How to block a Tele2 SIM card temporarily or permanently

There's no point in paying for something you don't use. This is also true for mobile services and options with a subscription fee. Turning them off in a timely manner will save money. Moreover, you can refuse not only one or several services, but also all of them at the same time, if you block the Tele2 SIM card. And when you need it again, at your request, the operator will activate it again, preserving the number, tariff plan, connected services and funds on the balance.

Why block a SIM card?

Blocking a SIM card is beneficial on tariffs with a subscription fee, when you temporarily do not use the services of an operator. For example, you are going on vacation or a business trip, and the roaming conditions do not suit you. In addition, deactivating the number is necessary if the phone is lost or stolen.

Mobile phones get lost quite often - they are forgotten at work, in cafes, transport and other public places, they can unnoticed fall out of a bag or pocket. And, despite the fact that there is always a chance to return what was lost, it is better to protect yourself from the actions of strangers.

Anyone who discovers a working phone without the owner can illegally use it for their own benefit. For example, withdraw money from a subscriber account or a bank card linked to the phone. To exclude such cases, you need to disconnect the SIM card from the network, that is, block it.

You can continue to use Tele2 services after receiving a new SIM card for free at the service office.

What is the cost of restoration?

To get a new card with a restored phone number, you do not need to pay anything. This service from the operator is free. You can find out what needs to be done to make the card active by reading the thematic review.

Tele2 SIM card restoration is carried out at the company’s office. To do this, the subscriber needs to find the nearest branch located in the city. A complete list of addresses can be found on the company’s official website. The subscriber can also find out the addresses by calling the help desk. When the client comes to the office, he will be asked for a passport; without an ID card, re-issuance is impossible. The card is issued only to the owner personally.

If the phone number is registered to another person, the company will refuse to issue a duplicate. A personal visit to the office by the owner along with a passport will be required. You can also issue a power of attorney for the SIM card user so that he can carry out the restoration. To use the card without restrictions and problems, it is better to issue it in your name.

When visiting the sales department, you need to contact a consultant and explain the problem. The manager will ask for a passport to confirm the identity of the owner. You must also provide your SIM card number. After completing these steps, the client will be issued a new SIM. You can get a card of the format that the user needs for the gadget.

• note
• When checking your balance, you will notice that the amount will be saved.

Blocking conditions in Tele2

SIM card blocking is a fairly standard service that allows the subscriber to optionally suspend number service and the charging of the subscription fee for a short time.

During the period of temporary blocking, no actions are available on the number, even if you have the SIM card in your hands - you will not be able to use the Internet, make and receive calls, send and receive SMS.

During the first 120 days the blocking will be free . Then the cost of this service will be 3 rubles per day. This amount will be debited from the subscriber's account until the money runs out. After another 180 days of inactivity on the part of the subscriber, the contract for the provision of communication services is considered terminated, and restoration of the number becomes impossible.

If the number is connected, then during blocking the daily fee continues to be charged for it. Therefore, we recommend disabling this service in advance.

The period of temporary blocking of a Tele2 number can be extended by 120 days an unlimited number of times. To do this, you need to top up your subscriber account with any amount, even 1 ruble will be enough.

Unfortunately, the exact end date of the blocking cannot be determined. To restore the SIM card, you need to contact your operator.

What documents will be required

If the owner himself asks for help, he will need an agreement drawn up with the company, as well as an identity card. When a trusted person visits the office, he must have a power of attorney with him, which is certified by a notary. When a legal entity contacts the sales department, it is necessary to provide not only a passport, but also additional documents. To find out the exact list of these papers, you should call 611.

Usually, the procedure requires only a passport of the Russian citizen who registered the number. Issue and re-issue are available only to subscribers over 14 years of age. In addition to the passport, it is possible to present a military or sea ID, temporary certificate, or sailor’s passport. You may also need to write a statement.

How to block a Tele2 SIM card?

Tele2 offers its subscribers several different ways to block a SIM card. The most appropriate method for you will depend on the reasons why you need it:

• If you have lost your phone and urgently need to block the number, the easiest way is to call support or contact the Tele2 office.
• If you just want to temporarily disable the SIM card so that the subscription fee is not charged, it will be more convenient to use your personal account or mobile application.

In your personal account

The simplest and most convenient way to manage your number is the personal account of a Tele2 subscriber. But you can use it to block your SIM card only if you have access to your phone or have set a permanent password for your personal account, otherwise you simply will not be able to log into it.

To manage your number, log into your Tele2 personal account https://tele2.ru/lk and go to the “Settings” . At the bottom of the page, under the words “Security”, click on the block link “SIM card blocking” .

The “Block SIM card for number...” window will appear with the “Block” . When you press it, communication services will be disabled and the subscription fee will be charged.

