How to change your tariff in Rostelecom: subscriber's reminder

When you connected to a certain Rostelecom service, you chose a certain tariff. The choice was made based on financial capabilities, uncertainty about the new operator and based on your needs. All this changes over time and, sooner or later, you are faced with the question of how to change the tariff on Rostelecom? This is exactly what this article will discuss.

Since you have landed on this page, it means that you have already familiarized yourself with all available Internet tariffs, home telephone tariffs and television tariffs. In addition, you know what tariff you are currently connected to. If you have forgotten, we advise you to read about how to find out the tariff on Rostelecom. Making a decision on the choice is your task, and we will only look at the available ways to change the tariff.

How to change the Rostelecom tariff in your “Personal Account”

We constantly mention Rostelecom’s “Personal Account” as a convenient self-service tool.
It allows you to perform operations to connect and disconnect services, make payments using bank cards and electronic payment systems, and obtain statistical information. It also allows you to work with tariff plans, changing them as needed. How to change the Internet tariff from Rostelecom through “Personal Account”? To do this, you need to register and add the service you are using to your account. Registration is carried out by providing personal data, email address and telephone number. After registration, you must add the Internet access service and confirm it in accordance with Rostelecom’s instructions. As soon as the service is added, we can begin management.

By selecting a service, we can see its status, view usage statistics and find out the name of the tariff plan. Here, in the Internet access control point, we can change the tariff - it is selected from the drop-down list. Please note that only the offers available to you will be listed here.

In addition to changing the tariff plan, using the “Personal Account” you can connect yourself to additional options - these are “Parental Control”, “Anti-Virus” and much more. The tariff change will be made exactly on the specified date.

Changing the tariff on Rostelecom through the “Personal Account” will allow you to reduce or increase the speed, as well as take advantage of more profitable modern offers. You can also change your home phone or digital TV tariff here. The advantage of the “Personal Account” is that you manage your services in self-service mode. There is also a small minus - sometimes the cabinet “slows down” or does not work at all.

Try changing your tariff plan through the proprietary My Rostelecom application - it’s very convenient and modern.

In conclusion

How to change the tariff in Rostelecom? All methods are presented in the article. There are several methods available for any service; everyone has the opportunity to choose the most convenient one for themselves. In addition, you can always contact the support service and get the necessary help in solving an urgent problem.

When using Rostelecom's services, we often want to change the set of services or change the tariff plan in order to optimize costs. Today, there are a lot of tools available to make changes to the terms of service. And one of them is “Personal Account”. How to change the Rostelecom tariff in your “Personal Account” and are there other ways to change the tariff? Our short review will tell you how to change tariff plans.

There are four ways to change the tariff plan:

How to register in your Rostelecom personal account - step by step steps

Using the “Personal Account”;
By calling the contact center;
Through a proprietary mobile application;
Via your nearest sales office.

Each method has its own advantages and disadvantages.

How to make the Internet faster

Most often, it is the Internet that requires replacement; every year there are more opportunities to improve speed, so they are worth using (taking into account the slight difference in price). How can I do that:

Come in person to the Rostelecom office - there are more than 1000 branches throughout Russia, there are branches even in the most remote parts of the country. You can view the nearest one on the website using navigation and a map.
In your personal account - the advantage is that you don’t need to go anywhere, the switch occurs within a few minutes. You must have your phone on hand, as an SMS notification will be sent to it. Here is the link - lk.rt.ru. Here you can also change tariffs for all services, since the account is single.
Call Rostelecom's hotline - you can use the general one (8 (800) 300-1800), or you can use the regional one, you need to search on the official website.

To understand how many MB per second you need to increase the speed to comfortably watch movies, work or games, you need to do a network analysis. A similar application is freely available, you can use any of them.

Mobile phone

If you want more minutes and Internet traffic, there is nothing simpler; the transition algorithm is also available to any subscriber who can do it himself.

In your personal account, go to “My Services”
Select the item “Mobile communications”
Below, under the current tariff, from the drop-down list, select a new tariff
Check the box and agree to the terms of the public offer
Click the “Change tariff plan” button

Read > Features of the “Game” tariff from Rostelecom

With confirmation of the chosen tariff and terms of the agreement, your application will be sent for processing and all this will take a few minutes.

If you don’t have the Internet at hand, make the transition directly from your phone. To do this, you need to dial a combination, the so-called USSD command on your phone *630# and press call. After that, simply follow the instructions that appear on the screen of your phone.

