Hotline (technical support) for legal entities in Rostelecom

• Help

By
Valery Ivanovich

Rostelecom users often need to contact support. The operator’s numbers are different and we will describe in detail where to call in certain cases in the article.

• 1 Where to contact support
• 2 Phone numbers for individuals
• 3 Telephone numbers for legal entities
• 4 Alternative methods of communication

Phones

Sales service and service support: 8-800-100-08-00 Automatic information services: 8-800-181-18-88

Every day, the provider's employees process thousands of calls and messages received from clients (including potential ones). You should know the telephone number of the Rostelecom hotline in Saransk. Since it will be required in the following cases:

• If you want to connect a new service, find out the conditions for its connection, subscription fee, etc.;
• If you have lost access to a particular service for unclear reasons;
• If technical advice is required related to current/connected offers from Rostelecom;
• If you have, in general, any questions related to home Internet, interactive television, home telephone, mobile communications. These and many other services can be resolved with providers over the phone.

What to do if you lose your login and password?

The easiest way is to call technical support on the Rostelecom hotline , where you will be informed in detail. But you can figure it out yourself. To do this, follow our instructions below. If the user has forgotten the login information for his personal account, then re-registration will not be required. In this case, you need to request a password recovery and enter the required data in the window that appears. Also, the user does not need to register a new personal account for each personal account, since the account has the ability to link several contracts.

If you have any questions related to the recovery of lost data, you should contact RT technical support. Service staff are always ready to answer all questions.

How to set up a personal account?

After logging into the portal, you need to set up your personal account. To do this, you need to completely fill out the client’s profile, indicating in it all the necessary information, which may be useful in the future when connecting various services and contacting RT ru technical support.

Applications for smartphones and tablets Rostelecom

Download the app for iOS

Download the Android app

Address

Saransk, st. Volgogradskaya 71

Mon – Sun: 10:00 – 22:00, without a break

Saransk, st. Bolsheviskaya 11

Mon – Fri: 08:00 – 20:00, without break

Sat: 09:00 – 17:00, without break

There is no sale of equipment at the office serving individuals. The offices should be contacted:

• If you want to apply to connect a new service (please note that this can be done online);
• To get a consultation;
• Pay for the service;
• Find out why, for example, the connected service does not work.

Termination of contracts and their conclusion also requires coming to the Rostelecom office.

Alternative methods of communication

If the phone is not at hand, there are other ways to contact the operator. On the Rostelecom website, in the regions section (https://www.company.rt.ru/regions/) you can find email addresses and telephone numbers of the macro-regional (head) branch and offices in all cities where services are provided.

Ways to contact the company:

1. Using the feedback form on the official website or through the subscriber’s personal account at https://lk.rt.ru/. Here you will need to enter your user name, contact phone number, valid email address, select the subject of the request, service and describe the problem or question in the message field. Here you can also download a file. This form is also available in the “My Rostelecom” mobile application in “GooglePlay” for Android or “AppStore” for IOS devices.
2. You can also register an appeal by sending an email to:
3. You can get information online or contact Rostelecom from your mobile phone through the Viber messenger.
4. Using the Rostelecom account on the social networks VKontakte, FaceBook, Twitter, Odnoklassniki for communication.
5. The claim can be sent by registered mail with notification to the company's postal address (the address can be found on the Rostelecom website).
6. Visiting the sales and service office at your residence address to submit a written complaint. Office addresses can be found on the official website. You must have your passport with you; it is better to check the department’s opening hours first.

Contact the Rostelecom office in Saransk - when required

In many Russian cities there are official sales centers for equipment branded by Rostelecom. Equipment is required for home telephony, Internet, interactive television and a number of other services.

At sales centers you can purchase the necessary products to connect to a particular service. Experts can also advise you regarding the operation of the equipment.

Often, to solve a particular problem or get advice, it is enough to call the official phone number. If there is a need to visit the office, technical support will notify you about this.

The page contains all addresses and phone numbers of Rostelecom in Saransk. This information was taken from the official website of the provider.

How to call the Rostelecom operator from a mobile phone

Calls to all contact numbers of the Rostelecom provider starting with 8800 are free for subscribers, regardless of the type of communication - mobile or landline.

In addition, you can call Rostelecom technical support from a mobile phone free of charge using the single short number 111, or use the contacts of specialized departments to resolve specific issues:

• 150 – operator hotline;
• 152 – auto-informer for communication services;
• 118 – unified technical support certificate;
• 159 – CDMA customer service.

