If you have any questions related to the Tele2 operator, and you are unable to solve them yourself, you can always contact the subscriber service. The help desk operates 24 hours a day. Operators will always tell you about tariffs and services and answer any questions you may have.
Depending on life situations, Tele2 subscribers often ask questions:
- How to call the Tele2 operator from a mobile phone?
- Is it possible to call the Tele2 operator from a landline number or from a mobile MTS, Beeline and Megafon?
- How to contact the Tele2 operator in roaming?
- Is there online support for subscribers?
Tele2 support numbers
When questions arise about tariffs or services, communication problems or other difficulties occur, you need to know where to turn. The Tele2 help desk is always available to its subscribers, and its specialists are ready to promptly help in solving any problems they may have. On this page you will find current Tele2 support phone numbers in all regions of Russia.
"Tele2" - contact with the operator: phone number, support service
Today we have to get acquainted with. Communication with the operator is supported in many ways. But which ones exactly? How can I call or send an email to the company's technical support service? Why make calls to your mobile operator at all? All this is important to know and understand. After all, only then, if necessary, will you be able to maintain contact with Tele2 without problems. Bringing your idea to life is not as difficult as it seems. Modern subscribers are offered a variety of communication contact options. Some of them require an Internet connection. But mastering all the proposed techniques is quite easy.
Why to call
Many people have already connected to Tele2. Communication with the operator is something that many people are interested in. After all, sometimes technical support can help if you have questions regarding the goods and services that the company offers. So why do you need to know the numbers and other contacts of Tele2? You can use them if you need:
- get advice on the operator’s capabilities;
- connect/disconnect services;
- change tariff;
- find out the current tariff plan;
- get information about problems on the line;
- complain about the operator’s work (praise too);
- ask for advice regarding some connections.
There are many reasons to get in touch. But how can this be accomplished? What opportunities does Tele2 provide? Communication with the operator can be maintained using different methods. Choose the one that suits you best!
Tele2 personal account functionality
- Management of services available for your tariff.
- Check your tariff plan.
- Change your tariff plan.
- Make changes to your personal data
- Top up the subscriber's account.
- Get details of calls made.
- 24/7 access with no waiting required.
By logging into your personal section, you have the opportunity to familiarize yourself with information about your personal account: Full name. owner of the number, date of conclusion of the contract, your tariff plan, basic and additional active services and options. Virtual card - the main advantage of such a card is the secure execution of payments via the Internet when making payments.
From mobile
There are many options for solving the problem. For example, you can make a call from a mobile phone. And absolutely free. Each mobile operator has its own technical support phone number. That's what we need!
How to call Tele2 absolutely free from a mobile phone? To do this, you can use the combination 611. Dial the number, then press the “Call” button. This is the simplest and most popular method used by subscribers. Using this number you can get advice or connect/disconnect certain services.
Remember, the call is absolutely free. No matter how much you talk, no one will withdraw money from you. You can call at any time! This is how Tele2 easily communicates with the operator. Number 611 is multi-channel, which allows you to speed up the process of establishing contact during a call.
Please note: a robotic voice will “communicate” with you. To contact a live operator, after establishing contact, press the “0” key.
Possibilities
The personal account (PA) of a corporate client allows subscribers to independently manage the operator’s services and receive the necessary information via the Internet from anywhere - office, home or while traveling.
The following features are available in the corporate personal account:
- balance check;
- viewing information about receipt of payments;
- setting up subscriber groups;
- switching between tariffs;
- connection/disconnection of services and options;
- sending short text messages within the network;
- ordering details and accounting documentation.
LC allows you to set spending limits for each number, set addresses for delivery of documents, block SIM cards on a permanent or temporary basis, and request PIN and PUK codes without visiting the office.
In fact, the service for business clients differs from personal account for individuals only in the ability to manage groups of subscribers, expense limits and orders of accounting documents. Otherwise, both systems are almost identical.
All functions of the corporate personal account are available only with the permission of the head of the company. Regular employees can only receive information about the expenses of service packages and write-offs. For example, they will not be able to independently change the tariff in the absence of a power of attorney.
