How to get help via Online Chat
According to statistics, the majority of Tele2 subscribers prefer to communicate with operator representatives via the Internet. This method of communication is considered the simplest, fastest and most convenient. Therefore, the company has organized an online chat on its website, in which subscribers can contact the operator’s support service at any time and from anywhere in the world. To do this, on the website you need to go to the “Support” section or type in the browser the address: //msk.tele2.ru/help/category/contacts .
On the help page you need to select the “Online chat” item, then the procedure is as follows:
- on the presented page, click “Ask a question”;
- a dialog box will pop up in which you need to enter your phone number;
- fill in the name line;
- describe the essence of the problem\ask a question;
- click on the “Submit” button.
As a rule, the operator responds within a few seconds; with a heavy load, you won’t have to wait longer than five minutes for a response. After the answer, the subscriber can ask any questions regarding the provision of communication services: on quality, on issues of debiting funds from a personal account, on cost and terms of tariffs, etc. In addition, in the chat you can ask for help with data transfer settings on your phone (Internet, MMS).
You can contact the Tele2 operator in other alternative ways, see how to do this here.
How to remove messages like “Dating. 18+"
Tell me how to disable messages that pop up in full screen. These messages are like “Dating. 18+" or "Daily Horoscope". I looked for the SIM card menu, but didn’t see it. When a friend's SIM card is in the phone, there is no such spam, i.e. it's from tele2. iOS phone.
Such messages come from the Tele2 menu. This is a convenient function built into the SIM card, which provides quick access to the necessary information and interesting services. There is no way to disable it.
Sometimes the following method helps: try dialing *152*0# to turn off broadcasts and reboot the phone (first turn off data transfer and make sure that SMS is not being sent/received). Disabling is free, but this can only be done with a positive balance.
Tele2 support Viber chat
Many subscribers are accustomed to using mobile messenger applications to communicate, so Tele2 has created a special chat in Viber.
To contact support via Viber, the user needs to type “Tele2 Russia” in the search bar of the contacts section in public accounts . The chat is available to subscribers around the clock; answers to questions about service, tariffs, call quality, etc. are received almost instantly.
Use Viber application version 6.5.0 or higher.
The essence of the service
The application for mobile devices and the dating site love Tele2 are closely related.
They help people not just communicate, but find new friends and even meet their love. Since the correspondence is anonymous, users of the service are as relaxed as possible and easily make contact. One of the most important advantages of dating on Tele 2 is its ease of use. Anyone can quickly understand the interface of a website or mobile application and start communicating. To get into the unique world of dating, the user just needs to send an SMS and he will be connected to the 684 site on Tele 2. After completing the simplest registration procedure, you can immediately start communicating.
Feedback
If your question is not very urgent or you cannot constantly be in touch to communicate with technical support online, then you can state the essence of the problem through a special feedback form, which is presented on the operator’s website. For this, any computer device with a network connection is suitable to access the Tele2 website. Next, the client needs:
- follow the link: //msk.tele2.ru/help/category/contacts ;
- at the very bottom in the “Technical support request” block, click on “Submit”;
- then, in the appropriate fields, indicate your full name, mobile phone number, and email address;
- in a large field we ask a question, describing the problem in detail;
- click on the “Submit” button.
You can also follow the direct link: //msk.tele2.ru/help/feedback
After some time (during the day), a letter from the operator with a response will be sent to your email. Please fill out your contact information carefully; your email should be a work email.
Also, do not forget about technical support service numbers. A call to 611 from your mobile phone is completely free for the subscriber, so if you couldn’t resolve the issue in chat, you can always call this number and talk to the operator.
Application “My Tele2”
To solve the problem using a smartphone or tablet, you should download the operator’s proprietary application “My Tele2”. It has all the functionality of a personal account, but is better optimized for mobile devices. Using the “My Tele2” application, you can:
- Monitor the balance and balance of packages;
- See how much money, minutes and traffic were spent in the current month or in another billing period;
- Exchange excess packages on the Tele2 Exchange;
- Connect and deactivate services to your number;
- Top up your phone balance.
The application works on Android and iOS devices. There is no version available for Windows Phone owners; they will have to use the mobile version of the site. You can download “My Tele2” from Google Play Market or AppStore, as well as on the operator’s official website.
The essence of the service
The dating app was launched by the operator back in 2013 and has not yet lost its popularity. It allows subscribers to communicate both one-on-one and in chat mode with several users. By sending an SMS message with his data to a short number, the user registers in the system and gains access to the profiles of other participants. Communication with subscribers occurs anonymously, until the interlocutors themselves want to reveal their real name, provide a phone number, or meet in real life.
User reviews
I have been using the services of this provider for 5 years now. There have never been any communication problems in the coverage area. I really like the internet tariffs. I've been using a dating service for about a year. I haven’t found my soul mate yet, but I have made a lot of new friends.
Dima
I really liked the tariffs for communication services and Internet. Cooperation with Tele2 has lasted for 3 years and I have never regretted it. I really like the dating chat. After talking for several days, I realized that it was worth subscribing.
Kate
When the tariffs of the previous cellular operator no longer suited me, I started looking for a new one.
