Bonus program from Rostelecom: how to spend and what to exchange points for

Rostelecom bonus program: what is it?

The Rostelecom bonus program is available to customers who are connected to the company’s services. We are talking about the following packages:

Mobile connection;
Interactive TV;
Home phone;
Home Internet.

To participate in the program, you need to take two steps - register and join the offer.

Rostelecom hotline phone support contacts

The hotline is a convenient way to communicate with company specialists. Rostelecom has two free 24/7 customer communication lines, which differ in the scope of assistance:

Technical support for digital TV, Internet and service tariffs – 88001000800
Questions about mobile communications Rostelecom - 88001811888.

Main issues in the jurisdiction of hotline operators:

Obtaining information about services that can be connected;
Complaints about the quality of services;
Solving problems with connected services.

When connecting, the user is presented with a voice menu:

Key 1 – informs about the account status and makes it possible to top up the balance;
Key 2 – allows you to connect new services;
Key 3 – will specify the date of the specialist’s visit to connect the ordered service.
To switch to a conversation with a live consultant, you need to press “0” in tone mode.

You can reduce the time it takes to call a hotline if you know the hours of minimum workload for call center operators and dial the correct number that corresponds to the question that has arisen.

Each client of the company who is a user of a landline telephone, Internet, television or mobile communications can participate in the Rostelecom Bonuses program. How to get involved? How to accumulate points and what to spend them on? Let's look at the answers to these and other questions that interest users in this article.

What do Rostelecom bonuses give to subscribers?

After connecting, clients are awarded bonuses, which are displayed in their Rostelecom personal account. The points you receive can be accumulated and later exchanged for goods and services. The list of offers is periodically reviewed and is available on the website rt.ru/bonus. It looks like this:

Regular users can count on increased status, which depends on the number of bonus units. The more of them a Rostelecom client has at his disposal, the higher the discount. There are four statuses:

Basic - assigned after registration and valid for one year.
Standard - issued when you have 4000 bonuses. Recipients of this status are entitled to a 5% discount. The package is valid for two years.
Privilege. Awarded upon accumulation of 10,000 points and entitles you to a 10% discount. The validity period is two years.
VIP is the highest status that clients with 20,000 “coins” deserve. They are entitled to a 15 percent discount on goods from the catalog. The status is active for two years.

Potential clients are also interested in the costs of the Bonus program from Rostelecom - whether it is paid or not. If a person uses the services mentioned above, participation in the loyalty system is free.

By the way, many of the operator’s subscribers receive invitations to participate in the company’s customer incentive program. For the most part, such messages turn out to be profanation and a banal scam.

The principle of accumulating bonus points

Before mastering the bonus program from Rostelecom, you need to know why they are awarded and how to accumulate them. Bonuses are the numerical equivalent of a reward for using an ordered service from a provider. Only after registering in the “Personal Account” user interface, the system instantly gives 500 points for starting motivation. They are already enough to receive useful gifts from Rostelecom. For a subscriber’s birthday , the company gives 1000 bonus points at once - a useful present for any user.

Those who are members of the “Personal Account” system on the official website of Rostelecom are familiar with such functionality as various surveys, participation in interesting discussions, discussions . For an active position in these processes, the service awards more than 100 points. Therefore, your personal account is the initial stage of replenishing your virtual wallet with bonus assets.

Frequent visits to your account and constant actions in it allow you to accumulate and exchange Rostelecom bonus points for useful resources. Filling out additional fields in the account provides for the accrual of new 100 units. The subscriber receives another 300 points for delivering a receipt for the service used by e-mail.

“Autopayments” section is integrated into your personal account . It helps to create a template for a frequently repeated operation, with automatic debiting of money from the account to pay for the service. The first month of using the service will earn the account owner 100 points, the next month - 150 points, and the last month - 200 points. On the 4th month, accruals are suspended, but the accumulated units will be enough to order the desired service.

Have you decided to invite a friend to connect to Rostelecom? This can be done, again, through the Personal Account, after which the subscriber will see another 500 points on the bonus asset. The more friends you invite, the more units you accumulate.

Replenishing the balance also provides for accruals - 1 bonus unit is issued to the user for every 5 rubles, that is, the deposited 1000 rubles is immediately converted into 200 bonus points. Using the provider’s services promises transfers in the form of 1 bonus for every 5 rubles that the client spent on television, the Internet or telephone communication (from the Rostelecom operator).

Bonus points can become gifts from a loyalty program . You can exchange Rostelecom bonus points after participating in the following programs:

After the subscriber receives the “Basic” status (one year after connection);
Obtaining the “Standard” status (issued after accumulating 4000 points);
Obtaining the “Privilege” status (after accumulating 10,000 bonus units);
Obtaining “VIP” status (after accumulating 20,000 points).

All statuses except “Basic” are activated for a period of 2 years.

How to join the bonus program?

To accumulate and use Rostelecom points, you must be a registered user. Take these steps:

Log in to your personal account on the official website.
Go to the Bonus section, and then to the program section.
Join the program and agree to participate.

