Why can an operator block a SIM card?

An MTS SIM card can be blocked for two reasons.

The first option is a forced block because the subscriber has gone into the red, failed to pay off the debt, or violated the terms of service (sent spam messages, for example).

The second option is voluntary blocking if the subscriber has lost the phone or it has been stolen from him. In this case, the subscriber can block his card himself, and then unblock it using his passport.

How to find out if an MTS SIM card is blocked depends on whether you are asking about your card or about the card of another subscriber you need to call. Therefore, we will answer both questions, just in case.

Let's find out if the MTS SIM card is blocked

If you can make outgoing calls and receive incoming calls, send and receive SMS messages, then your card is not blocked. You can check this by calling any number except the system number. Call your mom, for example.

How to find out if an MTS SIM card (friend's card) is blocked

Call a friend. If you hear a message from the answering machine in the style of “This subscriber is no longer in service,” then his card is temporarily or permanently blocked. If he's simply out of range and can't take your call, his number isn't blocked.

Often subscribers are faced with a SIM card being blocked and do not know what to do in this case. Let's look at the main reasons for blocking and how to unblock a SIM card from different operators.

What to do in these situations?

If your number is suddenly disconnected for these reasons, then you need to figure out how to unlock a blocked SIM card.

As a rule, after performing this action, the SIM card automatically connects to the network, the subscriber has the opportunity to fully use the operator’s services (making calls, sending text messages, using the mobile Internet, and so on).

The subscriber needs to top up the account balance until it reaches a positive value (greater than 0). After this, you can freely use all the necessary services.

Methods for replenishing Megafon subscribers' accounts

You will need to have an identification document with you, in this case a passport.

Since with this type of blocking it is considered that the contract for the provision of communication services is terminated, the cellular operator has every right to provide your number for use by any other subscriber.

If during this period the number is still inactive, then the owner has the opportunity to reissue the SIM card and restore his number.

VIDEO: Locking and unlocking a SIM card using a PIN code

Locking a SIM card using a PIN code

[Instructions] The phone has blocked the SIM card: What should I do? | 2019

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If your SIM card is blocked, you should know that there are objective reasons for this.

The only exceptions can be physical damage or breakage of the SIM card, abrasion or falling off of metal contacts, deformation, and so on.

Reasons for blocking a SIM card

The reasons for blocking may be different. Let's consider the main ones:

1. Suspicious activity on your account. One of the most popular reasons for blocking a SIM card is large expenses incurred over a certain period, for example, a day. Since quite often such manipulations mean that the card has been stolen, the operator has the right to temporarily disable your SIM card for your safety and the safety of your funds.
2. The PUK code was entered incorrectly. After the user enters the PIN code incorrectly three times, access to the card is blocked, but it can be unblocked by entering the 8-digit PUK code. You can find it on the plastic card to which your SIM card was attached. Please note: if you enter the PUK code incorrectly 10 times, access to your card is blocked, and it can only be changed in some cases.
3. High spam activity from the SIM card. It happens that the card is blocked due to frequent complaints about mass advertising mailings. In such cases, your operator has the right to block the SIM card to prevent other users from worrying.

Unlocking using PUK code

The PUK code (Personal Unlock Key) has been used by many operators for about 10 years. This is the last “line” of protection for your device, after which comes the SIM card blocking. The PUK code is applied when the primary PIN code consisting of four digits (default 1111 or 0000) was entered incorrectly three times.

Finding out this code is quite simple - it is located on a plastic card, which is provided to the client along with the SIM card. On the back of the plastic you can find a PIN code, phone number, general information about the operator and a PUK code, which is better to write out somewhere or save in a more secure place.

Unlocking using a PUK code does not require any special skills or knowledge. The user simply enters a combination of eight numbers that are written on his plastic card and gets the opportunity to enter a new PIN code that he will not forget.

If you enter the PUK code incorrectly 10 times, you will need to contact the office of the operator company with your passport or identity documents to restore access to the phone number. It is worth noting that not all companies provide the opportunity to restore a blocked card. What to do in this case?

