Rostelecom phone number: telephone line repair

Rostelecom technical support number: internet

The company focuses on the needs of subscribers in all matters. Therefore, in addition to the all-Russian hotline number, there are other service numbers. Residents of Moscow and the Moscow region can use the phone number 8-495-727-49-77. To conclude an agreement or choose a tariff, dial. Rostelecom Internet technical support in a private home without a telephone will help resolve any issue. The hotline is free. Use the help of consultants at any time. The telephone number is available for contact around the clock. You can call the service number from anywhere in the Russian Federation. Individual entrepreneurs and LLCs can use the number 8-800-200-30-00. The support service for Internet and mobile communications is available 24 hours a day.

Phones in regions

Each major locality has its own regional hotlines for communication:

• Moscow .
• Saint Petersburg .
• Blagoveshchensk — +7 (4162) 391 277.
• Magadan - +7 (4132) 611 611.
• Petropavlovsk-Kamchatsky - +7 (4152) 412 285.
• Vladivostok - +7 (4232) 448 190, +7 (4232) 448 181.
• Yuzhno-Sakhalinsk - +7 (4242) 722 520.
• Khabarovsk — +7 (4212) 325 222.
• Barnaul.
• Chita.
• Irkutsk.
• Kemerovo.
• Krasnoyarsk.
• Novosibirsk.
• Omsk.
• Tomsk - +7 (3822) 523 863.
• Ekaterinburg .
• Nizhny Novgorod .
• Krasnodar.
• Arkhangelsk .
• Vologda.
• Kaliningrad.
• Petrozavodsk.
• Syktyvkar.
• Murmansk.
• Velikiy Novgorod .

Calls are priced according to your operator's rates.

Customer support service

Specialists serve the company's clients 7/24. According to customer reviews, the wait time for a consultant’s response does not exceed a minute. Subscribers can ask questions about all services and tariffs. If there is a need to conclude an agreement for the provision of services, a specialist will help you contact the operator. The hotline accepts complaints and claims from customers. Rostelecom support operators with fast Internet to a private home quickly serve customers.

Other methods of communication

There is an alternative; Rostelecom clients can contact managers on social networks:

• VKontakte - https://vk.com/rostelecom.
• Odnoklassniki - https://ok.ru/rostelecom.official.
• Facebook - https://www.facebook.com/Rostelecom.Official.
• Instagram - https://www.instagram.com/rostelecom.official.
• Twitter - https://twitter.com/Rostelecom_News.
• YouTube - https://www.youtube.com/user/rostelec.

Go to the official communities and communicate with other users, watch the news and find out the latest changes.

General issues

Operators will answer general questions at 8 800 10 008 00. How to call Rostelecom about the Internet? You can use this number. Also, the company's clients can ask questions regarding payments for communication services. You will be advised on tariff plans. If you have questions regarding connection, it is not necessary to visit the office in person. You can call the Hotline and leave a request for connection. The operator will redirect you to a consultant who will accept your application.

Causes of landline phone malfunction

Despite the widespread use of mobile communications, landline (home) telephones are still very popular among the population. Especially among older people who are distrustful of mobile phones. Also, most organizations must have landline telephone numbers, so failure of the telephone line is equivalent to an emergency. Especially if the phone number is connected to the Internet, and the lack of signal completely blocks the company’s work.

How does Rostelecom repair a telephone line, and for what reason does a telephone number fail:

• After calling the provider, the answering machine first of all recommends checking the status of the subscriber’s personal account. Rostelecom very carefully monitors the timely payment of the invoice, and in the absence of such, it immediately suspends the provision of the service. It is clear that in such a situation, an application for repair of a telephone line makes no sense.
• Poor contact due to mechanical damage to the wire can also interrupt the telephone connection at once. For example, if the cable was damaged during repairs, or it frayed due to regular friction on a hard surface, or the contacts became loose when connecting to the device itself or the socket. This malfunction also does not apply to damage to the telephone line itself, which is located outside the premises, but if you cannot solve this problem yourself, you must submit a repair request to Rostelecom.
• Telephone failure. Like any technical device, a telephone has its own lifespan, and over the years it loses its functionality.
• There is a break in the telephone line. The problem arises on the operator’s side, and the reason may be due to external influences (for example, when a break occurs during some construction work), or physical wear and tear of the telephone cable. The solution to this issue is within the competence of the Rostelecom telephone line repair service.

When calling a single number, the operator on duty can remotely check a number of settings or clarify whether maintenance work is being carried out on the line

What to do if the phone does not work due to non-payment

To avoid a situation where your phone is disconnected for non-payment, you should pay your bill on time. This can be done in several ways:

• in Rostelecom communication offices and communication stores of partners - cellular operators, Svyaznoy, Euroset, etc.;
• in self-service terminals located in bank branches, stores and other public places;
• on the Rostelecom website and on other payment portals from a bank card or electronic wallet;
• using phone applications;
• using banking services such as mobile and internet banking. To remember to pay on time, you can set up an auto-replenishment service, which is offered by most banks.

You can find out your account balance by calling the Rostelecom customer support service and performing a number of commands (not to be confused with the telephone line repair service). The solution to the issue is to pay the debt, after which the Rostelecom service resumes the operation of the telephone line using the previously disconnected phone number.

How to solve technical problems on the line

Technical malfunctions may be accompanied by hissing in the handset and interruptions during conversations. Or, when the receiver is picked up, there are short beeps, one long continuous beep, or complete silence.

