MTS hotline, MTS support service, free hotline 8-800

How to contact the MTS contact center

If you call from an MTS number, you can dial: 0890. The official contact center number, which can be reached from any operator and from anywhere in the country: 8−800−250−08−90.
The call is free in both cases. If the subscriber is roaming at the time of making the call, you need to call the following number: 7 495 766-01-66. But, in this case, the call will no longer be free.

When a subscriber calls to purposefully talk to a live operator, he does not want to waste time listening to the entire automated menu. To save time, he can immediately press the number 2 in tone mode, and then press 0. Here, too, there are no guarantees that they will answer quickly. The queues are huge, and sometimes you have to wait a long time for yours. The busiest period is the evening. The likelihood that an operator will respond quickly increases in the morning between 7:00 and 9:00.

Response time and specialist competence

You can consult the contact center on any issue 24 hours a day. There is no charge for call minutes. The information system automatically alerts you on the most popular topics; to do this, you just need to follow the service instructions.

During the day, the wait for a connection with MTS staff will be 1-5 minutes, sometimes a little longer, since the majority of calls occur during daylight hours. From 22:00 to 08:00 robot operators can answer. The automatic service will provide complete information on the issue. If the desired result is not achieved and it was not possible to talk to the dispatcher, you should leave a request regarding the problem.

How to call MTS Russia operator

MTS provides its services in several countries, for example, in Belarus and Ukraine, but the largest number of clients are in Russia. This is why Russians most often think about how to call an operator on MTS. If you purchased an MTS SIM card in any region of Russia, then the numbers below will help you get advice from a specialist at the MTS help center.

Unfortunately, there is no single number that will allow you to contact the operator for free from any number and anywhere in the world. Therefore, you need to know all the help center numbers and their purpose. Before contacting the operator, you should try to solve the problem yourself, of course, if possible.

For example, if you need to know how to disable MTS subscriptions, you can read our separate review. Our website also contains many other useful articles that will help you avoid the need to waste time waiting for an operator to respond. Also, do not forget that the number can be managed through your personal account; by the way, we will return to this issue later, but for now let’s move on to the main topic of the article.

MTS Russia operator numbers:

0890 - only for calls from MTS Russia numbers;
88002500890 - multi-channel federal number (you can call from any operator and home phone numbers);
74957660166 - number for contacting the MTS operator in international roaming.

Now they are looking for technical support: Ways to reach an MTS operator
That is, if you are calling from an MTS number, then you can use the short number 0890 to contact the operator, but if you need to contact a specialist from a landline or mobile operator of another operator, then the number must be appropriate ( see number above). If you are abroad, then you need to call the number 74957660166, this is the only way you can talk to a help center specialist and not pay for the call.

It is worth noting that despite the difference in numbers, they all allow you to call using a single voice menu, that is, a direct connection with a specialist will not occur immediately. To hear the voice of a living person, you will have to listen to an auto-informer who will tell you which numbers you need to press to contact the operator.

In addition, you will have to spend time waiting for the consultant to respond. That is why we recommend that before calling the MTS operator, you try to solve the problem yourself. If you cannot do without the help of a specialist, then use the instructions below to at least reduce the waiting time for a response.

To contact the MTS operator, follow these steps:

Call 0890, 88002500890 or 74957660166 (when and which number to use is indicated above);
After you hear the voice of the autoinformer, press the number 1, then 0;
Select whether you want to evaluate the quality of the operator’s work by clicking on the corresponding number;
Wait for the operator's response. You will be informed of the approximate waiting time.

If the operator does not answer for a long time, you can try to call back later, or use alternative methods of contacting the contact center. Information about current alternative methods is provided at the end of the article.

Operating mode

Most support numbers are 24/7.

To receive a faster response, we recommend contacting:

on weekdays from 8:00 to 22:00;
on weekends from 11:00 to 18:00.

During the specified hours, all dispatch service employees work on the telephone. When the line is loaded, the service responds automatically until one of the dispatchers is free. You can order: after listening to the voice menu, dial 2, then 0. They will call you back within half an hour.

The consultant has the right to request personal data and ask 2-3 questions to identify the client. These measures are taken to protect subscriber privacy.

Online chat in your MTS personal account

You can get help from an employee via chat if you log into your Personal Account, provided that the user has already registered there.

If not, this process will take a minimum of time. To connect MTS Online on a computer or smartphone, you must:

dial *111*1006*1#;
send an SMS with the following content: “REG” to the number: 100 640.