Fly Tattelecom personal account: registration and login

After connecting to the operator, you get the opportunity to register in your Personal Account. Registration (https://lk.letai.ru/template.REGISTER/) occurs in several stages:

1. Fill out the top part of the form - enter your email address, the desired password (twice) the email will be your login login, and be sure to remember the password.
2. Next, you need to attach the connected services to your registered account: by fly card number, by phone number, by personal account number.
3. Check the boxes to agree to the terms of the agreement and complete registration.

Unlocking a SIM card with high debt

If a SIM card is blocked due to debt on payment of tariffs or services, the solution to the problem is quite simple - the client must pay all debts so that the amount in his personal account is not lower than zero. To do this you need:

1. Call or come to the operator's office.
2. Inform the specialist or manager that you want to unblock your card and pay off all debts on it.
3. Pay and provide the payment receipt to the manager.

There are cases when the amount of debt was too high and the number was blocked completely. Most often, this happens due to the fact that the client did not react to the disconnection for a long period of time after turning off access to his card. If a year or more has passed since the temporary disconnection (depending on the conditions of a particular operator), the latter has the right to permanently block the client’s number.

How to unlock a SIM card after a long period of non-use

The period of “long-term non-use” depends on the operator and is described in advance in the tariff plan or agreement:

• The client can come to the office of his operator and ask for the restoration of a number that has not been used for a long period of time. To do this, you need documents confirming the client’s identity, as well as a SIM card. It is needed in order to activate it using a special code or SMS message.
• Also, some companies make it possible to unlock a SIM card that has not been used for a long time through your personal account.

If you try to log into an account with a number that is temporarily blocked, the system will remind you that the number is now out of reach and you need to carry out a special procedure to unblock it.

Service information

Before looking for information on how to unlock your Beeline SIM card, you should find out the reason for this step on the part of the operator. It can be immediately noted that gaining access to a SIM card is quite simple.

Reasons for blocking

Beeline uses this card blocking technique in the following situations:

1. Zero activity for 180 days. If a client does not use any of the company’s services within 6 months, his card will be automatically blocked.
2. Negative balance and large debt on the subscriber’s personal account.
3. Incorrect entry of PIN and PIN codes.
4. Self-blocking of the SIM card by the owner, which is quite common.

Other reasons are not excluded, but if the pressing question is how to unlock a Beeline SIM card, this may not be so important.

How to find out if a card is blocked

First, you should check whether the SIM card is really blocked, for which you need to call 0611 or 8 8007000611. Another way to find out the status of the SIM card is to visit the official office of the company. Finally, you can go to your Personal Account, where the necessary information will be reflected.

How to block

There can be many reasons for blocking, even if temporary. This can be done very conveniently and easily through your Personal Account on the official website, or by calling the operator at 0611. Another method is to visit the company's service office. You can also simply not use the card for more than 180 days.

IMPORTANT: in all cases of voluntary blocking, the amount determined by the tariff is charged from the user’s personal account. In other situations this does not happen.

How to unlock a SIM card if you don’t know the PUK code

It often happens that users simply lose the PUK code along with their plastic card, as they believe that it will no longer be useful. Of course, the PUK code also remains lost, because no one rewrites it. But what about users who want to unblock their number without a PUK code?

1. Using a special service from an operator. A large number of operators make it possible to restore the PUK code using a special service. Some use the official application for this, others use their personal account.
2. Application at the office of the mobile operator. If you do not know the PUK code, you can always try to go to the office of the mobile operator so that they can help you restore access to your SIM card without the PUK code. However, to do this you will need to have the card itself or at least its serial number with you.
3. Consultation using a hotline. Consultants are ready to provide you with information related to restoring a SIM card without a PUK code, since there are quite a lot of such users. In addition, specialist operators will also be able to name the cost of the service if it is paid.

Letai operator hotline phone number

Call the 24-hour Tattelecom support service using one of the numbers.

