How to close a number on MTS Belarus. How to block an MTS SIM card forever. In the customer support center

The procedure for blocking numbers on MTS is quite quick and simple. It all depends on whose number you want to block. If you are going on a long trip or your phone has been stolen, then you can block your SIM card in several ways: by calling the operator, by activating the “Voluntary blocking” service. But, in the event that something happened to the SIM card of your relative or friend, and this SIM card is not issued to you, you will have to act completely differently. Remember that you can always unblock your number or issue a duplicate SIM card so that you can safely continue to use your number. Find out all the available ways to block an MTS SIM card in this article.

How to block an MTS SIM card via the Internet

If you are registered in your Personal Account, it will not be difficult for you to block your SIM. To do this you need to follow these instructions:

Follow this link .
Log in to your personal account using your username and one-time password.
Enter the section for managing your number.
Select Block.

Please note that blocking a number can only be done from the same phone. Therefore, this is only possible if you have a SIM in your hands. To log in you need to get a one-time password and that’s the only problem.

How to find out the hidden number of MTS Belarus?

It was also mentioned above that every person is able to find out which number the call was made from, if he needs it. At the same time, figuring out how to find out the contacts of your interlocutor is not difficult. To do this, just order details of incoming calls and view all interlocutors in order of addition by time. As a result, focusing on unknown combinations and the approximate call time, you can get all the required information and find out the phone number of the caller. That is, the main thing is to ask the operator for help, after which obtaining information will no longer cause difficulties.

How to block an MTS SIM card through the operator’s website

On the web page of the cellular company MTS, you can send an application for SIM blocking. To do this, follow a simple algorithm of actions:

go to https://anketa.ssl.mts.ru/ind/feedback/,
in the column “What is the subject of your request related to”, check the box next to the item “Mobile communications”,
in the "Do you want" section about ,
indicate your full name
,
mobile number
,
email address
, and in the text enter
your passport details
and voice a request to block the SIM card,
select an acceptable response from the company: via SMS, e-mail, phone,
click "Send request".

Number recovery

The next logical step after blocking due to loss is to restore the MTS SIM card. To do this, the company provides two ways:

apply with the passport of the SIM card owner to any MTS salon in the region where it was purchased;
order a SIM card through the website.

To arrange delivery through the website, go to the following sections:

“Mobile communications” at the bottom of the site;
"Support";
"Actions with a SIM card..."
"Delivery".

Next, select the delivery method that suits you and fill out the form provided. Carefully check your passport details and the address to which you will need to send the card.

Please note that ordering a SIM card through the MTS website and its subsequent delivery are paid services. Payment occurs the moment you activate a new card

Funds are debited from the account to which it is linked. Make sure there is a sufficient amount on your balance.

We call the operator to block the MTS SIM card

You can make a free call to a consultant-operator at 0890 - a single short number, if you urgently need to deactivate your number. After you are connected to a specialist, you should express your desire to block your SIM card.

In this case, you must have a passport, because the operator will ask for your data and full name to make sure that you are really its owner before deactivating it. While outside your country, you can still perform this action by calling the operator in international roaming at +7 495 766 0166.

All calls are free from any world state. If the card is lost or stolen, you have no other option but to call the toll-free line 8 800 250 0890 from another number.

If you admit the possibility that another person can perform actions with your SIM card that has been lost or stolen, you need to immediately block it by calling the operator.

Do this from another mobile phone number 8 800 250 0890. This is important because the SIM is registered in your name, and it can be used for fraudulent purposes. The owner will be responsible for it. To avoid problems, act quickly.

How to unlock an MTS SIM card if the PUK code is lost?

It is now quite common for operators to use the so-called automatic block on SIM. This is necessary after three unsuccessful attempts to enter the PIN. And after that, now to unlock a SIM card, you first, as a rule, need to enter the PUK code combination provided by the operator when purchasing the card. If you find yourself in a situation where you do not have the PUK code to unlock your MTS SIM card with you, just call the operator at 0890 or 8-800-250-0890 .

