How to contact the Tele2 operator in Kazakhstan: all communication methods

No one can predict in advance when support and assistance from specialists will be needed. Therefore, subscribers should think in advance about how to call the Tele2 operator in Kazakhstan. It’s better to save the contact number of the support service in the phone book in a timely manner. This will allow you to avoid difficulties and deal with all emerging difficulties as soon as possible.

Customers looking for an operator number that suits them will be pleased with the fact that the company has provided several different combinations, each of which is designed for individual cases or certain categories of people. One cannot fail to note another positive nuance, which is the large number of alternative ways to contact call center employees.

Call the call center hotline

The most popular and easiest way to contact an operator is to call the Tele2 call center hotline. The operator will answer at any time of the day and provide quality assistance in resolving your issue. The call can be made in three main ways:

1. If you are a Tele2 subscriber, just dial 611 . The call is absolutely free.
2. If you are a subscriber of another operator, then dial +7 707 000 0707 . It is important to remember that the SIM card with which the call is made must be registered in Kazakhstan. Charges for this call will be made in accordance with the tariff plan.
3. If you want to call the hotline from a landline number, dial +7 727 355 0707 . For subscribers registered in Almaty, the call will be free. In other regions - in accordance with the tariff plan.

If calling the hotline does not suit you, you should consider the possibility of online help from the Tele2 operator.

Help Email

Sometimes the hotline is busy, and you will not be able to establish a connection with Call Center Tele2. In this case, for consultation, you can write by email:

Tele2 support service email The link is clickable.

The answer to your question will be sent to your email. The response time usually ranges from several hours to 2-3 days.

Support service hours:

• From Monday to Friday inclusive - from 09:00 to 20:00.
• On weekends and holidays, the schedule is slightly changed: from 10:00 to 19:00.

Time is indicated according to Nur-Sultan (Astana).

Internet setup

The most common problem faced by Tele2 subscribers is setting up the Internet on a mobile phone or tablet. To speed up the resolution of these issues, the company has allocated separate operators and special telephone lines. To contact the team to resolve these issues:

1. Call 800 . The call is absolutely free.
2. Call from any landline number or number of another operator at +7 727 355 0721 . The cost of this call will be charged in accordance with your tariff plan.

Internet tariff plans

For conversations, you can use offers such as “Call yours” and “Call everyone.” The service package includes free calls within the network without restrictions. Other operators also offer a certain number of minutes. In order to use the Internet in this case, you need to connect additional services for a separate fee.

Table: “Tele2 Kostanay tariffs in 2021 - for calls and Internet”

At the time the subscription fee is charged, free traffic for instant messengers is provided, if such conditions are provided initially. In this case, restrictions apply only to calls and video communications.

International calls cost from 95 to 210 tenge, depending on the country. Please note that the operator provides the ability to disable this service in advance, which will eliminate the possibility of spending a large sum in case of an erroneous dialing.

How to call an operator from a Tele2 mobile phone?

Tele2 employees treat all company subscribers with respect and will be able to answer any questions you have regarding communication services. To call the Tele2 operator, you can use uniform toll-free phone numbers or regional subscriber service numbers.

From anywhere in the Russian Federation you can call the Tele2 operator for free using a single number 611. Then, in order to connect with a specialist faster, you should press the 0 button.

There is also another toll-free number for absolutely all operators providing communication services. If you have an MTS, Megafon, Beeline operator number or only a landline phone at hand and you need to call Tele2 operators, then you need to dial the federal hotline number 8-800-555-06-11. Calling this number is free from any phone in Russia.

How to call Tele2 from a mobile phone of another operator or landline

Unfortunately, sometimes, due to line congestion, it is impossible to call the toll-free federal number of the Tele2 subscriber service operator - 8-800-555-06-11, which was mentioned earlier. In this case, you can use regional numbers.

Below is a detailed table of phone numbers where you can reach a technical support operator in your home region. A help desk employee will advise you on the issue that has arisen and offer the most rational and fastest ways to resolve the current situation.

