Hotline and technical support for legal entities in Rostelecom

Legal entities are special clients. They need prompt response from technical support. Of course, you have to pay much more for services. But Rostelecom is trying to justify these investments by providing a special level of quality, reliability and stability for the Internet, telephone and other means of communication.

It is not surprising that in Rostelecom the hotline for legal entities is separated from the support service for individuals. Different number, different operators, different rules - everything is tailored to meet the needs of small and medium-sized businesses.

If you need general technical support not for legal entities, follow the link: Rostelecom hotline for individuals and legal entities

How to write to the Rostelecom Business support service?

Rostelecom Business offers many services, from cloud file storage to online cash registers, which allows you to automate many processes in the work area.

To get a detailed consultation, you can contact online by filling out the feedback form on the portal - https://moscow.rt.ru/b2b/help. Click on the “Feedback” tab and fill out the form, specifying personal, contact information and topic.

The Rostelecom support service on the website has tried to answer all frequently asked questions from customers, so detailed information is provided in the “Solutions” section.

You can contact technical support through social networks: VKontakte and Facebook.

Automatic information services

8 495 727 49 77 (for Moscow and the region)

This is a kind of virtual office: you will have to communicate with the program. But you don't have to wait in line. The following information can be obtained:

• city ​​codes that are indicated on the invoice;
• tariff plans;
• names of directions;
• addresses and work schedule of the CPOC;
• company's news;
• current offers from Rostelecom.

If something doesn’t work, you can additionally call 8 495 727 49 07

Rostelecom hotline for legal entities?

Rostelecom is attentive to all questions and comments from customers, so we tried to establish convenient operation of the contact center for legal subscribers.

Use a single hotline number to process requests.

The telephone number for legal subscribers is free and accessible from all cellular and landline devices.

Sales department

8 800 200 00 09

If you are not yet a client of the provider as a legal entity, there is a sales department for you that deals with issues of connecting services:

• telephone communications (local, long-distance and even international);
• “smart” cellular communications for business;
• Internet;
• intelligent communication network;
• VPN;
• channel rental and data centers;
• other services.

They answer the phone on weekdays from 9.00 to 18.00.

You can also write to the department by email.

Expert opinion

Telekom Telekomych

Telecommunications expert and just a nice guy

Attention! It is always better to check all current phone numbers on the company’s official website at rt.ru. Next, telephone numbers for residents of Moscow and the region will be listed.

Contact support via the app

Rostelecom Business application, screenshots.
Anyone who has installed proprietary software has access to all services, the ability to communicate with the technical center and hotline employees.

Smartphones with Android or iOS operating systems are suitable.

Technical support responds through the application, advises, helps with technical problems and notifies subscribers (legal, private) about changes being made.

When is the best time to call and what problems should I address?

So, now you know the telephone numbers for servicing Rostelecom legal entities; in conclusion, we will give some useful recommendations.

• Due to the high load on hotlines, try not to call during peak hours - from 9.00-11.00 in the morning (beginning of the working day) and from 14.00-15.00 in the afternoon (immediately after the lunch break). Choose a different interval and, we assure you, you won’t have to hang on the phone for half an hour;
• The corporate service hotline operates around the clock, but most technical issues can only be resolved during the official business hours of both companies. We recommend that you try to fit within these time intervals.
• Before submitting a request or making a call, we recommend that you think through the questions clearly in order to state the essence of the problem as clearly as possible. Make sure you really can't solve it without an operator.

For what questions can you contact the Rostelecom technical support service for legal entities:

1. Connecting options and services;
2. Changing the tariff plan;
3. Consultation on local, long-distance and international communications;
4. Solving issues in the field of intelligent cellular communications;
5. Internet connection, ISS services, VPN;
6. Rent of channels, data centers;
7. Consultation on payments and debts, tariff validity periods;
8. Replacement of an assigned employee, opening of new personal accounts in the self-service system of legal entities.
9. Reception of complaints and appeals;
10. Any information support;
11. Preparation of requests for sending invoices;

Let us remind you once again that the telephone numbers of the Rostelecom corporate department work around the clock, but if you need to contact not the hotline operator, but the service connection manager, it is best to call during business hours. Good luck to your business!

Contact technical support through your personal account

A personal account is provided to all subscribers. In addition to accessing their account, customers can send requests to technical support.

You can log in to the website or application by entering the data provided during connection.

To login, use the link - https://client.rt.ru/login.

Your personal account may differ from the category of the connected user.

Telephone for corporate clients

• The main hotline number for Rostelecom legal entities is 8. Technical support operators will answer you.
• Consulting and reference services for corporate clients are provided by calling 8;
• There is a separate hotline for legal subscribers in Moscow - +, +;
• Subscribers in roaming can use the +7 hotline.
• If you are just planning to become a corporate client, call the provider’s sales department - 8.