Information service

In Rostelecom, the hotline for legal entities is represented by another contact 84957274977. This number is active for residents of Moscow and the Moscow region. Here the client can obtain information on fixed services. Assistance is provided in the following areas:

• information about current tariff plans;
• the operator will tell you the amount on the balance;
• the specialist will tell you about possible payment methods;
• information about available services and options.

You can also submit a complaint or claim regarding the operation of television and the Internet here. In addition, the user can obtain information on the amount of the bill for services. Support is available 24/7 and there are no charges for calls. You can contact the operator from anywhere in the country.

Rostelecom - Tired of calls

5 Reply

01/23/2017 DobrowisherN

If anyone is interested in reading, I’m ready to tell you about this whole system of annoying calls. I think you will be surprised at how this all happens. First of all, when you receive a call, the number of a specific mobile number is displayed, but in fact it is a call from the computers on which the operators are working, that is, the operator himself does not dial your number, but the call is made automatically to the phone number that you specified drawing up an agreement with Rostelecom. In short, the operators have a database of subscribers on their computers and a call is automatically received and goes to one of the operators, and after you pick up the phone, he/she begins to intrusively offer you services. If for some reason you are not reached, your number is put on hold and called again and again. And now to the most interesting thing... Operators often themselves have no idea about the service they offer you; moreover, they have no relation to Rostelecom itself and are not its employees. It’s simply beneficial for Rostelecom that you connect their services and it signs a contract with different call centers, which can be located throughout the CIS, and not just in Russia (that is, you live in the Urals, and some Taras calls you from an office located in Ukraine and offers company services). These call centers recruit mainly students or temporarily unemployed people. Every day, when an operator comes to work, he receives a script describing the service that he will offer today (tariffs, additional package of channels, etc.), reads it for a couple of minutes, becomes familiar with the contents of the service, and then gets on the line and turns on auto-dialing to subscribers. The subscriber who picks up the phone begins to read the text from the script, which also contains pages with objections (that is, if the subscriber refuses or is simply not interested, then in this case there are several pages on which it is printed what to answer to this or that objection, this is called “subscriber processing". If the operator does not work with objections, but politely apologizes for the disturbance and disconnects, then he will be reprimanded for this, since it is beneficial for the operator to persuade the subscriber to agree to connect a particular service during the telephone conversation, the more subscribers there are agree to fill out an application over the phone together with the operator, the more he will earn.

Single service

Rostelecom provides a hotline for legal entities; if problems arise, the user can dial the number 88002003000. Technical support is available throughout the day, calls can be made from any region of the country. If you need to contact technical support from Moscow, you can use contact 84957274900. Using this number, a corporate client can:

1. Find out about new and existing services provided by the company for a fee and free of charge. This includes the use of cloud servers, as well as mobile communications and more.
2. Get technical support from Rostelecom specialists.
3. Find out about the latest company news.
4. Specify the address, as well as the opening hours of a specific office in the city.
5. Receive information about whether the application has been processed, as well as when funds are required to be deposited into the account.

• note
• The subscriber can make a call from any phone number. The call will not be charged if a citizen calls from Russia.

A legal entity can obtain information on service by writing a letter to the company's e-mail. To solve a problem or ask a question, you need to write “ [email protected] ” in the address.

Contacts Rostelecom for corporate clients

The provider provides its services not only to individuals, but also to entire companies. It doesn’t matter what kind of business the subscriber has - large, small or medium, each has its own hotline, here are the useful numbers:

1. 8-800-301-01-60 – OnLime telephone number for representatives of medium and small businesses; with its help, issues only regarding connection of services are resolved. If there are problems with the connection, operators will not be able to help;
2. 8-800-301-02-60 – phone number of the OnLime brand for technical support of the above business users;

The following Rostelecom contacts are intended for large businesses:

1. 8-800-200-99-09 — resolve connection issues;
2. 8-800-200-3000 — technical support for representatives of a large business segment.

If an individual cannot get through to the numbers indicated at the beginning of the article, there is no point in calling the numbers listed in this section; operators will not be able to help solve problems and answer standard questions.

How to call technical support - phone number?

The easiest way to resolve a service issue is to contact the call center operator.

Rostelecom single technical support number 8-800-100-08-00

Rostelecom is a large company represented throughout Russia, so special technical support centers have been created in each region.

