How to terminate a contract with a telecom operator: detailed step-by-step instructions

Date: July 8, 2021 | Updated: July 8, 2021 | Author: Moblie-man

Even if for many years you have been completely satisfied with the quality of the services provided to you by your cellular operator, it is by no means excluded that over time it (the quality of service) may decrease. However, we cannot exclude temptation from other mobile companies, which are constantly trying to lure other people’s subscribers to the “dark side”. In this case, the question often arises of how to disconnect from the operator and correctly terminate the contract with him.

Do you like your operator?

Yes, everything is fine! No, I’m thinking about a change

By the way, subscribers can refuse to further use the services of a cellular operator in other cases, for example, when the SIM card was lost or stolen along with the phone, because its use by third parties in some cases can harm you, as the true owner, personal information about which is stored by the operator.

Basic features from the operator

When choosing how to add a number to the Iota blacklist, it is important to study the main option - the operator’s offers.
This blocking option will be the fastest, most comfortable and “inconspicuous”. The yota subscriber will simply hear that you cannot answer the call or the number is not available. That is, such a solution allows you to make blocking secretive and simple. In addition, the basic operator capabilities allow you to set a lock on any device, regardless of its functionality. However, calls from a blocked subscriber from other numbers will not be blocked. Accordingly, he can easily understand that you are ignoring him.

Blocking a SIM card through a call to the call center

By calling 24/7 support at:

8-800-55-00-007

Listen to the autoinformer, then select the appropriate option; in order to block the SIM card, you need to contact the operator. When you do this, be prepared to give your number and passport details. Explain the reason for the blocking, and then receive the result of your request.

Perhaps these are all the methods by which you can block your Yota card. Which method turned out to be the most effective, write in the comments.

Deactivation options via the Internet

The subscriber needs to go to the site via computer or mobile and contact a specialist, but it’s worth talking about each option in more detail:

Online chat. You can contact a specialist online through the application or website. You should find the “Ask a question” item, and an online chat will open for the client. It contains personal information about the city, phone number, personal account. Additionally, a disturbing question is written. Within five minutes a consultant will contact the user and answer his question.
Email. The subscriber can write a request to deactivate the SIM card to the email address. The letter contains the owner’s details, city of residence, telephone number and contract information.
Personal Area. The subscriber should go to the Iota website, then register there and go to his profile. To block, you should find the “SIM Management” item, the blocking title will be highlighted there.

Where to restore SIM card Yota

Like any other operator, Eta provides such a service. You can get a new card - you can order it in any format. Your balance and tariff plan will remain unchanged. At the moment, the operator issues size cards:

MiniSIM – 15*25 mm.
MicroSim – 12*15 mm.
NanoSim – 5*12 mm.

Different devices require the installation of SIM cards of a certain format. Find out in advance what size you need - if you can’t, the department’s specialists will help you figure it out. Most often, people restore cards after losing or stealing a mobile device. If this situation happens to you, follow the algorithm:

Call technical support at
88005500007
and contact the operator.
Tell him that the SIM card needs to be blocked immediately.
Initiate immediate reissue.
Decide which branch is most convenient for you to get a new card.

If during the conversation you do not specify any specifics, the operator will give you a SIM card of the previous format and size. If you want to change it, you need to tell a specialist about it in advance. Please note that when re-issued, the balance and tariff plan remain unchanged.

Yota is a cellular operator that comes to the aid of customers. You can order a card reissue through a special application. Go into it, open the window. In the window that appears, choose where it is most convenient for you to order a new card. You can call one number

88005550611

and arrange the service. The most convenient way to do this is through

If you don’t know where you can restore your Yota SIM card, call the operator’s contact center. Specialists will find out in which area it is most convenient for you to visit a post office. Keep in mind that not every item is suitable - not everyone has the authority to perform such an operation. Only the owner can initiate re-issuance of the card - check in advance which SIM card is issued for. You must have your passport with you to confirm your identity. Only after checking the documents will the specialist issue a new SIM card.

You can find out where to get a card on the operator’s official website via the Internet. There is a map with the location of salons providing this service. If you don’t have time to figure it out on your own, you can write a text message with a question to number 0999. You can receive a prompt answer when you contact us by email.

The ability to restore SIM cards is implemented by all cellular operators and the Yota (Eta) operator is no exception.

If for some reason you lose your SIM card, you can always get a duplicate. In what cases are SIM cards replaced?

