It’s easy and simple to contact the Tele2 operator - call or write

If you encounter difficulties connecting or disconnecting services, the need to block a SIM card, or if you want to get an answer to your question, it makes sense to contact support for a specific cellular service. The Tele2 operator is available at 611. What other options are there for communicating with specialists from Tele2? The following article is dedicated to this issue.

How to call tech. service from Tele2 number

Subscribers can contact the Tele2 operator using a single number 611.

The region of residence is not important. The main thing is that maintenance is carried out and there is communication. The call is free, and the Tele2 hotline operates around the clock. To quickly connect to an operator, you need to press “0” in the voice menu, after clicking on the keyboard icon.

To receive a comprehensive consultation, the subscriber must provide the specialist with certain information (for example, full name, code word, PUK code or passport data). The support service will not require information that is not related to the essence of the subscriber’s question.

Online chat

Customer service specialists answer customer questions around the clock through the official online chat. It is available on the website and is especially useful for those who are roaming, as it is easier to find free Wi-Fi.

On the website, you can enter the online chat by following these steps:

• Open the “Support” section of the Tele2 website.
• Go to the very bottom of the page.
• Click on the “Write” button under the words “Online Consultant”.
• Fill out the form that appears on the screen.

Tele2 support number in roaming

When traveling abroad, the subscriber also has the opportunity to receive free consultation on service issues. In roaming, the SIM card of the home network works from the guest one - it all depends on the specific location of the user of the communication services.

Tele2 support service in roaming is available at +7-951-520-06-11.

Abroad, the number 611 does not work. If you call from another phone (i.e. without using a SIM card from Tele2), then the cost of the call will be affected by the local tariffs.

Personal Area

An almighty service for those who value their time and comfort. By registering your account there, you can easily resolve any issues related to managing your phone number. The extensive functionality of the “Personal Account” includes services such as:

• replenish your balance;
• tariff change;
• ordering details;
• enable/disable options and many others. etc.

And the site’s interface will captivate you with its simplicity. After using it once, you will understand that it is much more convenient to use it, rather than wasting time on calls to support and help desks.

How to contact Tele2 operator on the Internet

Another communication channel is the Internet. The options here are:

• using your personal account or application;
• sending an email;
• contact through social networks (VKontakte, Odnoklassniki) and instant messengers (for example, Telegram).

Through your personal account or application

The personal account service and the My Tele2 mobile application allow you to control the costs of cellular communications and the Internet, and independently manage the services provided by the operator. Links to application stores (AppStore and Google Play) are available on the main page of the official Tele2 website.

Login to your personal account is carried out using your number and password. You can set it in your account in the “Profile” section, and also receive it via SMS when you select the “No password” authorization method. Access to the application is similar.

The site has a 24/7 online chat where you can write on a question of interest. In the menu you need to select the “Support” section, then “Where to contact” and “Online chat”.

Write to Email

You can contact the customer assistance service by using the feedback form. After filling out the fields (personal information, subject of the request, description of the problem), you need to send a request. A response should be received to the email specified in the form within 24 hours.

Contact via social networks (VK telegram OK)

You can get a prompt response from the operator on social networks and instant messengers. The name of the official group (public account) is Tele2 Russia. In VK the group is located at https://vk.com/tele2, in OK - https://ok.ru/tele2. After joining, you just need to send a message and wait for a response.

Other ways to receive technical assistance Tele2

• If all the listed phone numbers did not help you contact the operator and solve the pressing problem, you can try contacting the emergency service. In this regard, online consultations, located in the “Personal Assistance” section of the operator’s website, are very effective. Contacting allows you to clarify any issues that have arisen in real time.
• To quickly obtain advice in complex cases, it is necessary and sufficient to have a smartphone or tablet and access to the World Wide Web. Tele2 operator has accounts in all popular social networks and messaging applications, including Viber and Telegram.
• If time is running out, you can ask a question through the feedback of the Tele2 website. When asking a written question, be sure to include a phone number or email address where they can answer you.
• Having access to the Internet, you can try to resolve the issue yourself using your Personal Account. There you can find everything related to the availability, connection and deactivation of paid services. There you can block the SIM card if it is lost. The capabilities of LC will help you get out of difficult situations on your own without the help of a consultant.
• In conclusion, let us remind you about the service “Tele2 Guide”. To connect to it, you need to dial the sequence *111# on the keyboard and press the call key. The service is designed to connect and disconnect services, check the status and top up your personal account, as well as many other functions without the help of an operator.

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How to increase network access

If you can’t transfer traffic from your phone, you can enable internet extension options. The following additional services are available for Moscow and Moscow Region:

• Additional 100 MB or 500 MB until the end of the day;
• 500 MB, provided after your package is exhausted;
• 3 GB or 5 GB per month.

Other additional packages may be available in the regions; check out their list on the official website.

We hope that from this article you received the answer to whether it is possible to share the Internet on Tele2, and were also able to explore alternative ways to transfer the rest of the traffic or increase the network access package.

How much does it cost to switch tariffs?

The transition service is essentially provided free of charge, but in some cases, due to the difference with the existing tariff, the subscriber may be charged an additional fee. In addition, if you often switch from tariff to tariff (more than once a month), then the service will also cost money.

