General contacts Rostelecom
To begin with, we will provide general contacts that are available to all residents of Russia. You can call or contact them at any time of the day, regardless of what part of the country you are in. The current list of contacts is as follows:
- Rostelecom hotline throughout Russia: 8 (800) 1000 800;
- Feedback form on the official website of the provider at the following web address (bottom of the page): https://www.company.rt.ru/contacts/ . It is necessary to indicate: full name;
- Email address to receive a response;
- Telephone number for feedback;
- Subject of appeal;
- Your macro-region (center, south, north, Urals, and so on);
- The essence of the appeal;
- Confirmation of the conditions for processing personal data.
How to call the Rostelecom operator
In short, the provider’s clients should write down the following numbers in a notepad or smartphone, since technical. Everyone can benefit from support:
- 8-800-100-08-00 is the leading number of the call center. You can contact this number with any questions related to the provider. The number also provides advice to those who are only interested in Rostelecom’s offers;
- 611 | 000 are short numbers for the provider's contact center. Attention! You should call these numbers only if your telecom operator is Rostelecom. Technical specialists will also answer you and sort out the problem;
- 8 is the number for landline calls. Many people still use home telephony (Rostelecom also offers this service). To avoid wasting money on calls to mobile numbers, you should use this method of contacting your provider.
- 73 is a call center mobile number that you should use if you are roaming. For example, if you have a mobile connection from Rostelecom, and you are traveling in another country, you should contact the provider using this number.
Unfortunately, after dialing a number, you sometimes have to wait for communication with an operator. This usually happens during the busiest hours, when the call center receives the maximum number of customer calls. And, for example, at night the easiest way is to reach the contact center.
How to call Rostelecom regarding cellular communications
The call center employs specialists responsible for the quality of various services. If you call the main hotline, the operator will switch you to a specialist who understands your issue. Let's say you have problems with the Internet. In this case, you can immediately call the technical support number responsible for the Internet technology of the provider.
8-800-300-18-02 | 118-02 - these numbers should be known to the company’s clients who use cellular services. You will immediately be connected to specialists answering questions related to mobile communications.
How to call Rostelecom regarding Internet issues
8-800-300-18-03 or 118-03 - you should call these numbers if you have questions related to the Internet from Rostelecom.
Connecting Rostelecom services by phone
8-800-300-18-05 or 118-05 - numbers for potential clients of the company who are interested in connecting services. Existing customers can also call this number if they want to activate new options;
8-800-100-08-00 - call if you are interested in purchasing equipment from Rostelecom. This number is answered by specialists working in the sales of the company's products.
Rostelecom phones for Moscow residents
If you live in Moscow or are abroad, the fastest way to contact company representatives is by the following numbers:
- Service Sales Department (on the operation of services, their connection, etc.): 8 (800) 707 8000;
- Customer Support Department (for any service failures): 8 (800) 707 12 12;
- Rostelecom Moscow office number: +7 (499) 998-16-16;
- Number for sending a fax to the Moscow office of Rostelecom: +7 (499) 998-16-15;
- Public Relations Department: +7 (499) 995-41-79;
- Department for assistance to Moscow clients of Rostelecom, divided into groups of subscribers: For ordinary citizens: 8 (800) 450 0 150;
- For business representatives: 8 (800) 200-3-000;
- V.K. Kuznetsova (Director of the Public Relations Department of the Moscow office of Rostelecom): +7;
- +7;
Numbers you can call Rostelecom
Which number to call depends on the type of question you would like to ask. List of numbers of special customer service departments:
- General Rostelecom number for solving standard and most frequently asked questions and forwarding to the necessary departments ¾88001000800 or 88001811830;
- The number of professionals in system equipment settings who resolve issues related to problems in technical work, connecting and operating the Internet, television and telephone; there is a permanent opportunity to consult users ¾8800771811;
- Number of the sales department, which provides the necessary data on the operation of the operator and accepts all received applications for connecting services ¾ 88001000800;
- Helpline number, which provides information on all current tariffs and resolves incoming questions related to signing an agreement for connecting services or possible ways to solve problems ¾ 8800771800;
- Number of the department for notifying individuals and consumers, which provides data on current Rostelecom tariffs ¾ 88007073333;
- Department number for resolving issues related to the mobile network ¾8800301802;
- CDMA network customer support department number 88004500156 or 88004500159;
- Department number for resolving issues related to the Internet network¾ 88003001803;
- Department that receives and processes complaints and claims from subscribers ¾ 88003001817.