If the SIM card is physically damaged;
If your mobile phone is lost or stolen;
If the formats do not match.

SIM cards are electronic devices that have small chips inside them. Therefore, it is not surprising that they are prone to breakdowns, like any other electronics.

Sometimes SIM cards are simply no longer detected by mobile devices, contact storage begins to fail, causing smartphones and phones to behave incorrectly.

In this case, you need to get a duplicate SIM card, keeping your phone number.

Has your mobile phone been stolen? Or did it just fall out of your pocket in a crowded place? In this case, you need to do the following:

Block the current SIM card - blocking is carried out by calling 8-800-550-00-07;
Get a duplicate SIM card with your phone number.

Thanks to this, you will quickly and without damage regain control over your own number.

The Yota SIM card can also be blocked online - go to the operator’s official website and write in the chat that you want to set the blocking.

Consultants block the SIM card instantly, so attackers will not be able to use it.

The last option is that you bought a new smartphone and discovered that the old SIM card does not fit it. For example, you used a SIM card in the micro-SIM format, but your new phone turned out to be designed for the nano-SIM format. What to do?

When you receive a duplicate, the following is saved on your number:

Tariff plan;
A set of options and services;
Balance.

As for contacts, they are stored not on the network, but directly on the SIM card itself. Therefore they will be lost.

Has your SIM card gotten lost or simply become unusable? Then you need to get a duplicate of it. You can restore your Yota SIM card at one of the service offices. At the same time, duplicates are not issued at partner offices - take this into account when searching for offices on the map.

How to get a duplicate or check for a replacement Yota SIM card? To do this, you need to arm yourself with Internet access, go to the operator’s website and find the address of the nearest office.

You can obtain similar information by calling the help desk. Once you find the nearest office, go to it, taking your passport with you.

More about Yota: Yota tariffs and services for additional features

Give the operator your phone number or contract number and ask them to give you a duplicate. After checking your passport data, the service office operator will give you an active duplicate of your old SIM card - it is already ready for use. Here, in the office, you can unlock a previously blocked Yota SIM card.

Like any other operator, the cost of restoring Yota SIM cards is 0 rubles. After receiving a duplicate, your old SIM card will be blocked - it will not be able to register on the network.

If we become a subscriber of any cellular operator, this does not mean that we will not need to disable it over time, temporarily or permanently. Our article will tell you how to disable yota and whether it can be done.

To restore a Yota SIM card, you need to visit a certified point of sale of the provider. Here it is necessary to take into account that in partner salons and in partner offices it will not be possible to replace a SIM card! To be sure, it is better for the subscriber to find out the address of the nearest office on the official Yota website by opening the section in the main menu

Please note that the operator has provided a separate sorting of the addresses of service points of sale that can provide SIM card replacement services.

You can also find out the nearest address of a certified point of sale from a consultant at the subscriber service center using a single toll-free number 0611 (for Iota mobile phones).

If the card is lost and communication with the call center will be carried out from a landline phone or the phone of another mobile operator, you need to use a separate number 8 800 555 0611.

The procedure for restoring a SIM card requires mandatory compliance with a number of formalities, since only its actual owner has this right. After an office employee identifies the owner of the SIM card using a passport, he will issue an active duplicate of the card, which is completely ready for use. The old SIM card will be completely blocked and will no longer be able to be used.

Alternative method: do not use a SIM card, the contract is terminated automatically

Another way to refuse services is to stop using a SIM card from a specific operator. All you have to do is stop using communication services and stop replenishing your account. If the balance is negative, the operator blocks Internet access and communication services for the subscriber and, if after a certain period you do not top up the balance, the contract between you and the operator will be terminated automatically.

If you decide to “go” this route, then remember one thing: do not leave money on the SIM card if you do not want to use it. The fact is that all operators, before terminating the contract for inactivity, write off funds from the balance of the SIM card in advance if you do not use it.

Plus, there are cases when some unnecessary and “promised payments” are connected and the operator takes your account balance into a big minus, even if you do not use the services. Problems may arise and you may be forced to pay debts.

For example, MTS has the following lines in its subscriber service agreement:

In case of non-use of paid communication services through the Subscriber number within 150 days and subject to a positive balance of the personal account, tariffication of communication services on this Subscriber number will be carried out in accordance with the terms of the tariff plan “Basic 092013” (conditions of provision: www.mts.ru) .