If you need a toll-free hotline operator number for individuals

Technical support Fly for legal entities, (843) 118-88-11 or short number for subscribers 118-88

If you do not want or cannot reach the help center, you can write a free message on watsapp to +7 902 718-22-68 or by email

Contacting the operator's office

Most problems related to SIM card unlocking can be resolved by visiting the operator's office. The specialists located there can help you on the spot, but please note that in order for them to provide you with assistance, they may require identification documents, such as a license or passport, as well as the SIM card itself, which needs to be unlocked.

If your last name has changed

Despite the fact that such situations happen very rarely, it still happens that clients contact the office who have changed their last name and passport, but want to unblock a SIM card that was registered with their old initials. In this case, it will not be possible to restore access, because the number was linked to an old passport, which is no longer valid. The only solution for the client is to buy a new SIM card, which can be registered on a passport with the current surname.

If you don't have a passport

If the client did not take his passport with him, you can find a lot of analogies for this identity card, which the operator’s employees will accept. Here are just a few of them:

• Driver's license;
• International passport;
• Military ID;
• Personal electronic card.

Most documents that contain a photograph of the client and his first and last name can replace a passport, making it easy to restore or unlock the SIM card.

Unlocking a SIM card of a specific operator

Below you will find instructions for unlocking SIM cards from certain operators that are popular in the Russian Federation.

Top up your balance

To restore access to your MTS number, you can top up your account with an amount of 10 rubles or more. This will help in cases where the SIM card was disabled due to debt. Pay the bill in an amount that would cover the debts, after which the card will be automatically unblocked.

In your personal account

1. In your personal account, click on “PIN and PUK codes”.
2. Save the code to a text file.
3. Enter the PUK code in a special field when turning on the phone with a SIM card.

USSD command

Send a message to number 9999. Enter 74********* in the message. There, separated by a space, enter the passport number without letters. You will receive a message containing your Pin and PUK codes.

Call to operator

To call the operator, you need to dial 0890 and wait for an answer.

Operator's office

When you come to the MTS office, you can ask for help from specialists who will provide instructions on how to unlock your SIM card. You must have an identity document with you.

Beeline

Top up your balance

If you have not paid your bills on your tariff plan for a long time, access to the number may be blocked. To do this, top up your account with the cost of paying for the tariff plan so that the amount of money in your account is more than 5 rubles.

In your personal account

1. Login to “My Beeline”.
2. Go to “Personal Account”.
3. Click on your number.
4. If it is blocked, the client will be provided with instructions that can be followed to restore access to the number.
5. Pay off debts, if any.

USSD command

If the number is registered to an individual, then you can unblock access to the number by entering *213#. After that, pay off all debts associated with paying for the tariff plan, if any.

Call to operator

By calling 0 800 700 0611, you can restore your number by providing the operator with the passport data specified during registration.

Operator's office

The client will need to have a passport to confirm his identity, after which he will be explained the reason for the blocking and whether it is possible to restore the number.

Megaphone

Top up your balance

After paying your debts on tariff plans, you can unblock the card if it has been blocked for no more than a year.

In your personal account

1. Log into your personal account using PUK as a password and phone number.
2. Using the instructions from the Service Guide, we will unlock the card.

USSD command

Megafon does not provide the ability to restore a SIM card using a USSD code.

Call to operator

0500 is a number you can call and chat with an operator. A specialist will help you restore your number remotely.

Operator's office

Using a passport and a SIM card with its number, the client can restore the number by filling out a special document.

Tele 2

Top up your balance

To find out about debts on your tariff plan, call the operator at 611 and indicate your blocked phone number. After that, top up your account through the terminal or mobile application for the specified amount.

In your personal account

1. We go to your personal account.
2. Go to the “Tariffs and Services” tab.
3. We go to “Voluntary blocking”.
4. Click “Unblock”.

Important: this method is available if the user has independently blocked access to his card.