From any phone
The next answer to the question of how to call Tele2 is to use the technical support number for landline phones, a combination that allows you to immediately talk to people, and not to an answering machine.
To call the support service from any region of the country, dial 8 800 555 0611 on your gadget. By the way, this combination is also suitable for making calls from a mobile phone. The conversation, as in the previous case, will be completely free.
Not the most popular method of solving the problem. Typically, users use the 611 combination to call Tele2 from a mobile phone. And the previously proposed telephone is used only in rare cases.
Possible services
Your personal account in Tele2 is very convenient for business. It has many advantages over a regular personal page. Here is a detailed list of account services provided to Tele2 clients:
1. Corporate PBX. Connecting this option is a good opportunity to create a general mobile connection. Tele2 allows you to set up a voice menu, a hotline, call recording, and a short number (convenient for large businesses). The standard package costs 60 rubles, and the Premium package costs 330 rubles.
2. Business SMS. Allows you to configure SMS messaging. All actions are performed from one corporate SIM card.
3. SMS targeting. The same mailings, only the target audience has already been clearly defined. Ability to edit actions through your personal account.
4. Control of employees. The phone provides personal access to online monitoring, employee location, and reporting service. You can activate this service not only online, but also in the Tele2 office.
5. Control of expenses from the Tele2 account. The option is needed to optimize the waste of a corporate client from each number added to the Tele2 page.
6. Dedicated APN. The ability to personally restrict access to external resources by organizing your own secure connection.
Important! The services described above are not part of the tariff selected by the user. They are connected for a separate fee, or do not require a subscription fee at all.
While roaming
But this is not all the possibilities of Tele2. Communication with the operator from a mobile phone can be carried out even when the subscriber is in roaming. A very convenient feature, important for travelers.
If you are in roaming, you can use the following combination1. Please note that the format of the set must be international. A call to this number is charged according to the tariff plan you have chosen.
It is not recommended to use the combination 8 800 555 0611. It will require you to pay a communication fee. Therefore, when traveling outside of Russia, it is advisable to forget this number for a while.
Functionality and capabilities of the office
The following functions are implemented:
- obtaining information about the current account status;
- activation and deactivation of Tele2 services;
- development of a category of connected subscribers;
- making changes to the tariff plan;
- history of all payments;
- the ability to order details, including daily and weekly;
- issuing an invoice for prepayment;
- receiving certificates of services provided.
If an employee has forgotten or for some reason does not know his phone number, he can always check with his manager. For this, a special number 636 is used. Companies can use the My Tele2 application. The functionality is no different from the online account.
You can install the mobile application on your phone or tablet, which simplifies the process of use. Versions have been developed for operating systems such as IOS and Android. With their help you can also recover PIN and PUK codes. No less important is the ability to determine the limit of expenses and transfer erroneous payments.
By region
Tele2 is a company that has branches in various regions of the country. It is not difficult to guess that every city where this connection is available has its own support services.
Therefore, if you need to find out the phone number of the Tele2 cellular operator, go to the company’s official page and look at the landline number available in your region .
For example, in Tula you can get through using 4, and in St. Petersburg and the Leningrad region you use 8 123 290 022. You have every right to look at all numbers on the official page. It is advisable not to call from a mobile phone. There is a separate short number for calling from a cell phone.
Does it make sense to use business rates?
There is still no consensus on corporate tariffs. Some company managers believe that such offers significantly save the company's communication costs. In small organizations, of course, corporations will not make sense. The main advantages of using the tariff:
- transparency of communication costs,
- control over the communication of each individual subscriber of the corporation.
The disadvantages include the prepaid payment system, rather than postpaid, as is common in some corporate offers. By the way, for individuals there are postpaid tariffs from Beeline.
Other communications
But this is not all the capabilities of our today's operator. What means of supporting communication with subscribers are used in practice? Of course, except for phone calls!
At Tele2, communication with the operator can be carried out through the company’s official page. Not the fastest, but a method that does not require any calls. Find the feedback form there and fill out all the fields that appear. This technique is good when you can clearly identify the problem that has arisen and are not in a hurry to solve it. After sending the request, you will have to wait some time. The answer will be sent to you by email.