You can also unblock your SIM card yourself in your personal account, but only if you first set a permanent password for authorization on the site. Because when a number is blocked, an SMS with a code to enter your account cannot be sent.

In the mobile application

If you need to block a number for a short time, then the most convenient way to do this is through the “My Tele2” application - an analogue of a personal account for smartphones and tablets. To enter it, you also need to go through authorization using the code from SMS or the permanent password you set.

To voluntarily block a Tele2 SIM card, on the main screen of the application, go to your profile by clicking on the number card.

Select "SIM Card Lock". A confirmation window will appear on the screen - when you click on the “Block” , the number will be instantly disconnected from the network.

You can also unlock a SIM card through the application, but, as in the case of your personal account, it is advisable to have a permanent password, since if you do not use the application for a long time, authorization in it may be reset, and you will no longer be able to receive a temporary code to enter.

Via support

Even if the phone, and along with it the SIM card, are lost or you find yourself out of the network coverage area, you can block the Tele2 SIM card using the operator’s 24-hour support service. Its employees will answer all questions on your number and help in solving any problems over the phone.

You can call the reference and information service by short number 611 from a Tele2 SIM card, or by number 8 (495) 97-97-611 from any phone.

You can also contact the Tele2 help desk in online chats:

• on the operator’s official website in the “Help” section without authorization;
• in the Viber messenger in the public account “Tele2 Russia”;
• on WhatsApp at: +79779009000;
• on social networks: VKontakte, Odnoklassniki, Instagram, Twitter, Facebook.

When contacting support, explain to the consultant that you want to block the Tele2 number . Be prepared for the fact that to confirm the operation you will be asked to provide the subscriber number, last name, first name and patronymic, the person for whom it is registered, and also answer 1 question out of 3:

• identity document details;
• code word, if it is specified in the contract;
• PUK code of the SIM card.

The support service will restore your number only by calling the hotline; this cannot be done through online chats.

In the Tele2 communication salon

Tele2 service offices operate according to schedule, including on weekends and evenings. But sometimes there are queues and you have to waste time waiting. But you don’t need to understand how your personal account or mobile application functions.

In a personal conversation with a consultant, you will receive up-to-date information about connected services and charges; if you wish, you can voluntarily block your Tele2 number or restore it.

When contacting a communication salon, you will need to present an identification document, for example, a passport. If the subscriber number is not registered in your name, then you will not be able to block it in the communication salon.

Before blocking a SIM card, you will need to fill out and sign an application, on the basis of which your number will be disconnected from the network.

Number transfer

Number portability or MNP is a service that allows you to change operators without losing your own number.
To use the MNP service, you will need to visit the communication office of the new operator, enter into an agreement with it and receive a new SIM card. In this case, it is necessary to inform company representatives of your intention to keep the old number. The entire procedure lasts about 8 days.

When switching from another operator to Tele2, everything is much simpler. New users of the tele2.ru Internet service are given the opportunity to independently change their mobile company. To do this, you will need to go to the “Go to Tele2” section, fill in the empty lines with your passport data and current number, and then click on the “Submit Order” button.

Complete number blocking and refusal of Tele2 services

If you no longer plan to use the operator’s services from a specific subscriber number, you should terminate the contract and either pay the debt or return the money deposited into your account in advance.

To terminate the contract with Tele2, you need to visit the service office and submit the appropriate application. The remaining funds from your balance will be transferred to your chosen bank card.

If you decide to refuse Tele2 services, it is not at all necessary to block the SIM card and part with your usual phone number. You can contact the communication center of the operator you want to switch to and write an application to port your number.

The operator can unilaterally terminate the contract - the SIM card is automatically blocked if there is no action on the part of the subscriber for 180 days with a zero or negative balance. Therefore, if you block a SIM card from Tele2 or simply take it out of the phone, then after several months of non-use it will be impossible to restore it.

Automatic blocking after 180 days of non-use

Without exception, all mobile operators in Russia provide automatic blocking of SIM cards in the event of prolonged non-use. Tele2 has a SIM card deactivation period of up to 180 days when the balance is zero. After this period, the operator will block the number and automatically terminate the contract with the client. If there were funds on the mobile account, then the card will be active for 120 days of inactivity, subject to a daily debit of 3 rubles. When the balance is reset to zero, 180 days of inactivity will take effect. Then complete termination of the contract.

Account replenishment and auto payment

allows you to top up your mobile account automatically when the balance has reached the minimum threshold.

To activate the option, in your Personal Account you should go to the special section “New automatic payment” and enter all the required parameters:

• payment type by parameter threshold;
• replenishment amount;
• maximum number of top-ups per month (limit).