Employees of Rostelecom customer service departments are ready to answer your questions and solve any problems that arise, working efficiently and efficiently, regardless of the time of day.
Rostelecom on online platforms
PJSC Rostelecom is a progressive company that actively promotes its products on all popular social networks. By subscribing to them, you can be the first to learn about new tariffs, services, special offers and promotions from Rostelecom marketers. You can also contact the provider’s employees here to receive qualified assistance.
- Facebook – https://www.facebook.com/Rostelecom.Official/ ;
- Twitter – https://twitter.com/Rostelecom_News;
- Twitter for Moscow – https://twitter.com/rt_center ;
- Flickr – https://www.flickr.com/photos/rostelecom_photostream/ ;
- YouTube – https://www.youtube.com/user/rostelec ;
- Odnoklassniki - https://ok.ru/rostelecom.official ;
- VKontakte – https://vk.com/rostelecom ;
- Instagram – https://www.instagram.com/rostelecom.official/ .
Numbers for reference to legal entities
Since Rostelecom provides services throughout the Russian Federation, it has branches in all major cities. The situation with technical support is similar - each region has its own number where you can get information or solve your subscriber problems.
Rostelecom hotline number
At the same time, there are separate numbers for legal entities - offices and individuals - ordinary users.
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Now they are looking for technical support: Rostelecom technical support phone number: in what cases to call the operator, phone numbers for regions, online support
Don't know the hotline number for your city or region? Then call the all-Russian
, it works for all cities, if anything happens, they will simply tell you a number to call those. support for your region.
For St. Petersburg there is a separate Rostelecom free helpline number -
for landline phones.
In the Moscow region. From a mobile phone you can dial 150, or get technical support by dialing the short number 118. For CDMA users - 156.
Using these numbers you can get general information, change the tariff, etc.:
- Find out the reason for crediting and debiting funds.
- Get information on errors that occur during connection.
- Find out why the Internet speed has decreased, the television does not show, there is no telephone connection, or this or that site does not load.
- Solve some problems with setting up various equipment.
- Order additional services.
For legal entities who are interested in connecting to any Rostelecom service, the hotline is available at
from any region and city of the country.
Calls can be made free of charge to obtain information about services, connection and to resolve technical issues.
A mobile number of a Russian provider is also available for legal entities -
For all technical questions, you can contact the technical support center for corporate and business clients -
To connect services you can also call
Email addresses for Rostelecom clients in Moscow
If contacting operators via telephone is not suitable for you, you can contact the employees directly via email. The following addresses are valid in Moscow:
- General address: [email protected] ;
- Customer support: [email protected] ;
- General mail throughout Russia: [email protected] ;
- General mail for media throughout Russia: [email protected] ;
- Feedback form for automatically sending a letter to the appropriate company email: https://moscow.rt.ru/showFeedback=Y .
Where to contact support
Rostelecom is a large Internet provider, provider of telephone (mobile landline) communications and digital services not only in Russia, but also in Europe. If you need information about connecting new services, have complaints about the quality of existing services, or have problems setting up equipment, you need to contact the hotline. To resolve such issues, a free multi-line telephone has been allocated:
88001000800 – obtaining information on services, sales department;
By calling this number for advice, the call center operator will, if necessary, connect you with a specialist in the relevant field. Each territorial office has its own hotline. Calls to local hotline numbers are often routed with higher priority and allow you to quickly resolve the problem or get help from the right specialist.
For the convenience of the client and to speed up the processing of requests, Rostelecom provides separate contact telephone numbers for both individuals and legal entities.
Telephone numbers for legal entities
- 8800 200 00 33 – special Rostelecom technical support number;
- 8 – regional information and reference service for corporate clients;
- +7 499 9998283 – capital information and reference service for legal entities.
When making calls to any 8 800 numbers from abroad, take into account roaming and correct dialing. A telephone is provided for clients in roaming. The +7 prefix is required - since this is an international format. Subscribers of the Rostelecom mobile network will not be charged for calls to this number. For other operators, the cost will be in accordance with current tariffs.