Changing Rostelecom tariff plan by phone

If you cannot change the tariff through your “Personal Account”, you can use the help of the contact center. To do this you need to call 8-800-100-08-00. Calling this number is absolutely free. Having reached a free consultant, you need to tell him about your desire to change the tariff . The consultant will fill out an application, after which the tariff will change.

This method has an undoubted advantage - you do not need to understand the intricacies of your “Personal Account” and perform operations to add services. One call is enough, after which the tariff will be changed. Consultants will also provide assistance in choosing a tariff and help you connect additional options. The obvious disadvantage is that it can be difficult to reach the contact center.

The support phone number indicated in the review is valid for subscribers from Moscow and the Moscow region. You can check the contact center number for your region on the operator’s website.

Is it possible to do without changing the tariff?

Subscribers of the provider do not have to “rack their brains” on how to change the Rostelecom tariff plan through their personal account or in another way. There are additional options that open up new possibilities.

Rostelecom mobile personal account - My Rostelecom application

Examples for the Internet:

increase in Internet speed from 12 am to 8 am;
licensed anti-virus software that protects the user’s PC.

For home TV:

top up via TV;
viewing channels of other topics.

For the Home Phone option:

selecting a telephone number;
unlimited number of subscriptions;
use of a determinant;
redirection;
using a second line, etc.

The provider Rostelecom regularly reviews the terms and offers additional options. So first explore your options, and then decide to change your plan.

Transition methods

If you are planning to change your current tariff plan and switch to a more suitable one, then you can do this either independently or with the help of the company.

There are several ways to transition, and which one is best to choose is entirely at your discretion. But we recommend, if possible, changing the tariff through lk.rt.ru Rostelecom personal account. This is more convenient because you don’t need to go anywhere or wait for an operator to answer the phone, and you can handle this fairly simple task yourself.

To change, you can use any of the following methods:

Through your personal account Rostelecom lk.rt.ru
Via technical support by phone 8-800-181-18-30
Through sales and customer service offices
Via a request from your mobile phone

Let's consider switching to the tariff plan you are interested in via the Internet yourself; in all other options, the company's employees will help you. And so here we need certain knowledge and intuition.

The lk.rt.ru Rostelecom personal account is a convenient and simple tool for managing almost all of the services you have connected, be it the Internet, mobile communications, interactive television, as well as options and other settings that make your life easier.

To do all this, you need to create an account by going through a simple registration. For more details on how to do this, read the article Overview of your Rostelecom personal account.

Read > Technology tariff - combo from Rostelecom

On the phone

Now RT subscribers have been transferred to Tele2. This fact affects the available methods for changing TP.

The first option is to contact support. Need to:

Dial number 8-800-300-18-00.
Transfer the call to a contact center employee.
Wait for an answer.
Inform about your desire to change the program.
Decide on another option.
The specialist will transfer the client to the selected TP.

The downside of this method is that you often have to wait a long time for an answer. During peak hours, you can be on line for up to 10 minutes or more. Therefore, many clients refuse such a solution.

Another option is to send an SMS with the code of the plan you are interested in to number 220. It is important to note that programs are constantly updated and the operator replaces them with other solutions. Therefore, you can obtain current data regarding current codes on the operator’s website in the tariffs section.

There is a voice service 630. In it you can get information about current TPs and select one of the current options. Listen to the terms and conditions carefully before making a decision.

Rostelecom personal account lk.rt.ru

Another way is the RT personal account. Log in to the portal and open the section with current programs. You can quickly select an option and connect to the plan you are interested in.

The last method is to visit the operator's office in person. But due to the large time costs, few clients use this method to switch.

Change of mobile tariff from Rostelecom

The answer to the question “How to change the tariff on a SIM card from Rostelecom?” can be found on the provider's official website. He offers to make the replacement in self-service mode, using SMS from your phone to the short number 220. In the text field you need to enter the code combination of numbers that corresponds to the selected tariff plan. To find out, you need to do the following:

determine your place of residence - select your locality in the upper right corner of the main page;
go to the “Mobile Communications” section (subsection “Tariffs”);
select the appropriate tariff plan (click the “Details” button under its name).

On the right side of the page, under the connection application, information will be provided on how to switch to the selected tariff.

