Beeline has created many automatic services that help you find answers to questions without the help of a consultant. Not all problems can be solved this way.
If you need a Beeline hotline , you can reach the service in several ways. It all depends on the service and the location of the subscriber.
Beeline hotline numbers
There are two main dialing methods:
1) Questions about all services - 8 800 700 0611. Available from anywhere in the Russian Federation, from mobile phones of different operators. A caller from a Beeline number is first asked to use the autoinformer.
If the proposed menu does not contain the necessary information, the call will be switched to the operator. The first one available will answer. The line is often heavily overloaded and you have to wait for a response. To get through faster, it is better to use a third-party cellular number or a regular (landline) number.
Beeline subscribers, is 0611. You will not be able to call it from another mobile operator. This also applies to regular phones. Coverage area matters. While abroad, you will not be able to use the short hotline number.
The call is automatically transferred to the voice assistant. Following the instructions of the “consultant”, you must press the appropriate buttons in the given sequence.
How to call a Beeline support operator
| Single free telephone number of the Beeline operator | 0611 |
Use the short number 0611 to call Mobile Consultant. "Mobile Consultant" is Beeline's smart answering machine.
Currently looking for technical support: Technical support phone number Megafon Vladimir
You can call the call center from any phone. If all dispatchers are busy at the moment, waiting for feedback—getting through to a live specialist—will take time.
Use the short number 0611 to call the Mobile Consultant. “Mobile Consultant” is Beeline’s smart answering machine. You can call the call center from any phone. If all specialists are currently busy, it will take some time to wait for a response.
Roaming and other services
Abroad, Beeline specialists recommend using direct chat in the mobile application. Traffic will not be wasted when connected to wi-fi. Using communication services when traveling around the Russian Federation allows you to dial to 0611. The exception is the Republic of Crimea and the city of Sevastopol.
In other cases, you need to call +7(495)797 27 27. The call is free only from Beeline. In other situations, funds written off for communication services are already calculated according to the tariff of a specific operator. They may be different. Outside Russia, you will not be able to get through by other means.
How to set options
How to receive SMS Beeline settings? In the usual case, everything happens automatically: the user inserts a SIM card into the mobile device and the Beeline SMS sending center sends him its parameters, which are set automatically without human intervention. In fact, options can go wrong only in 3 cases:
- When you delete it yourself in the phone settings.
- When settings are changed due to a virus program.
- If your mobile device malfunctions.
To check the correctness of the parameters, you need to send any SMS to the short number 000 (no payment is charged, you can write any text). If the sending fails, the option needs to be configured. There are 2 options: submit a request for automatic installation again or do everything manually. Read also “Everything for the Family Tariff Plan” - who is it suitable for and what are the benefits for the subscriber.
Automatically
To automatically configure the Beeline SMS message center, you must use one of the following methods:
- Call the number and ask the support specialist to send the necessary parameters again.
- Call 0611 and follow the voice menu prompts to select the required option.
- Send a USSD request *5005*7672*+79037011111# (relevant only for owners of Apple mobile devices).
In all three cases, maintenance occurs automatically. The user does not need to take additional steps to set the options.
Did you know that almost a quarter of cellular users use Beeline services? Read about how to switch to Beeline with your number in our article.
Manually
How to set up SMS on Beeline manually? The following operations must be performed:
- Open messages and select the settings menu on your mobile device (in some phones you must first open the settings through the main menu, and then select the SMS section).
- Select the item “SMS center number” (can be in the “More” or “Advanced” section). Depending on the brand of the device, this item may be called differently.
- In the “Address” field, enter the number +79037011111 (the same for Beeline subscribers throughout Russia). All characters must be specified, including the international code. If even one error is made, the service will not work.
In both cases, there is no additional charge for installing the option. The subscriber only needs to pay the cost of outgoing SMS (incoming SMS is free). The price is set depending on the tariff plan used. Read about how to activate the Signal tariff and what it is in another article.
Other communication methods (chat, SMS, mail)
Alternative ways to contact support without live communication are the following:
Write an existing question to a consultant on the social networks Odnoklassniki, Facebook, VKontakte. On the official website at the bottom of the page there are corresponding active buttons. You need to click on the desired one and an automatic transition to the social network will occur.
Send your question to the operator via SMS or “order” a call back to 0611. Using a short number, as noted earlier, there is a voice assistant and the ability to wait for the first available operator.
Send an email to:
- [email protected] and for general questions
- [email protected] - television/home Internet;
- [email protected] - mobile communications for legal entities;
- [email protected] - connection/maintenance of fixed-line communications;
- [email protected] - Internet/wi-fi;
- [email protected] - online store.
You must write to the email address responsible for the specific service. Specialists, of course, can indicate a specific addressee in their response letter, but if the problem concerns TV, it is better to immediately write to the appropriate e-mail.
Useful Beeline commands for managing your phone balance
And now we suggest paying attention to the codes and numbers that allow you to perform all kinds of manipulations with the subscriber balance, or to obtain the necessary information. Their list is as follows:
- To display the current balance, you can use the phone number 0697 or code *102# ;
- If you started using an old telephone that does not display messages in Cyrillic (Russian characters), you can fix this when entering a request *102#;
- If you use postpaid communication services, you can check your account balance by requesting *110*321#;
- The remaining minutes and messages can be viewed when entering a request *110*06#;
- You can get information about the balance of another Beeline subscriber by calling 06409;
- You can set up a trust payment by calling 064046;
- You can connect and set up automatic payment by calling 064012;
- You can top up someone else's Beeline number by calling 064044 (relevant for prepaid subscribers).