All listed customer support numbers are available to call around the clock, and do not depend on weekends and holidays.
What issues can be resolved with the help of Rostelecom technical support?
Rostelecom technical support service is an important element of the service, which directly relates to the quality of the services provided.
With the help of the company's support service, subscribers can:
- connect or disconnect the service;
- become a new subscriber;
- draw the operator’s attention to shortcomings and quality of service;
- configure the equipment.
mobile connection
Subscribers using mobile communications from this telecommunications company can contact it without even registering a personal account on the website.
To do this, the subscriber can dial the number:
- 0111
In addition, he can use a special USSD command.
All he needs is:
- Pick up your phone.
- Dial the combination on it: *111#.
The subscriber can also contact the operator through an automatic service. It is available by number.
Internet
You can also contact this telecommunications company via the Internet. This is done through their official website.
To do this, the subscriber:
- Follow the link: https://moscow.rt.ru/.
- Clicks on the “Help” button.
- Selects the category he needs.
This section is divided into the following subcategories:
- Internet.
- Mobile connection.
- A television.
- Telephone.
- CCTV.
All relevant information, all user questions and answers to them are located in this section.
In addition, you can contact the provider through the “Feedback” form located on the website.
To do this, the subscriber:
- Follow the link: https://moscow.rt.ru/.
- Scrolls to the end of the page and goes to the “Feedback” tab.
- Fills out the form.
Next you need to write:
- FULL NAME.
- Mail.
- Phone number.
- Preferred method of communication. The provider can send a response to the client by email or SMS message to his phone.
In the middle part of the form the subscriber must indicate:
- subject of the appeal;
- name of the service;
- the text of your appeal.
Next, the user attaches audio and video files to the completed questionnaire, agrees to data processing, and clicks on the “ Submit ” button.
In addition, you can contact the provider through your personal page using a single Rostelecom ID.
Instructions:
- Open the official website or follow the link: https://b2c.passport.rt.ru/auth/realms/b2c/protocol/openid-connect/auth?response_type=code&scope=openid&client_id=lk_b2c&redirect_uri=https%3A%2F%2Flk. rt.ru%2Fsso-auth%2F%3Fredirect%3Dhttps%253A%252F%252Flk.rt.ru%252F&state=%7B%22uuid%22%3A%22A30EF512-D676-4A6B-BA9D-077D671168E8%22%7D.
- Select the method by which authorization will occur in your Rostelecom personal account .
If the user logs into the Rostelecom account via:
- Phone, then enter the phone number and password into the form, click on the “ Login ” button.
- Mail, then enter your email address, password into the form and click on the “ Login ” button.
- Login - enter your login and password into the form, click on the “ Login ” button.
By logging into your personal account, the user can ask the operator his question and receive an answer with a notification as soon as possible.
It often happens that a user logs into his account and then cannot log in to his account simply because he does not remember the password. There is no need to be upset, because... you can simply recover your password.
Instructions for restoring access:
- Open the authorization page in your personal account or follow this link: https://b2c.passport.rt.ru/auth/realms/b2c/protocol/openid-connect/auth?response_type=code&scope=openid&client_id=lk_b2c&redirect_uri=https%3A%2F %2Flk.rt.ru%2Fsso-auth%2F%3Fredirect%3Dhttps%253A%252F%252Flk.rt.ru%252F&state=%7B%22uuid%22%3A%22A30EF512-D676-4A6B-BA9D-077D671168E8%22% 7D.
- Click on the “I don’t remember my password” button.
- Choose the easiest way to recover your password.
You can do this by:
- telephone;
- mail;
- login.
How this happens : the subscriber only indicates a phone number, email or login in the form. Confirms everything by entering the text from the picture and clicks on the “Next” button.
Please note : if the client cannot read the text from the image, then he can update the contents of the form. The text will also be updated and become more readable.
Rostelecom phone for legal entities
The operator has provided separate contacts for various organizations and small businesses. In addition to those that cannot be separated into a separate line of communication (social networks and instant messengers), there are 2 ways to receive personalized help:
- personal office visit and service by a personal manager;
- special telephone line.
It is most convenient and simple to use the latter approach in 2021. It makes getting support quick and accessible.
To contact specialists, you need to dial 88002003000. The subject of the call does not matter.