By the way, e-mail is another method of maintaining communication with the operator. Just write to the address You can also use the addresses:
- [email protected];
- [email protected] (for residents of Kazakhstan).
Write to these emails about your problem, wait for a response. It is noted that the wait to receive letters from Tele2 in this case can last up to several days. The method is good, again, if you do not need an instant solution to the problem. Complaints and recommendations are also accepted at the addresses indicated above.
The last, albeit unofficial, way to maintain contact with Tele2 is to use groups on social networks. For example, VK has an official community for this operator. There you can ask any question you are interested in. They will answer you soon. Moreover, information can be shared by both an ordinary user and an employee.
Now you know all the possible options for communicating with a mobile operator. Choose the one that seems simplest to you, and then implement it. It is recommended to call Tele2 using the combination 611.
How to connect a personal account for corporate clients
The tariff for legal entities can be activated at Tele2 service offices. To do this, you must fill out an application in 2 copies. It indicates the official name of the company, e-mail address, and mobile phone number of the employee for whom the account is being registered. The application also displays information about the power of attorney of the head of the company.
After completing an application, a special “Remote Service” service is connected to the mail address specified in the document. With its help, all requests can be made not only on the company’s website, but also by e-mail.
To connect a Tele2 personal account for corporate clients, you need:
- Go to the website page lk.tele2.ru and go to the “Registration” tab.
- Enter your mobile phone number in the drop-down field.
- Create and enter a password.
- An SMS with a confirmation code will be sent to the number specified during registration. Enter it in the appropriate window.
- Personal account registration is completed.
Tele2 for legal entities contacts
In all service regions and for all subscribers of the Tele2 operator, there is a single and toll-free hotline number. To call Tele2, simply dial the short service number from a mobile phone that is connected to the Tele2 network.
To connect directly with a support representative, click on the number in any item of the voice menu. The connection to the Tele2 operator will occur automatically.
How to call Tele2 from landline and mobile phones
To call the Tele2 subscriber service from city numbers, as well as from MTS, Megafon, Beeline and other cellular operators, you can use a single toll-free number
All calls to the number 88005550611 are free from any phone in Russia. You can also use the local Tele2 operator number in region of residence. All Tele2 city numbers in the regions are published below. The call will be charged in accordance with your local tariff plan.
A direct connection with the operator will occur after the system lists all the voice menu items to the end, recommends using the Personal Account to manage services and tariffs, after which the connection with the company employee will be established automatically.
Local Tele2 numbers in the regions
Northwestern Federal District
Central Federal District
Volga Federal District
Southern Federal District
Ural federal district
Siberian Federal District
How to call Tele2 from roaming
Tele2 subscribers are not left without support even when traveling abroad. After the phone is registered in the guest operator’s network, you can call the Tele2 support service by calling the toll-free number +7 951 5200611.
Be sure to save this number in your cell phone's phone book before your trip. When roaming, you can call the Tele2 support service at +7 951 5200611 without paying for the call, to receive advice on roaming and costs.
Email and other contacts
You can also leave your appeal or complaint through the Welcome section on the operator’s official website or at the “Hotline” email address
Detailed information on many questions about the operator’s tariffs and services can be obtained independently by using the voice menu or the subscriber’s personal account. Using your Personal Account, you do not have to call the help desk and waste time waiting for an operator to respond.
You can find numbers of other service departments in the Useful Tele2 numbers section
Mobile operator Tele2 always strives to provide its subscribers with truly European quality of service. All wishes, complaints and questions regarding the operation of the network and the services provided will be accepted and promptly reviewed by the company’s subscriber service in the Welcome section or on our forum.
Requests to the Hotline of the mobile operator Tele2 are considered as quickly as possible. Calls to numbers that begin with 8800
are not paid only when you are in Russia, from phones registered in the country. Information is current as of April 2021.
Operator competence and service
What issues can experts help with?