The listed Rostelecom contacts for legal entities are available around the clock, without breaks for lunch or weekends. The exception is the sales department, which works according to a standard office schedule. You can call from any territory of Russia, the call is not charged. Only Rostelecom subscribers can contact the hotline for free while roaming; clients of other operators will pay for the call according to the terms of their tariff.

Please note, when dialing a phone number in roaming, it is important to use the combination +7 instead of 8. Otherwise, you will not be able to get through.

Above we have provided general Rostelecom hotline numbers for legal entities. However, each macro-regional branch has its own group of contact numbers for communication with the operator. To view hotline numbers for your region, do the following:

• Follow the link https://moscow.old.rt.ru/b2b/support;
• Select your city in the top right corner;

• Find the “Contact Information” link in the lower left corner;

• Go to page.
• Ready.

Other methods of communication

You can leave an appeal, complaint or wish in another way by writing a comment on social media. networks:

• VKontakte - https://vk.com/rostelecom.business.
• Odnoklassniki - https://ok.ru/rostelecom.official.
• Facebook - https://www.facebook.com/Rostelecom.Business.
• Instagram - https://www.instagram.com/rostelecom.business.
• Twitter - https://twitter.com/Rostelecom_News.
• YouTube - https://www.youtube.com/rostelec.
• Flickr - https://www.flickr.com/photos/rostelecom_photostream.

Leave comments, share your impressions and view the news.

Phone numbers for individuals

• 8 – on issues of connecting home Internet services, television, telephony, applications for connection in the central region, information on services, Internet and television;
• 8 – calling customer technical support;
• 8 – landline telephony specialists;
• 8 – help desk;
• 8 – for cellular users;
• 8 – support for Internet users, repair requests;
• 8 – information about tariffs, bonuses, promotions;
• 8 – technical support for Home Internet and Interactive TV subscribers;
• 8 — on the provision of mobile communication services;
• 8 – ordering services for OnLime subscribers;
• 8 – technical support for OnLime clients;
• 8 – applications for connection to the Rostelecom operator of the Online company.

Calls to these numbers are available around the clock throughout Russia, both from mobile and landline phones. For Rostelecom mobile subscribers, to contact a specialist, you can use the short number 0111 or send the USSD command - *111#. An auto-informer is available by number.

Rostelecom technical support phone: alternative connection

To reach a technical support specialist, you need to select a convenient communication method. You can often see messages where subscribers indicate that it is difficult to get through - the line is busy, no one answers, etc. The problem is solvable because it has nothing to do with communication channel failures.

Additionally, you should know that these numbers are available on both a paid and free basis. You can contact a support representative from your home, work or mobile phone. Public phone numbers are listed above. They are available to all residents of the country, regardless of whether they are Rostelecom subscribers or not.

8.

Residents of other regions of the Russian Federation can use reference numbers that are freely available on the official Rostelecom web portal in the “Help” section and the “Telephone” subsection. Each region of the country and city selected from the list will have its own phone number. This should be taken into account if the user cannot reach the customer service department.

Rostelecom technical support phone number is not only a set of 10-12 digital characters. The company became the first and only one in Russia to offer short numbers for dialing support. By writing down or remembering certain digital combinations, the subscriber can make an outgoing call to the operator on an issue of concern at any time of the day.

Now they are looking for technical support: How to find out where a registered letter came from by notification number

For example, residents of St. Petersburg and the Leningrad region can call the following numbers around the clock:

• 8 1118 09 – help desk, providing information about all telephone numbers;
• 8 118 11 – a paid number that informs the subscriber about the addresses of the company’s branches;
• 8 126 – pay phone number for prompt reception of telegrams;
• 8 142 – paid information service about tariffs for communication services;
• 8 181 – paid number where long-distance calls are ordered;
• 8 191 – paid phone number for ordering international calls.

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The cost of a call depends on the operator’s tariff plan, however, Rostelecom subscribers often do not notice money being debited from their balance for such calls.

Telephone communication with an operator is a convenient way to explain your problem and solve it within a few minutes. However, this method of communication is not always available, so the provider Rostelecom has prepared other ways to respond to customer requests. The best way to communicate is online chat.

It is available from the My Rostelecom mobile application or from your personal account, if it was registered earlier. A mandatory condition for communication is the presence of an uninterrupted Internet connection on the gadget. In the pop-up banner, which is a form of communication with the operator, the user’s name and contact information are indicated, then the question is succinctly written. The specialist connects to the chat within 5 minutes and begins communicating with the questioner.