Then you should fill in your bank card details. You can disable the service at any time if you wish. You can also replenish your account in your Personal Account with an amount from 50 to 15,000 rubles. To do this, you need to fill out a special form, entering the phone number, top-up amount, and bank card details in the fields. The money will be credited to your account within a few minutes.

Tariffing on Tele2

The mobile company Tele2 began its activities much later than its competitors. But, despite this, the popularity of the operator and the number of subscribers connected to its services are constantly growing. And this is due to several important factors for a large number of people :

• Inexpensive subscription fee for favorable tariff conditions. So, for just 150 rubles you can get a tariff with an Internet package of 4 gigabytes, 350 minutes to numbers and 300 SMS.
• Comfortable user menu. The Internet service is designed in a minimalist style, which makes it easy to navigate the main menu. It is also worth noting that when purchasing a new SIM card from the user, numbers are already automatically recorded in the contacts, with the help of which you can send requests to check the balance or to connect to any services.
• Quality service with honest relationships. The operator assures that it does not connect subscribers to additional services and subscriptions for which money is charged. But still this point has been refuted more than once.

If the subscriber is not satisfied with these conditions or he wants to switch to another operator for some reason, then he needs to permanently or temporarily disable the Tele2 SIM card. This is mainly done in order not to go into the red , because the service fee will be charged monthly, despite low activity.

In addition, a subscriber who rarely uses his number needs to monitor it from time to time. After 3 months of non-use, the number will be blocked permanently.

The operator promptly notifies its customers that blocking will soon occur if there is no activity from the subscriber over the next few days. If a phone number is blocked automatically by the system, there is no way to get it back. You will have to apply for a new SIM card.

What is the Tele2 menu and what is it used for?

The Tele2 menu can pop up at any time. When a subscriber is talking on the phone, sending a message, playing or surfing the Internet. This is an application through which you can quickly and easily use the following types of services:

• obtain information about the balance and remaining traffic;
• find out the available options at the current tariff;
• see the list of connected services and edit them if necessary;
• receive the latest news and interesting applications;
• order automatic settings necessary for ease of use of the network;
• find out information about the weather forecast;
• meet and communicate.

Tele2 logo

To use the service, you need to wait for the menu to turn on and select the required command.

On a note! If you don’t want to wait for the menu to appear, you need to find the Tele2 operator button on the device. It is usually presented in the form of an image of a SIM card.

Tele2 menu

Blocking via operator

You can refuse communication services or suspend them by calling service number 611. You can call this number to the contact center from another Tele2 number. Before calling the Tele2 operator, the subscriber must prepare to provide personal information - passport data, security word, 11-digit PUK code.

After successful identification, the operator submits a request to deactivate the SIM card, which is satisfied on the day of the application.

Via Personal Account

You can disable the SIM card through your personal account on the operator’s website. To use this method, the SIM card must be in the possession of the owner. Login to your account is done using a one-time password system. In the authorization window, you need to enter your current subscriber number and one-time code from SMS.

After accessing your account, you need to go to the “Services” menu and select the “SIM card blocking” link. Then you just need to follow the system algorithm. After completing the manipulations in the personal account, the SIM card is blocked instantly.

What is the "Black List"

Tele2 blocks all intrusive calls and SMS. You will no longer be disturbed by an intrusive suitor or an overly persistent salesman. The option appeared as a response to similar services from other operators and as an alternative to mobile applications.

When an unwanted subscriber calls, the usual sound will sound on the handset: “Subscriber not available.” The SMS simply won’t arrive. You decide how long the number will be on the list - you can add/remove a phone in a few seconds.

No more than 200 numbers are added to the Black List.

The service works on all tariff plans, except for “Modem”, “M2M” and some corporate ones.

Tele2 personal account functions

It doesn’t matter what you use, a phone or a computer, you get the same access to your personal account, and therefore to its functionality. Only in your Tele2 account you can:

• quickly control your balance, replenish it in a timely manner, and even use it;
• selection of the current and most attractive service package;
• suspension of a previously selected tariff plan;
• the ability to connect new services at the right time, as well as disable them if they are no longer needed;
• checking remaining traffic and package minutes;
• the ability to use a loyalty program;
• ordering details on your account;
• contacting technical support and much more.

Restrictions and conditions

Before restoring a Tele2 number, the user should familiarize themselves with all possible restrictions and rules:

• the user will not be able to unlock the card through a special PAK code if he contacts the company’s support service by calling 611;
• obtaining a duplicate is possible only if the owner of the number contacts the office and provides a passport, as well as a contract for the provision of services;
• this operation is provided to all Tele2 customers;
• when the subscriber does not perform any actions with the SIM for more than 180 days, the company has the right to terminate the contract unilaterally without warning;
• the re-issuance procedure is paid, you need to pay 50 rubles for a SIM card, they will go to your phone balance;
• if the client does not use the contact for a long time, then you can get a duplicate of it, provided that 6 months have not passed since the last activity;
• when traveling outside the region, obtaining a card is possible only in the coverage area of ​​the company’s network;
• a duplicate ordered through a telecom operator or the Internet can only be obtained at the company’s office;
• if the wrong PIN code was entered, then the SIM card is unlocked only at the Tele2 communication office;
• If a SIM is lost, the data from it cannot be restored;
• when the user does not use the card for a long time, the company can terminate the contract unilaterally and put the number up for sale.