“In Russian” this means that on the “Basic 092013” tariff plan the subscription fee is 3.00 ₽ per day, and it makes no difference whether you use the operator’s services or not. Money will be withdrawn from the account until it runs out.

Terms of automatic termination of the contract in case of inactivity with telecom operators in Russia

Operator	Automatic termination period
MTS	184 days
Megaphone	91 days
Beeline	181 days
Tele 2	181 days
Yota	91 days
Rostelecom	181 days
Danycom	181 days
Tinkoff Mobile	181 days
SberMobile	181 days

However, I remain of my opinion, and I believe that if you want to be sure that the contract is terminated, and not rely on chance, the most rational decision would be to take the time to personally appear at the office of the cellular operator and fill out an application for termination agreement.

Each operator systematically updates the terms of service for its subscribers, and it is possible that in case of a usual refusal to continue using the services for a certain period, an additional subscription fee may begin to be charged, and this is probably not the most suitable option for every client.

Call to operator

Subscribers of the mobile company Eta can contact the operator via a phone number. After contacting the manager, all that remains is to ask him a question, which is clearly formulated in advance for an appropriate answer. The question may also be related to how to block a Yota SIM card.

It is important to clearly indicate the reason why the SIM card is blocked. This may be not only a categorical refusal to provide further services, but also temporary departure. In certain situations, which will be indicated by a technical support specialist, you will not have to deactivate the SIM card.

When visiting a country other than Russia, you will not need to block your SIM card, since there cannot be a negative balance here. This process will only save the remaining balance, without subsequent withdrawal.

A request of similar content can be sent by message to number 0999. All that remains is to receive a notification from the operator about the deactivation of the SIM card.

Internet connection from the company Iota

Internet connection is mainly carried out automatically. An icon on the screen informs you that data is being exchanged. But sometimes you need to configure apn yota manually, using the data that the provider sends to each new subscriber when activating the SIM card. If for some reason an SMS from the operator did not arrive or was lost in the Spam folder, you need to call the support service and ask them to resend the settings. The received data will need to be saved after opening the message.

After connecting to the network, you should launch a special application from iota (without it you will not be able to start using the World Wide Web), previously downloaded to your smartphone or tablet. All that remains is to choose the appropriate tariff and connect it.

How to add to the blacklist on yota

In order to add an SMS number to the yota blacklist or block calls, you need to follow a few simple steps:

Check for a blacklist. By dialing *903# and calling, we go to the Ussd menu, which will allow you to regulate calls and adjust the operation of the spam filter. In this menu you can clarify whether there are already blocked numbers, add to the black list, or clarify other information.
Black list. At this point you can view the availability of blocked numbers.
Blocking the number. This menu allows you to set a new lock. In this case, the menu takes you to a list of the last 10 numbers. To select one of the subscribers to add to the hour, you need to double-click the number. When you select the main menu, the system directs you to the original result using the *903# command.

How to block a SIM card from the Yota mobile operator forever?

88005550611

To restore your SIM card from Eta, you don’t have to spend money. The operator offers its users to replace the card for free. When a new one is issued, the old card will be immediately blocked. You won't be able to use them on two different devices.

It is possible to terminate the contract for communication services unilaterally - this is the prerogative of the provider. If you do not comply with the terms of cooperation or your activity is zero for 6 months, the provision of services will be terminated. It is pleasant to note that during this period funds are not written off and debt does not accumulate.

The service of replacing an old card with a new one is performed by the Yota provider completely free of charge.

In this case, the possibility of targeted delivery of a duplicate is not provided. The subscriber must personally visit the office, go through the procedure for identifying the owner of the number, write an application and receive a new SIM card. You can immediately ask an Yota employee to activate the card, check the balance, tariff conditions and the list of connected options.

Where to get a new SIM card

Don't know how to restore a Yota SIM card? Ask technical support specialists about this or find information on the official website. You can contact specialists at any point of sale, but not all of them will help you with replacement - but they will be able to tell you where the service can be performed. Visit the official Yota website and select the “Points of Sale” section. Check the box that you need to replace the SIM card, after which a list of where the service is provided will be displayed on the screen.

88005550611

and arrange the service. The most convenient way to do this is through

It is easy to restore a Yota SIM card by visiting the main office of this company, while partner offices do not provide such services to clients. The official Yota website on the Internet lists all the addresses of the main offices. To obtain this information, open the “Points of Sale” section.