USSD command

Tele2 does not provide the ability to restore a SIM card using a USSD code.

Call to operator

A call to 611 will allow you to contact an operator or other specialist who, using your data, will be able to restore access to the phone number.

Operator's office

To solve the problem personally and unblock the card as quickly as possible, we recommend visiting the operator’s office. But keep in mind that you may need documents confirming your identity and a SIM card, which is currently blocked. You will be given the opportunity to get a similar SIM card for 50 rubles, which will have the same number and tariff plan.

Top up your balance

Blocking a number with the Yota operator is a very serious procedure, so in order to regain access to your account and SIM card, you need to come to the company’s office and personally communicate with specialists.

In your personal account

There is no way to restore access using your personal account.

USSD command

There is no USSD command with a code to restore the number.

Call to operator

87 is a number that you can call to find out more details about why your SIM card was blocked. You won't be able to unlock it remotely.

Operator's office

To ensure user safety is at the highest level, a user can unlock a SIM card only in the office. To do this, you will need the documents that you received when drawing up the contract, a passport and a SIM card with its codes.

Tinkoff Mobile

Top up your balance

Top up your account so that the balance is greater than zero. After that, call any number to check the activation of the card.

In your personal account

Using the official application, you can contact the support service, which will tell you what to do to unlock the card in your case.

USSD command

There is no USSD command with a code to restore the number.

Call to operator

0 800 555 4929 is the number of Tinkoff Mobile, which operates in Russia. If you are in a roaming area, dial +7499 649 59 95 to speak directly to the operator.

Operator's office

It will not be possible to visit the Tinkoff Mobile office, since the Tinkoff company does not have official offices. The only option is to call the operator. This option is described above.

Unlocking a SIM card is important for every user. Electronic wallets, Internet banking, and identification from social networks are attached to it. If the phone is lost or stolen, the SIM card becomes inaccessible. To prevent third parties from using linked accounts, consumers of MTS services try to quickly block them. When the SIM card is “frozen”, you cannot make calls or send SMS, but the state of your personal account remains the same. In this article you will learn in what ways you can unlock an MTS SIM card.

Tariffs for mobile communications and Internet

The table shows tariff plans for mobile communications of the Letai operator. Over time, some tariffs may become outdated.

How to check if the MTS SIM card is blocked

When a person voluntarily “turns off” access, he usually knows that the card is not active. For other types of restrictions, they may not be known. An effective verification method: dial any subscriber:

• The answering machine notifies that it is impossible to establish a connection, you need to contact the customer center - a financial or voluntary block has occurred.
• When dialing, the message “network registration is missing” will appear - the operator has applied the restriction.

If you try to contact with another SIM card, the system will notify that the user is blocked. You can also find out about the activity of the number on the Personal Account website. A special window will show the current status of the communication module.

Mobile Internet settings on your phone

Android

1. Select: Settings > Wireless controls > Mobile network settings > Access Point Names (APN).
2. Create a profile for Internet access: Name: Letai APN: internet.letai.ru Other fields: not required.
3. To complete the settings, select: “Menu” / “Menu” > “Save” / “Save”.
4. Activate data transfer in Roaming (check the box next to “Data transfer in roaming”). At the same time, tariffs for mobile Internet services will remain unchanged, at the prices of staying in the home region.

Iphone/Ipad

1. Go to: Settings > General > Network > Cellular Data Network.
2. Enter access parameters: APN: internet.letai.ru
3. The remaining fields (username, password): do not need to be filled in.

Windows

1. Start > Settings > Connections.
2. My ISP > Add a New Modem Connection.
3. Enter connection name: Letai
4. Select the modem “GPRS Cellular Line” > “Next”, specify: Access point name: internet.letai.ru User name: not required; Password: not required; Domain: not required.
5. Select “Advanced”, “TCP/IP Protocol” tab, setting the following settings: IP address assigned by server: on; Use software compression: off; IP Header Compression: Off.
6. Select the “Servers” tab, setting the following settings: Addresses are assigned by the server: on.
7. Click OK > Finish.