Calls to these numbers are charged as regular outgoing calls within the region in accordance with the tariffs established by your operator.

How to call Tele2 from roaming?

Problems with communication or questions regarding the subscriber service can arise not only at home, in Russia, but also abroad - in international roaming. In this case, you will not be able to reach the technical support service using the single numbers 611 or 8-800-555-06-11, and calling the regional numbers indicated earlier will be too expensive.

While outside the Russian Federation - in international roaming, calling the Tele2 operator number from a mobile or landline phone is easiest and cheapest via the hotline +7-951-520-06-11. By typing it, you will be taken directly to the support department specializing in roaming issues and assistance to Tele2 subscribers abroad.

Other ways to contact Tele2 support service

If for some reason you were unable to reach the Tele2 operator or, after calling, did not receive a complete answer, then you can use other methods to obtain advice:

1. Write a message on the official Tele2 website using a special form and tell in detail about the current difficulties. A Tele2 support specialist will answer all your questions by email or call you back.
2. Send an email describing the situation by email. A response to your request will also be sent to you by email.
3. You can ask for help from the specialist on duty in the Tele2 community on social networks VKontakte or Facebook.

If all these methods of contacting the operator also did not bring results, then all you have to do is solve your problem yourself using the “Personal Account” on the official page of the company.

How to call the Tele2 operator in Kazakhstan?

No one can predict in advance when support and assistance from specialists will be needed.
Therefore, subscribers should think in advance about how to call the Tele2 operator in Kazakhstan. It’s better to save the contact number of the support service in the phone book in a timely manner. This will allow you to avoid difficulties and cope with all emerging difficulties as soon as possible. Customers looking for an operator number that suits them will be pleased with the fact that the company has provided several different combinations, each of which is designed for individual cases or certain categories of people. One cannot fail to note another positive nuance, which is the large number of alternative ways to contact call center employees.

Apple

Apple devices run the iOS operating system. The principle of connecting to the Internet is similar.

Cellular data:

• APN: internet.tele2.kz/internet
• You do not need to enter a username
• Leave the password blank

This data is filled in on the “Cellular Data Network” tab. You can get into it through “Menu” - “Cellular Communications” - “Data Settings”

To activate the Tele2 KZ modem mode on Apple devices, you need to specify the following APN: internet.tele2.kz/internet. The password and username are not filled in.

After specifying the data, restart your phone and you can go online.

How to connect

How to activate the roaming service itself in Tele2? Once in another city or another country, many will immediately want to call home and tell them how they got there. And here's what you need to do to make this possible:

• Turn on your phone
• See if it has caught an available network. This usually happens automatically, especially if the subscriber is in the Tele2 coverage area. However, not all Russian cities are included in the coverage area, and there is nothing to say about other countries. In this case, the new network sometimes does not connect automatically. To be connected you need to configure it manually
• Open your phone settings
• Select "Network"
• And then - “Search for a network manually”
• The phone will show all available networks. In principle, you can try to connect to the first one you come across - Tele2 has many partners both in Russia and abroad
• If you can't connect the first time, just try a different network.

• After you have managed to switch to roaming on Tele2, disable forwarding. Forwarded calls are charged according to roaming tariffs, and we are sure you don’t want to overpay. This can be done using the command ##002#

So, we managed to enable the roaming service on Tele2 - we connected to the available network. Now you can make and receive calls, but what about their rather high cost? When communicating with family, you don’t want to think about how much money will be debited from your account. Yes, and receiving calls is also expensive, you also have to pay for them. So how and which Tele2 services can you connect so that incoming calls in roaming are provided free of charge, and outgoing calls cost significantly less?

By choosing inexpensive roaming (or rather, a travel option) on Tele2, you can connect.

After connecting, all incoming messages automatically become free, you can call all numbers in Russia for 2 rubles per minute of conversation, and send SMS for 2.5 rubles. The first connection is free, the second connection costs 30 rubles. Subscription fee – 3 rubles. per day.