Important
By clicking on this link, the user will be able to separately view the list of addresses where it is possible to activate a blocked SIM.

If there is no Internet access, the subscriber can dial 0611 and contact the service center. There, the consultant will tell you in detail where to go with the problem and what documents you should have with you. Customers are also provided with an additional number 88005550611, which is used when calling from another operator.

To activate the card, the user will have to follow the basic rules. Only the real owner has the right to restore it. For this reason, the consultant is provided with a passport for personal identification. After identifying the owner, the specialist will immediately issue a new SIM, which can be used for its intended purpose. The old card will be blocked by the company and you will not be able to use it.

Read about operators: Why the tablet does not see the SIM card [SOLUTION]. What to do if the tablet does not see the SIM card

Before discussing the direct activation of a Yota number, it is important to note that, unlike the giants that have been operating in the communications market for a long time (MTS, Beeline, Megafon and Tele2), this communications provider has released several types of SIM cards for different devices (tablets, phones, modems ), and the SIM card purchased for one gadget is not suitable for use in another.

How to block a SIM card temporarily

You can disable the Yota SIM card for the following period:

minimum – 2 weeks;
maximum – 6 months.

The main methods of temporary blocking are:

through a registered personal account;
by contacting the hotline, specialists will do everything for the subscriber themselves;
by sending an SMS to the short number 0999;
by drawing up a corresponding statement about the need to temporarily block the SIM card, indicating a specific period and sending it by email;
by contacting one of the specialized sales points and making a written application.

You can find out the office address on the official Yota portal. No one has the right to refuse an application, since the client is always right. You must have your passport with you for identification.

Setting up IOTA on Android

Setting up APN for Android, if you need to connect to the Internet, is approximately the same for all versions of this operating system. You need to follow the following path:

Settings;
Mobile network. This item is not always highlighted in the open list, so if you cannot find it, click on the line. You will immediately receive additional menu items with the required column;
Access Point (APN). When activated automatically, the connected access point will appear in a new window, but the lack of Internet is usually due to a lack of settings. Therefore, next you need to “Create” a new access point. When creating, a name and address are indicated. The name is an unimportant column, so you can indicate any word there in Latin so that you understand the purpose. It is best to use the standard spelling of the name of the cellular operator - YOTA. Set the address to internet.yota.

After these steps, you most often need to restart your smartphone. YOTA on the tablet, after connecting to the Internet, requires you to register a profile on the mobile operator’s website and select the appropriate tariff.

Let's look at how to set up access to the World Wide Web on Android:

Go to the “Settings” menu and select the “More” sub-item.
Next we find “Mobile networks”.
Select “Access point apn” (in a phone with two SIM cards, select iota);
For the Internet to work correctly, delete existing apn access points and create a new one by clicking on “ ”.
Enter the parameters: name “yota”; apn "internet.yota";
Make sure that the “Enable/disable apn” setting is checked.
Save and begin activating the access point.

Read about operators: How to activate the Yota SIM card on your phone and tablet - via SMS

If network access does not appear, you need to restart your smartphone or tablet. You can also select the “Only 2G networks” item in the settings, check the box next to it and quickly remove it. Then the phone will automatically connect to LTE.

Devices running Android OS tend to disconnect from the apn access point on their own when there is no coverage. The chance of such an incident is negligible, since in 2021 the mobile network of the yota operator is available in almost any region of the Russian Federation. To connect to the Internet, you need to turn off and turn on the gadget again and repeat the procedure with checking and unchecking the box described above.

Owners of Apple phones and tablets can also manually connect their devices to the Yota Internet. The scheme for creating an access point is similar to the previous case, but still has some differences.

Algorithm for setting up apn yota for IOS:

First you need to go to the Settings menu.
Select the sub-item “Cellular Communications”.
Go to Cellular Data.
Fill in the “apn” field with the words internet.yota.
The remaining fields do not need to be filled in.
In the apn settings, check the boxes next to two parameters: default and supl.
Save the settings.
Reboot the device.

How to block SIM card Yota temporarily?

The main reasons why a mobile operator client has to resort to blocking a SIM card:

if you lose your phone, tablet or modem with a card inside;
during a temporary break in the use of ETA services due to a long trip abroad or any other personal circumstances;
in case the subscriber has firmly decided to refuse the services of this provider and enter into an agreement with another cellular company, or to completely disappear “from the radar” and go to a monastery or some “Most Serene Brotherhood”.

