In the life of most mobile subscribers, sooner or later there comes a time when something happens to the SIM card, after which it becomes impossible to use it. Fortunately, buying a new one in such cases is completely unnecessary. You can restore your number and tariff plan by ordering a SIM card reissue. The Yota operator also allows you to restore a SIM card.
This may be necessary in the following cases:
- If your phone was lost or stolen along with the SIM card.
- If the SIM card stops working due to wear or physical damage.
- If you purchased a new mobile phone, and the SIM card slot in it turned out to be of the wrong format.
In the latter case, you can do without getting a duplicate: in mobile phone stores they can cut your SIM card if it is too large, and you can buy special adapters if it is too small for the slot. But you have to pay money for this, and re-issuing the Yota SIM card is completely free. The main thing in this case is to take care of transferring your contact list. Copy them to your phone memory or cloud storage before receiving a duplicate. As soon as they give it to you, the old SIM card will be blocked, and you will not be able to transfer the list of numbers from it.
If there is a fear that the SIM card may fall into the wrong hands, the first thing you need to do is block it, without waiting for automatic blocking when a duplicate is issued. Restoring a Yota SIM card may take more than ten days, and during this time it can be used. This and other stages of re-issuing the Yota SIM card are described in detail below.
Reasons for SIM card recovery
Any SIM card is an electronic device based on a special mixrosem (chip), which must be protected from impacts, scratches, and contact with an aggressive environment. There are also situations when the card fails for no apparent reason and stops working completely or continues to function with periodic failures. In addition, not a single subscriber is insured against loss (disappearance) when the SIM card is lost along with the phone or tablet.
Thus, the main reasons for restoring a SIM card include:
- mechanical damage or wear of the card;
- technical failure of the chip;
- loss or theft of a phone;
- mismatch between the SIM card size and the device socket.
The latest smartphones and tablets are often equipped with smaller slots for miniature SIM cards. Partially, the problem of format mismatch can be solved by cutting a standard card. But this method is not optimal. It is better to order a duplicate SIM card with your phone number of the required size.
Important! A new copy of the Yota card retains the current tariff, number, balance and set of previously connected services. There will be no list of all contacts, since it is not stored on the network, but directly in the SIM card chip. Therefore, if the subscriber independently decides to replace the card, you must first create a backup copy of your contacts on your computer or in your phone’s memory.
About company
Yota is a company that appeared later than other operators.
But it entered the market with a very attractive offer - unlimited Internet for a smartphone for 150 rubles per month. Therefore, at the start, the company was able to form a large subscriber base. By the way, other divisions of the Yota company have existed for quite a long time. For a long time, the company's main focus was unlimited Internet for modems. But later there was an expansion and the fifth federal operator was founded.
What are the advantages of Eta?
- The company is represented in various regions.
- It uses Megafon networks.
- Can provide high quality cellular communications.
- Using the networks of another operator allows you to reduce prices for services for subscribers, because the company did not have to invest money in equipment.
- It offers fair conditions, there are no additional hidden options.
- Tariffs are as simple as possible.
- You can choose your own service packages.
- Optimize communication costs.
- You will be satisfied with your cooperation with Iota.
- You can make calls throughout the country within the provided package of minutes.
- When traveling outside your home region, the conditions remain the same.
- Eta SIM cards have a low price.
Therefore, clients should connect to Iota. Today this is one of the best operators on the market, which offers attractive conditions. Subscribers will appreciate the high quality of the services provided.
Where and how to restore the Yota SIM card?
The number recovery method that the client can use will largely depend on the module blocking option (voluntary, forced, due to actual SIM failure).
There are several ways to restore your Yota SIM card:
- if the card has physically become unusable, the subscriber should contact the nearest provider office with a passport. Here you will need to present your broken device to the consultant and ask to change your SIM card. You can also order a duplicate on the television system’s website;
- In case of voluntary blocking, you can order the activation of the card via the Internet. You can submit an application in the Yota user account via a computer, or a similar application for mobile devices;
- If it is not possible to turn on the Sim online, you can unlock it during voluntary shutdown using the service number 8-800-550-00-07. After connecting, tell the operator the reason for your call and provide your passport details.
Note! Restoration of the Yota card can only be ordered by its immediate owner. If you plan to unblock someone else's SIM card, the applicant must present to the operator copies of the passport of the owner of the SIM card, and a power of attorney signed by the owner of the number.
Rain, snow, wind, thunderstorm and no signal
If Iota does not work due to weather conditions, you should fully consider that wireless connections and data transfer have their huge advantages but also some disadvantages. This is a failure that you will have to sacrifice your own convenience.