Despite the company's positive reputation, some consumers experience poor quality service. If the connection is lost or the communication speed is slow, it is recommended to call the hotline. Also, the reason for the appeal may be the unlawful debiting of money from the balance.

Rostelecom numbers for individual clients

Many people cannot imagine life without Internet access. In addition, the provider Rostelecom offers subscribers other services - landline telephony and digital television.

If problems arise on the communication line or on the subscriber/operator equipment, users begin to experience inconvenience due to a non-working home phone, incorrect reception of a television signal, or pages on the Internet that cannot be opened.

Having the contact numbers of the provider in your phone book, you can quickly solve almost every problem remotely, without the intervention of a technician. It is proposed to consider these numbers in detail.

The most important contact is the number 8-800-100-08-00. By calling this number, subscribers can clarify:

• connection issues;
• about the nuances and dates of payments;
• information on provided connected services and ongoing promotions.

There is a center for primary work with clients here. That is, using this number you can apply to connect to the provider’s services.

This number is relevant for residents of Moscow and the region, to whom the provider Rostelecom provides. You can find out the current number for a particular region by looking at the contract signed with the provider. You can also find information about the number on the Rostelecom website.

If you are not yet connected to a provider, but want to become a Rostelecom subscriber, you can contact the nearest service office located in the city. The staff will provide information on the availability of communication services in the subscriber’s home and help resolve some other issues.

In addition, in the list of Rostelecom contacts there is a number 8-800-707-80-00 - this is Rostelecom’s contact center for connection issues. If you want to become a Rostelecom subscriber, you need to call this number.

For subscribers who already use the services of a provider, the following Rostelecom number is useful - +7-495-981-66-89. This phone has a full technical support line for all operator services.

If the user’s landline phone is disconnected, or it is simply impossible to reach him/her, the TV does not show, or the Internet connection is disrupted, you need to call here - contact center specialists will quickly solve any problems that the subscriber cannot cope with on his own.

The numbers described above operate 24 hours a day; operators do not have weekends or holidays, so you can get help at any time.

If you can’t get through to the specified numbers the first and third time, you don’t need to look for others, the line is just overloaded, you need to try calling later.

Rostelecom contacts can also be found on the Internet, they are represented by content working at the email address This email address is being protected from spambots. You must have JavaScript enabled to view..

On the operator’s website there is a button called “Feedback”. If you have questions, you need to click on it. The specialists working on the line know the answers to all questions!

There is another way to get help - through groups on social networks, for example, on VK. Not only company news is published here, but also in discussions you can ask your question. However, not every question can be answered here; for some, you should only contact the technical support number.

In what cases to call a specialist

Please note that at Rostelecom, calling a technician is not available for all technical issues. The company's specialists will not configure your antivirus program or clean the registry. The list of unfinished works is strictly regulated. Engineers are not permitted to accept other services, even if they are asked to pay for them.

There is a list of works that the master founder of Rostelecom should do for you for free. Other services are provided on a paid basis.

Free services

• The router configuration is provided by Rostelecom.
• Third party router configuration.
• Setting up ONT (optical Internet terminal).
• Cable replacement if damage occurs outside the subscriber's home.
• Regulation of the Wi-Fi network.
• Other types of work outside the owner's home.

Paid types of work

• Moving devices into a customer's home (for example, changing the mounting of an optical terminal).
• Removing/installing a telephone socket.
• Telephone cable repair.
• Replacement of telephone cable (for a length of more than 10 meters, each additional meter is paid separately according to the current tariff plan).
• Repair or replacement of twisted pair cable (if the cable length is more than 10 meters, an additional fee will be charged for each additional meter in accordance with the current tariff plan).
• Laying the optical cable to another location.
• Replacing the optical connector with new ones.
• Installation of a new joint.
• Installation of new fiber optic cable.
• Installing a new console.
• Reconfiguring terminals and routers to access the Internet if the settings were reset due to the fault of the subscriber.
• Installation of new telephone wiring in the subscriber's apartment.

To find out how much the service costs and whether you need to pay for it, contact your technical support agent during the application process. You can also call the company if you think you don't trust the professional requesting payment.

Rostelecom technical support: how to call from a phone?

Usually, when calling a provider, the user does not need to hang around for a long time waiting for a connection, since operators answer calls and solve client problems very quickly.

That is why subscribers may not calculate the best time to call. It is pointless. The Rostelecom multichannel hotline operates around the clock. You can contact the operator at any time. The support service works both on holidays and on weekends. Subscribers can call the operator even at 12 o'clock at night.

Important : during some hours, operators are especially busy, so they may take a long time to answer a client’s call. And if the subscriber does not want to wait for a long time, then experts recommend that he call the hotline in the morning.