The easiest way to restore the card is in the sales department of the cellular company. There the subscriber will immediately receive the card and pay for its issue. The price for the operation is 50 rubles, the same amount is credited to the subscriber's account.

Management of services in the account

Your personal account provides online access to current subscriber data. At the same time, the conditions for using the communication service can be adjusted in accordance with its needs. Authorization in the system is possible after creating an account. To do this, use the “Registration” item, after which the user will be able to:

• connect/disconnect services;
• replenish balance;
• see how much money is left in the account;
• detail your own expenses;
• select/configure tariff plans.

Contacts

To clarify information and apply for blocking, you can use the following Tele2 support contacts:

• Outgoing calls from smartphones that have a SIM card of the operator in question: 611;
• Outgoing calls from landlines: +7 (495) 97-97-611;
• Help section for Tele2 subscribers on the official website: https://tele2.ru/help/category/contacts ;
• Social networks: VKontakte: https://vk.com/tele2 ;
• Odnoklassniki: https://ok.ru/tele2 ;
• Instagram: https://www.instagram.com/tele2russia/ ;
• Twitter: https://twitter.com/tele2russia ;
• Facebook: https://ru-ru.facebook.com/Tele2Russia/ ;
• YouTube: https://www.youtube.com/channel/UCTmVNtOoQAmgIGIL6pULmgA .

Method No. 1

The fastest and easiest way to deactivate a SIM card is to contact a representative of the operator. To do this, you need to call 611 . After listening to the voice menu, you will be connected to the Tele2 call center. Next, you need to explain the problem to the operator.

You may be asked to provide the following information:

• The code word is a password set by the subscriber himself. The code word is valid only when contacting the Tele2 call center and replaces passport data. You can install it during a personal visit to the operator’s service center.
• PUK code is a personal unlock code, which is a combination of 8 digits. It is necessary to protect the SIM card from access by third parties. As a rule, the user receives a PUK code when purchasing a SIM card.
• Passport data or data from other documents that were presented when concluding an agreement with Tele2.

Tele2 mobile application

Tele2 tries to give its customers the best, which means that they have not forgotten about users who actively use smartphones. Convenient and practical software has been developed for them, which can be installed on Android and iOS. You can download applications directly from your mobile phone by going to the standard software store for your system.

For example, for Android, installing the application will be as follows:

• in the search, enter the name “My Tele 2”, after which a list of available programs will be offered;
• select the official application and install it on your mobile.

It is worth noting that for the convenience of users there are also direct links for downloading the software; you just need to choose the appropriate platform:

• Android: https://play.google.com/store/apps/details?id=ru.tele2.mytele2&hl=ru;
• iOS: https://apps.apple.com/ru/app/%D0%BC%D0%BE%D0%B9-tele2/id1010648429.

Contacting the nearest operator's office

The Tele2 SIM card can be blocked at the customer service center. In this case, all that is required of you is to come to the provider’s branch and sign the appropriate application.

However, for the manipulation to be as successful as possible, several conditions must be met:

• the subscriber must have a passport in hand;
• The telephone number must be registered to the applicant. If you plan to turn off someone else’s card, the subscriber must provide a notarized power of attorney from the owner of the SIM card;
• To carry out a voluntary or temporary blocking, the number must not have any debt.

Subscriber reviews

Before you independently perform any actions with your personal number or connect and use a new service, you need to read the advice and opinions of experienced people. This will not only give a real picture of what is happening, but will also help in the future to draw appropriate conclusions so as not to make the mistakes of some subscribers.

During a long-distance business trip, I had to temporarily suspend the SIM card service. Fortunately, this can be done on the operator’s website. Upon returning home, it turned out that it was impossible to resume operation of the number on my own. I had to call the service center.

I was very disappointed with the mobile operator Tele2. In the communication salon they told tales about how cool and profitable it was to connect to the services of their company, but in reality everything turned out to be completely different. Paid subscriptions began to connect to my number for 30 rubles per day. In addition to the T2 SIM card, I also purchased a phone from the same company, which broke on the fourth day and, on top of that, I lost it.

I was in a terrible state and couldn’t contain my emotions. I couldn’t block SIM Tele2 on the Internet and was afraid of hidden fees, so I had to go to the office again, but only this time to refuse their service.