The service in the salon is no different from the above method of unlocking a SIM card. Also here you will need the passport for which the card is issued.

Unintentional SIM card blocking also happens. In this case, voluntary blocking of the account is activated. In the first two weeks, you are not charged for using the service, but after three weeks, one ruble is debited from your account every day. Please note that it is necessary to remove the blocking as quickly as possible, because the funds may go into the negative.

When the SIM card is inactive for 60-180 days, it stops working completely, and your phone number can already be applied to a new card and transferred to other clients for use.

After you have removed the blocking, all your parameters, card settings, such as tariff, services and services, as well as the balance will remain on your account. There is a drawback here: it will no longer be possible to save new numbers on the new card. However, modern technologies have reached the point where large amounts of internal memory and the synchronization procedure with all kinds of Internet services will allow you to save all the contacts collected over a long time.

Automatic blocking of MTS SIM card (after 6 months)

The SIM card can be automatically blocked in the following cases:

if the balance was negative, the subscriber did not top up his account,
the client has not made calls for 60 days or more,
the owner of the number has not used paid services for more than 60 days.

Depending on the tariff plan, the start time for deactivation can vary from 60 to 183 days.

Once a phone number is blocked in this way, it can no longer be returned. After some time, the number will be sold to another user. The only option left is to purchase a new starter package along with a SIM at any communication store in the city, or order it in a special online store.

Temporary blocking of MTS SIM card

There are many ways to voluntarily deactivate your SIM card:

Contact MTS consultants by phone 0890 from phones of this network, +7 495 766 0166 while in international roaming, 8 800 250 0890 from any other phone numbers: Beeline, Megafon, Yota, Tele2, etc.
Dial mobile assistant 1116 and select the appropriate section from the menu.
Dial the command * 111 * 157 # and follow the instructions.
Through your Personal Account on the web page https://login.mts.ru/amserver/UI/Login.
By contacting an MTS salon in your city with a passport.

Voluntary SIM deactivation is subject to payment. Connection costs 0 rubles, disconnection costs 0 rubles, the first 14 days – 0 rubles, and starting from the 15th day – 1 rubles. daily fee. During a voluntary lockout, you will not be charged for your plan.

SIM cards are blocked for a variety of reasons. Sometimes this measure is forced, sometimes it is voluntary. If you have lost your mobile gadget or it has been stolen from you, the very first thing to do is to block the card so that an unauthorized person cannot use your confidential information and content. The operators themselves resort to such measures if there is a large debt on the number’s personal account. Cards are also blocked in case of a long trip, when there are no plans to use it for some time, and when they want to change the operator. In the second case, this measure is mandatory, since we usually link bank cards, accounts of various resources to the SIM card, use them to use various resources, etc.

As you can see, in some circumstances the only way out is to block the card. How to do it? There are a number of methods, but they depend on the specific situations and purposes of blocking. If you have a SIM card with you, it is best to use a USSD request. If the smartphone is stolen or lost, then other methods will apply. Depending on certain situations, we will tell you how to block MTS SIM cards.

Cost of blocking a number on MTS

The first two weeks of number blocking are absolutely free. The subscription fee begins to be charged from the fifteenth day of blocking. It will be 1 ruble per day until you remove the blocking yourself. Activating the service is free, as is deactivating it.

Take care of this service immediately if anything happens to your phone number. Especially if the number has social network accounts, bank cards and email connected.

Yes, troubles happen. The phone may be irretrievably lost or stolen. Or maybe you just decided to change your phone number or simply stop using communication services for a while, as, for example, in the case of a long-term business trip. However, in any of these situations you cannot do without blocking the SIM card. You don’t want someone else to use it and your money. How to block an MTS SIM card and restore it if necessary? Yes, very simple!

