MGTS technical support: phone number to contact the operator, toll-free Internet support hotline number

Communication › MGTS Internet support hotline - reference technical support

PJSC Moscow City Telephone Network (MGTS) is a company that continues to introduce optical technologies at high speed GPON in the city of Moscow.

The company is actively involved in connecting subscribers to the Internet, IP-TV and telephony via GPON optical networks in Moscow and the Moscow region.

Technical support phone
Contacts: address, telephone, official website
Addresses of offices, sales and service centers Moscow
Moscow region

Reviews

MGTS provides local and intrazonal telephone services, broadband Internet access, digital TV and mobile communications for individuals and legal entities:

Internet and digital television. MGTS occupies a leading position in the Moscow broadband access and Internet TV market. In the fall of 2021, MGTS began replacing routers with new models operating in two bands - 2.4 and 5 GHz - and supporting automatic switching from noisy channels.
Mobile connection. At the end of 2021, more than 320 thousand subscribers use mobile communications from MGTS.
MGTS will provide subscribers of high-speed GPON tariffs with free mobile communications.
Home phone. The company provides local telephone service.

The mobile and telephone operator rarely experiences technical outages, but communication with customers is constantly maintained. The company has a large number of feedback forms to improve the quality of services provided. Issues are resolved over the phone as quickly as possible, and the staff of operators will help find a solution to the problem and increase the company’s rating. Before the call, the client can go to his personal account and try to find out the cause of the problem.

MGTS toll-free hotline

A phone number you can call from anywhere in Russia - 8 800-250-00-50

. This is a free MGTS reference book.

Hotline MGTS Moscow

Residents of Moscow can contact MGTS around the clock, phone 8 495-636-0-636. This is the MGTS control room, the call is free, but only when calling from a landline in Moscow.

The provider provides support to businesses - for these issues there is a separate multi-channel MGTS telephone, paid (8 495-700-70-70).

Landline phone users should know that the list of MGTS services includes:

mobile connection
local telephone communication carried out from landline phones
providing Internet access
digital television channels
CCTV
other services.

Hotline in other cities

You can call the general toll-free MGTS customer support number 8800 from any city.

But the company's coverage area is limited only to Moscow and the Moscow region.

Home phone doesn't work

If your communication device is not working, you must first determine that it is not a problem with the local telephone network. It often happens that there is a break in the line. One of the reasons for this is bad weather conditions. In order to determine whether this has happened, you need to ask your neighbors if they have a home telephone, whether they have beeps when they make a call.

In large cities, weather conditions should not cause communication breakdowns, because all important cables are placed underground or in specially designated shafts. But the cable can be chewed by rats. This happens quite often.

The problem could also be that the phone is not connected to the network well, so check that first. If it is possible to check another device on your telephone line, then by all means do so. After all these steps, you will know for sure that the problem lies either in the city connection or specifically in your device.

Other ways to contact technical support

For Muscovites, OJSC MGTS is part of the image of their hometown, which is already more than a century old. Previously, the company dealt only with telephone communications, but now the list of services has become much wider. Therefore, communication capabilities with MGTS support have also expanded.

Residents of the Moscow region

can use the telephone number 8800-250-00-50 to communicate with the MGTS operator.

MGTS subscribers can use the additional number MGTS 0636. You can dial it from your mobile number at any time of the day.

The company provides services for CCTV cameras

. By contact number 8 495-636-0-636 you can call a technician for warranty repairs and replacements. You can use cameras by renting them. In this case, an examination of the breakdown is carried out, which determines the cost of repair.

The company's technical support can be contacted on the official page on social networks. To do this, you need to find links to social networks on the official website. There you can find answers to many questions and find out the latest information about the company.

You can send a letter to MGTS by e-mail at the following address, and also write a request on the official website - there is a special form:

This sometimes turns out to be more efficient than calling a live operator.