If your mobile device does not receive the Yota signal well, you can try to radically solve the problem and change your telecom operator. However, if a Yota SIM card was purchased specifically for the Internet, then it is almost impossible to find analogues, since none of the federal or regional operators today can offer a worthy replacement.
If the Yota router or modem receives poorly, you can improve the quality of communication using a special indoor antenna. A communication device is connected to it, and the receiving element of the antenna is directed in the direction from which the best network reception is observed. Of course, it is impossible to give a 100% guarantee of improving the Yota signal using an antenna; there are situations when, even with the help of such amplifiers, the connection continues to fail and drive users to a nervous tic with disgusting quality.
However, even in this case, you should not be upset, since there are several effective ways to really improve Yota communication. So, if Yota does not pick up a signal well, you can try to raise the modem as high as possible by purchasing a special cable for it, which will allow you to freely move the device within the room.
Advice! Some craftsmen advise mounting the modem in conjunction with an indoor antenna at a height of 4-5 meters, for example, on the roof of a building.
Another option is to purchase a modem with an external connectable antenna. A similar idea can be implemented in rural areas where Iota catches poorly. An external antenna can be mounted on a high pole, after which the amplifier is connected to the modem. You can also attach the modem to the focus of a satellite dish, which is directed towards the nearest large populated area.
Instructions on how to restore a Yota SIM card
Use the following step-by-step instructions to restore your Yota SIM card:
- If you have lost your SIM card, then first of all, block it. For those who change due to format mismatch or mechanical damage, blocking is not needed.
- Go to the official Iota website , select your city and find a suitable service office. If you don’t currently have access to the Internet, call the operator’s help desk at 8-800-550-00-07 and find out the required address.
- Contact the service office. Be sure to remember that you need a passport if you are the owner. If not, contact the person in whose name the number is registered or take a power of attorney from the owner to perform actions on the number.
- Contact an office employee to obtain a duplicate SIM card. He will check the contract data and your passport details.
- After verification, the employee will give you an already activated duplicate, which you can use immediately.
- If you blocked the card when you lost it , an employee will help you unblock it for further use.
Theft or loss
The most important thing is to block it in time so that an attacker or unauthorized persons cannot use it for their own purposes. Among the options you can highlight contacting the support service at 8-800-5500007. The call is made not only from a mobile phone, but also from a landline phone number.
This point can be considered the most common. Having bought a new gadget for work, the SIM card slot may differ. After all, each tablet, smartphone or other device has unique parameters, which will largely depend on the manufacturer.
If you already know in advance that you will be restoring a SIM card, and if you have one, it is best to copy all contacts and any other personal information to a mobile phone or other device.
Reasons why SIM card replacement is required:
- Mechanical damage. If the electronic chip or contacts fail, data can no longer be read or cellular communications may be disrupted. Sometimes it stops working correctly for no apparent reason: it does not show a list of numbers, connections are often reset.
- Loss/theft. In this case, the SIM card must be blocked as soon as possible to prevent fraudsters from using it. To do this, the subscriber needs to call the technical support number 8-800-550-00-07 from a mobile or landline number. The operator will ask for your passport information to make sure that the caller is the owner of the lost number.
- The format does not match the requirements of the smartphone. When purchasing a new mobile device, it may turn out that the dimensions of the SIM card and its connector do not match. Then you need to replace it with a duplicate with a suitable format - nano or micro. Trimming a SIM card yourself can lead to its breakdown and problems with mobile communications.
- If you enter the PIN code incorrectly three times. In this case, you can unlock using the PUK code, which is always indicated on the plastic packaging of the SIM card. There is no such possibility - you will have to turn to specialists.
If a subscriber has not used Yota communication services for a long time, the SIM card will be blocked over time. After 90 days of inactivity, funds are withdrawn from the balance to extend the period - 150 rubles every month. If the money runs out, the number is permanently blocked; it will no longer be possible to return it, since the operator terminates the contract unilaterally.
Where to restore the SIM card
To restore a Yota SIM card, you need to visit a certified point of sale of the provider. Here it is necessary to take into account that in partner salons and in partner offices it will not be possible to replace a SIM card! To be sure, it is better for the subscriber to find out the address of the nearest office on the official Yota website by opening the “Points of Sale” section in the main menu.
Please note that the operator has provided a separate sorting of the addresses of service points of sale that can provide SIM card replacement services.
You can also find out the nearest address of a certified point of sale from a consultant at the subscriber service center using a single toll-free number 0611 (for Iota mobile phones). If the card is lost and communication with the call center will be carried out from a landline phone or the phone of another mobile operator, you need to use a separate number 88005550611.