Using the hotline, all users can use and manage the services of a mobile operator remotely. It is also a convenient way to solve problems without leaving home. It is very convenient and practical. It only takes a few minutes to find out the information you are interested in. Thanks to the hotline number, users can use communication services regardless of their region of residence. This is a great advantage for subscribers who live in remote areas.
What issues can support not help you with?
If you want to solve any problem that arose while using the services of a mobile operator, or find out the latest information about tariffs, you can use any of the methods described above. Use only official communication channels (groups, websites, phone numbers). Only in this case can you be sure that a representative of the company will contact you. It is strongly recommended not to contact general support. In this case, you will only waste your time.
Response time and specialist competence
Most subscribers contact mobile company representatives during daylight hours. This must be taken into account if you are going to write a message to a company employee, call the hotline, write to the chat, or contact in any other available way. If there is a heavy workload of employees, you will have to allocate approximately 5 to 10 minutes to communicate with the operator or answer the question posed. All submitted applications and messages are processed in order of priority.
To resolve the problem as quickly as possible, it is recommended to contact technical support for subscribers in the dark. In this case, the chances that you will be served quickly increase significantly. In any case, company representatives will serve all clients who need their services.
How to write a complaint?
If you are not satisfied with the work of your mobile operator, you have the opportunity to file a complaint and contact the relevant regulatory authorities (for example, Rospotrebnadzor). Other organizations also consider complaints. It is worth noting that our own technical support is able to cope with complaints on its own. Company representatives will do everything possible to resolve the conflict and reduce the client’s complaints to zero.
A complaint can be submitted online. This service is available in the Personal Account of each subscriber. To use it, you need to open the corresponding application on your mobile phone or visit the company’s official website. In addition, the claim can be sent by email.
In order for a complaint to be considered and resolved, it must be drafted correctly.
The form looks like this:
- Last name, first name and patronymic of the subscriber.
- The actual address of the post office or store address.
- Contact information for communication with the subscriber.
- Treatment category
- Complaint.
You can also voice a complaint by calling the hotline. In this case, it is necessary to prepare the contract number with the telecom operator, as well as passport data and other personal information.
Tele2 operator number
If you have questions, comments about the work of the Tele2 mobile operator, or you have interesting ideas that can improve the service, contact the Tele2 operator number, where consultants will answer all your questions. Focusing on the client, the company has several ways to communicate with operators and thereby demonstrates its readiness to help the subscriber solve the problem.
How to call Tele2 operator
When contacting support, you can talk to an operator using both mobile and landline phones:
Number for Tele2 subscribers
You can contact customer support free of charge from any region of Russia. For this purpose, there is a free short number - 611 for subscribers connected to one of the Tele2 network tariff plans. To connect directly to one of the operators, use the “0” key at any time while listening to a list of automated menu items; you will be connected automatically in 1-2 minutes.
Number for subscribers of all mobile networks and landline phones
It is also possible to call Tele2 from any number. If you use a landline phone or the number of another operator for communication: MTS, Megafon, Beeline, etc. networks, then to connect with the operator you need to dial a single toll-free number 8 (800) 55-506-11. An automatic connection with a Tele2 support specialist will occur when you listen to a list of automated menu items and tips on using your personal account, where you can easily not only receive information on your number and account, but can manage tariffs and services.
Number to call in roaming
From abroad, Tele2 subscribers can call the call center operator at +7 (951) 52-006-111. Be sure to add him to your contact book before traveling to another country to receive free advice on roaming tariffs and other issues. A call to a landline operator will be charged at regional rates.
Tele2 regional representative numbers
Each area additionally has a local number for contacting technical support. Prepare your passport details in advance; you may also need a PIN code to solve some problems.
