How to call the MTS operator directly from a mobile phone

Date: January 12, 2021 | Updated: August 2, 2021 | Author: Moblie-man

A wide selection of specialized 24-hour support numbers for cellular communications companies are designed specifically to provide prompt assistance to network subscribers. However, many customers are increasingly wondering how to call a live MTS operator from a mobile or landline phone.

Contact MTS support

Easy! Very difficult!

Automated voice systems minimize the possibility of dialogue with a consultant, which does not always solve subscriber problems, and users may not have enough time to wait.

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Rules for dialing from mobile MTS

All MTS subscribers can call the operator from their mobile phone by dialing the short number 08460 or number 0890. Both phones work in Russia.

An online call to technical support will be free. To contact the MTS operator, you should listen to the voice menu, follow the prompts at the right time, press first 2, then 0. After these manipulations, you will be switched to the direct number of the “live” MTS help desk operator, you will be asked to evaluate the work of the specialist, you need to select 0 or 1 .

You can also use other combinations after calling MTS help at phone number 0890, one of the options is to dial 3 then 0, the second is to dial 5 then 0. All of them were checked and the connection with a live consultant was recorded on a video, after watching which you will definitely know that it is very easy to reach an MTS operator. The main thing here is the system: first select a menu item, and then press 0.

Numerous reviews from subscribers who have already called indicate that sometimes the connection with the dispatcher takes about half an hour (this, of course, depends on the load).

How to call an MTS operator from a mobile phone while roaming

The 24-hour support service is free for all company subscribers or for a fee for calls from landline and mobile numbers of other operators:

• Dial the number using the phone keypad +7-495-766-01-66;
• You can listen to the voice menu to the end and wait for the automatic connection with a consultant;
• A connection to a free consultant may occur after some time of waiting on the line if all employees are busy.

Number for calls from all operators

You can call the support service both from MTS and from other operators and landline phones to a single toll-free number 8 (800) 250-08-90, valid throughout Russia.

You will be greeted by the voice menu of the MTS help desk, where you will need to press first 1 and then 0. Here the automatic informant will ask you to evaluate the work of the MTS technical support consultant, for this you will need to press 0 or 1. Then you will only have to wait for the operator’s response. A call to the subscriber service to this number of the MTS operator is also free. For reference, it is not necessary to listen to the robot completely; you can interrupt it by pressing buttons (see the video).

How to call the MTS operator for free from any mobile or landline

The 24-hour support service is available for all subscribers using cellular services of any other company or for calls from landline numbers:

• Dial the number using the phone keypad 8-800-250-82-50;
• You can listen to the voice menu to the end and wait for the automatic connection with a consultant;
• If you do not want to listen to the automated system’s prompts, you can press buttons 2 and after 0 on the keyboard;
• Before connecting, the subscriber will be asked to evaluate the work of the support service;
• To refuse or agree to the assessment, the user must press the appropriate keys;
• A connection to a free consultant may occur after some time of waiting on the line if all employees are busy.

Life hack No. 1: If you can’t get through by calling 0890, and you need help urgently, then if there is a phone nearby with a SIM card from another operator, call 8-800-250-82-50 from a phone connected to another telecom operator.
MTS “thinks” that a subscriber from another operator can call about the transition and quite quickly “connects” with a live support employee. I have tested this method myself several times. Works. Life hack No. 2: Call support at 8-800-250-08-90, then listen to the autoinformer and press not the number “1” (mobile communications), but the numbers “2”, “3” or “4” (home Internet , MTS Wallet or Satellite TV). In these directions, the load is usually less. Accordingly, you will be connected to an operator faster. And ask the “live” support employee to connect with the one who resolves issues via mobile communications. In most cases, this method helps to “bypass” the queue.

Contact numbers in Crimea

To communicate with the MTS Russia operator in Crimea, 2 numbers are used:

The first one is 0890; only MTS subscribers can call this number.

The second operator number, unlike the first, can be called from all operators and the call will be free. Another advantage of this number is that the connection to the operator occurs in 90% of cases.

If you are from Ukraine, then you can call the help center by calling the MTS operator +38(050)508-11-11, the call will be free.

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How to call the MTS Ukraine operator from a mobile phone

For Ukrainian subscribers of the company, contact center employees can be contacted in the following ways:

• 111 – free of charge from mobile numbers of the Ukrainian network to dialogue with an employee you need to dial “0”.
• 555 – paid emergency connection with an MTS support worker in Ukraine.
• 0-800-400-000 – free for all Ukrainian mobile network operators and landline numbers.
• 044-240-00-00 – paid connection for calls from any number except Kyiv landlines.

What to do if you don’t get through to the operator?

• If none of the listed methods to call the MTS operator helped you, then you can state the essence of the problem on the official MTS website in the form of feedback. After filling out the form at the very bottom, you can choose in which format you want to receive an answer to your question. This could be a call to your contact number, a response by e-mail or SMS message.
• You can try to manage access to the Internet yourself in your “Personal Account” by first registering there.
• If your question is related to money missing from your account, and this happens very often, then the answer can be found here.
• The most effective, but time-consuming way is to contact the nearest office of a mobile operator in Moscow, St. Petersburg or another city. There they will certainly help you resolve all your questions. Don't forget your passport, which you will be asked to present.