If you suspect that the telephone cable is damaged, before submitting a request to Rostelecom for the telephone line repair service, you should inspect the wiring yourself, especially where the cable may have frayed, or in the places where it is connected to the device or socket. If you find a damaged wire, you can try to restore the connection - cut and strip the ends of the wires, connect them and insulate them.

What number can I call to request repairs?

If this does not help, contact the Rostelecom telephone line repair bureau through any other working telephone (mobile or landline) at the number or a single help center 8 800 100 08 00. As a rule, the repair service is located in the Rostelecom territorial office. There the application will be registered, and in the near future employees will come to the specified address to troubleshoot the telephone line.

In the subscriber’s personal account, you can leave a request for feedback, in which you should select the Telephone service and describe in detail the essence of the problem

It is not always clear that it is the device itself that has failed. Of course, if you have another functional similar device at hand, it’s easy to check by swapping them. And if this is not the case, it is difficult to say whether the device has broken down or the telephone line has failed. The solution to the problem is to call the Rostelecom repair bureau.

Sometimes, when you dial a single Rostelecom technical support number, the answering machine immediately informs you that repair or maintenance work is being carried out on the telephone line. This means that the operator is aware of the problem and is already working to fix it.

The subscriber may be required to perform a number of commands: disconnect and connect devices, restart, check settings or signals. In some cases, the problem can be solved remotely. If these actions do not help, the application will be transferred to the territorial repair bureau of Rostelecom. Then the branch employees contact the subscriber for further work.

All requests from Rostelecom subscribers are monitored by the quality service, so in most cases the problem is resolved smoothly and quickly. If the issue is resolved longer than the agreed time, you should contact the 24-hour line again and express dissatisfaction with the service. As a rule, this works flawlessly.

Why you should always apply to a repair agency

The subscriber pays money for all the company’s services, and if something doesn’t work, he cannot use the service for reasons beyond his control. When registering a request from the repair bureau, from the moment it is submitted until the telephone line is restored, the subscriber must be exempt from paying for the service. Simply put, a recalculation is made.

Rostelecom application for Internet repair

If the subscriber's equipment fails, you can contact technical support. You can call the hotline. If the Internet suddenly disappears at home, or the connection drops to low speed, this is a reason to contact technical support. It is not necessary to go to the company’s office and write a statement. If you find an error or malfunction in Rostelecom equipment, you can call the provider’s all-Russian number. Service center operators will send a technician to your address if necessary.

Contact the Rostelecom office in Nizhny Novgorod - when required

In many Russian cities there are official sales centers for equipment branded by Rostelecom. Equipment is required for home telephony, Internet, interactive television and a number of other services.

At sales centers you can purchase the necessary products to connect to a particular service. Experts can also advise you regarding the operation of the equipment.

Often, to solve a particular problem or get advice, it is enough to call the official phone number. If there is a need to visit the office, technical support will notify you about this.

The page contains all addresses and phone numbers of Rostelecom in Nizhny Novgorod. This information was taken from the official website of the provider.

Support for legal entities

Individual entrepreneurs and companies in the capital can use the phone number 8 499 999 82 83. If you have problems with the connection, you need to call this number. For other regions, different numbers apply. If there is a serious problem with the equipment, the subscriber will be redirected to a specialized operator. You can ask the operator online any question related to the Internet or mobile services. The company's employees will help you check all the information you need. If the equipment breaks down, the operator will not help. But he will help you call a specialist to your address.

To get help faster, before calling technical support you need to prepare:

• Make a list of questions of interest.
• Find your personal account details.

Sales and service centers for subscriber technical support

The good old way to solve the problem is to go to the nearest company office and talk to a consultant. Of course, it will take time to get to the office, do not forget about the operating hours of service centers, but sometimes it is more convenient to contact the office:

• if you need to write a statement or complaint;
• to purchase equipment;
• if the user believes that his problem is not being solved quickly enough and/or incorrectly.

Summarize. For any problems with the Internet, interactive TV and other Rostelecom services, dial the single support center phone number 8-800-1000-800. If conversations on a mobile or landline do not inspire you, choose an online support chat or feedback form.

Rostelecom support service: Internet

In addition to calling the operator, subscribers can use other methods.

You can obtain the information you are interested in through:

• Personal Area. Login to the account is carried out through the official website of the provider after you pass authorization. Here you can find out your status, check your balance and connected options. In your personal account you can change the tariff and activate additional options.
• Application. This is an analogue of a personal account with the same functionality. You can download and install the application on any gadget with Android OS or Apple devices.
• Online chat in your personal account. A very simple way. You can quickly get an answer to any question.
• Sending a letter to the provider's email. Many people find it easier to write a letter than to call. Formulate your question in advance and fill in the required fields with your personal data. Be sure to indicate your region of residence. Employees check email regularly. Therefore, your letter will not remain unnoticed. If your problem is urgent, it is better to choose another method of communication. Letters are sent to: All company contacts can be found on the official page.
• Technical support on social networks. On Twitter, VKontakte and other popular social networks, operators answer subscriber questions. Information regarding promotions and bonuses is often posted here.
• Offices. For modern users this is the most inconvenient method. Because you need to personally visit the company’s office. If you want to apply for connection or terminate the contract, take your passport with you.

Rostelecom offers customers a lot of profitable services. The company cares about its subscribers. Our staff will provide detailed advice. Use one of the communication methods we described above.

Contact technical support through your personal account

A personal account is provided for all Rostelecom subscribers.

You can log into your profile either through the website or by logging into the mobile application.

To enter, use the link - https://lk.rt.ru.

Leave requests in the “Support” tab.