You will only need a passport, a phone and Internet access, depending on which blocking method you decide to use.

SIM card blocking provides for a connection that prevents the use of communication services. To activate this service, you can use one of the 5 methods below.

Through the Personal Account service.

Important! After activating the “Voluntary Blocking”, it will be impossible to access the password for the Personal Account service on the operator’s official website.

You can connect the service through your Personal Account by going to the menu of the “Service Management” section and selecting the “Voluntary blocking” option and click connect, and you will need to set the validity period of the service. It should not exceed six months.

Using the MTS service.

To do this, you just need to dial the combination *111*157# on your phone and press the call key;

Tip: To access the MTS service, you need to dial *111*1# from your tablet or smartphone and receive a link, following which you can download the application. The application can also be downloaded via Appstore and GooglePlay.

Using the Mobile Assistant by calling 1116.

Important! Calls to this number in your home region are free.

Call the MTS Support Contact Center to the short number “0890” (for MTS subscribers) or by phone 8-800-250-08-90 (for all operators).

It may take some time to wait for a response from a specialist due to line overload.

Contact the company office (the passport of the SIM card owner is required).

Important! After activating the “Voluntary Blocking” there is no subscription fee for the tariff, and no payment is charged for already connected services. After disabling the option, the tariffication is resumed. At the same time, connecting and using the service for the first 2 weeks is free, and starting from the 15th day, the tariff subscription cost of the service will be 1 ruble per day. Disconnection is free.

Temporary SIM card blocking

The use of MTS services, however, like any other operator, can be suspended for a while.
If you don't need a SIM card yet, don't rush to give it up forever. Perhaps after a certain period you will return to using the company's services. This is relevant, for example, for those subscribers who decide to choose another mobile operator. Who knows, maybe you don’t like the terms of service or need an MTS SIM card. In this case, it is better to temporarily stop using the card by deactivating it. For this purpose, there is a special service from the operator called “Voluntary blocking”. By activating the service, you will block the SIM card for any (temporary) period. The blocking time is determined by the user. If you need the number earlier, you will also quickly remove it.

By activating voluntary blocking, you block access to any operator services and can only dial 112 in case of emergency. But, at the same time, if you deactivated the SIM card, for example, for a period of 3 months, and you needed it after 30 days, you can also simply remove the ban and activate calls, SMS messages, and Internet access. That is, the blocking period can be revised at any time if the need arises.

What will happen to the money in your personal account? They are frozen and can be used after the number is activated. And during “downtime”, no subscription fee is charged either for communication or for additional services, options, and subscriptions.

To activate Voluntary Blocking, use one of these options

Send USSD request *111*157# call.
Call 1116 and follow the instructions of the automatic informant.
Activate the service in your Personal Account. Click on the “Blocking” item and on the new page, find the service and activate it.
Contact a Contact Center employee.

To deactivate Voluntary Blocking, use one of these options
:

Self-service service (how to proceed is indicated above).
Dial the Contact Center number and voice your request.
Go to the MTS communication salon.

No money is charged for activating the service, but you can use this opportunity for free only for 2 weeks. If the blocking exceeds this period, a fee of 1 ruble per day is charged.

If you don’t plan to use your MTS number anymore, it’s better not to spend the money, but to block it forever.

Unlocking if there is no PUK code

When you purchase a new SIM card, special keys for activation are supplied with it in the starter kit, usually they are written on the packaging - PIN and PUK. The first is required to protect personal data and only three attempts are allowed to enter it. If it does not work, then automatic blocking occurs. To withdraw, you must enter PUK. This time, 10 attempts are given, after which the SIM completely fails and there is no way to restore it, you can only get a duplicate.

If you forgot your PUK, follow the recommendations:

The code is indicated on the packaging of the equipment.
The sequence of numbers is unique; it is implemented for one SIM card. Information about it is in the provider's database. To find out, contact any company service salon and ask an employee to dictate the required numbers. The procedure is not available without a passport.
Request the necessary information by calling the technical support number “0890”. The data is confidential and you will be asked to confirm your identity.