Five ways to get your provider to block your SIM card:

press the magic button (link) in your Yota account yourself;
call the hotline;
contact the operator’s technical support via online chat;
write a message to Yota employees and send it by email;
visit the nearest point of sale or company office.

Perpetual blocking of a Yota SIM card is not always required, but how can it be blocked temporarily and for how long will the operator agree to suspend the provision of services?

The minimum period of temporary blocking is two weeks, the maximum is 6 months (six months).

More about Yota: How to distribute the Internet from Yota (Yota) to a computer or laptop

Sometimes users have such a need as blocking a SIM card. In the future, subscribers can restore the Yota SIM card back for further use. There are several reasons to block a phone number:

The mobile device is lost or stolen, so you must immediately block the SIM card;
The subscriber has decided to switch to another mobile operator and does not want the balance to become negative;
The mobile device has become unusable as a result of a breakdown or for some other reason, and the debiting of funds for traffic continues;
The SIM card became unusable as a result of a breakdown.

Disabling a SIM card is not difficult and the whole process does not take much time. You can unlink your Yota number in various ways, which will be discussed below.

You can also block a Yota SIM card forever. To do this, you need to take almost all the same actions as described above, but present your request differently.

By contacting Yota and declaring your desire to terminate the contract with the company for good (the contract will be terminated within two weeks), you can safely get rid of your SIM card and not worry that someone might use it if they accidentally find it .

But in addition to the options already indicated, there is again the factor of non-compliance with the terms of the contract. If you are not in a hurry, but want to get rid of the linking of your passport to the “Yota” number forever (that is, you want to block the SIM card forever), then simply do not replenish your balance on your personal account for six months in a row (or more precisely one hundred eighty-three days).

This will be a reason for Yota to terminate the contract with you. The same thing will happen if you don't use cell phone service for the same period of time.

Just as with the method of blocking a SIM card at your own request, in the event of termination of the contract by Yota, you can return your funds if they were on your balance at that time. To do this, you will need to write a corresponding application and provide it to company employees.

However, the refund will take into account the payment for the money you have already used.

To temporarily block your personal account, you should submit an application, written in any form, to the nearest operator’s office, and also independently make the appropriate settings through your Personal Account on the company’s official website.

It should be borne in mind that if we have already paid for the current billing period, it will not be possible to return the money spent.

We would like to add that the mobile operator has the right to suspend the provision of its services if the client violates the current legislation or the terms of the contract. In particular, this may happen because the subscriber provided false information about himself.

A subscriber of a mobile operator has the right not only to suspend the provision of communication services for some time, but also to finally terminate the contract.

To do this, he should draw up a corresponding application in any form and submit it to the service and sales point.

There is also such a thing as a subscriber’s refusal to fulfill the terms of the contract unilaterally. A refusal is considered to be the failure to receive funds to the account for one hundred and eighty-three calendar days in a row, or the failure to use communication services for a similar period of time. In fact, this is tantamount to terminating the contract.

Refunds are made minus the prices for services provided by the operator.

In addition, the amount of such a refund can be calculated in proportion to the number of calendar days from the date of termination of the contract until the end of the current billing period. Based on a written application from an individual, the operator can return unspent money to his card/account.

Another way to terminate a contract involves sending an agreement in the established form to the operator. You can send it by regular mail or e-mail. The contract must be terminated within two weeks from the date of receipt of the agreement. The corresponding date is indicated on the document after signature by the recipient.

More recently, a new mobile operator YOTA appeared in Russia, which offered its subscribers very attractive tariffs and service packages at a low cost.

This company has become a competitor to those that have already taken root, so you can also notice a decrease in the cost of services of such long-known operators as Beeline, Megafon, MTS.

Since everyone has at least 2 SIM cards, sometimes there is a need to block one or both of them so that funds are not withdrawn from the balance. Now we will figure out how to block an Iota SIM card permanently or temporarily.

It is impossible to block a SIM card from an IOTA operator without notifying the consultant. Other operators offer to use ussd commands for these purposes, but YOTA does not have this method of deactivating a SIM.

The operator prefers to work with its clients over the telephone or via the Internet: through the official website, personal account, or mobile application.

Operator Yota receives calls from its clients around the clock at .

When the manager contacts you, formulate your question and be prepared to give your personal account number.