1. Switching to the “My Tele2” package will cost the subscriber 150 rubles if less than a month has passed since the last switch. If this is the first transition for the subscriber, then it will be free.
2. Switching to the My Conversation packages, as well as two versions of My Online, is free. However, the personal account balance cannot be empty; there must be an amount sufficient to cover the monthly subscription fee. When you switch to these plans, the subscription fee is automatically charged.
3. The subscriber switches to the “Classic” and “Internet” packages free of charge if this is the first switch. If within a month there was a procedure for changing the tariff, then the subscriber will pay 40 rubles.

Tele2 operator number for different regions of Russia

Tele2 provides its services throughout Russia, however, the customer support number differs for different regions of Russia. To view the number of the contact center operating in your region, you need to open the official website of the company www.tele2.ru and indicate your region. After which the information on the site will be updated, and you will see all the phone numbers, tariffs and services available for your region.

Below are telephone numbers for calls from landline devices for a number of regions:

How to change the tariff on the modem

Many subscribers use modem devices to increase the speed of their Internet connection. Modems operate using a SIM card, which is located inside the device. These SIM cards also imply a change in tariffs.

If you want to change the TP on the modem, this can be done using two methods:

1. Remove the SIM card from the modem and insert it into the phone. Select an offer designed to work in modems and connect via USSD command or in your Personal Account.
2. Use the modem device management program. The program is included with the modem. You can enter the USSD combination directly on your desktop computer or laptop through the program.

Useful numbers

User interaction with the Tele 2 operator is simplified using simple commands. The combinations listed below must be entered from the smartphone keyboard, followed by pressing the call key. After these steps, the necessary information is displayed on the device screen. In some cases, information comes in the form of SMS messages.

Using the combinations listed below, you can not only manage your account, but also connect various services.

• *105# — providing detailed balance information;
• *107# — detailed information about your tariff;
• *153# — control over expenses and services;
• *220*1*subscriber number# — adding a number to the black list;
• *115# - control;
• 611 — subscriber support;
• 630 — change the tariff plan to another;
• 693 — certificate of mobile Internet tariffication;
• 688 — detailed information about roaming;
• 679 — network settings in automatic mode;

Tele 2 is a truly profitable operator that provides its subscribers with a wide range of different tariff packages and services. If you are used to using economical, high-quality and stable cellular communications, then Tele2 deserves your attention.

The undeniable advantages of Tele2 over its competitors

Speaking about the advantages of this operator, it is worth highlighting the following:

• quality of communication and large coverage area, thanks to which Tele2 operates throughout the Russian Federation;
• the ratio of quality and cost of communication is at the highest level;
• a huge number of various options, thanks to which you can save on conversations with other subscribers;
• the highest level of service;
• favorable conditions for providing additional Internet traffic and much more.

Depending on the requirements and preferences of a particular subscriber, you can select a specific tariff package that will allow you to economically and efficiently use Tele2 cellular communications.

The most important advantage of the operator is that it is constantly improving, taking into account the wishes of its subscribers. Promotions are regularly held within the network, new tariff lines are introduced that best satisfy the wishes of users. It is safe to say that thanks to its professional activities, Tele2 has raised the limit of subscriber trust to a new level.

Transferring tax balances to another month

The question of how to transfer the remaining traffic to another month needs to be studied separately and in detail. Almost every tariff has a certain system of limited access to the network.

This service is available on tariffs of the “My Tele2” line.

It is important to know that the transfer is carried out to the next month. After completely using up the minutes and gigabytes of the old package, a new one will automatically connect. Do not try to cheat and stretch out the time of use, the transfer is valid for thirty calendar days. In this article you can read how to find out how many megabytes are left. You can add additional options that are compatible with your tariffs.

Additional services include network access packages “7 GB”, “20 GB” and “50 GB”, as well as the “Internet to tablet” option. On these services, transfer is carried out by default. Please note that the data is given for Moscow; to clarify the availability of these services in the region, use the official website of the mobile operator or call the short number 611.

How to download the My Tele2 application

You can download the “My Tele2” application for free on Android and iPhone. This can be done in two ways: either through official stores that are supported by Android and iOS, or by downloading the “My Tele2” apk file through other sources.

In the first case, everything is simple:

1. You go to the application store and find the “My Tele2” application;
2. Click “Install”;
3. Loading is complete. Now click “Open”;
4. After installation, open it and figure out what's what.

In the second case, some difficulties may arise. For example, your phone will not have a file manager. Then you will still have to be directed to the application store again to download the file manager. If you have everything you need, then proceed as follows:

In the browser, enter “my tele2 apk” in the search bar.

The Internet will give you different options. We look for the least suspicious site with a functioning link and download it. In this case, the file was downloaded from here.

Then click on the downloaded file and select the program that will start the installation.

If you haven't previously unblocked downloads from unverified sources, do it now. Now go back to the “My Tele2” file and click “Install”.

So, you have installed the “My Tele2” application! Whatever method you choose, after all the work, all that remains is to register: enter the phone number and code. Now you can appreciate all the benefits of the updated My Tele2 application!