Methods for quickly unlocking an MTS SIM card

A card may be frozen for the following reasons:

• PIN code entry errors;
• The PUK code is entered incorrectly;
• The SIM card has been blocked by the operator;
• The blocking was established by the client's decision.

Once blocked, the card is disabled. It is impossible to make or receive calls, use the Internet, or use prepaid services. You can find out the exact reason for the termination of operation yourself by calling consultants. The client service allows you to find out information about the status of the current communication module.

How to quickly remove the block:

Unlocking a SIM card through the Call Center

The client can unlock the phone card if he contacts the MTS service. When you call the support service, the number is called and your passport details are provided. The caller asks to resume the SIM card. Next, the phone reboots - then it will correctly register the network.

You can reach support company representatives at the following hotline contacts:

• 0890. Designed for calls from MTS numbers.
• 8-800-250-0890. You can call from landlines and from numbers of other operators.

Important! Only the owner of a specific card can unlock an MTS SIM card. Mandatory condition: the number must be registered to the calling subscriber. If the SIM card under the contract is not issued to you, then the procedure will not be completed.

If it is difficult to reach consultants, you can personally contact the company’s office staff. Upon presentation of your passport, the SIM card will be restored or a new copy will be issued to replace the lost one.

Unlocking a SIM card through your Personal Account

Temporary suspension can be easily lifted through your Personal Account on the MTS website. You need to go to your account and log in with your details. A special mobile application will also help carry out the operation.

On the main page you will need to enter your phone number and password. If the access code is missing, click on the “Receive via SMS” button. Next, further commands will come to continue the procedure.

If authorization is successful, to remove the restriction you need to go to the “Number Management” section. In the “Blocking” tab, with one click of a button, the user will restore the card’s functionality. At the top of the page it will be indicated that SIM card activity is blocked. The red square indicates the date when the restriction came into effect. To complete, press the “Unblock” button. You must wait until your application is confirmed. After this, the previous conditions of the tariff plan and connected services will function. From the day the voluntary blocking is lifted, the subscription fee for MTS services will begin to be charged again.

If something doesn’t work out, you should contact the hotline. Voice prompts will help you select the desired function and connect you to the operator. The consultant will ask for your phone number, full name and ask a few questions about the account. Then the staff will help you “turn on” the SIM card.

Unlocking a SIM card in the MTS office

There are times when calling the operator or your Personal Account fails to “unfreeze” the card. The SIM stops working for unknown reasons, and contacting the mobile application or support service does not yield results. Another reason is that a person allowed the phone to fall into the hands of intruders or lost the device. The only way out is to contact MTS service workers.

Staff will ask the subscriber to provide identification and will issue an application form to fill out. Within 10-15 minutes, the application will be reviewed, and the client will receive a new SIM card with the same number.

How to remove automatic locking

The number is blocked not only at the request of the subscriber, but also forcibly. The measure is temporary. Applies to cards that have not been active for some time and have not been used for paid services. If there is insufficient funds, all services are disconnected until the subscriber deposits money.

The action of the SIM card will be restored if there is a positive balance. It is enough to make a specified payment into the account, then MTS services will become available again.

You can find out about the balance status via USSD request: *111#. From an inactive card, you can only make calls to emergency services at 112.

How to unlock a SIM with an incorrectly entered PIN code

When purchasing a SIM card, the subscriber receives a starter kit with the specified codes. The card automatically enters the block when the user enters the PIN code combination incorrectly 3 times in a row. The operator imposes a temporary restriction on the SIM card. To remove it, you need to enter the PUK code. The numbers are written on the card insert. When the command is entered, the phone will ask you to enter a different PIN code. Remember or write down the numbers. If necessary, entering the code can be disabled in the gadget settings.

If an 8-digit numeric value is lost, contact center employees will ask the subscriber to confirm their identity. Operators will check passport details. Then they will help you restore the code.