After receiving the code, try to write it down and keep it in a safe place.

Attention! We do not recommend typing a combination at random; nothing will come of it.

How to block an MTS SIM card forever

It is better to block the SIM card of a stolen/lost smartphone without the right of recovery.
This step is also taken by subscribers who decide to refuse the services of MTS. Permanent blocking is possible using several options. Choose your method and refuse the communication services of this operator: This is how MTS SIM cards are blocked temporarily or forever. Choose a method based on your situation.

Voluntary blocking of MTS is an opportunity that the cellular operator has provided to all its customers. If a person does not plan to use the number at all or decides to temporarily refuse communication services, you can do this without any problems. The main thing is to know exactly how. There are several options for the development of events. What should you pay attention to first? How can I enable and disable the service being studied?

Peculiarities

The main feature of the option, which was already mentioned above, are exceptions that allow you to recognize the number even after connecting the service. Caller ID does not work:

when making emergency calls;
when sending SMS and mms messages;
when using voicemail and sending audio recordings;
when using the “Dial” function;
during calls to a landline, if the interlocutor’s phone has a caller ID function.

In addition, subscribers are able to independently indicate interlocutors during communication with whom the service is suspended. A special command *31#xxx is provided for this. Instead of xxx, indicate the telephone number of the interlocutor in international format.

In addition, users have the opportunity to hide their identity without connecting to the described service. To do this, dial #31#xxx and press the call key. Instead of xxx, you should indicate the telephone number of the interlocutor. The service is valid once. There are no other features of the system.

Ban on withdrawal

The first thing you need to pay attention to is unlocking. After all, it is no less important than connecting the service being studied. All clients who use the function sooner or later ask about how to remove the voluntary blocking of MTS. And here they may not have the best answer.

The thing is that unlocking is not always possible. It all depends on which block was set by the subscriber. A temporary one allows you to restore the functionality of the SIM card, but a permanent one does not. Therefore, when using (MTS), you should pay attention to what type of block will be installed.

Price

Before you enable an attractive option, you need to understand the cost of activating the use of the function. In the case considered, there is no unified approach to pricing policy. The price of anonymity depends on the tariff plan installed on the user’s SIM card. Therefore, the cost of connection should be specified separately. The easiest way to understand the prices is to call the already mentioned contact center and consult with the hotline staff. Consultations are provided free of charge, and therefore there will be no problems with finding and receiving information.

Personal Area

However, customers indicate that the feature being studied has multiple ways to enable and disable it. For example, you can use the “Personal Account” on the mobile operator’s website. How to remove the voluntary blocking of MTS or enable it?

You must first visit the website mts.ru, then log in to your “Personal Account” there. Next, it is recommended to visit the Internet assistant. The services have a “Block number” function. If you click on this line and follow the instructions (namely, select the appropriate option - whether you have access to the SIM card or not), you will be able to block the number.

How to disable voluntary blocking on MTS? To do this, you will again need a “Personal Account” and an Internet assistant. If the SIM card was previously blocked, the “Unlock” line will now appear in the services. Accordingly, its use will help restore the functionality of the number.

Working with the service

Let's see how to block a subscriber's number on MTS and what is needed for this. First you need to connect. This is done through the “Personal Account” or the USSD command *111*442#. If you need to disable the service, dial *111*442*2# or look at the control panel of your number.

Now let's look at how to block a subscriber on MTS - to do this, dial the USSD command *442# and follow the network prompts. You can also send an SMS with the text “22*number” (without quotes) to service number 4424. In the latter case, the hang-up type indicating the subscriber’s unavailability will be automatically selected. The easiest way to block an unwanted subscriber is through the website https://bl.mts.ru/.