To block a SIM, you must indicate the purpose of this action: for example, refusal of a SIM, temporary departure, etc. After listening to you, the consultant will give advice. Sometimes deactivating a SIM card is not necessary.

When traveling abroad temporarily, you do not have to block them, because YOTA subscribers do not go into the red. Your balance will remain positive or 0. But if you have a lot of money in your account, you can save it by temporarily deactivating the SIM.

Cellular company subscribers can also send their request as a text message to 0999.

The answer will also be sent to you in a notification.

We have already seen that the Yota operator performs blocking in a rather original way - through offices or via chat. It turns out that you can only block the SIM card from your phone that is in your modem or tablet. But pipe owners are less fortunate in this regard.

If you want to disconnect from Yota, then you do not need to block the SIM card, but completely terminate the contract for the provision of communication services - this is the most correct way to part with mobile operators.

The remaining balance will be transferred to your bank card details. An application for termination must be submitted only at the official offices of Iota.

The telecommunications company Yota offers its subscribers favorable communication tariff plans and unlimited Internet traffic. Users have access to three types of SIM cards, which differ in functionality and are intended exclusively for a phone, tablet PC or USB modem (router). They are not interchangeable, operate at different frequencies and may differ in coverage area.

In addition, even functionally similar cards may differ in format.

Today there are 3 standard sizes of SIM cards in use:

Mini-Sim (standard size) – 15x25 mm;
Micro-Sim – 12x15 mm;
Nano-Sim – 5x12 mm.

All these nuances are important to consider in a situation where you need to successfully resolve the issue of restoring an old card or purchasing a new card.

More about Yota: Yota in Moscow: tariffs, offices, coverage map

In this article, the Internet assistant Tarif-online.ru will tell you in detail how to restore a Yota SIM card, describe situations where such a need arises and indicate what points you should pay attention to when registering a duplicate.

We will also describe how the card is restored after it has been deactivated by the operator.

In addition to the need to physically replace the SIM card, Yota users may encounter the problem of SIM card blocking due to incorrect entry of the secret PIN code, prolonged non-use of the number, or accumulation of debt on the phone account.

Such troubles are easier to solve than completely restoring the card.

If the deactivation of the number is associated with the formation of a debt for mobile services, it is enough to top up the account with the required amount and the SIM card will be unlocked automatically. To perform financial transactions with a personal account, it is convenient to use the online self-service service, in which you can link your bank card to the number and quickly top up the balance when necessary.

How to block a Yota SIM card on a modem

With a phone it's a little more complicated. To block, you need to use chat in the application or on the website. In it you will write your desire to block the SIM card or completely refuse the agreement. Before applying, fill in the required fields -

Your name/account
City
Enter your question

After completing the steps, the operator will answer you within a few minutes. This usually happens very quickly.

In addition to chat, you can write an email to Iota. If you already have a Yota SIM card, then you can write an SMS to the number 0999.

In order to understand whether your Yota SIM card is active, you need to look at the network indicator at the top of the display of the electronic device. If the signal is displayed, the connection is available to the subscriber. You can finally verify your mobility by calling any of your friends or loved ones - if the call goes through, then the number is working.

Also, the company's hotline consultants will always come to the rescue - you can contact them by calling the toll-free number 8(800)-550-00-07. Specialists will not only tell you whether you can use the operator’s services, but will also advise you on all useful options, for example, they will help you find out your Yota number or determine whether your device supports an LTE connection.

To activate the Yota SIM card, you just need to insert it into the gadget and turn on the device. After loading the software, the operator logo should appear on the screen. If this does not happen, then you should restart the device again or try contacting support. The reason may be the lack of coverage in your region (in 2021, the coverage boundaries have expanded significantly compared to 2015), so before purchasing a SIM card, you should find out all the nuances in advance. Coverage maps can be viewed on the official portal of the mobile operator.

Since Yota SIM cards are mainly distributed through a mobile application, new subscribers of the operator receive “raw” SIM cards that are not ready for use. Unlike the traditional purchase of a card at a communication store, when its employee inserts a new SIM card into the phone and performs the necessary manipulations to activate it, in the case of Iota this moment is absent.

Therefore, after purchasing a Yota SIM card, the subscriber must activate it independently. The process of setting up and preparing the card for use depends on the type of SIM card purchased - for a phone, tablet or modem. But in all cases it is extremely simple, as you can easily see now.