To summarize, the MTS Company is one of the leaders in the provision of mobile communications and is simply obliged to keep pace with the latest technologies, and therefore solving the problems of its subscribers is a priority task, for this purpose our resource shows all the ways to call the MTS Russia operator.

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Prompt ways to contact MTS

First of all, you can call the MTS operator in the Krasnoradsk Territory and the Republic of Crimea in different ways, all of them are listed below. To find out how to call the MTS operator while roaming or while in Russia, use the link to the material.

From mobile

If you have a mobile phone and an activated MTS card, you can call the short multi-channel number 0890. All calls within the Russian Federation are free and not charged. All MTS tariffs are suitable for making this call.

Important information: after connecting, the robot will voice possible sections that can help the subscriber solve the issue; in order to skip automatic prompts, dial the number 5 and 0 immediately after the call. This will speed up the process of waiting for a free technical support specialist from 10-30 minutes to 5 .

Calls from landlines

For those subscribers who do not have the opportunity to call from a mobile phone, you can use any other number, either a landline phone or another cellular operator:

8 800-250-09-90 is a multi-line phone of the MTS operator in Russia. It is also suitable for resolving issues with corporate clients (legal entities and individual entrepreneurs). In order to reduce the waiting time for a response from an MTS employee, after the call you need to press the number 2 then 0, after completing these steps you will receive qualified support within 5 minutes.

What issues can be resolved by calling MTS directly

Any unusual situations that arise will be resolved in a timely manner by technical support.

The call center is a customer service service that provides information on queries of interest, as well as assists in resolving problem situations.

Most frequently encountered topics:

1. Poor connection quality.
2. Debiting excess funds from the account.
3. Tariff change.
4. Disable advertising.
5. Login to “Personal Account”.
6. Connecting additional options.
7. Setting up applications.
8. Request to fix the problem.

Using the official portal

All necessary information about mobile communications in a given region is also available on the company’s official website. You can find it by searching: “MTS Russia Crimea, official website.” This resource has everything you need to:

• block/unblock a number;
• find a lost phone;
• find out the tariff details;
• view promotions, discounts, etc.;
• find the nearest communication towers;
• leave feedback;
• open MTS operator chat and support.

On the site you can immediately ask everything you need: how to call the MTS Russia operator in Crimea, etc. The same specialists work as when calling from a mobile phone. If you don’t understand something, want to connect new tariffs, etc., contact the chat. If you have registered on the official portal and confirmed your data via mobile, additional services are available (for example, synchronizing your phone book, which is very convenient in case you lose your phone or SIM card). All you need to do is log into the site using the specified login and password, click “Synchronize” and you’re done. For convenience, the lost number can be linked to a new SIM card. You will need a little information: number, balance, 3-5 frequently called contacts, activation date, last call date. Information, except for contacts, can be indicated approximately; no one, of course, records actions minute by minute.

“Inbox when traveling around Russia” from MTS

MTS service numbers

• MTS automatic help – 0890.
• Contact the operator - 8-800-250-0890.

If for some reason you were unable to activate profitable options and services, or simply need the help of an MTS specialist in Crimea, you can contact the operator using a single customer support number 0890 from a mobile phone. The call is free. Listen carefully to the information, dial the internal support number (Crimea), the answering machine will warn you about this. You will have to be patient and wait, usually the connection occurs in about 10 minutes. If you activate options in this way, then do not agree to connect additional (sometimes paid) services, but, on the contrary, ask to deactivate them altogether, for example, a dedicated Internet traffic service, if you do not need it.

Useful commands for disabling services and getting help

• Check balance - *100#.
• Find out about all services connected to the number - *152#.
• Informing about the remaining minutes allocated according to the tariff - *100*1#.
• can be disabled with the command *111*29#, it starts working 7 days after connecting the tariff.
• To disable the Minibit Internet package included in the standard set of services, dial *111*62#.
• If you do not want to receive notifications about missed calls, then use *111*38# to disable this option, although it will be useful in many ways.

Now you know all the ways to communicate with the territory of Crimea. See also:

• How can an MTS subscriber find out his phone number?
• The procedure for activating an MTS SIM card on different devices
• Disabling weather forecast on MTS
• MTS customer support phone numbers

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MTS tariff in Crimea in 2021

The mobile operator does not provide special tariffs for the Crimean Peninsula, so people who decide to relax on the Black Sea coast should not waste their time searching for such offers.

But it’s worth taking a closer look at the “Zabugorishche” option, available for connection on all Smart tariffs (including Tariffishche). It allows subscribers to use pre-allocated service packages available to users both in the country and abroad. According to the main conditions of the mentioned service, clients will have access to:

• 7 GB Internet traffic;
• 350 minutes of outgoing calls;
• free communication within the network, regardless of the location of the interlocutor;
• 350 messages;
• unlimited access to social networks.

There is a weekly subscription fee for the packages listed. The services themselves, accordingly, are updated every week, and therefore the above should be enough to complete all the actions planned by subscribers.

An alternative solution could be the “Russia+ Home Package” option, which allows you to significantly reduce current communication prices.