In this article we will touch upon the issue of communication for corporate clients. We will tell you about the documents that will be required for registration, the features of corporate communications and services for legal entities that help organize the work of the company.
MegaFon support phone number for corporate clients
The most common method of getting help from a mobile operator's help desk is to call. MegaFon is no exception, and invites all subscribers to resolve issues by contacting their support service or call center. For this purpose, there are two main numbers that provide service to both regular and corporate subscribers:
- Short number 0555, intended for calls from devices connected to the MegaFon network;
- 8-800-550-05-55, intended for calls from any phone in the Russian Federation.
Subscriber observations have shown that if you call a short number from a smartphone that has a SIM card with a corporate tariff installed, the wait time for an operator response is significantly reduced. This may be due to the fact that corporate clients have a separate queue or priority when distributing among employees.
If the waiting time exceeds several minutes, it makes sense to use other communication methods, since this indicates that there are too many calls and there are simply no available operators.
To get access to a live operator as quickly as possible, you need to either clearly request this option from the virtual assistant, or, conversely, ask him vague questions for which he will not be able to find an answer. This will force the voice assistant to connect a regular technical support person.
Good propositions
Before MegaFon begins providing communication services, an agreement is concluded with an individual or legal entity. The company provides a service such as local telephone communication. The advantage is that this gives the right to use the subscriber number additionally.
It is enough to conclude an agreement to confirm the availability of local telephone communications. After this, the additional number, through forwarding, will begin to function as an incoming call to the main number. All malfunctions, if they arise, are eliminated by the company’s specialists quickly.
The operator himself sets the conditions for the provision of MegaFon communication services, but, of course, the person decides whether the proposed circumstances are suitable for him.
MegaFon email for legal entities
Before writing an email to the operator, you need to clarify in which region the number is registered. If you make a mistake in choosing a mailbox, the issue will take a little longer to resolve, since the subscriber’s request will have to be redirected to the appropriate department. Let's look at available postal addresses using Moscow and the region as an example.
Corporate email for inquiries
If you have a general question, you can ask it by creating and sending a letter to the address This address is relevant for Moscow, but if necessary, subscribers from other regions can also use it. Support staff will redirect the request and send a response from the current mailbox.
Using the feedback form on the official website
To avoid confusion with regions, you can use the company’s website. It has a section for submitting written requests. In Moscow it is located at: The form presented there will allow you to describe in detail the essence of the problem and indicate contact information for a response. If necessary, it will be possible to change the region of registration and stay of the subscriber on the website.
Direct letter to company management
If the question is quite serious, you can ask it directly to the director of the regional department. There is also a special form for this. In the case of Moscow, it is located at: Depending on the complexity of the issue or proposal, it can be considered either by one of the secretaries or directly by the manager. This is especially true for proposals for servicing large enterprises and questions from potential large clients.
What is included in the corporate rate
The tariffs of the mobile operator are quite flexible - the description of the VIP corporate standard tariff for Megafon in 2021 consists of several points and looks like this:
- Possibility of using 1 phone number from 200 rubles. per month;
- at least 500 MB of Internet traffic;
- a package of 500 SMS messages between employees, as well as to Megafon subscribers within the region of registration, outgoing calls according to the same criteria are free;
- SMS to subscribers of other providers, to other regions and countries at a cost of 1.75 to 3.5 rubles;
- outgoing calls to subscribers of other operators, within the constituent entities of the Russian Federation or abroad, range in price from 5 to 60 rubles. in a minute.
Please note : for each region of Russia the company sets individual prices.
There are also “Unlimited” and “Megafon-Online” tariffs. You can find out more about them on the provider’s official website. You can connect to them in Megafon salons or through the “Personal Account” functionality.
Additional methods of contacting the operator
Corporate clients and legal entities can receive technical support even through social networks. This method makes it easier to share screenshots and other related materials that may be necessary to analyze the problem. There are three ways to ask for help, each designed to solve a specific type of issue:
- In contact with. Using this link, you can get advice for private and corporate subscribers on most problems that could arise when using the services.
- Facebook. It is worth contacting here mostly for ordinary subscribers, but at the same time there is a chance to get at least recommendations on how to resolve the issue from corporate clients.
- Facebook for legal entities. This address is intended specifically to provide information and assistance to legal entities. A very convenient method of communication, providing a quick response and the ability to exchange images and other files.
When contacting via social networks, you need to describe the problem that has arisen in as much detail as possible. This will allow the operator to provide an answer immediately rather than having to ask for additional information.
Termination procedure
Termination procedure:
- Go to the nearest Megafon office with your passport. You can find out where the operator’s office is located in your region of residence on the website: https://www.megafon.ru/ or dial on your phone: “*123#” and call.
- Fill out an application for termination of the contract for the provision of services. To save time, the form can be downloaded from the link: https://moscow.megafon.ru/help/info/blanks_docs/blanki_zayavleniy/, printed and filled out.
- When filling out, you must indicate the method of refund (cash, bank card, transfer to another subscriber, to another number) for prepaid services.
- The company operator will tell you how to arrange everything correctly, according to the law, so as not to accumulate debts in the future or receive SMS messages about non-payment.
Only the owner of the SIM card can terminate the contract or submit an application by presenting a passport. If all documents are issued to another individual, the procedure will be denied.
Is it possible to connect an eSIM from Megafon or MTS: what is it, is it supported in Russia.