As a result, the choice fell on Tele2. I've been with him for two years now and I'm happy with everything. First of all, this concerns the cost and quality of services. Andrey
Restrictions
First of all, there is an age restriction for this service. Registration of subscribers under 18 years of age is prohibited. In case of violation, the user's profile will be automatically blocked.
In addition, the operator prohibits during communication with other users:
- Advertise goods or services;
- Exchange contact information;
- Use offensive language, insult interlocutors;
- Post information prohibited by law;
- Express ideas, advocate for users on political or racial conflicts.
For violations of these rules, you risk receiving a long-term ban.
Features of compiling a questionnaire
In a dating service, each user’s profile is his business card. She not only tells other participants in the system about him, but also makes certain demands on the interlocutor. In order not to waste time searching, you should indicate the following information in the form:
- The purpose of communication. If a guy is looking for sex without obligations, and a girl came to the service for her soul mate, their communication will be unproductive.
- Strengths. It is extremely important to objectively assess your own qualities.
- Hobbies. You only need to indicate the main ones, since users will probably not study a large list.
- Requirements for the applicant. You should not overestimate them, as this may scare off a large number of potential interlocutors.
It is not necessary to add a photo to the application form, but it is still advisable. It will be more pleasant for any person to communicate in a situation where he knows who is in front of him. In addition, many applicants have certain requirements for appearance, and a profile photo will save a lot of time.
Questions from subscribers
How to view profiles from Lipetsk?
You can sign up for a full subscription, which includes the ability to view all profiles and select from the full list the profiles of users who indicated their city of residence - Lipetsk. Also, when registering, you can indicate in the questionnaire that you would like to meet an interlocutor from Lipetsk, and the corresponding questionnaires will be sent to you.
How to view profiles with real photos?
By subscribing to the service, you will get access to the entire database of profiles. You just need to select the profiles marked “profile with photo”. To view a photo, you must also send a request to number 684 + user id with the text “PHOTO”, the service will cost you 5 rubles. But no one can guarantee that the photo will belong to your interlocutor. You can only hope for his honesty.
The SMS dating service from Tele2 allows the company's subscribers to communicate with each other, maintaining anonymity until users decide to reveal themselves. The service is provided free of charge, you only pay for sending messages, you can also subscribe, which will significantly expand the subscriber’s capabilities and reduce communication costs.
How to call the Tele2 operator from a landline phone or another mobile phone?
If your only Tele2 number is blocked, then you can reach the operator from another phone. True, Tele2 does not have a single toll-free technical support number like other larger operators. But for each region of Russia there is its own local subscriber service number.
Therefore, to call the Tele2 operator from a landline phone or another mobile operator, select the region of your residence in the list below and call the specified city number.
Calls to all regional telephone numbers of the Tele2 customer service are paid and charged in accordance with your tariff plan for local communications.
Regional Tele2 support phone numbers:
- Northwestern Federal District Arkhangelsk and Arkhangelsk region - (8182)-47-47-47 Veliky Novgorod and Novgorod region - (8162)-550-150 Vologda and Vologda region - (8172)-511-555 Kaliningrad and Kaliningrad region - (4012 )-909-909 Murmansk and Murmansk region - (8152)-751-611 Naryan-Mar and Nenets Autonomous Okrug - no city, only from mobile - 611 Petrozavodsk and the Republic of Karelia - (8142)-594-611 Pskov and Pskov region - (8112)-75-75-75 St. Petersburg and Leningrad region - (812)-329-00-22 Syktyvkar and the Komi Republic - (8212)-560-611
- Central Federal District Belgorod and Belgorod region - (4722)-375-375 Bryansk and Bryansk region - (4832)-66-20-20 Vladimir and Vladimir region - (4922)-37-67-47 Voronezh and Voronezh region - (473) -25-80-611 Kaluga and Kaluga region - (4842)-788-887 Kostroma and Kostroma region - (4942)-47-24-25 Kursk and Kursk region - (4712)-366-366 Lipetsk and Lipetsk region - ( 4742)-71-71-71 Orel and Oryol region - (4862)-43-80-00 Ryazan and Ryazan region - (4912)-500-611 Smolensk and Smolensk region - (4812)-400-000 Tambov and Tambov region — (4752)-760-611 Tver and Tver region — (4822)-57-99-99 Tula and Tula region — (4872)-703-703
- Volga Federal District Izhevsk and the Udmurt Republic - (3412)-474-474 Kirov and Kirov region - (8332)-77-22-22 Nizhny Novgorod and Nizhny Novgorod region - (831)-29-11-611
- Southern Federal District of Krasnodar, Krasnodar Territory and the Republic of Adygea - (861)-253-00-55 Rostov and Rostov region - (863)-24-15-000
- Ural Federal District Chelyabinsk and Chelyabinsk region - (351)-24-80-611
- Siberian Federal District Kemerovo and Kemerovo region - (904)-990-00-00 Novosibirsk and Novosibirsk region - (383)-380-00-00 Omsk and Omsk region - (3812)-50-50-50 Tomsk and Tomsk region - ( 3822)-58-66-58 Evenki district of the Krasnoyarsk Territory - no landline, only from mobile - 611