The procedure for restoring a SIM card requires mandatory compliance with a number of formalities, since only its actual owner has this right. After an office employee identifies the owner of the SIM card using a passport, he will issue an active duplicate of the card, which is completely ready for use. The old SIM card will be completely blocked and will no longer be able to be used.
Is it possible to permanently terminate the contract and disable Yota?
If the deactivation of the number is associated with the formation of a debt for mobile services, it is enough to top up the account with the required amount and the SIM card will be unlocked automatically. To perform financial transactions with a personal account, it is convenient to use the online self-service service Personal Account, where you can link your bank card to a number and promptly top up the balance when necessary.
If a SIM card has not been used for 4 or more months, the operator has the right not only to block it, but also to put it up for free sale. Therefore, try to regularly make calls, send SMS and top up the balance of your Yota phone, otherwise there is a risk of losing your number forever.
Therefore, try to regularly make calls, send SMS and top up the balance of your Yota phone, otherwise there is a risk of losing your number forever.
- if you lose your phone, tablet or modem with a card inside;
- during a temporary break in the use of ETA services due to a long trip abroad or any other personal circumstances;
- in case the subscriber has firmly decided to refuse the services of this provider and enter into an agreement with another cellular company, or to completely disappear “from the radar” and go to a monastery or some “Most Serene Brotherhood”.
Five ways to get your provider to block your SIM card:
- press the magic button (link) in your Yota account yourself;
- call the hotline;
- contact the operator’s technical support via online chat;
- write a message to Yota employees and send it by email;
- visit the nearest point of sale or company office.
The minimum period of temporary blocking is two weeks, the maximum is 6 months (six months).
When is locking required?
In some cases, the very first action when it becomes necessary to restore a SIM card is to block it. This is a necessary step when the electronic media was stolen along with the phone, or you have no idea where it could have gone. To prevent scammers from using your data, you need to urgently block your SIM card.
In order to block a lost SIM card, you need to call the number 8-80-05-50-00-07. This is a common hotline number for all Yota subscribers. When you call, report the incident and the Yota SIM card will be blocked immediately.
Blocking can also be done by:
- mobile application;
- Internet by registering in your personal account on the mobile operator’s website.
You can also contact Yota specialists via chat on the official website and on social networks in groups created by the provider.
There are several situations in which the subscriber will have to resort to such a service:
- The phone is lost. For security reasons, the SIM card is blocked so that access is limited.
- The phone has been stolen. To prevent the attacker from carrying out criminal manipulations, the owner terminates the card. This will help preserve information and funds in the account.
- User departure. The client does not want to pay for services during the departure period, so he deactivates the card.
- The operator's services are not satisfactory. The subscriber wants to complete service with this company.
In each case, it is possible to deactivate; for this, the company offers different options.
| Way | Description |
| Online chat | This method allows you to contact your provider through an application on your cell phone. You should find the “ask a question” item to open the chat. As soon as the specialist gets in touch, he will explain to the subscriber what he should do and what data to provide. |
| Hotline | Calling the operator is considered a simple option for blocking a SIM card. After the beep, an answering machine communicates with the client, offering to select the required functions. |
| Subscriber profile on the official website | The subscriber can register on the provider's website. In the functionality, just find the line “Manage SIM” and then block Iota. This is the simplest deactivation option. |
The easiest way is to visit the main office of the company and contact a specialist. After providing your passport and card information, the card will be blocked.
Call your provider
Blocking Yota is possible by calling the provider's hotline. The client needs to dial a toll-free number and, as soon as the manager is contacted, he should request deactivation. The process may require personal information as well as the reason for the action. If you are planning to leave temporarily, a specialist can suggest other ways to save money.
- note
- The user may not make a call, but send an SMS to the short number 0999, indicating a blocking request. In response, the operator will send a message about the deactivation.
Modem operation
The SIM card for the modem is made in micro format. This is due to the specific design of the proprietary USB modem. The device combines the functions of a modem and a Wi-Fi module (4G LTE) in one compact housing. The power source can be an adapter with a USB input connected to a regular outlet or a computer.
The Yota modem will not work without a SIM card. Thanks to the Yota LTE network, cards from other operators (Megafon, among others) are not suitable for it. Although Yota and Megafon use a common network of LTE base stations, due to modem branding (operators have different MNC codes), interchangeability of modems/cards is impossible. For the same reason, the Yota SIM card in the Megafon modem will refuse to function.
How to remove a SIM card from a Yota modem? Use your finger to unscrew the USB plug using the stop tab. An open cavity will expose the micro SIM card slot. You can remove the card from the slot using a fingernail or a special device with a flat protruding pin (sold in mobile phone stores).