After logging into your Personal Account, you need to click on the active “Help” link, which is located at the top in the right corner. Further, on the page that opens, it is already clear what to click on in order to start a conversation with a company employee and ask him your question.

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Hotline menu structure

By calling the number 8 800 2508 250 , the user is taken to the voice menu, then asked to select the subject of the request by entering one of the numbers:

1 - to receive data on mobile communication services on a phone, smartphone, tablet and USB modem;
2 - for servicing home Internet, cable and digital television, telephone;
3 - financial services: wallet, MTS Bank card;
4 - information on satellite television;
5 — consultations on other topics.

You can get help by following the instructions.

Next, the robot voices a list of options for the services offered; you need to find the one you need and follow the instructions. In case of difficulties, it is recommended to contact the dispatcher. To do this, press the 0 key in speed dialing.

MTS operator number in Belarus and Ukraine

Mobile operator MTS has a huge customer base. MTS has subscribers not only in Russia, but also in other countries, for example, there are a sufficient number of them in Belarus and Ukraine, therefore, you should tell how to call the MTS operator in these countries.

MTS Belarus operator numbers:

0880 - free number to contact the operator when you are in the MTS network;
375172379898 is a toll-free number that allows you to call the help center from any number, including a landline phone.

By calling the indicated numbers you can change your MTS tariff, manage services, find out your balance and, of course, get expert advice. The operator's response time depends on the network load.

MTS Ukraine operator numbers:

111 - short number for calls from MTS numbers;
800400000 - number to contact the operator from any phone;
380505081111 — help center number when roaming abroad;
555 - number for quick connection with an operator (cost - 0.47 UAH per call).

As you can see, MTS Ukraine subscribers have the opportunity not to waste time waiting for an operator’s response, but to receive advice immediately, however, the service is paid. Some time ago something similar was in effect in Russia. There was no separate number, however, informing the subscriber of the waiting time, the autoinformer offered to receive advice out of turn for a fee.

On what issues will support not be able to help?

All issues that arise will be resolved on time.
With a unified support service, customers always receive answers to every request. If a problem is identified that the dispatcher cannot fix remotely, the subscriber will be redirected to a separate manager to find out the reasons for the malfunction of mobile communications, TV or the Internet. A company employee will determine the source of the damage and provide simple instructions via SMS, following which the client will correct the error on the spot.

Showrooms in your city

If you can’t resolve your issue over the phone or via chat, all you have to do is personally visit a showroom in your city. How to find it? As easy as pie. You just need to enter the corresponding query into the search engine, and the results will be displayed in the form of a list, as well as marks on an interactive map with information about the schedule and operating hours, which is very convenient.

You can choose an office near your home or work. Here it’s more convenient for anyone. But there may also be a long queue at the salon, because the specialists there not only provide consultations, but also sell equipment and components, and provide translations. Perhaps here, too, the client will have to wait until one of the employees is free and can devote time to him.

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Call a consultant while roaming

If you have problems accessing the Internet, SMS messages are not sent, etc., and you are abroad, then a special technical support line is open for you:

Dial phone number on your smartphone. It is available only to clients located outside the Russian Federation and in need of specialist assistance;
After listening to the voice menu, wait for the specialist to respond. After transferring the call, stay on the line for a while until you wait for the employee to answer.

Main methods of communication with TP

To do this, we are asked to dial the short number 0890.
After that, we will get to the menu and, following the voice prompts, select the section that we need.
To communicate with the operator, you will need to press a specific number key.
The main thing is to listen to the text of the autoinformer to the end, and only then click.
If we missed the required item, we go back to the menu, listen to the initial text and press 5, and then the number 0. After some time, a connection will occur with a specialist.
If we have the opportunity to call only from a landline phone, we are invited to use the number 8-800-333-08-90.
The connection will occur regardless of what region we are in.

If we are a resident of Belarus, we are invited to use the same short number 0890. As for Ukraine, a toll-free number 111 is provided for it.

We told you how to call the MTS operator. Now you know all the current numbers. It would seem that we could end here, but there is some problem - waiting for a specialist’s response. Unfortunately, it is not always possible to quickly reach an MTS operator. Sometimes the wait lasts more than 10 minutes.

MTS Home Internet Support Service

The hotline number is the same: 8-800-250-08-90 . Only now, instead of the number 2, when listening to the automated voice menu, you will need to press 1 and then 0 to quickly connect with a specialist.

If the line is overloaded and all operators are busy, you can order a call back. To do this, listen to the entire menu, then press 2 and 0. After about half an hour, a company employee will call back and advise the client.

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