Activation of Yota SIM cards on a phone or tablet occurs through the operator’s mobile application. It is distributed free of charge through the official Google Play (for Android), App Store (for iOS) and Microsoft (for Windows Phone). Make sure to install this application on your device in advance - either via WI-Fi Internet or via a SIM card from another operator, since when you first install Iota on your phone, the mobile Internet may not work.

After installing a Yota SIM card into a phone (or tablet), it is automatically registered in the operator’s network. After this, you need to open the Yota application and select the appropriate tariff. Here you can change your phone number by choosing from free or paid options. The number change happens quite quickly - within 20 minutes.

After you have saved all the settings, Internet and MMS settings will be sent to your phone. You need to save them and restart the phone. This completes the activation and configuration of the Yota SIM card.

If the Internet settings have not been received or have not been saved, then the parameters will have to be entered manually. This is described in detail in the article “Internet settings and MMS Yota”. In short, the entire setup of the Yota Internet comes down to creating an APN access point with the internet.yota parameter:

On Android: “Settings” → “More...” → “Mobile networks” → “Access points (APN)” → “Create an access point.”
On iOS: Settings → Cellular → Cellular Data → Data Options → Cellular Data.
On Windows Phone: Settings → Network & Wireless → Cellular & SIM → SIM Options → Internet Hotspot → Add Internet Hotspot.

On some phone models, the created access point cannot be saved if it is not given a name. Enter it in the appropriate field - “Internet Yota”. The “Username” and “Password” fields do not need to be filled in.

Read about operators: How to activate a megaphone SIM card

After you have created an Internet Yota access point, activate it and be sure to restart your phone. Only after rebooting the device will the entered parameters take effect and the Iota mobile Internet will work.

When is locking required?

There are several situations in which the subscriber will have to resort to such a service:

The phone is lost. For security reasons, the SIM card is blocked so that access is limited.
The phone has been stolen. To prevent the attacker from carrying out criminal manipulations, the owner terminates the card. This will help preserve information and funds in the account.
User departure. The client does not want to pay for services during the departure period, so he deactivates the card.
The operator's services are not satisfactory. The subscriber wants to complete service with this company.

In each case, it is possible to deactivate; for this, the company offers different options.

The easiest way is to visit the main office of the company and contact a specialist. After providing your passport and card information, the card will be blocked.

Contacting your nearest customer service center

When contacting a consultant in the office, you need to take your contract and passport with you.

Here you can resolve any issue you have, including SIM blocking.

The loss of a mobile phone is a big nuisance. We store our photos in it, bank cards are linked to the number, the device has a bunch of contacts, documents, email and much more. And a SIM card with a positive balance is a godsend for a thief and a fraudster, especially in our troubled age.

There are three situations in which you need to block your SIM card or completely terminate the contract with the operator:

If you lost your phone, we block it and get a duplicate at the nearest office.
The phone was stolen - it needs to be blocked.
The number is no longer needed - in this case the contract for the provision of communication services is terminated.

Let's look at each point in more detail.

A quick and simple method on how to block a Yota SIM card is to contact the main office of the Yota company. To deactivate the card, the client must perform a number of actions:

visit the nearest office of the company, you should contact the official centers;
The user must have an agreement drawn up with the company, as well as an identification document;
at the office, subscribers will be given an application for blocking, which must be filled out with accurate data;
make an additional application for the issuance of a new SIM (the card was lost or the phone was stolen).

In this way, you can block a Yota number or get a restored SIM card in just 10 minutes.

Basic rules for setting up Internet iota on all devices

Setting up apn
In some cases, difficulties arise with data transfer or network connection. It doesn't work if you don't take into account some nuances:

The SIM card must be activated only in the region where it was sold;
Before purchasing a SIM card, you need to make sure that your phone or tablet supports 2G/3G/4G formats (support for the LTE standard, as well as the USIM chip);
Before purchasing a SIM card, it is recommended to find out in advance whether there is iota coverage in the area where you live (this is especially true for regions significantly remote from Moscow);
When connecting from a tablet, you will need to register on the provider’s official page by filling out a profile;
Before setting up any gadget manually, the operator advises waiting 10-20 minutes after the operating system has fully loaded.
Make sure that Wi-Fi is turned off and Mobile Transfer mode is turned on before setting up.