For each service in the region, a separate multi-channel number , which is serviced by operators competent in this matter. If necessary, you can also call the single help center, where they can provide support on all issues.

Rostelecom usually offers several technical support numbers, one of which is short. Only subscribers of the company's cellular network can use it. Everyone else will have to use the full federal number.

Depending on the region, the list of numbers and opportunities available to subscribers changes:

Moscow and Moscow region

Residents of Moscow and the Moscow region can contact the company using a single toll-free number 8-800-100-08-00 (from a mobile phone - 150), they also have access to a technical support service by phone: 8 (118).

• Users of cellular communications operating in the CDMA standard in this region must dial 8-800450-0156 (156) to solve technical problems, and 8-800450-0156 (159) obtain information about services
• Subscribers connected to the Internet can receive balance information automatically by calling 152 from a Rostelecom mobile phone or 8 from any phone. You can contact the sales department by dialing .

St. Petersburg and Leningrad region

In St. Petersburg and the Leningrad region, support is provided by calling 8-800-100-08-00. Subscribers can also contact the toll-free helpline at [/phone]8-118-09[/phone].

Samara and Samara region

Residents of the Samara region and Samara can reach technical support by calling:

• Information and technical support 8-800-181-18-30
• You can apply for connection by calling 8-800-100-08-00
• Help desk for Rostelecom mobile subscribers 8-(846)-251-0-111
• Help desk for mobile subscribers "STRIZH" 8-800-707-18-00
• Automatic information services (information on tariffs) 8-800-707-33-33
• Automatic information services (checking the status of your Internet personal account) 8-(846)-337-73-77

To subscribers of the Sverdlovsk, Tyumen, Chelyabinsk regions, Perm Territory

Subscribers of the Sverdlovsk, Tyumen, Chelyabinsk regions, Perm Territory, as well as Khanty-Mansi Autonomous Okrug and Yamal-Nenets Autonomous Okrug can ask their questions by contacting the general technical support number 8-800-300-18-00 (or 118).

• For questions related to landline communications, you can call 8-800-300-18-06 or 118-01.
• Cellular users need to call the company at IVR 636 or 8-800-300-1802 to resolve problems.
• Customers using Internet services or paid interactive television can immediately dial 118-03 or 8-800300-1803.
• Those who have just decided to connect to Rostelecom services can leave a preliminary request by calling 11805 from a mobile phone or 8-800300-1805 from any other phone.
• You can leave a complaint or suggestions for the company by calling 8-800300-1817.
• You can get information about the balance of any service using a robot available at 8-800300-1806.
• The telephone self-service system is available by calling 8-800300-0100.
• You can contact the company’s sales department specialists by calling 8-800100-0800.

Nizhny Novgorod Region

Rostelecom clients from the Nizhny Novgorod region can use the remote service system by calling 8-800-181-18-30.

• The free helpline in this region operates automatically. To contact it, just dial 09 or 8-(831)-421-77-50.
• Subscribers using Internet services will find the number of the automatic system for informing about the status of their personal account 8-800-707-33-33 useful.
• For those who use mobile communications from the company, technical support is provided by calling 8-831-415-15-15 or 8-908-75-001-11.

Stavropol Territory and Volgograd Region

living in the Stavropol Territory and the Volgograd Region can contact the repair bureau by phone 8-125, information desk - 09 or the consulting services center 8-800-181-18-30.

Vladivostok and Primorsky Krai

for residents of Vladivostok and the entire Primorsky Territory by calling 8-800100-0800; you can also find out information about the balance of your landline number by calling 069 or 8-(4239)-00-6911

Here is a far from complete list of Rostelecom technical support service numbers.

Complete and up-to-date information for each region can be found on the official website at: rt.ru/service/contact_info/total_info/info_services.

Sales department

If a citizen is not yet a subscriber of the company, then there is a separate communication line for him. You can order connection of new services from the sales department. The call is made to contact 88002000009. Here the user receives:

• information on telephone communications, including local and long-distance telephone;
• connection to the Internet and interactive television;
• the ability to connect to additional options and promotions;
• the client can rent channels and data centers;
• The company offers cellular communications for business.

The contact phone is open on weekdays from 9 am to 6 pm. The user also has the opportunity to contact the sales department via email. To do this, the problem is described in the text, and the letter is sent to the specified address. In response, you will receive a message with a solution to the problem.

Rostelecom Perm - operator number

What numbers can you contact the operator's support service? Other ways to get advice on subscriber questions. How to send your support request using your personal account

The company offers its users a wide range of services that are available for use. But in the process of using them, the subscriber faces various difficulties.