Note! Enter PUK with care, do not enter numbers at random. 10 incorrect attempts will result in a complete ban. It will no longer be possible to restore the card.

How to top up your Letai account with a bank card and other payment methods

You can pay for the services of the Letay operator in several ways; you can deposit money into your account without registration and without commission. The most popular method is topping up using a bank card. To do this, follow the link https://tattelecom.ru/contacts/payments/cards/bank_card, select mobile communication, fill out the required fields and follow the system instructions.

Place money on Tattelecom through the government service website

1. Go to the government services website https://uslugi.tatar.ru
2. Go to the payment section for Tattelecom communication services https://uslugi.tatar.ru/phone/tattelecom/input-information
3. On the page that opens, enter payment information: personal account number and payment amount. Click the “Continue” button
4. Fill in the details of the plastic card owner and click “Continue”.
5. Check the information provided and confirm the payment by clicking the “Continue” button.
6. Enter your plastic card details and click “Continue”.
7. If funds are credited, a link to the receipt will be indicated in the window that opens (download the receipt), as well as the result of the transaction “Payment successfully completed.” Funds are credited within a few minutes.

Through Sberbank

Another common method is replenishing your account through Sberbank. Here you can choose one of the options that suits you.

• Payment at a Sberbank branch;
• Connect auto payment in the Sberbank system online
• Via terminal
• When connected to Sberbank online
• Through the Sberbank mobile application

There is no commission charged when paying for Tattelecom services.

How to activate auto payment

By activating the autopayment service, you no longer need to worry about a negative balance. The option applies to Internet, Television, Telephony, Mobile communications. There is no commission for automatic payment, and the money is debited from your bank card. Management takes place in the subscriber’s personal account.

The following auto payment methods are available:

1. When a certain account balance is reached. For example, we will indicate a threshold of 50 rubles, if the balance is less than 50 rubles, then the amount specified in the settings, for example 500 rubles, will be automatically transferred from the card.
2. Scheduled setup. Indicate the date the subscription fee will be charged in your Letai personal account.
3. Top up your account via USSD request. This may have been introduced in order to remotely replenish a child’s balance. By creating the correct request, you can top up your mobile phone from a distance.

Consequences of prolonged absence of unlocking

established a procedure regulating the functioning of SIM cards. If they were blocked at the personal request of the client and were not used for 183 days, then they are disabled. To renew, just dial 0890 or top up your balance.

If within 6 months there is no activity on the phone, no calls or messages, MTS terminates the contract unilaterally. The number ceases to belong to the client and goes on free sale, that is, transferred to other persons. You can restore a SIM card after a long period of inactivity only if it has not yet been transferred to other persons.

There are several ways to remove the restriction from a SIM card. They are absolutely free and can be used remotely. It is necessary to find out the reason for the termination of operation in order to choose the correct defrosting method. In some cases, simply replenishing your balance is enough. The blocking can be removed remotely on the Personal Account website. If a device with a SIM card is lost or stolen, the only option is to contact MTS employees.

Beeline operator SIM validity period

A SIM card can be blocked for various reasons.
A SIM card with a subscriber number remains operational for 1 year.

When a negative or zero balance is reached, the period of use of the Beeline number can reach:

• 180 days (if going into negative territory);
• 255 days (with small debt or zero balance);
• 365 days in case the balance is zero and all paid additional services are disabled.

Delivery of a new set

When a gadget is stolen or lost, the SIM card becomes inactive. This is a serious problem that requires an immediate solution. It is not always possible to contact company employees. MTS decided to expand the list of services by introducing a useful “delivery” option. Now clients receive a new copy with the same number without visiting the company.

The official website of the operator invites subscribers to fill out an application. A special form will open that must be filled out. The questionnaire requires indicating the city and type of delivery. On the page, the user enters the number of the SIM card that requires restoration. Fills in other required fields. Next, the online system will offer help and tips to complete the procedure. After confirming the request, the client can only wait to receive a new card that will replace the blocked one.