In addition, there is a toll-free support number for Rostelecom mobile subscribers: 8 800 181 1888. In order to change the tariff on a SIM card, you need to select the appropriate menu item and follow the instructions from the answering machine. If something is unclear or you have questions, wait for a connection with the operator.

Changing tariff via LC

The Rostelecom subscriber's personal account is positioned by the provider as a single multifunctional portal for remote customer self-service. You can access it from the company’s official website by logging in to the appropriate section. The service allows the client to carry out many operations within the framework of the provision of services by the provider without contacting the support service, independently. The functionality of the Personal Account is quite broad; the subscriber has access to operations from connecting and disabling new service options to changing the tariff for the entire range of services.

To take advantage of the capabilities of the personal account, the subscriber needs to register on the Rostelecom portal. The registration procedure is simple and does not require the collection and provision of any packages of documents. To open his personal account, the client must perform the following actions on the registration page:

indicate your details (full name);
enter your mobile phone number and email address;
indicate (select) your region;
enter characters from the security image (captcha);
click on “Continue”.

The company will send all registration and authorization data to the user by email, and a temporary password to the phone via text message. After registration, all functions of the personal account become available to the subscriber: managing the balance (replenishment using available methods), connecting, disabling options, services, changing service parameters, and so on.

In your personal account, to change the tariff plan to the home Internet service, the subscriber must:

go to the settings section);
select the service you want to change (home Internet);
click on the link “Change tariff”;
from what the system offers, choose the appropriate one;
if necessary, connect one or more additional options;
put a tick in the checkbox, agreeing to the terms (it is better to read them carefully);
click on “Change tariff”;
confirm the tariff change by clicking “Yes”.

Please note that through your personal account you can change the parameters of only those services that are attached to it. If the service you are looking for is not available, then you need to add the LSA (personal account) number of the service to your personal account. All services can be assigned to a single account, from home telephone and Internet to television and cellular communications.

Methods and features of changing the tariff

There are several ways to refuse some provider services in favor of others:

using the functions of your personal account;
in the My Rostelecom application;
in company offices;
by calling the technical support service;
via SMS (applies to mobile communications).

Each option has its own disadvantages and advantages, which are discussed below. In the meantime, about the specifics of changing tariffs in Rostelecom:

You can only change the tariff plan to the one that is currently in effect (not archived);
a subscriber can change the current tariff from Rostelecom for the Internet or home telephone only from the first day of the next calendar month, it is advisable to submit an application 10 days before this deadline;
It is best to connect a new tariff plan for mobile communications in the period before the monthly service package (minutes, SMS, GB) is charged.

Using the personal account functionality

Rostelecom offers to use the “Single Personal Account” service on its official website as a modern and convenient option for remote self-service. Subscribers are asked to complete a simple registration using their mobile phone number or email address. After this, they get the opportunity to manage all connected services - pay for them with bank cards without commissions, enable and disable additional options, and monitor the payment status.

Read: how to connect to the Smart Home service from Rostelecom and what opportunities it gives users.
We recommend that you learn how to obtain an electronic signature for Rostelecom clients.

To submit an application to change tariffs in your personal account, you must proceed in the following order:

enter the “My Services” section;
select the desired service (Internet, home telephone, interactive TV);
click on the link “Change tariff plan”;
select an available tariff from the drop-down list;
add additional options if necessary;
agree to the terms of the public offer (check the box);
Press the “Change tariff plan” button, and in the dialog box that appears, click the “Yes” button.

Important: you can switch between tariffs in the “Unified Personal Account” service only after the connected service is attached to your account. To do this, you need to enter her personal account number in the same section.

On the YouTube channel there is a video from the Rostelecom company on how to change the Internet tariff to any other tariff in your personal account (including the “Game” tariff). It can be found at the end of the article. Changes in other services (except mobile communications) are made using the same algorithm.

Using a mobile application

The functions of the “Unified Personal Account” service are almost completely duplicated by the “My Rostelecom” application for mobile devices. The software is available for free download from the Play Store and App Store content resources. As on the official website of the provider, there is also the ability to link different services and there is a “Change tariff plan” function. The procedure is almost identical to that described above.

Important: the digital service provider actively promotes the use of a personal account and a proprietary application for independent control over services. However, users do not always respond positively to the services - they work “every time” and often freeze.

At the company office

The most reliable way to change the tariff for Rostelecom services is to contact one of the company’s offices the old fashioned way. You need to come to the office with your passport, talk to a consultant there and fill out an application.