For the convenience of subscribers, a service is available in your personal account, which provides an urgent support call without dialing a number. MGTS service without dialing is provided for 12 rubles per month.

A personal account also provides the opportunity not to visit the office in person. You can pay for services, change the tariff, and manage services via the Internet. The list of personal account options also includes communication with a company specialist.

You can get answers to your questions by using MGTS feedback at the link https://help.mgts.ru/home/feedback/.

Phone line problem

This is one of the most common reasons why a home appliance does not work. This happens under the following circumstances:

Broken cable wires.
Carrying out telephone repairs.
Replacement of devices or preventive maintenance by the service company.

This is not a complete list of communication-related reasons that may cause your landline phone to not work. It is best to find out from the company’s technical support whether they have any problems on the line, or whether they are carrying out technical or preventative measures. If your home phone no longer works, call technical support on your mobile device.

Ask if they plan to hold any events in the future that will cause a communications blackout. Companies rarely warn their customers about such events in advance.

What questions can you contact?

With the help of MGTS operators, the following problems are solved:

selection and activation of services
select a suitable tariff, change it
connection of optional services
obtaining information about promotions and advantageous offers of the company
find out the details of the provision of security services, video surveillance, and the “Home Operator” option
find out the amounts to be paid.

If there are malfunctions in the operation of the telephone line or Internet connection, you can call MGTS and try to solve the problem in consultation or call a technician to your home.

MGTS technical support also accepts complaints and suggestions for improving customer service.

MGTS telephone repair bureau

If during a telephone conversation with a support line employee it is not possible to solve the problem that has arisen, then you must leave a request to call a specialist. It is worth noting that these works are carried out by third-party contractors (MGTS partners), which means that the cost of services and the level of quality of work can vary significantly not only in different areas of the city, but also within several houses.

MGTS Repair Bureau is a structural unit of a telecommunications provider responsible for technical support for subscribers. In general, assistance to the company’s clients is provided in two ways:

remote consultation provided by hotline staff - works 24/7;
organization of repair work - as necessary.

If the landline telephone (MGTS) does not work and you cannot contact customer support, you can always contact any office of the service provider. Of course, unlike the support line, which operates 24/7, MGTS branches have a specific work schedule.

At any MGTS or MTS office you can leave a request to connect to Home Internet and Digital TV from MGTS and pay for MGTS services.

MGTS office addresses

Telephone nodes - addresses of MGTS offices in Moscow by metro station and operating hours of the branches:

Arbatsky : 119019, st. Novy Arbat, 2, Arbatskaya metro station;
Bagrationovsky : 121087, Bagrationovsky proezd, 18, building 1, Bagrationovskaya metro station;
Butovo : 117624, st. Skobelevskaya, 22, metro station Skobelevskaya Street;
Water Stadium : 125212, Moscow, st. Admirala Makarov, 14;
Domodedovo : 115563, st. Shipilovskaya, 34, building 1, Shipilovskaya or Domodedovskaya metro station;
Dubninsky : 127540, st. Dubninskaya, 12a, Petrovsko-Razumovskaya metro station;
Zhulebino : 109153, st. Generala Kuznetsova, 18, bldg. 1, Zhulebino metro station;
Zelenogradsky : 124575, Zelenograd, bldg. 928;
Izmailovo : 107207, Baikalskaya st., 35, Shchelkovskaya metro station;
Maryino : 109652, Lyublinskaya st., 169, bldg. 2 shopping center "Mariel", Maryino metro station;
Medvedkovo : 127282, st. Shirokaya 12a, Medvedkovo metro station;
Novogireevo : 111531, st. Sayanskaya, 7, Novogireevo metro station;
Novocheremushkinsky : 117418, st. Novocheremushkinskaya, 65, bldg. 1, metro station New Cheryomushki;
Ordynka : 119017, Moscow, st. Bolshaya Ordynka, 25, Tretyakovskaya metro station;
Ostankino : 129226, st. Dokukina, 4, VDNH metro station;
Perovo : 111141, Zeleny prosp., 7, Perovo metro station;
Petrovsky : 125319, st. Chernyakhovskogo, 18, Aeroport metro station;
Preobrazhensky : 107076, st. Elektrozavodskaya, 58, Preobrazhenskaya Square metro station;
Vernadsky Avenue : 117331, prosp. Vernadskogo, 21, bldg. 3, Universitet metro station;
Rublevsky : 121609, Osenny Boulevard, 4, Krylatskoye metro station;
Solntsevo : 119634, Borovskoe highway, 43, RUmyantsevo metro station;
Textile workers : 109129, 8th st. Tekstilshchikov, 8, metro Tekstilshchiki;
Timiryazevsky : 127322, st. Yablochkova, 19A, Timiryazevskaya metro station;
Tushinsky : 123362, st. Tushinskaya, 11, bldg. 3., Tushinskaya metro station;
Tsaritsyno : 115470, Klenovy Boulevard, 3, building 1, Kolomenskaya metro station;
Chertanovo : 117525, st. Chertanovskaya, 23a, Yuzhnaya metro station;
Yasenevo : 117588, Yasnogorskaya st., 5 building 1, Yasenevo metro station.