To enable this option, you can simply dial the command *143*21# and the call key. And check if it works using the command *143*20#. The service is valid throughout the Russian Federation, excluding the Republic of Crimea and the city of Sevastopol. So how to save money in Crimea, you ask. There is an option for this republic too – it’s called “Like Home in Crimea.” You can learn about calls while roaming in Russia in another article. For a 6 ruble subscription fee you will be able to receive incoming calls for free. Activation of the service costs 30 rubles, and the combination for connection is *143*61# plus a button with a green handset.

If you need to disable all paid services on Tele2, follow this link.

Tele2 Center Kostanay Address Work Schedule

If you have a complaint, questions about service, tariffs or other suggestions, write to Tele2 Kazakhstan through the feedback form on the operator’s official website. Provide the operator's technical and customer support specialists with as much information as possible on your issue so that the problem is resolved as quickly as possible.

A single free number for calls from Tele2 mobiles (read more...)

Hotline number for calls from any city number (free for Almaty, regions according to KZT tariffs)

Personal Area

An almighty service for those who value their time and comfort. By registering your account there, you can easily resolve any issues related to managing your phone number. The extensive functionality of the “Personal Account” includes services such as:

• replenish your balance;
• tariff change;
• ordering details;
• enable/disable options and many others. etc.

And the site’s interface will captivate you with its simplicity. After using it once, you will understand that it is much more convenient to use it, rather than wasting time on calls to support and help desks.

Customer Reviews

I live almost in the center of Kostanay. Tele2 tariffs have been in effect in our country for a long time, but promotions can still be seen at almost every turn. Believing the signs, I decided to switch to this operator, because the prices for its services were much more profitable and cheaper than local providers. Over the past six months of use, the connection has weakened greatly, although the tower is located 50 meters from my house. The Internet connection is advertised as 4G, but in reality this is a myth. I hope Tele two will take action and correct this misunderstanding.

Ruslan Mitibaev

In Karaganda, Tele2 tariffs are no less popular than in Russian cities. The subscription fee for starter packages is not particularly expensive, which is why many people in our city chose to connect to this operator. No particular shortcomings were found during the year of service; the only thing that is not encouraging is the connection surges outside the city (tariff plan - “All inclusive”).

Alexandra Ravno

My biggest mistake in life was when I connected to the Tele2 tariff.
The operator’s first salons appeared in Almaty quite recently, but the number of negative reviews on the Internet is growing more and more every day. On my own behalf, I would like to add that the coverage area of ​​​​this mobile connection is very small, and the operator also steals money from the account every month (from 50 to 100 rubles). Radik Zinatullin

Tele2 4G

Internet Tele2 4G is a new technology for transmitting data over a mobile network that operates in the frequency range of 1800 megahertz. Tele2 4G frequencies are currently supported by most modern gadgets. 4G on Tele2 is a fairly high connection speed, so many subscribers decide to switch to fourth generation networks. High-speed Internet means a lot of new opportunities. Subscribers have repeatedly noticed that Tele2 3G Internet is in many ways inferior to LTE. A significant difference can be seen in the parameters of video calls. In fourth generation networks you can watch your favorite movies and TV series online at normal speed and without loss of quality. Tele2's advanced LTE technologies enable subscribers to seamlessly communicate with each other and enjoy truly high-quality communications.

Corporate contracts

To improve the performance of business clients and speed up their negotiation processes within the enterprise, the operator provides special tariff conditions - corporate contracts.

The connection process for legal entities is significantly different.

All actions must be carried out through a personal manager in the organization or have a special power of attorney. Enterprise managers must provide documentation and a certificate of registration, as well as passport details of employees.

Communication in roaming

If you are planning a vacation abroad, be sure to save the support number, which may be needed to resolve issues related to roaming tariffs and other services. As soon as you cross the border of our country, you can reach the operator by dialing an international phone number +7 951 520 06 11 .

It is also noteworthy that no matter where you are during your trip, you do not need to pay for a consultation with a specialist in the information and referral service.