How to call the MTS operator Belarus

Date: January 30, 2021 | Updated: July 23, 2021 | Author: Moblie-man

By purchasing a tariff package of services from the mobile operator MTS, the subscriber receives access not only to modern cellular communication services, but also the ability to activate additional options. Today, subscribers of the company’s network have full access to their number settings through the operator’s website.

Is MTS Belarus a cool operator?

Yes, great! No, I don’t like it!

Information and technical assistance can also be obtained around the clock by calling one of the operator’s hotline numbers.

Short number for contacting the MTS Belarus operator

To make a call to the MTS-Belarus operator, the client needs to dial one of the short numbers:

0890 – employees will advise on all issues related to network maintenance. Clients will receive explanations regarding debits from the account, the quality of services provided or the stability of the Internet connection.
0880 – MTS customers can count on a detailed analysis of the network operator’s current offers. You can ask for help in selecting and changing a tariff plan.

But when contacting call center employees in Belarus, it is necessary to take into account the specifics of the information provided. You can contact operators in the following cases:

Clarification of the network operation from a technical point of view.
Explanation of the terms and conditions for the provision of communication services.
Receive advice on the features of tariff plans.
Studying the details of mobile phones in the cellular stores of this company. You can ask for advice on choosing the right model of smartphone or other gadget.
Gaining access to a service or deactivating an existing service.
Blocking a phone number for a certain period of time.
Consulting on financial issues of subscriber number account.

Communication with call center employees is maintained even in the case of a zero balance. Moreover, you can call even from a phone whose SIM card is blocked. The MTS subscriber's location to make calls to short numbers must be within the network coverage area.

What to do if the MTS operator does not answer

The following situation may arise - the client called the MTS operator number and patiently waits for a connection with support, but 5, 10 minutes pass, and then more - and no one answers. There is usually only one reason - the call center is under too much load, and there is a whole queue of subscribers with their questions to the operator. But what should our client do? Here are some tips on how to still get support on your issue from Mobile TeleSystems specialists:

Consider the time of the call to the MTS help desk. It is quite possible that you called during rush hour, namely somewhere in the evening and the line is busy. Try calling at a different time, or for example at night (if this suits your waking and sleeping patterns). The situation is easiest for residents of Siberia and the Far East - they can call in the morning according to their time - and in the west of Russia at that time it will still be night, in which case the hotline will be freer.
Call all MTS operator numbers you know. As you have already seen above, there are several of them. Also, we again recommend calling the lesser-known and less busy number 8-800-250-0890.
Go to the nearest MTS branch in your city.
Contact MTS via the feedback form - https://anketa.ssl.mts.ru/ind/feedback_mob/ (this is its address on the Internet)
Go to your personal subscriber account and check if the problem can be solved there

Useful: How to quickly activate an MTS SIM card

Federal MTS support number when located in Belarus

Round-the-clock support for MTS mobile network clients is also available by calling +375-17-237-98-98. This communication channel has an international format.

You can call support staff at +375-17-237-98-89 from a landline phone number or from the mobile number of any telecom operator.

Telephone-fax +375-17-237-98-98 is suitable for people who would like to leave a request for service and receive feedback. You can also send questions by fax.

Nuances and tips

Note 2.

The answers below are relevant for private clients.

Why is it not always possible to wait for a response from a hotline employee and what to do about it?

Number 0890

works around the clock, but there are two important points:

from 08:00 to 22:00 (Moscow time) support is provided by human employees;
from 22:00 to 08:00 (Moscow time) a robot assistant answers calls - he helps with typical questions regarding the communication service.

Please note: it happens that a problem occurs for a communication user after 10 pm Moscow time. We recommend that for situations where there is no reason to rely on a robotic voice menu, use another number instead of 0890 - 8 800 250 0890

When you call, you can expect a response from a call center employee at any hour.

Is it necessary to interact with the voice menu - is it possible to contact the operator immediately?

During a call to one of the presented phones, you can either use the voice interface prompts or talk to a call center employee. If the latter is a priority, you can go in two ways:

listen to all automated menu items and wait for a connection with a customer service specialist;
Do not listen to the instructions of the voice assistant, but press first “2” and then “0”.

If the second option is selected, a quick connection to the operator will occur.

Why do you sometimes have to wait several minutes for an answer?

It may take some time for the support staff to respond. During the day from 13:00 to 17:00 the load on the lines is the highest. Keep this in mind.

Is there a way to quickly contact a hotline employee?

