Each provider and telecom operator has a 24-hour technical customer support service, where you can contact for all questions related to the provision of communication services.
Despite modern technologies, multi-channel numbers and a large staff of operators and technical consultants, it is not always possible to quickly reach the support service. This is due to the large number of calls from subscribers. Therefore, the company has expanded the list of options that will help you contact technical support and solve problems.
Phone call
The list of Tele2 technical support numbers is extensive; each region has many local communication channels. The only number you can call from any region is 611 . The operator recommends this number because the service operates 24 hours a day, and calls to this number are free of charge. A single number may differ in dialing rules, depending on the device from which the call is made.
In addition to official Tele2 services, subscribers can contact partner or branded (branded) service centers. There are such offices in all regions; a complete list of addresses can be found on the operator’s website. It is recommended to contact these centers if it is impossible to resolve the issue by phone or online.
For example, apply for a refund or re-issue of a SIM card. But you can also contact them with other problems; employees will definitely advise you on any issue related to the operator’s services. Statistics show that subscribers rarely contact service centers.
How to call the Tele2 operator from a mobile phone absolutely free
Tele2's 24-hour information support service serves subscribers in all regions of the Russian Federation. The free call will help resolve a number of issues related to the use of communications; dial the short number 611 and ask the question you are interested in.
In order for the connection to the information center to occur automatically, press the number 0 from your mobile phone. The service center quickly responds to unusual situations and tries to resolve issues of any complexity as quickly as possible.
The toll-free Hotline 8-800-555-06-11 is a unified connection for subscribers in all regions.
Call from mobile
The easiest way is to call from your mobile phone. To do this, just dial three numbers - 611 . First, the autoinformer answers the subscriber, offering menu items for selecting the desired topic. If the client has heard the topic of his question, then in tone mode he needs to press the number of this item. The autoinformer will go to the thread of interest.
If the subscriber did not hear the item with his problem or finds it difficult to determine the topic of the question, then he can immediately contact the operator by pressing the number 0. Moreover, this button can be pressed immediately after dialing, without listening to the speech of the autoinformer.
Dialing procedure
Let's start with the most important thing - the company's support number 611. Each subscriber can make a call from their SIM card for free. The first thing a person hears when calling 611 is an answering machine recording. It all starts with a greeting and menu items, which are organized by topic. For example, the conditions of Tele2 tariff plans, calls in roaming, Internet and much more. Already in this menu a person can find out a lot of useful information, as well as get an answer to his question. But it often happens that this is not enough and you need to contact the operator directly. Here you just need to listen to the entire recording and stay on the line and, most importantly, do not press anything. After which, the system will automatically switch to a direct connection. The waiting time on the line depends on the queue that exists at the moment. Sometimes you can get through right away, but other times you have to wait on the line for more than 10-15 minutes. If the wait is long, then there is no need to immediately hang up and call again, so the subscriber will again put his call at the beginning of the queue, you just need to wait. You can make a call and turn on the phone speaker on speakerphone and calmly do the necessary things, especially since pleasant music is always playing while you wait. After connecting, in order not to waste time searching for documents (the operator will request them anyway), prepare your passport or driver’s license in advance, specify the exact number for which you are interested in information, and so on. If you need to block a card due to loss, then in addition to documents you also need to provide three numbers to which a person often calls, the date of these calls, the amount of the last replenishment and the actual balance of funds at the time of the call. As soon as the Tele2 operator accepts the call, the subscriber can ask all the questions he is interested in and receive competent advice.
It should be noted that you can call the operator using the number 611 only from a Tele2 SIM card, but what to do if the phone is stolen and you have an MTS cell phone or a megaphone at hand? In such a situation, you can call the support service, you just need to dial a different number. The subscriber should select his region of residence on the company’s official website and check the numbers there. The company does not have free numbers for calls from landline and mobile other operators, so before you call, find out the call tariff.
Call from another operator's phone
You can contact Tele2 customer support even if you have a phone with a SIM from another operator. There are cases when the SIM card is lost or temporarily does not function, or other situations. Tele2 technical support operators do not differentiate those who ask for help by phone number. If you need to identify the user, you will be asked for your full name, as well as the SIM PUK code.
To call with another SIM card, the short number will no longer be suitable, and the subscriber will need to dial 88005550611 . This is a toll-free number, the autoinformer also answers first, which you will have to listen to until the end, and then select a menu item that corresponds to the topic of your question/problem. After finishing your speech, you can immediately press the 0 button, and then a live operator will answer.
Other ways to contact the Tele2 operator
If the need to resolve your issue is not critical and urgent, and there is no desire to wait for a response from a support consultant, you can safely use alternative methods of communication:
- You can use email by writing a letter with your wishes and a description of the problem. For such purposes, there are two addresses: [email protected] and
- There is also a technical support service for you, which you should contact by filling out the feedback form on the official Tele2 website.
- If you are an active user of social networks, use the VKontakte group to find answers to questions. And by subscribing to it, you will be among the first to learn about new services, applications, service capabilities and even gifts from Tele2.
- In the event that you want to offer something new or report your complaint about the operator’s work, use the official Tele2 forum.
- All users of a SIM card from this European operator can find a free application in the phone menu, which can also be used to solve some problems.
Call from home phone
From any home phone, Tele2 support can be reached by calling (toll-free) 88005550611 . The features and rules of dialing are the same as when calling from a third-party mobile operator. Just make sure that your home telephone is modern enough to support touch tone, otherwise the menu selection will not work and the call will be interrupted.