You can always resolve issues regarding the use of services with the help of third-party help or on your own, but for this you need to have knowledge.

If the subscriber does not know how to solve his problem, he can always contact the operator’s support service for help. To do this, there are several ways to submit a request for assistance.

Operator number Perm

If you are a user who is located in the territorial district of the Perm region, then you need to use a special phone number.

The fact is that each region has its own support line and, accordingly, its own support phone number. Therefore, the subscriber must use the following numbers:

1. Main contact center number
2. Additional number
3. And one more

All numbers work in this region and you can get advice from them.

The customer support service works around the clock. All consultations are provided free of charge.

Rostelecom subscriber support online

Users have the option to submit an online request. This method is not as fast as calling the operator's number, but no less effective.

To use it, you must use a special request form. You will also need access to the Internet.

1. Go to https://perm.rt.ru/service
2. Enter full name
3. Subscriber number
4. Email
5. What service is the request for?
6. Client category
7. Subject and text of the appeal
8. Enter the confirmation code and send the request

It is worth describing your problem in sufficient detail so that the company’s specialists can accurately help resolve the problem.

The more information the user provides, the greater the likelihood of solving his problem.

Rostelecom office address in Perm

If it was not possible to solve the user’s problem over the phone and through the request form, then you should visit one of the company’s customer service offices.

You can find out whether there is such a center for working with subscribers in your region and where it is located on the company’s official website at https://perm.rt.ru/contacts.

For example, in Perm there are several branches at the following addresses:

1. St. Mira 90
2. St. Belinskogo 42
3. St. Krupskaya 28
4. St. Pisareva 33
5. St. Lenina 68

The operating hours of these centers are from 10.00 to 18.00. You can check the operating mode in advance by calling the operator’s number.

How can an operator help?

The possibilities for consulting and solving subscriber questions by phone number are not so huge. It is worth noting that not all subscribers can solve their problem in the contact center.

Legal entities cannot address many issues impersonally.

To do this, they need to be personally present at the company’s central office with a set of documents.

But individuals can safely make a number of settings:

1. Switch to new tariff
2. Connect additional services
3. Disable additional services
4. Check connected service packages
5. Find out your number and tariff plan
6. Get information on expenses and write-offs

This is not the entire list of those possibilities. Which are available to the company's users.

It is also worth remembering that in connection with improving the quality of service to its customers, the company provides the opportunity to evaluate the work of its employees.

Other ways to receive technical support from Rostelecom

Rostelecom offers users who cannot call the technical support service to contact the operators using a special form located on the website at: lk.rt.ru/?action=feedBack. After processing the request, the specialist will call you back or send an answer by email. Typically, the waiting time for a solution to the issue is only a few hours.

Technical support and information can also be obtained by contacting your local Rostelecom office . It should be noted that the sales department will usually not be able to answer technical questions; they must be addressed directly to the local branch of the company.

Rostelecom in the regions - telephone numbers

Contacts for legal entities

In conclusion, we will review with you Rostelecom contacts for business users. Here is a list of available rooms:

• 8-800-301-01-60 – OnLime number for medium and small businesses, connection issues are resolved here;
• 8-800-301-02-60 – another OnLime brand phone to support the above business users;
• For large businesses, Rostelecom contacts 8-800-200-99-09 (connection questions) and 8-800-200-3000 (support) work.

Write down these contacts in your phone book so you don’t have to look for them at the most important moment.

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ROSTELECOM

Valid Updated 05/05/2021

JSC

Telecommunications Wired communications

The company PUBLIC JOINT STOCK COMPANY "ROSTELECOM" was registered on 09.09.2002. Short name: ROSTELECOM. When registering the organization, it was assigned OGRN 1027700198767, INN 7707049388 and KPP 784001001. Legal address: CITY OF ST. PETERSBURG, DOSTOEVSKOGO STREET 15.

Oseevsky Mikhail Eduardovich is the general director of the organization.

In accordance with the Unified State Register of Legal Entities, the main activity of the company PUBLIC JOINT STOCK COMPANY "ROSTELECOM" according to OKVED: 61.10 Activities in the field of communications based on wire technologies. The total number of areas of activity is 33.