You should first familiarize yourself with the provider’s offers on its official website and choose an acceptable tariff in order to prevent managers from trying to impose unnecessary options. This option is suitable for those who do not want to deal with the nuances of using their personal account.

Tip: You can find the nearest service center in your region on the company’s website. To do this, in the upper right corner of the resource page, in the drop-down list box, you need to select your locality, then scroll down to the end and in the “Our Contacts” section, activate the “Sales Offices” link. On the page that opens, the addresses of the nearest centers will be presented in the form of a list and marks on the map.

Call the hotline

Rostelecom has a toll-free hotline number 88001000800 (same for all services). It can also be used to change the tariff for your home phone, Internet or television. At first glance, the method is convenient (you don’t need to go anywhere or look for Internet access), if not for certain difficulties.

You won’t be able to get through to the hotline right away (most large digital service providers are guilty of this), and then you’ll have to spend a long time “communicating” with the answering machine. You need to select the desired menu item, wait for a connection with a specialist and submit an application to change the tariff.

We advise you to find out what is shown on TNT channel 4 from Rostelecom.
Read: what to do if, instead of a picture on the TV, a Rostelecom user sees a black screen.
Find out which is better, Rostelecom or TTK.

Mobile app

For the convenience of its customers, Rostelecom has developed a convenient mobile account for smartphones “My Rostelecom”. The functionality of the application is identical to the web version of the personal account. On the main page of the website //lk-rostelecom.ru/ there are links to download the application for the main mobile platforms: for iOS devices in the App Store catalog, and for Android devices in the Google Play catalog. They are located at the very bottom of the page!

Is it possible to turn off telephone, television and other Rostelecom options without leaving the apartment?

In terms of usability, the application is no different from your personal account; the same sections are present, so the process of changing the tariff plan is practically no different from the scheme described above. The key function in the process is changing the service parameters, activated by clicking on “Change tariff”.

Changing Internet TP

The procedure for changing the Internet tariff from Rostelecom is practically no different from those described above. However, let's consider it separately. The most rational way is to use your personal account. You need to do the following:

Follow the link lk.rt.ru and log in with your personal data. If this is your first time using this service, please first go through the registration procedure.
Next, select the “My Services” section. A list will open in which you need to select “Internet”.
In the Rostelecom service management menu, you can change the TP. To do this, click on the “manage” button and a list of available TPs will open. Carefully study all offers to choose the one that suits you best.
Having selected the appropriate tariff plan, you need to check the box next to the agreement with the public offer and click the “change tariff” button. At the end, we confirm our action again by clicking on the “Yes” button in the window that appears.

Please note: TP will be changed only from the 1st day of the next month.

Alternative ways to change your home Internet tariff: contact the customer service center or call the hotline. However, in this case it will take much more time, so we recommend that you learn how to use the customer self-service service provided by the provider.

How to change Rostelecom tariff to your home phone

You can change your TP for your home phone, television and Internet at the contact center. Required:

Call the number.
Wait for an answer.
After connecting with a specialist, indicate your desire to change your current plan.
Choose another program.
An employee will manually change the conditions.
Afterwards the client will switch to the new program.

The SP can be loaded in the evening hours. If you decide to choose a similar method for the transition, then it is better to make a call during the day.

Where can I see the current offers for Rostelecom home devices?

If you are thinking about changing your tariff plan for your Rostelecom home phone, but are still not completely sure, we recommend that you first familiarize yourself with the current offers.

Go to the Rostelecom website https://moscow.rt.ru/ (link for residents of Moscow and Moscow Region). Make sure that the system has correctly identified your region;
You can change the location by clicking on the city name in the upper right corner of the window;

This is important, because in different regions the cost and names of tariffs can vary greatly.

Click on the "Phone" tab;
Or immediately follow the link https://moscow.rt.ru/hometel/local;
A list with current offers will open. To study the contents of the package in detail, click on the “More details” link;

Here you can immediately change the tariff - click the “Connect” button and fill out an application.

How to change the tariff in Rostelecom to the Internet

The home Internet tariff can be changed at the provider’s branch or in the user account on the operator’s website. The first option is the most reliable. You will need to write a statement that will be valid from the beginning of next month.

To make changes through your personal account, you will need to perform the following steps:

open “my services”;
Internet;
change the tariff plan.

Select the required one, if necessary, activate additional services, confirm the edits. With a landline telephone we proceed in the same sequence if there is a need to change the tariff.