Let's look at how to block SMS from an MTS subscriber - to do this you need to connect. After this, we block the numbers according to the above instructions. If you are going to block an alpha numeric (short alphanumeric number), do not pay attention to the case of the characters entered - you can block this subscriber with any type of spelling.

Now you know how to block a particular subscriber on MTS. If you want to block SMS, dial the USSD command *111*2320# or look at your “Personal Account” - this will enable “SMS Pro”. Please note that sending messages to 4424 is free only when you are on your home network. You can find a complete list of available commands, about three dozen of them, on the operator’s official website.

There are times in life when you urgently need to block an MTS SIM card. It is important that instructions on how to do this are always at your fingertips.

Team

Voluntary blocking of MTS can be activated using the USSD command. It should be noted right away: you will not be able to unblock the number this way. Therefore, USSD requests are relevant only for connecting to the service.

What will need to be done? Dial *111*157# on your mobile phone. Next, click on the “Call” button on your phone and wait until the request is processed. After a few seconds, the voluntary blocking of MTS will be activated. The first 2 weeks the service is absolutely free. Starting from the 15th day you will have to pay 1 ruble for every 24 hours of using the opportunity.

Customers indicate that it is the USSD request that is in greatest demand. This technique allows you to independently and at any time use the number blocking function. Only the studied combination is suitable for temporarily disabling a SIM card. This means that it will be possible to restore the SIM card when it is needed.

Other ways to connect to the service

If a subscriber is not registered in his personal account or has forgotten his password, setting up a voluntary block via the Internet for him is impossible. Recovering a forgotten password from MTS is done via SMS. Accordingly, if you do not have a SIM card, you will not be able to restore the access code.

There is a feedback form on the operator’s website for sending letters to customer support. But, alas, it is designed for only two types of messages - claims and information about fraud. It is impossible to send a request to connect or disconnect services using it.

If you do not have access to your account, you can set a block using the USSD command *111*157# or by personally contacting the company. You can do this:

by calling the support service from any available phone (number 8-800-250-08-90);
by contacting one of the company's sales offices in person.

Short number

What else can you pay attention to? There are many options for connecting the service you are studying, as well as disabling it. You can call the short number 1116. A robotic voice will turn on here.

The subscriber must listen to everything that is told to him after the call, then press the button responsible for blocking. Just a few seconds and it's done. The SIM card will be disabled. Either temporarily or permanently. It all depends on which button the subscriber chose.

Voluntary blocking of MTS can be lifted in the same way. Only clients do not leave the best reviews about this method. It works ineffectively, and most often your request can be refused. Therefore, calling 1116 should be considered primarily as a way to activate the service.

How much does the service cost?

The cost of activating the option and its monthly maintenance depends on the specific tariff plan used. This information can be obtained in the information section of the official website, or by directly contacting a qualified technical support specialist. Ask him “How can I find out the cost of the “Auto-dial” option on my tariff plan?”, after which you will need to answer several questions. Such a consultation will not take much time.

Also, participants of the MTS Bonus program can activate the service completely free of charge, using the accumulated points.

Call to operator

By calling the telecom operator, you can enable or disable any proposed function. And blocking/unblocking a number is no exception. Especially if you need to temporarily abandon communication services.

How to remove voluntary MTS blocking from your phone? In the same way as connecting it - by making a call to number 0890. The subscriber must wait for a response from the call center employee. Next, it tells you what exactly needs to be done: block the number or unblock it. In the first case, we must not forget to mention the type of blocking. This function is either permanently or temporarily enabled.

Next, the call center employee will ask for your personal information and check it against the database. After all, all functions with a SIM card can only be performed by the real owner of the number. If everything is correct, a request will be made for the subscriber to activate a particular service. You can hang up. As soon as the request is processed, a message will be sent to the mobile device about the successful activation of the “Voluntary blocking” (MTS) function or about its refusal.