— Altai region — number, mobile 8(902) 998-66-11 — Arkhangelsk region — number — Belgorod region — number — Bryansk region — number — Vladimir region — number — Volgograd region — number — Vologda region — number in Vologda and (8202) 51-15-55 in Cherepovets - Voronezh region - number (473) 25-806-11 - Jewish Autonomous Region - number (900) 42-206-11 - Irkutsk region - no landline, call 611 - Kaliningrad region - number - Kaluga region - no landline, call 611 - Kamchatka region - number (900) 44-406-11 - Kemerovo region - number (904) 99-000-00 - Kirov region - number - Kostroma region - number - Krasnodar region and the Republic of Adygea - number (861) 25-300-55 - Krasnoyarsk region - no landline, call 611 - Kurgan region - number - Kursk region - number - Lipetsk region - number (4742) 717-171 - Magadan region - number (900) 41-106-11 - Moscow and Moscow region - number 8 (495) 97-976-11 - Murmansk region - number - Nenets Autonomous Okrug - there is no local office, call 611 - Nizhny Novgorod region - number (831) 29 -116-11 - Novgorod region - number - Novosibirsk region - number0 - Omsk region - number - Orenburg region - no landline, call 611 - Oryol region - number - Penza region - number - Perm region - number (342) 27-776 -11 - Primorsky Territory - number (423) 24-848-48 - Pskov region - number - Republic of Buryatia - no landline, call 611 - Republic of Karelia - number - Komi Republic - number - Republic of Mari El - number - Republic of Mordovia - number - Republic of Tatarstan - number (843)26-500-00 - Republic of Khakassia and Tyva - no landline, call 611 from Tele2 - Rostov region - number (863) 24-150-00 - Ryazan region - number - Samara region - number - St. Petersburg and Leningrad region - number (812) 98-900-22 - Saratov region - no landline, call 0611 - Sakhalin region - number (900) 43-306-11 - Sverdlovsk region - number (343) 29 -006-11 - Smolensk region - number - Tambov region - number - Tver region - number - Tomsk region - number - Tula region - number - Tyumen region - number - Udmurt Republic - number - Ulyanovsk region - number - Khanty-Mansi Autonomous Okrug - number - Chelyabinsk region - number (351) 24-806-11 - Chuvash Republic - number - Yamalo-Nenets Autonomous Okrug - number
If you have an IMPORTANT or URGENT question, write!
Registration and login to your personal account for business
To correctly manage services, you must log in to your account. A link confirming successful registration is sent to your email address. E-mail is needed to process applications and interact with the operator. You will also need:
- go to the website lk.tele2.ru;
- enter a phone number;
- confirm it via SMS, come up with a password and complete the registration algorithm.
A message with a conditional code is sent to the entered number. Enter it in the column and click on “Register”. Login to your account is possible only after entering your login and password.
The first is the phone number, but the person comes up with the password himself. It is usually set during registration.
In this case, the employee of the organization responsible for monitoring the personal account can use his corporate number. But it is to the main number that confirmation for entry is sent in the form of SMS. After this, the personal account is completely at the disposal of the organization. You can receive account details, connect new tariffs and other services.
Alternative methods of communication with the Tele2 operator
If for some reason you cannot use the numbers to contact Tele2 specialists or simply cannot reach the operator, then use other methods:
You can leave your appeal, suggestion or complaint on a special page of the official Tele2 website - “Emergency Subscriber” or using the “Hotline” mail - This email address is being protected from spambots. You must have JavaScript enabled to view. Questions asked by contacting technical support or via the Hotline are answered as quickly as possible.
You can contact the Tele2 operator using the Telegram application online. To do this, you need to write “Tele2_support” in the “contact search” field in the application and ask your question in the chat. Additionally, there is a channel of the mobile operator Tele2 in the Telegram application, where you can follow news and promotions.
You can find information yourself in the Questions and Answers section, as well as in your Tele2 personal account. The advantage of using a personal account is that there is no need to call an operator, wasting personal time on this.
Terms of service
In order to register a personal Tele2 business account, fill out the appropriate application. The fastest way to do this is in the office. It provides service specifically to clients of large firms or enterprises. The application must be completed in person in 2 copies. It includes the following data:
- name of company;
- email address of the company or individual entrepreneur;
- mobile or city number of the employee responsible for the personal account;
- power of attorney for a company representative (it may also be required when applying for business tariffs).
To conclude a contract, documents will be required. This is the TIN of the organization, the passport of the employee who came to the office. Additionally, managers may request a work record. You can view the list of documents here. The link is also available: msk.tele2.ru/business/help.