All ways to change the current tariff

Changes can be made to any existing services available from the operator. Moreover, transactions with the Internet and telephone can be carried out once every 30 days. You must submit an application for changes at least 10 days before the end of the month, then the new package of services will begin to operate in the next month. If you apply later, you will have to wait a whole month, only after that the new package will be activated. Rostelecom does not charge a fee for switching to new conditions.

At the moment, Rostelecom has provided several ways to carry out a change:

in your personal account;
submit a change request from your phone;
call the operator;
visit your nearest branch.

Let's look at each option in more detail.

Request from phone

You can change the tariff on your phone in several ways:

Use the voice service. You will need to dial 630 and listen to detailed information about the packages that are available to subscribers. After which you will be asked to switch to a new one. All that remains is to follow the voice prompts to complete the procedure. If everything goes well, a confirmation SMS will be sent to your mobile device.
We change the Rostelecom tariff using SMS, which will need to be sent to number 220 . However, before carrying out the operation, you must visit the company’s official portal and familiarize yourself with all current tariffs. You will need to indicate the code of the option you like in your message.

Personal Area

This option is especially convenient; you can carry out any manipulations with existing services within 24 hours. Moreover, everything goes unusually quickly.

To change the tariff in your personal account, you will need. It is extremely simple, at the end you need to confirm your actions with a special digital code, it is sent to the provided phone number. Next, we adhere to the following algorithm to switch to new conditions:

At the top of the screen, find the “My Services” section and select the one you need.
Click “Change tariff plan”. Don’t forget to get acquainted with all the offers in advance and choose the best one.
You can immediately activate additional services.

Call to operator

You can change the tariff for Internet, television and other Rostelecom services by contacting the operator at 8-800-300-18-00 . He will talk about current proposals and help implement the necessary changes. Calling support is free.

You can also find other numbers that allow you to contact the operator. It should be noted that Rostelecom has a large customer base, sometimes it is difficult to get through, you will need to wait until a specialist is free.

Company office

A reliable method to change your home Internet tariff is to visit the nearest branch of your provider. Our staff will advise you, suggest which package is more profitable, and help you choose the best option. You can also find out from them about planned promotions, during which there are profitable offers.

You can find out the address of the nearest office at. Don’t forget, when heading to the department, be sure to take your passport so that the staff can carry out identification.

How to find a Rostelecom office

Change the tariff by calling technical support

If for some reason you are unable to be present in the office and use your personal account, you can change the tariff by calling the toll-free number 88001000800 . Technical support will help with any issues related to the provision of services, including changing the tariff plan.

Before calling the customer service, you need to prepare documents - a passport and personal account number. First, the subscriber gets to an answering machine, which will indicate which button corresponds to the desired topic. We select the desired item, and a live operator will answer on the other side. We voice to him our desire to change the tariff, indicate the passport data and LSA number of the service, the operator will accept the application, and at this point the procedure can be considered completed. You can also get advice when choosing the tariff you are going to switch to.

The method is simple, but it is worth considering that the hotline is a general one, several thousand calls are made every minute, so in some cases the subscriber will have to wait until the operator is free.

Using a combination on a smartphone (for mobile communications)

Rostelecom mobile subscribers can change their plan without even logging into their personal account. They have access to various digital combinations to switch from tariff to tariff.

Rostelecom assigns each new package of mobile options its own special code, and in some cases also a unique number to which this code must be sent. Sending is carried out free of charge from the smartphone in which the Rostelecom SIM card is located, on which the change will be made.

The codes can be viewed on the page of each new service package - in the Telephony section on the Rostelecom website.

To find out the code:

Go to the page https://moscow.rt.ru/mobile/mobile_tariff (don't forget to change the region to yours, codes and tariffs may differ!)
Check out the telecom provider's new lineup of offerings.
Choose the package that suits you.
Click on "More details" under the "Connect" button
Scroll to the bottom of the page.
Open the drop-down item “How to switch to a tariff”.

To switch, create an SMS message on your smartphone. Type the code from the tariff card into the text of the message and send an SMS to the number specified in the card. Rostelecom will accept the application, and if you have no debt and enough money in your account (monthly fee for a new plan), it will transfer you to new conditions and send a response message with information about the procedure and deadlines.

Rostelecom tariff plans

When making a decision such as switching to a new TP, you need to carefully study all the provider’s offers. Perhaps among them there are even more profitable and interesting ones than those that led you to such a step. In 2021, the following services can be ordered from Rostelecom:

A television.
Home Internet.
Home phone.