How to terminate a contract with Beeline for home Internet in 5 minutes, here.
What are widgets for Samsung Smart TV at the link:
You must have a notarized power of attorney from the owner or bring it with you to the operator. If you can’t do this, throw away the SIM card; nothing bad will happen, since it is not issued to you.
Solving questions through the help section
There is also a special section on the operator’s official website that contains answers to all common questions. Using a search, you can try to find a solution to the problem yourself, without resorting to the help of a specialist.
All articles in it are divided into separate categories, following which the subscriber will either find the answer to his question, or ultimately go to a contact form with a technical support operator. There is also a separate block dedicated to corporate rates.
Depending on the city, the address of this page may change. Thus, information relevant to Moscow residents is located at the link. In addition to general answers, you can also find various standard forms intended for submitting electronic and paper applications to the operator.
Using your personal account
Corporate clients have access to two types of personal accounts on the operator’s website. The user of the number has limited functionality, which can be obtained by logging in using the phone number. Thus, he will have access to information about the current tariff, package balances, balance and connected services.
In order to take advantage of the advanced options, you need to log into your personal account using a combination of login and password provided to the manager during the signing of the corporate agreement. In this case, management of all numbers included in the contract will be available. Using your corporate personal account, you can change tariffs, distribute spending limits and carry out other actions to manage each individual number.
This management method will allow you to quickly and without unnecessary waiting carry out any operations with numbers. You don’t have to call support staff and solve problems with their help. The voice communication method can be left only to troubleshoot problems for which it is not possible to find an independent solution.
Using the “Remote Maintenance” service
Another method that allows you not to log into your personal account every time is provided to Megafon’s corporate clients using the special “Remote Service” service. It concerns the solution of those issues that cannot be considered without visiting the office. This may include submitting special applications, receiving printed statements, and much more.
To use the service, you must personally visit the operator’s office once, write an application and provide a list of trusted email addresses from which requests will subsequently be received. To ensure maximum security for the operations being carried out, a code word will be registered, which will also need to be indicated in the body of each letter.
After these steps, the subscriber will be given a special address to which he should send all requests. Thanks to the connection, many issues that could not previously be resolved without a personal visit to the office will be considered remotely, which will save time and allow management to do their immediate work.
0 0 Votes
Article rating
How to find out your account balance
The balance status of client organizations or entrepreneurs is checked somewhat differently than that of individuals. To check the balance on Megafon on the Corporate tariff, they need to dial the combination *105*1*1# or select the “Personal Budget” section in their personal account.
For what purposes may it be needed?
Basically, there are many reasons why you have to issue a power of attorney in .
All of them are related to the fact that the owner of the number does not have the opportunity to come to the branch to carry out certain operations. It would seem what operations in a telecommunications company might be like. In fact, there are a large number of them, the main ones being the following actions:
- filling out applications to cancel the subscriber number and services offered by the company;
- termination of the contract with the service operator;
- restoration of the subscriber number;
- SIM card replacement;
- receiving material assets from;
- changing the tariff plan or refusing the services of the current tariff;
- notify the Megafon operator about a change in the contact information used during registration.
It may be noted that a general power of attorney includes all of the above powers without exception. If we talk about a simple form of power of attorney, then here only those powers are delegated to the attorney for the purpose for which this document was issued.
However, the most common cases are the execution of a general trust document. It is often used by various organizations that issue a power of attorney to their full-time employees.
( Video : “6.5. Representation and power of attorney”)
Power of attorney for megaphone to replace SIM card
Often a power of attorney is issued to Megafon for the purpose of replacing a SIM card. When preparing such paper, the intervention of a notary office is necessary, since its employee must officially certify this document. According to the current legislation of the Russian Federation, such a power of attorney is allowed to be drawn up in any form, but it is still necessary to adhere to all requirements.
Since such a document requires mandatory certification by a notary, there is a corresponding form for it, which must be issued at the notary’s office.
When drawing up a power of attorney for this purpose, it is necessary to indicate the corresponding authority.
To receive a SIM card
Regarding the power of attorney for receiving a SIM card, we can immediately note that notarization is not necessary here, which greatly simplifies the process of drawing up the document.
However, in order to receive a card, you must correctly draw up this trust document.
- At the very top of the paper, in the center, write the document number;
- Then you need to indicate the location and date of execution of this paper;
- Next, you should enter the appropriate text of the power of attorney: “I, (full name of the owner, date of birth and passport details) trust the representative (full name of the attorney, date of birth and passport details) to represent my interests in the open joint-stock company Megafon on issues (should be indicated here purpose of the document);
- After this, it is necessary to enter the powers that the attorney is granted with the help of this document;
- Under the text of the power of attorney, you must indicate the period of its validity, which must be written down strictly in words;
- At the end, you should put all the necessary signatures, namely the principal (owner of the subscriber number) and the attorney. These signatures also confirm familiarization with this document.
( Video : “Everything about drawing up a power of attorney”)
Troika support
All Megafon subscribers receive an information card, but many do not even suspect that it contains all the information needed to work with the operator’s services and partners. Using IR, you can top up your travel card via SMS message.
Subscribers can also activate the Mobile Ticket service using data from the IR. It provides users with the opportunity to pay for travel at established Troika fares through contactless payment technology. To do this, you need a smartphone with an NFC chip and the Android Pay/Apple Pay or Samsung Pay application installed. As you can see, the information card is far from useless, as many people think.
Helpful 0