You can also call your regional support number from your home phone. However, this line is usually less busy than the federal line. Just keep in mind that this will be a regular call, which is charged according to the terms of the contract for the provision of landline services.
Each region has its own number, some even have several; the full list of numbers can be found on the Tele2 website. At the same time, in your city it is not necessary to dial the full number starting with eight and the region code; just a local number is enough.
Call from abroad (in roaming)
If you need to contact Tele2 technical support during a trip abroad, you should call the international call center (free for Tele2 subscribers) +79515200611 . But the most convenient way from other countries is to ask technical support questions online - either through chat, or via messenger, or in one of the social network groups.
The Tele2 operator's hotline also has periods of maximum congestion, like traffic on the capital's roads. Bad time to call (you have to wait a very long time for an answer) from 10:00 to 19:00 Moscow time on weekdays. If you don’t want to be on hold, it’s better to call after 9 pm. In any case, when calling, the subscriber will receive an answer, the support phones are multi-channel, there are a lot of employees, so even during busy times the operator will be free within five minutes.
Tele2 support number in roaming
If you are outside the Russian Federation, your operator is always ready to be in touch. After registering your phone in the guest network, you can contact technical support at +7951-52-00-611, the call is free.
We strongly recommend that citizens who often travel abroad save this contact in their phone book. Having it at hand, in any unforeseen situation you can count on a free connection with an experienced consultant. Tele two's help desk will also familiarize you with roaming tariffs and costs.
In Russia, calls to numbers with the first digits 8800 are not paid.
How to contact technical support
Tele2 subscribers are given the opportunity to use their personal account on the operator’s website. To have a choice of ways to manage your account and services, as well as contact technical support, it is advisable for each client to register a personal account. The functionality of your personal account allows you to track your balance in real time, view statements, manage services, options, tariffs, and so on.
Through the personal account you can also resolve many issues without contacting the support service, but if this information was not enough, then you should contact the customer service for help in the following ways:
- through the official website;
- by calling the technical support number;
- through a social network or messenger;
- by visiting the operator's office.
Additional features
There are also alternative ways to get information or help. It’s best to register your number in your personal account and always have access to the details of your charges and calls. In this system, you can independently activate or deactivate services, tariff plans, additional options, and so on.
On the company's official website, you can write a letter to the consultants and receive a response to your email address. Many people do not know that in the SMS menu of their phone, where the entertainment content is located, there is a communication service with support. You need to select “my tele2” from the list, and then “subscriber service” and receive advice via SMS.
There is also no charge for such messaging. If the subscriber is located near the company’s service center, then he can go to the branch and receive any advice or assistance related to his number; in this case, it is mandatory to have a passport with him.
Online chat
The operator’s website has a special option for prompt communication with a technical support operator – chat. To contact an operator via chat, you need to:
- go to page //msk.tele2.ru/help/category/contacts ;
- select the item called “Online chat”. Click on it;
- then click “Ask a question” and in the pop-up dialog box, enter your phone number, your name and briefly the essence of the problem/question.
If the operator is busy or offline, then there is a button nearby that activates the feedback function. A request from this dialog box is sent to a special technical support email address; a response to this request is usually received within a day. The subscriber indicates his region and the topic of the question. Usually, after contacting the client through the feedback window, the operator calls the client back. To immediately get a comprehensive answer, you should describe the essence of the problem/question as accurately as possible.
When contacting via the feedback form, the subscriber may not receive a response from the support service, since there are topics that are not resolved by this department. A list of such topics can be found above the feedback window, so we carefully study all the notes.
Your opinion is very important for our work!
Sometimes an operator in problem areas needs to conduct an express assessment of the quality of communication coverage and, at the same time, customer loyalty. In this case, an IVR survey can be launched from number 611, when the system asks you to evaluate the quality of communication according to several parameters. Tele2 has the ability to determine the location of a subscriber - this is the so-called geotargeting. The operator can analyze, for example, in the area of which base station subscribers are located and at what time. There is no difficulty in creating lists of such subscribers and launching a survey for them.
Messengers, social networks
If the subscriber has an account in Viber, then you can contact support through this messenger, describing the essence of the problem. In addition, operators also work on the social network VK or Facebook and can be contacted through the public page or group “Tele2 Russia”.
List of official Tele2 groups:
- //www.facebook.com/Tele2Russia/
- //twitter.com/Tele2Russia
- //vk.com/tele2
- //ok.ru/tele2
- //www.youtube.com/user/AfishaTele2
As a rule, they respond to customers quite quickly here. After the first response (some time may pass), further dialogue occurs in real time. Yes, and other users of the group can answer some questions.
Hello, have you submitted a request?
Another direction when an operator from 611 can call you is the requests you left earlier. The department that deals with applications is called Claim. The specialists of this department have subscriber satisfaction or “customer happiness” as their goals. Operators fight fiercely for this goal. The main indicator of the health of your subscriber base is a high customer score, or NPS. In surveys, you often come across a question about your willingness to recommend an operator to your friends and family. This is the same NPS.
Claim employees can send SMS or write an email based on the decision of applications. However, the likelihood of receiving a higher rating arises after a live dialogue with the same “live” operator. Even if the result of the application review was not in your favor, after talking with a specialist, you can give a good rating. Ultimately, he did his job, explained his decision, and you are loyal and supportive of him and the situation itself. This is the empathy that is talked about so often these days. Actually, for the sake of empathy, the operator calls you: he sympathizes and empathizes with you, and you with him.