Immediately after this, you connect to the system and can accumulate gift points. For convenience, it is better to install a mobile version to view data via your phone. In the future, Rostelecom bonuses can be exchanged through your personal account on your smartphone or PC.

The program is available in the app store and does not require payment. After installation, you will be able to immediately log into your personal account using your username and password.

Participant statuses

Depending on the participant’s involvement in the program and the amount of his spending, the participant may be assigned one of the statuses, which provides special privileges:

“Basic” is given to all participants;
“Standard” starts working after you accumulate 4 thousand points;
The “privilege” is valid after 10 thousand bonuses on the balance;
“VIP” is given to those who have accumulated more than 20 thousand points.

The validity period of special statuses is 24 months. During this time, users receive a discount on products that they can actually purchase from their bonus catalog. It can be different: for clients with “Standard” status it is 5%, and “VIP” users can reduce the price of rewards by 15%. Once the discount expires, the status will change.

How to get Rostelecom bonuses?

Participants have about 10 ways to accumulate and later spend reward points. They are awarded for the following actions:

Shopping in online stores of partner companies.
Registration in your personal account (x500).
Gifts for every 5 rubles. for a payment exceeding 1000 rubles (x1).
Entering personal data in all fields of the account (x100).

Linking the VKontakte social network to your personal account, subscribing to the Rostelecom group, participating in surveys, etc. (+500).
Points for every 5 rubles. when using home Internet, interactive TV or mobile communications.

Rostelecom “coins” can be obtained for participating in surveys, choosing to have an invoice delivered by e-mail, length of service, and for a birthday.

Description of the Bonus program

The process of receiving rewards and registering for the promotion is extremely simple. In general terms, it will require users to do the following:

the first step is to become a subscriber of the company;
then register on the official portal and create a personal account;
the third step will be joining the bonus program;
after which all you have to do is collect points by performing various actions;
and spend the accumulated money on gifts and discounts offered by the provider.

It is important to note that the participant’s activity affects the number and value of gifts. This is due to the presence of several levels awarded for actions performed by users.

Conditions of enrollment

When using the program, you need to consider a number of other points:

Bonuses are not credited immediately, but within a period of 1 to 30 days. The enrollment period depends on the type of action performed.
The points received are valid from the first day of the next month.
After self-blocking or changing the tariff, accumulated gifts are canceled.
If you refuse the gift, you cannot return the “coins”. For example, if a person ordered an antivirus but did not take advantage of the offer, bonuses are not returned.
Payment in gift units occurs only once.

After two years, points that are not used by the client are expired.

Features, validity periods of points and gifts from Rostelecom

Points validity period

The validity period of accumulated bonuses depends on the status of the program participant. For basic status it is 12 months. For members with “Standard” status and above, points are stored for 24 months. During this time, you can use your points as you wish.

Unused points are written off at the end of this period.

Gift expiration dates

Packages of minutes for telephone communications and a discount on Internet services are valid for one calendar month from the moment of connection.

The most interesting thing is the antivirus. Here the company has established restrictions that are worth paying special attention to.

One antivirus can be installed for points only once.
The antivirus is valid for sixty days from the date of purchase, after which the subscription will be automatically renewed at current rates.

In addition, there are various restrictions on the use of points when limiting communication services due to debt for services.

The Rostelecom bonus program will really help you save on the company’s services if you actively use them. It is worth considering that this program is a marketing ploy, the cost of which is initially included in the price of services. Therefore, you should not count on big savings.

Updated: 03/9/2021

How to spend bonuses?

The accumulated points can be used for purchases in partner stores or payment for services (in full or at a discount). For example, let's look at how to spend bonuses to pay for Rostelecom Internet. Take these steps:

accumulate the required number of points;
go to the exchange section;
select a service;
confirm the action.

Alternative methods of application are by submitting a written application or submitting a request to the company's hotline number. If difficulties arise, you can contact the support service and resolve the issue with the operator.

Registration in your personal account on the website lk.rt.ru

To register on the site, the service provider offers a choice:

By mobile phone number;
Via email.

There is no fundamental difference in the registration process.

On the main page of the site, click on the “Create” button.
If you register via phone, enter the number, enter the password you created and specify your region of residence. Click Continue.
Enter the received code from SMS to confirm. At this stage, you will be given the opportunity to link the user’s personal account; you can ignore this step.

What can you spend your bonuses on?

Many users have accumulated points, but they do not know how to use Rostelecom bonuses wisely. The company offers a large selection of where you can spend the collected “coins”:

Purchase at a discount or receive goods for free at partner stores. For example, a subscription to “Cool Magazine” will cost 1200 points.

Payment for interactive TV - package of channels Cinema, Ideal HD, VIP, Adult, etc.

Telephony services. When considering options for what you can spend Rostelecom bonuses on, it is worth highlighting payment for communications. A person has the right to pay for a package for calls to local phones, within the coverage area or intercity. It also offers various subscriptions for film buffs, connoisseurs, etc.

Mobile connection. Numerous provider subscriptions are available for Rostelecom bonuses.