Communication salon

Another very good way is to personally contact the offices of a mobile operator to receive certain services. If you are interested in how to unlock the voluntary blocking of MTS or connect it, you can use this method. Only for him you should take your ID with you.

The first step is to visit the nearest MTS cellular communication store. Next, the citizen informs the employees that he wants to block or unlock the SIM card on the phone. He will be given an application form, which must be completed personally by the client.

Next, the finished document is given to office employees. A few minutes - and connecting/disabling the function will be activated. By the way, to enable (MTS), you can simply give your mobile phone to office employees and inform them of your intentions to refuse to use the number. That is, without a statement. For this, clients leave positive reviews about the company's work. After all, you don’t have to deal with paperwork at all!

But unlocking the phone is a more important matter. And therefore, it occurs only after the corresponding application has been transmitted to employees. However, they return the number to working condition very quickly. Clients indicate that the voluntary blocking of MTS after writing an application is removed in 5-10 minutes. This means you don’t have to worry that the process will drag on!

Why do users have to look for an answer to the question of how to block an MTS SIM card? There are many reasons for this: a long trip abroad or to another region, losing the phone along with the old number, temporarily switching to the services of another mobile network operator.

And if you lose your SIM, you will thus protect your loved ones and friends from fraud. The service we will talk about in this material is called voluntary blocking.

Almost every subscriber knows how to use their Personal Account and has already appreciated the benefits of working with this service. First of all, it's fast. You can perform all actions on a PC, tablet or smartphone, for which you only need an Internet connection, secondly, it is convenient - the functionality is very simple and clear, and the tabs combine similar information, thirdly, everything depends on you, you decide for yourself problems and know everything about your services, packages, number management and payments.

Your personal account can also be used directly to deactivate a SIM card. To do this, visit the page https://login.mts.ru/amserver/UI/Login, enter your phone number and receive a password for authorization.

Click “Login” and select the “Number Management” tab. There you will find information about your tariff and balance, the number of bonuses, as well as the “Block” button.

Follow the instructions and remember that if your SIM card is not active, you will not be able to visit your personal account on the MTS website. Only after unblocking will you be able to use this service again. Therefore, if you need to make any financial actions, do it before blocking.

Reasons for installing a lock for an MTS SIM card

In order to block a SIM card yourself, the operator has provided several methods. But first, let’s find out what reasons there may be for such actions:

the client does not plan to use his own number for some time, and wants to save on the monthly fee (there is a need to install the block temporarily);
the owner plans to change the SIM card and permanently deactivate it;
if you lost your phone (we’ll look at how to block an MTS SIM card in a similar situation later);
when the mobile phone was stolen.

If you have lost your phone, you can carry out the blocking procedure without the help of an operator, via the Internet in your personal account

It is especially important that the SIM card can receive bank notifications with Internet or mobile banking access codes. In such cases, there is a risk of unauthorized debiting of funds from the card account

The owner should immediately contact a call center employee or block the SIM card himself. We will learn about all options for suspending services (both temporary and permanent).

Temporary blocking if you lost your phone

Let's find out how to block an MTS SIM card if the owner needs to suspend its operation for some period of time. There are several ways to do this. You will need to activate an option called Voluntary blocking:

in the nearest stationary salon;
by telephone (by calling the call center or following automatic prompts);
using special USSD commands;
via the Internet after the user has logged into his personal account.

Let's consider all the provided methods in more detail.

A visit to any fixed MTS mobile communications office will allow you to temporarily install a block on your SIM card. To do this, you will need to present your identification card (passport) to the employees. You must confirm that the blocked number belongs to you.
Short commands in USSD format will allow you to quickly set a block for a specific time. To deactivate, you will need to dial the following combination of numbers: *111*157# and confirm your actions with the call key. This combination will allow you to use the services of the MTS service.
How to block an MTS SIM card via the Internet? Just log into your personal account, where there is an option called Voluntary blocking. It is intended to temporarily suspend all services. Select it and activate it according to the prompts.
In telephone mode, you can contact the operator on duty (tel. 0890, for calls within the city or for other operators, tel. 8 800 250 0890, when roaming use +7 495 7660166). It is also possible to communicate with an automatic mobile assistant - combination 1116. Voice menu prompts will allow you to temporarily deactivate the SIM card.