For Internet and television Beeline
For questions regarding these services, you need to call a separate subscriber line. All phones start with 8 800 700 ****, but the last four digits depend on which service they use:
- technical support for wireless Internet clients - 2111;
- USB modems, mobile Internet - 0080;
- connection/service of regular telephones - 9966;
- Beeline call center for home Internet and television - 8378;
- online store -5725.
The call is made directly. Operators respond within a few minutes. There is no voice menu.
Phone operations
Beeline SMS center number is +79037011111.
Beeline SMS center is responsible for performing the following operations:
- Exchange of messages between subscribers. Including sending and receiving SMS from other mobile operators.
- SMS conversion. If the message is written in Latin, but using Russian transcription, the mobile operator will translate the text into a convenient form.
- Storage. If the subscriber is unavailable when sending an SMS, the message will be stored in Beeline. Storage is carried out for no more than 72 hours. If during this period the SIM card does not appear on the network, the sender receives a corresponding notification 6768157
- Notification about the current status of SMS. Through the Beeline SMS center, to configure SMS, you can send a request to receive a notification about the status of the sent message: delivered or not delivered.
If for some reason the phone's parameters are lost and the service number is deleted (changed), the user will not be able to send SMS, including to subscribers of other operators. At the same time, the message receiving function will not disappear.
Online support
It is not necessary to expect a “live” consultant. You can send a request through your personal account on the website or mobile application, starting a conversation with the operator through the appropriate menu.
To use help, you must log in. Unregistered users can leave their data and questions through the electronic assistant. The option is available on the website. There is a chat icon in the upper right corner, you need to click on it.
Don't forget about the "questions and answers" section. Here are the solutions to the most popular queries from cellular users. Some options may help without you having to call. The main thing is to have access to the Internet and go to the appropriate section.
Features of communication with an operator via chat
Typically, online chat is used when there is no time or desire to wait for a response from a call center or look for Beeline communication offices. Contacting this “support service” is free, but it requires an Internet connection.
At the moment, you can use this opportunity in only two ways - through the mobile application and the PC version of the chat. Chat in the My Beeline application
The first and most convenient option for solving this problem is to use a special application called “My Beeline”. By downloading it to the phone, the subscriber will be able to manage the SIM card account without unnecessary difficulties, as well as use all available services of the mobile operator.
Contacting a specialist online is free. The mobile application works great on both Android and iOS.
Response time and specialist competence
Beeline helpline available . There are no days off or work breaks. It is quite difficult to reach the hotline. You will have to be patient until a “live” operator is available. Peak load occurs on weekends and holidays.
When leaving a request for a call back on 0611, on average you have to wait from 1 to 2 hours. Replies to email usually come almost immediately, but specialists have a work schedule.
To relieve lines, the operator has developed many services without the participation of the human factor, so instant assistance from a specialist cannot always be obtained.
What issues can experts help with?
A hotline is a remote customer service system that allows you to solve absolutely all customer issues. This means that by calling the operator, you will receive full consultation in any area of service. Therefore, if you encounter any difficulties, dial the hotline instead of trying to solve the problem yourself if the breakdown is directly related to the operation of the network, Internet or television.
Important condition! To receive competent advice as quickly as possible, you should dial the number of the technical support that understands the issue that is important to you.
Contacts
The “contact” section contains a complete list of dial-up numbers. All major telephone numbers for various services are listed here. To enter it, you need to click on the corresponding button in the bottom menu on the official website of the mobile operator.
There are “specific” requests or controversial situations that cannot be resolved through an electronic assistant or consultant. In this case, you need to go to the nearest office. In “contacts” you can see the location of the nearest one on a map.
Communication via the site
You need to visit the official Beeline website and at the top of the page find a link called “Ask a Question”. Then you should select “Feedback” or “Chat”. In the window that opens, you need to voice the essence of the problem and leave personal information, indicating your phone number, name, and a special code. Soon a response from a specialist will appear with whom you can continue communicating online.
conclusions
In order for the subscriber to be able to solve problems that arise while using the services or simply ask questions, Beeline has developed a sufficient number of communication options with its employees. The advantages of online chat are the ability to get an almost instant response.
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Using chat helps to provide high-level customer service, which has a positive effect on the reputation of the cellular service provider, and also helps reduce the congestion of telephone communication channels for customer questions. Especially for you: How to transfer money from Beeline to Beeline: detailed instructions
Beeline SMS settings
- Go to "Menu".
- Next, find the “Messages” section.
- message settings;
- find the SMS editing section;
- write the center number accurately.
To make sure that SMS messages are working correctly, it is recommended to pass the test by sending an empty SMS to 000. There will be no debit for this action. There are often cases where messages are not sent. The most common reason is that the SMS center number was entered incorrectly in the settings.
To check the number, you must go to the menu item again. Find the “Messages” section. In the SMS settings, go to the submenu: “SMS center”. As already mentioned, names may differ between different manufacturers. Check the unified SMS center number: +79037011111. Once you are sure it is correct, save the changes. Restart your mobile device and try sending an empty SMS to number 000 again. If in this case nothing helps, then the reason lies in the SMS text limit or there are not enough funds on the balance.