There are two small tricks here:

Call 8 800 250 8250
from another operator's number. The fact is that the call is perceived by the system as a possible desire of the subscriber to switch to MTS. Because The communication service provider is always interested in new clients, switching to a “live” support employee occurs quickly.
Call 8 800 250 0890
. Next, press “2”, “3” or “4” (instead of “1”) - i.e., the autoinformer items dedicated to the Internet, the MTS Money wallet and satellite TV. These directions are the least busy, so the chance of a quick response is higher. Then simply ask to connect you to an employee who advises on mobile communications issues. This sometimes helps to bypass the queue.

Please note: the described nuances and tips for them should be remembered. They significantly facilitate interaction with MTS

MTS reference number when calling in roaming

Federal network numbers of the MTS operator are available not only in the access area covered by the home network. You can make calls from anywhere in the world. While roaming, you can also get additional information from our support staff at these contact numbers:

+375-17-237-98- 89;
+375-17-237-98- 98.

Tariffing of calls by operator contact numbers:

The use of short numbers to connect with call center employees is not paid for by clients.
When communicating with an operator while roaming, you will be charged according to the standard tariff plan of the country in which the subscriber is located.
The option “automatic dialing to the operator” is charged in relation to the standard features of the tariff plan.

MTS operator customer request processing center

A special system for corporate clients allows you to contact the support service by sending a request from the subscriber:

All client requests for activation or deactivation of services are processed within 24 hours after submission;
To successfully use the service, users need to fill out an application to bind a fixed email address for applications;
The application must be certified by the seal and signature of the head of the organization and submitted to the personal manager at the nearest company store;
After free registration of an organization's email, corporate clients can send all requests to the online support address or by fax number +7-495-766-00-58 without prior certification and signature of the manager;
Application templates for binding a corporate email address can be found on the company’s website or by contacting the company’s central offices in Moscow, St. Petersburg and other cities within the coverage area of the MTS operator network;
The purpose of such registration is timely assistance from the technical service and comprehensive maintenance of all numbers of the organization.

How to call from another operator

Situations arise when a person needs to contact the MTS-Belarus operator. The universal phone number +375-17-237-98-98 allows you to receive information and clarifications of interest not only in roaming.

The client can receive advice even when calling from a landline phone. You can also hear the necessary information when calling the number +375-17-237-98-98 from another network operator.

After connecting to customer support, the employee can request data to identify the user. The following are provided as standard data:

Subscriber's full name;
Date of Birth;
passport details;
phone number.

The client may also be in the “potential” group. In other words, he wants to receive details on connecting to MTS, tariff plans and other communication features. MTS call center operators will help a person understand unclear situations, decide on the choice of service, and much more.

How to reach a live operator

Due to the fact that MTS operates in several countries and has several million subscribers, its short number 0890 is constantly overloaded with calls. Because of this, people have to wait half an hour or even longer for a response from a specialist.

This number has one more drawback. This is a voice menu. It is very confusing and most people spend a lot of time trying to figure it out. We will deal with this now:

To get started, call this number 0890; First, they will tell you the news, then what offers MTS has for you. After this, the voice menu will turn on. It is not necessary to listen to all points; you can immediately press key 2, then 0; Rate the quality of work by pressing 0 or 1

It doesn't matter; After this, the answering machine will tell you that the operator will pick up the phone shortly. We advise you to be patient

Good luck!

How can the contact center help?

If you have any questions about the services provided, you can call the MTS operator. Specialists will provide advisory and technical assistance 24 hours a day, 7 days a week. Poor communication, account balance and many other problems are the responsibility of the contact center.

Subscribers will be able to receive detailed information about current tariffs, service conditions, various packages and additional features. They will help you connect or refuse any service. Operator:

will advise on the movement of funds in the account, call tariffs;
clarifies controversial issues;
will describe expenses in detail and advise on all financial issues;
will provide data on the availability of cell phones in specialized stores, tell you about the technical characteristics, advantages, disadvantages and cost.

Find out who the MTS phone number is registered to using the Internet

Users of MTS mobile communications can be sure that the company's support service will come to the rescue with any issue, not only during the day, but also at night.

Summary

Authors: Vasily Lazarenko, Help Desk, Thinking Man
Creation date: 2012-12-17 08:53
Tags: MTS, how to call the operator, support service, phone number, official MTS account, social networks
Quantity
Rate this article:
Total marks:94
Rating: 673
Share:

0 999 672 94

MTS, how to call the operator, support service, phone number, official MTS account, social networks

2012-12-17 08:53