Internet. If you wish, you can buy a 25 percent discount on connecting to the Network using points. Alternatively, obtain Dr. antivirus software. Web, NOD32 or Kaspersky programs for Rostelecom bonuses.

The list of offers is wide enough to spend your “coins” wisely and get additional benefits from cooperation with the company.

What will the user be rewarded for?

Let's list the user's actions for which he will be awarded a reward.

After completing a simple registration and sending personal data, the user is instantly awarded five hundred points.
On your main holiday you will be awarded a thousand points.
Three hundred points will be awarded to the subscriber if you choose to receive an invoice for services via email.
The company regularly conducts various surveys and for completing such surveys the subscriber will receive a reward - a thousand points, but the exact number will depend on the type of survey and its complexity.
There are special fields in your account. Fill out each field and receive a reward of 100 points.
If you pay for communication services in the amount of a thousand rubles, then for every five rubles you will be awarded one point.

Common mistakes and solutions when working with the bonus program

When using the service, a person may encounter a number of problems during the exchange of accumulated points. A common situation is the appearance of error code 2011 in Rostelecom Bonus.

This may indicate the following difficulties:

the existing savings are not enough to make a purchase or discount;
the client owes money to pay for services;
The option has already been provided before (using bonuses twice is prohibited).

If these problems are not relevant and the error continues to appear, you need to contact support. Experts will tell you how to pay with Rostelecom bonuses for the Internet in your personal account (or for another service), tell you about the causes of the problem and ways to solve it.

Reviews about the program

To evaluate the bonus program, you can look at the reviews of Rostelecom customers. People note real benefits, efficiency of the offer, saving money when ordering various services and ease of connection. The negative aspects include a small discount percentage, a lot of difficulties and uninteresting gifts. A number of complaints concern the support service, which does not always respond to messages on time.

Is it worth joining the program?

Knowing the features of the application, you can decide whether to connect to the program or not. The lack of payment speaks in her favor. No additional money is required from the client, so there is no point in refusing new opportunities. In the future, you can go to the Volga RT RU bonus website or another region, enter your personal account and exchange points. The list of partners is constantly expanding, which makes the program attractive and more profitable for customers.

Login to your Rostelecom personal account for individuals

Only a registered user can log into your personal account. You can register on the website or in the My Rostelecom application. All you need to do is go to the Rostelecom Unified Personal Account website or the mobile application installed on your phone.

You can enter the client’s personal account via phone, email or client number (login), which is assigned to the user when registering on the Rostelecom website. After filling out the personal data, the client receives an SMS with a personal login, which must be entered when entering his personal account.

You can manage connected services after they are linked in your personal account - either by service login or by personal account.

How to log into Rostelecom using your personal account number

After the unification of all its regional servers, which was implemented in 2021, PJSC Rostelecom closed the possibility of logging into the personal account using a personal account number. To authorize in a new personal account, registration will be required, and it is now impossible to simply log in using a personal account.

But you shouldn’t despair, because the company has provided for this possibility. You need to link your personal account in LK RT RU. This is done like this:

During registration, after the phone or email is confirmed, the service will offer to link a personal account. All you have to do is click on the link and enter your personal account number.
Using the menu in an already created personal account at any time. You should find the button to link your personal account and enter the necessary data.

It is worth noting that LAN can only be linked to one user. There may be a situation when you need to go through the procedure of unlinking your personal account from the account that was created on the old version of the site and linking it to the new one. In addition, it is possible to link services that are connected to friends.

Login to ELC lk.rt.ru by phone number

In order to log into your personal account via telephone, it is necessary that the current number be entered on the personal information page of the electronic account. The number confirmed after registration will serve as the login for logging into your account. If necessary, you can confirm your phone number in your personal account in the “Personal Information” section. If you want to register in LC by phone, you must:

Enter the phone number in the field;
Combine a password (it is advisable to save it in your records);
Select the region of your residence and click “Continue”.

No matter how you log into your account, the password will be the same. When you change it in the “Personal Information” service, it will change immediately for all authorization options.

Login using login and password

With the introduction of Rostelecom's new Internet platform, users have questions about working in the system. For example, how to log in with a username and password. First you need to go to the official portal of the company, located at: https lk rt ru. Login using the data received during registration occurs at this Internet address. Even during registration, the user is assigned his own login, which is sent to him in one of the following ways:

SMS message to phone;
Letter to email address.

Rostelecom’s unique login is the English abbreviation LC and a combination of numbers and looks like this: lk_1234567. The numbers indicated after the underscore are unique for each client, and are an identifier of his personality when logging into his personal account.

You can clarify your login in your personal account by going to the “Personal Information” section. When changing the password, the login remains unchanged.

Login via social networks

This service will be convenient for those who prefer to use social networks. Almost all online communities are available for identification. Login is possible after they have joined their personal account and confirmed. The procedure is like this:

In your personal account, in the personal information tab, find the inscription “Linking to social networks.”
Click “Link Now” and select the desired social network.
In the window, write down the data that is used for authorization on the network.
The service will ask for permission. It needs to be confirmed

Your social network is connected to your Rostelecom personal account. Log in and select the icon with the network you have linked and confirm the request.