If a call from a technician is required, the subscriber can submit a request for the services of a technician. When submitting an application, it is recommended to leave your contact information so that you can contact the subscriber to clarify additional information.

What to do when your phone is broken?

After the first attempts to solve the problem, when it is known for sure that no debts have accumulated yet, and there is simply no landline telephone to check the breakdown, you should take on the repair more seriously.

The first thing you need to do is call the contact center at 88001000800 (from a mobile phone). At the same time, in order not to waste time and not occupy the line for a long time, it is better to prepare in advance all the information necessary for operators. Usually they are interested in some nuances related to the contract: the name of the owner and the agreement number.
The second step is to submit an application for a visit from a specialist. Usually it arrives the next business day. On weekends, quite logically, he does not work.
Next, you can try to check the wiring in the apartment. You may be able to find and fix the problem yourself.
The last point will be the visit of a telephone company specialist, who will do everything necessary to restore communication.

It is important that in cases where the repairman determined that the main source of the problem was a problem with the home telephone, to repair it you will have to contact the company where it was purchased. In addition, it can be sent to a service center that specializes in restoring such devices.

We try to solve the problem with the phone ourselves

Before calling customer support and calling a technician, you should make sure that there are no visible breakdowns. First, you need to look at the telephone cable within sight. If renovations have recently been carried out or the rooms have been rearranged, then it is likely that the cable has been damaged. Experts recommend hiding the telephone cable in a special plastic box. This will help prevent damage.

Non-payment for telephone use

The reason for a non-working landline phone can be quite trivial, namely non-payment for communication services. You can view your balance in your personal account. To enter your account, you must enter the username and password that were specified during registration. In your personal account you can view all connected services, check your balance and, if necessary, order details. In addition, this is where you can top up your account using a bank card.

If, after reviewing your personal account, it becomes clear that the services have been disabled due to late payment, then you need to contact the operator in your region and find out how you can reconnect. It should be understood that upon reconnection you will need to pay a fine.

You can pay the subscription fee using a bank card, using your personal account, or in other ways. Payment can be made at the terminal or the provider’s office.

Phone line problem

The cause of the problem may be a damaged telephone line both inside and outside the house. Wires are especially often damaged during repairs and moving furniture. It is not uncommon for the cable to be chewed by curious pets.

You should view the entire line that is visible after entering the apartment or house. Particular attention should be paid to turns and those areas that pass in close proximity to the floor.

If it is clear that the telephone cable is pinched or broken, it is quite possible to connect it yourself, but only if you have electrical engineering skills. To begin with, the wire is stripped and then connected using insulating tape.

Sometimes it happens that the cliffs are located in the entrance. In this case, it is recommended to immediately call specialists from the support service; all work will be done free of charge.