Each direction has its own tariffs. Figure out which TPs you use and compare them with those that interest you. All this can be done on the provider’s official website. There, account holders can change their tariff plan.

Rostelecom tariffs for home phones

How to change the package to the most optimal one?

Well, now you know how to change the tariff plan on your home phone in Rostelecom, we hope you understand the instructions. In conclusion, we will give a couple of tips on choosing the best tariff:

Answer the question - why do you need a stationary tube and how often do you use it.
Soberly assess your financial capabilities - how much are you willing to pay for a home phone every month?
Think about which plan would be more convenient for you to use - with a package of free minutes on mobile phones, with a limit on local home phones, with time-based charges for calls.
Compare the content of the selected offer with its cost. If you are satisfied with everything, you have found the optimal solution!

Our article has come to an end and now you know how to transfer your home phone to another Rostelecom tariff. Your home pipe will now work under more favorable conditions. Any Rostelecom subscriber can change the tariff, but the action is not subject to tariffs. In other words, you can switch to a different plan at least every month, testing all the current offers. Therefore, search and try until you find the best.

How to change your cellular tariff

If you are a Rostelecom mobile communications user, then to manage the service you just need to call 630>. The answering machine will announce a spoken menu. By selecting suitable items using special commands, you can select and connect a new tariff plan.

When you end the call, you will receive a notification confirming your actions.

It usually takes up to several hours to process the application. If the wait lasts longer, you need to report it to support.

Options and additional services

In addition to the ability to change tariffs and service packages for the use of television, mobile Internet and mobile communications, all subscribers are provided with some options. Here are some examples:

“Night acceleration” - the speed of the Internet connection increases at night (from 24-00 to 08-00);
provision of anti-virus software - installation of a licensed program to protect information on any personal computer or gadget from malicious programs.

Subscribers using Rostelecom home digital television services receive additional features:

top up from TV;
connection of additional channels of the selected topic

Subscribers of the company using , can take advantage of the following offers:

select any phone number you like;
unlimited use of additional subscriptions;
Caller ID connection;
redirection;
use for second line calls.

How to change the Rostelecom Internet tariff through your personal account

Important information! In RT, the methods for changing the tariff are similar for the Internet, home phone and TV. Therefore, in the article, the methods were combined for these three services.

You can change the Rostelecom tariff in the following ways:

Use your personal account.
In the client application.
At the support service.
At the nearest service office.

Which method should I choose to change conditions? It is worth exploring various solutions so that in the future clients can independently choose the option that is convenient for themselves.

If the problem is connection speed

The most common reason for changing the tariff is insufficient connection speed. Today, the provider offers tariffs with connection speeds of up to 200 Mbit/s, which can be obtained if technical capabilities are available in the subscriber equipment.

You just need to select a tariff - up to 30 Mbit/s, up to 60 Mbit/s, up to 100 Mbit/s, and so on, and proceed to it, using the instructions described in the further contents of the article.

But such speeds are available only to subscribers connected via an optical line; ADSL offers speeds of only up to 24 Mbit/s, and the provider Rostelecom has even less - up to 6 Mbit/s.

If the subscriber is connected via a telephone line and does not have enough speed, then you can change the provider, or wait until fiber is installed to the house, which the provider will notify you about, and connect a tariff with the required connection speed.

How can I check that the tariff has changed?

After registering on the site, you can change the Rostelecom tariff through your personal account and make sure that the changes have taken effect. An alternative option is to dial the call center number and ask the operator a question.

To confirm a change in mobile tariff, you can use other options:

Sending an SMS with the number 42 to a number Or send a message to a number with just one asterisk (*) symbol. The system sends a message with information about the tariff.

Visit to the service center. Rostelecom employees provide information about changing the package if the client has registered a number and brought a passport.
Study the information on the package with the SIM card (if the tariff has not changed previously).

As for the Internet, you can find out about changing the Rostelecom plan (except for the personal account and calling the support service) as follows:

come to the provider’s office in your city with your passport;
review the information in the service agreement.

The most convenient way is to change the tariff through your Rostelecom personal account and receive information about the transition there.

General ways to change the Rostelecom tariff

There are options for changing TP that are suitable in all cases. Whether it's upgrading to a new Internet plan, or you want to change your home phone plan.