Reasons for SIM card recovery

Any SIM card is an electronic device based on a special mixrosem (chip), which must be protected from impacts, scratches, and contact with an aggressive environment. There are also situations when the card fails for no apparent reason and stops working completely or continues to function with periodic failures.

Thus, the main reasons for restoring a SIM card include:

mechanical damage or wear of the card;
technical failure of the chip;
loss or theft of a phone;
mismatch between the SIM card size and the device socket.

The latest smartphones and tablets are often equipped with smaller slots for miniature SIM cards.

Partially, the problem of format mismatch can be solved by cutting a standard card. But this method is not optimal. It is better to order a duplicate SIM card with your phone number of the required size.

Important! A new copy of the Yota card retains the current tariff, number, balance and set of previously connected services. There will be no list of all contacts, since it is not stored on the network, but directly in the SIM card chip.

Therefore, if the subscriber independently decides to replace the card, you must first create a backup copy of your contacts on your computer or in your phone’s memory.

Restoration cost

If the phone was lost or the card failed, before restoring the Yota SIM card, you should find out about the cost of the procedure. The company provides this service to its clients free of charge. As soon as the subscriber receives a duplicate, he will no longer be able to use the old card.

note
If a client does not use a SIM card for a long time, it is blocked and cannot be restored. Therefore, it is worth finding out in an online chat or from a consultant in the office how long it will take for the SIM to be deactivated.

Agree, few people want to restore an ETA SIM card just like that. There are usually good reasons for this operation. A card is a small microcircuit. It stores information and is linked to a specific number on the satellite. Due to its size, the SIM card does not withstand various impacts, moisture or scratches quite well.

Mechanical damage - impacts, bends, scratches.
Natural wear and tear of the card - with prolonged use, abrasions appear on its surface.
Theft or loss of a mobile device.
Purchasing a new phone that supports a new SIM card format.
There are problems with communication.
Switching to Yota from another operator.

Modern mobile devices are equipped with very small SIM card slots. It is not necessary to change it for the card to start working in it. There are special devices that can cut it to the desired format. But only professionals can do this - if you start cutting at home, you will damage the chip, which will cause the SIM card to stop working completely. The only way out of this situation is to completely replace it.

If you decide to restore your Yota SIM card via the Internet, you will save time. You will receive a card with the same tariff and balance as before.

The set of available additional packages and services will also remain. Such information is stored on the operator’s servers, so it is impossible to lose it. To avoid losing necessary and important contacts, make a backup copy in advance. This way you definitely won't lose anything.

Ways to block SIM cards IOTA

There can be many reasons for blocking a SIM card, the main ones are:

You can block a Yota SIM in different ways, including:

through a registered personal account - after authorization, just click on the appropriate button;
calling the hotline;
using online chat – initially you need to authorize your account;
contact by email;
by personally contacting one of the specialized sales points.

Personal account features:

Personal account is a multifunctional service. If not, registration involves several steps:

Go to the official Yota website.
Filling out the form.
Confirmation of personal data.
Authorization.

If you lose your password, recovery is carried out through the “Forgot your password?” function located on the main page of the resource.

Where and how to pick up a duplicate

When a client decides how to unlock a Yota SIM card, he needs to find out where he can get a duplicate. This information is provided by the consultant during the preparation of documents for card restoration. In addition, the client can contact the office, call the hotline or write in an online chat.

note
Duplicates are issued only at Yota main offices.

To obtain a duplicate, a citizen must provide a passport. The owner of the lost SIM card must be the same person who restores it. If the card is registered to another person, you will not be able to receive it.

Third Party Applications

The first option for third-party applications can be considered the capabilities of the phone itself. In this case, you can add a phone number to the blacklist in just a few clicks. When dialing, the subscriber will hear one short beep and the call will be dropped.

There are a huge number of applications on smartphones that allow you to block incoming calls or messages. You can choose not only free, but also paid versions of programs. It is important to focus not on cost, but on the functionality of the application. In particular. On the Play Market you can find programs that allow you to operate the following functions:

filtering or blocking calls of any calls;
keeping a log of calls and messages from blocked numbers;
creating a white list that allows only calls entered in the address book;
filtering or blocking calls from hidden subscribers;
blocking messages from short numbers;
blocking by time period, situation or other parameters;
control of international calls.

In addition, you can block incoming or even outgoing calls and messages on other mobile devices using special applications. In each specific case, the functionality and method of installing the lock will differ.