriber number settings is available.
The My MTS application is a telephone version of the account, contains similar functions and is designed in the same style. Full functionality will also be available after downloading, installing and entering your login/password.
Important! You can use the “Feedback” function in the application. This is the MTS online help desk. Please note that roaming traffic is expensive and it is recommended to connect to free Wi-Fi networks.
General questions such as:
- find out account balance, debt
- find out about account debits
- find out the list of connected services
- change tariff
- block/unblock your contract
- find out the addresses of service offices
- find out where to replace faulty equipment
- disable services or close the contract altogether
- call a specialist to repair the line
- configure a broken connection
Internet does not work?
Try opening the website www.mts.ru. If it opens, but other Internet services are unavailable, then your Internet access is blocked. The most common reason for blocking is an Internet bill not paid on time. You can check your personal account balance in your Personal Account or by calling the Unified Support Center 8. You can pay your bill without commission and with instant crediting of funds to your account on the MTS website.
If access to the website www.mts.ru is impossible, contact the Unified Support Center by phone (toll-free number for calls from landline and mobile phones).
Hotline for subscribers of other networks
Sometimes it becomes necessary to call the MTS call center from another mobile operator. For example, if the MTS SIM card has lost its functionality or needs to be restored. For consultation, dial 8-800-250-0890 and wait for the consultant to respond. You may have to use the voice menu. To do this, open the “Technical Support” section.
Making a call to 8-800-250-0890 is possible for subscribers of all cellular networks located in Russia. If the client is abroad, it is recommended to contact the international hotline. The cost of a call varies depending on the conditions of the cellular operator.
Ways to solve the problem and get information from MTS
To solve many problems, it is enough to obtain information on them yourself. For these purposes, there are self-service services that MTS came up with. Their capabilities include checking your account, receipts, connected services, connecting or disabling additional options, ordering a call list, etc. You can do this yourself through your Personal Account on the MTS website or in the application on your device - both on a smartphone and on a tablet PC.
If you have difficulty with self-service or the information is simply not contained in a ready-made form, you can contact and talk “live” with a specialist who knows the answers and can view data entrusted only to company employees and go into settings. You can contact the operator using the following methods:
- From your mobile phone with an MTS SIM card;
- From another phone, including a landline one;
- On the website using the feedback form.
If you cannot get through or the connection does not work from your phone, go to the nearest customer service department, they will advise you and set everything up.
Pros and cons of calling technical support
Contacting technical support has a number of advantages. These include:
- consultation on all emerging issues;
- prompt identification of the problem;
- loyal attitude towards every caller;
- multifunctionality of the service;
- instant access to the client base.
Unfortunately, there are some disadvantages that you need to pay attention to:
- at late times the robot answers;
- constant queues;
- it is difficult to reach a “real” consultant;
- the menu is robotic.
In general, support copes with the task, and in 90% of cases solves user issues .
Paid phone number of MTS operator
An individual approach to assistance and servicing of all issues of private mobile communication clients is provided via a short number 09-90;
- This support line is staffed by the most highly qualified and experienced specialists in the operator’s network.
- Any issues are resolved around the clock, every day.
- The wait time for a consultant on the line does not exceed 30 seconds after the call is made.
- Calls to the privileged customer service line are charged according to the tariffs of the mobile communications company.
Blocking Features
“Call cannot be established” is a system notification from MTS that informs the caller that their number has been blocked. If another subscriber tries to call a blocked number, the system will notify him accordingly. Most often, such prohibitions are associated with voluntary or financial blocking of an account. There are other reasons, such as Airplane mode being turned on or call forwarding being set. In rare cases, blocking is associated with the function of hiding a number or technical problems caused by a failure of MTS equipment.
Summarizing
MTS constantly strives to improve the quality of its service. At a minimum, this is regularly reported on the official website. Reliable, stable operation of the Hotline is an important element of such a policy. At the moment, there are enough complaints that it is not always possible to get through to operators, that you have to wait in line for a very long time.
However, the operator promised to work on it. And now certain steps have been taken towards improvement: a line for corporate clients has appeared. As a result, the main support team was able to respond more quickly to customer messages. And this somewhat speeded up the process of processing incoming calls.
This type of communication is not available to the subscriber
This type of communication is not available to an MTS subscriber - any person trying to reach someone has heard this phrase at least once in their life.
Why is this happening? Is it possible to ultimately reach the person we need? Let's figure it out.
There are several reasons for this response:
- The subscriber's phone simply turned off due to a dead battery.
- Maybe the person turned off the phone himself.
- The place where the called subscriber is located does not receive a signal.
- Airplane mode is enabled.
- Your interlocutor's balance has gone into minus.
- The interlocutor has temporarily disabled the ability to receive incoming calls.
We have discussed the main reasons, now let's talk about each of them in a little more detail.
- If your interlocutor's battery is low, you will not be able to reach him. In this case, most often the answering machine will tell you that the subscriber is temporarily unavailable. When the phone is charged again, your interlocutor will receive an SMS signal on the phone, thanks to which he will know that you tried to contact him. Or you yourself can try to re-contact the person you need after some time.
- When a person turns off the phone himself, the answering machine phrase that you will hear when you try to call him will sound like this: “The subscriber’s phone is turned off, leave your message or call back later.”
- If a person is in an area of poor coverage, where the signal is weak or not at all, you will most likely hear the following phrases from the answering machine: “The subscriber’s phone is turned off...”, “The subscriber is temporarily unavailable...”
- When a person turns on “airplane mode,” the situation with variations in answering machine phrases coincides with the previous paragraph.
- If the interlocutor’s balance goes into minus, you can hear the following phrase: “This type of communication is not available to MTS subscribers.” It is worth noting that with a negative balance, not only will you not be able to reach the person, but he, in turn, will not be able to get in touch. After he tops up his phone balance, the call mode will be available again. And if you need to contact a person urgently, you can send him an SMS message.
- The message “This type of communication is not available to the subscriber” can also be heard in cases where the owner of the SIM card himself voluntarily temporarily blocked his number, or received incoming calls. This is sometimes done during long trips abroad (to save on roaming or not pay a subscription fee while away), as well as in case the phone is lost or stolen. In this case, you most likely will not be able to contact your interlocutor on this number until he decides to unlock the phone.