The list of basic and effective methods for any case:

Register your personal account on the website rt.ru. It allows you to manage tariff plans for all services you have connected to from the company.
Contact Rostelecom support service. Call number 88003001800 or through the short voice menu service number 630.
Contact any Rostelecom service branch in your region with your passport.

Personal account Rostelecom

The convenience of this tool lies in its availability 24/7, online. Tariffs for any services are changed in your personal account according to a single scheme. Therefore, for each of them there is no point in prescribing the procedure separately.

The general algorithm will be like this:

On the control panel in the top line of your personal account, find “My services”, click on the tab;
Select the service for which you want to change the TP, click on it;
On the service page, click on the line “Change tariff plan” and select the one you want to switch to. Confirm your choice.

Call the operator or visit the Rostelecom office

A standard way to resolve many maintenance issues. It will also help you switch to a new tariff if you have met all the required conditions for the switch. Also, the existing TP should provide for this possibility.

To implement this option of switching to a new TP, you will need a passport. It serves as your personal identifier, and by using its number, a Call Center operator or office employee will quickly find your data in the program.

In LC

Your personal account is a tool for quickly managing your account. Now you can quickly adjust the parameters using it. How to change TP?

Go to the portal rt.ru.
Click on the “Personal Account” item.
Please login.
The user will be taken to the main page.
Choose a service.
Open the section with current tariffs.
Review available solutions.
Through your personal account you can quickly switch to another program. Just press a special button. But before confirming, please read the current terms and conditions carefully.

How to change Rostelecom tariff on your phone

If you connected to Rostelecom's cellular communications, then you are now a Tele2 subscriber. To change the tariff you need to dial the toll-free number 630 and press the call button.

The answering machine will tell you your current rate and dictate all currently available rates that you can upgrade to. In addition, they will dictate to you the order of actions that you will have to perform. The tariff change occurs within a few hours.

If you are a home phone subscriber from Rostelecom, then to change the tariff you need to call the technical support service at 8-800-181-18-30.

In addition, you can visit the nearest company office or go to your personal account. There you will find detailed information about your current home phone tariff and those available for connection. Please note that the new home phone tariff will only take effect from the first day of the next month.

Sources used:

https://tarifkin.ru/rostelekom/kak-smenit-tarifnyy-plan-rostelekom
https://lk-rt-ru-kabinet.com/how-to-change-tariff-for-Rostelecom/
https://rostelekomlk.ru/smena-tarifa/
https://operator-r.com/rostelekom-smena-tarifa.html
https://lk-rostelecom.ru/smena-tarifa-na-internet/
https://teleinside.ru/smenit-tarif-rostelekom/
https://standart67.ru/rostelekom/kak-izmenit-tarif-domashnego-telefona.html
https://telecomdom.ru/tarify-i-uslugi/rostelecom-smenit-tarif
https://otarifah.ru/tarify-rostelecom/smena-tarifa-dlya-abonentov-rostelekoma.html
https://rostelekom.info/page/kak-pomenjat-tarif-na-rostelekome

At the Rostelecom office

Another way is to go to a Rostelecom point of sale or office in person. It has several disadvantages. For example, a tariff change in this way can only be made by the person for whom the personal account is registered, while a remote change is available to any family member who has access to the personal account.

The offline method can become problematic if, for example, the contract is signed for an elderly family member - it is recommended to use it only if you are a direct subscriber and can confirm this.

Important! Be sure to take your passport and mobile phone with you, to which your personal account in the provider’s system is linked!

Changing the tariff in the office works like this:

Select an operating Rostelecom point - offices can be viewed on the map https://moscow.rt.ru/sale-office.
Come during business hours with your passport and money to pay the debt/new subscription amount (for the new tariff). If you want to change your Internet or TV tariff, make sure to take your contract or personal account number with you.
Report your intention to the manager and name the plan that you now want to have.
Provide your passport, pay the debt (if any), pay the subscription fee (if there is not enough money in the account). You may need to call out the code from the SMS message - the manager will tell you what needs to be done.
At the end of the procedure, you will receive an SMS with a message about the result of the transition and the new terms of service.

Any Rostelecom subscriber has the opportunity to change the tariff connected to their home or mobile phone and choose a more convenient set of options for television and the Internet. The provider does not charge an additional fee for changing the tariff plan, and subscribers can make a “castling” both in the company’s offices and remotely - by phone or via the World Wide Web.

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