Any of the listed methods is used if necessary. You can reactivate the card (disable the Voluntary blocking option) online, over the phone or in person. This service (connection and disconnection) is provided free of charge. During its validity period, all services connected to the card will be unavailable, and no monthly fee will be charged for them.

If you have lost your phone, and you do not remember the login and password from your personal account, you cannot do without the help of a cellular operator. Seek advice by phone or in person at the salon.

Forever: without an operator via the Internet, telephone and in the MTS salon

If the owner wants to permanently abandon the number, then you can use any of the methods provided for this, namely:

Through the Internet. How to block an MTS SIM card yourself without an operator? To do this, you need to log in to your personal account on the operator’s website, select the Blocking option (the proposed option is Temporary - skip), then the Next button. When installing the block, confirmation of your intentions will be required forever.
In telephone mode. Contact one of the above telephone numbers to contact call center employees from numbers belonging to the operator, in roaming or from landline landlines;
Directly in the office. Personally visit any nearest salon with your ID (passport) and block the number.

Important: in case of theft or if you lost your mobile phone, you should suspend the SIM card as quickly as possible. Use any available option for this (on the Internet yourself, in any stationary office, with the help of an operator)

Please note that if the block is permanently installed, it is impossible to renew the card.

Block a SIM card by calling your operator

No way to go online? It doesn’t matter, you can deactivate your package voluntarily and by calling the MTS operator. For this purpose, there are several service numbers that are free for users.

Call from a mobile phone 0890 or, while abroad, to a toll-free number. Be prepared for the consultant to ask you certain questions regarding your passport data and actions with SIM.

After the specialist is sure that he is talking to the owner of the number, he will block it at your request. You can use these same phones to unlock your package.

Please note that even if there is no activity with your SIM, money will be deducted from your balance. Connection costs 0 rubles, disconnection also costs 0 rubles, but the daily fee is 1 rubles. Only the first 14 days are free.

After phone no. will become active again at your request, billing will be fully resumed, and if you have a tariff with a monthly fee, it will begin to be deducted from your account again, and all previously connected subscriptions and options will also be available.

How to connect to MTS

Stay informed MTS does not require a connection, it is activated immediately when you launch the SIM card. All news reports and other information arrive on your phone as pop-up notifications. To become a participant in the program, you need to press the “OK” button to proceed when the next Push notification appears. Then the service will redirect you to a page where you will be offered information about the cost of the service, music or game.

Most users are not happy with sudden notifications on their phone. This explains the not very good popularity of this service.

Contacting your nearest customer service center

The official MTS store has specialists who will help you with any issue related to the company’s services. Therefore, you can always visit the nearest one and ask them to temporarily disable the SIM card.

Addresses for each specific city can be found on the official MTS website https://www.mts.ru/mobil_inet_and_tv/help/mts/offices/?tab=shop. Be sure to bring your identification document with you.

By the way, to restore communication on your number you will also need to present your passport. Keep this in mind when you decide to remove the blocking. Voluntary deactivation can be canceled by calling the contact center 0890, in communication shops, as well as in dealer showrooms.

Category: ,
February 16, 2016

Disabling the “Voluntary blocking” option

Sometimes MTS network users want to return activity to a blocked SIM card and are interested in how to remove the block from an MTS SIM card. To do this, they must use methods developed by the company. These include:

Call the contact center at 0890 and talk to an operator who will help you unlock the SIM card.
By logging into your personal account, you can remove the temporary blocking.
By visiting an MTS communication salon. This method implies the fact that the subscriber must have a passport with him to verify the identity of the SIM card owner.