For 2021, the company's profit is -3,362,969,000 rubles, revenue for 2021 is 319,725,684,000 rubles. The amount of the authorized capital of PUBLIC JOINT STOCK COMPANY "ROSTELECOM" is 8,731,408 rubles. Revenue at the beginning of 2021 amounted to 305,939,185,000 rubles, at the end - 319,725,684,000 rubles. Cost of sales for 2021 is -302,016,888,000 rubles. Gross profit at the end of 2021 is RUB 17,708,796,000. The total amount of revenue from current operations for 2021 is 330,221,505,000 rubles.

As of May 29, 2021, the organization is operational.

The company PUBLIC JOINT STOCK COMPANY "ROSTELECOM" has trademarks, the total number is 122, among them CONNECTION WITH THE FUTURE, DISLY, DOMOLINK, ONLIME TELECOMFORT PROVIDER ON LIME TELECOMFORT PROVIDER, TECHNOLOGIES OF VICTORY, HOME FUN, KEY, SPUTNIK, SIBERIA TELE COM, UTEL UTEL , ON LIME ONLIME, DOMOLINK DOMOLINK TV DOMOLINK, ALL ALLO ALLYO, LIME ONLIME, NOT A SIMPLE ROOM, TELECOMFORT, BEKASOVO BEKASOVO RECREATION COMPLEX, EAR, ELECTRONIC GOVERNMENT, ROSTELECOM, ON LIME FIEICHOTO ONLIME TELECOM FORT PROVIDER, OFFICE KABINET OFFICE CABINET, OFFICE KABINET I NET, ALLO ALLE, ALLE ALLO ALLE MOBILE DISCOUNTER, ELECTRONIC GOVERNMENT, MORE OPPORTUNITIES, YOUR SMART HOME, PUTNIK SATELLITE, ROSTELECOM LYCEUM, CONTROL TECHNOLOGIES, IFOMAT FOMAT FOMAT IFOMAT, ON LIME ONLIME ONLIME, WINK, DOMOLINK DOMOLINK DOMOLINK, HELLO HELLO!, KNOWLEDGE TECHNOLOGIES, VANGUARD TV, SIBIR TELECOM, SCHOOL OF THE FUTURE, RUSGIS RUGIS GIS RUS GIS, MODERN FUN, TVE TV, TELECOMFORT PROVIDER, ZABAVA, BITBYTE, ALLE ALLE ALLO, TECHNOLOGIES OF OPPORTUNITIES, CREATED BE THE FIRST, E E, WAITING FOR YOU AT HOME YOUR TV , ZEBRA TELECOM ZEBRA TELECOM, TV EAST TWIST, KUBAN.RU KUBAN KUBAN, EVERYTHING NOW WILL BE EASIER, ZEBRA TELECOM ZEBRA TELECOM, ROSNET, GAMING ROSTELECOM, ROSTELECOM, ALLIANCE @ ALLIANCE PRO, ONLINE TELECOMFORT LIME ONLINE TELECOM FORT PROVIDER, ALLE, ENTERTAINMENT TECHNOLOGY, YOUR PHONE, IFOMAT, SATELLITE, YOUR INTERNET, MEDIA AGENCY NMA NATIONAL MEDIA AGENCY, TV, FOR PEOPLE, ONLIME TELECOMFORT ON LIME TELECOMFORT PROVIDER, RUSGIS, TALKOBAYA TALKOVAYA, ROSTELECOM SATELLITE - ROSTELECOM , YOURMOBILE, ZABAVA, OFFICE KABINET INET KABI INET CABINET, TECHNOLOGIES BENEFITS, ROSTELECOM COMMUNICATION TECHNOLOGY, ROSTELECOM ACCESS TECHNOLOGY, TELENET TELE NET, HELLO, TOGETHER WE WILL NOT BE BORED YOUR TV, I WANT I WANT, DATA TALKS, I WANT, UHO. The first trademark was registered on April 10, 1995 - valid until March 15, 2024. The latest trademark was registered on May 18, 2021 and is valid until July 3, 2030.

The legal address of ROSTELECOM, an extract from the Unified State Register of Legal Entities, analytical data and financial statements of the organization are available in the system.

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How to find support numbers for your region

For those who don’t like to wait long for their turn, we have prepared a life hack! Not all Rostelecom subscribers know that they have the opportunity to call the operator in their region. Let's figure out how to find out this number.

1. Go to the website rt.ru
2. In the upper right corner, click the city selection icon and enter your city
3. Scroll down the page and in the "Contacts" menu, click the "Services" button

You will see information about all the phone numbers you can call in your area.