Main reasons for lack of communication
If there are problems with communication or you can’t make a call, first of all you need to determine the reasons for what happened. This usually happens in 4 cases:
- when the home telephone itself is damaged;
- if you have debts to the telephone company;
- in cases of damage to wires in apartments;
- in case of cable breaks outside the apartment.
The presence or absence of debts can be checked in your personal account on the telephone operator’s website. In addition, you can clarify the debt by calling the support number (from a mobile phone) or visiting the company’s office.
To verify that your telephone is faulty, you must have a second working telephone at home. To do this, it is enough to replace the damaged device with a whole one and check the connection again. If you can make calls, then the first device is really broken.
All other cases require a more serious and thorough approach. It is best to contact the services of a specialist who will find out the real cause of the malfunction and eliminate it. Moreover, this is one of the most basic mandatory services that every subscriber can use.
Problems with the phone in Rostelecom: solutions
Communication problems can be associated with a huge variety of reasons, so if such a problem occurs, you should not immediately run to the Rostelecom phone repair bureau.
The first thing you need to do is try to figure out the situation yourself. There may be no communication for a variety of reasons, for example, due to payment arrears.
If you were unable to resolve the problem on your own, you should call the telephone company’s call center and, after describing the current situation to the operator, leave a request for a visit from a technician. He will come the very next day and will definitely sort out the problem.
Possible causes of problems
It should be noted that problems may be related to planned or emergency work carried out by the provider. As a rule, notifications about problems of this kind are sent to subscribers without exception. MGTS home telephone line repair may be necessary for a number of reasons:
- periodically there are problems with the system;
- carrying out technical work on the line;
- in the Northern part of Russia due to – weather conditions;
- mechanical damage to components;
- incorrect placement of equipment;
- router frozen;
- incorrect settings;
- knot of wires.
The above difficulties and use, malfunctions and problems require a special approach and solution strategy. In one case, it is possible to eliminate the situation on your own, but in the other, it is necessary to involve a specialist. Example: system malfunctions such as reconfiguration are corrected remotely by following the manager’s advice, but attempts to fix the router yourself are unacceptable.
Technical support contacts
Rostelecom home phone repairs are carried out by the operator's employees. In order to submit a request to eliminate any malfunction, you must call the support number 8-800-707-12-12. Be sure to write this number down in your phone book so you don’t forget it in the future. When you call technical support, explain to the operator that your home phone is not working (give the subscriber’s number and details to create a request).
After this, specialists will check:
- Operability of telephone exchange equipment;
- Integrity of telephone line and line equipment;
- Serviceability of subscriber equipment.
If necessary, they will restore the telephone line or digital communication line and test your telephone set. Please note that all this work is performed by the operator free of charge, without any additional payment . If it is the telephone set that is broken, there is no need to call Rostelecom - replace it yourself. To do this, you need to purchase a phone in the store that is suitable for its characteristics and functionality, bring it home and connect it to the telephone network or to a voice gateway - all this is easily done without the help of Rostelecom technical service specialists. Remember that you need to call the contact number only when your home phone does not work due to the fault of your provider.
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Hotline for individuals
Additionally, we have provided a separate help center on issues of connecting services and tariffs - 8 800 100 25 25.
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A separate contact center has been introduced for legal entities.
Contact center employees answer customer calls very quickly. The average response time is only one minute. Operators provide advice regarding choosing a suitable tariff plan or concluding an agreement. If the question requires detailed consideration, the user is redirected to a specialized specialist.
A separate number is available to legal entities and entrepreneurs: 8 800 10 008 00.
Running any business is impossible without quality communication. Therefore, Rostelecom has provided a separate support service for entrepreneurs. Corporate clients can call a single number to receive qualified support. Operators respond within a couple of minutes. If there are serious problems with the equipment, the request will be transferred to a specialized specialist.
General issues
All Rostelecom users receive reference information about connecting services, switching tariff plans or balance status.
How to call a technician for repairs
During the processing of the application, the operator specifies the time when the client will be able to receive the technician. The user must provide access to the telephone.
After conducting diagnostics and finding out the cause of the breakdown, the technician immediately begins to eliminate it.
An exception may be breakdowns that occur due to massive breaks in telephone lines. Silence on the phone may be due to natural disasters. Immediately after the repair, a specialist checks the quality of the work. An operator must call the client's phone to ensure there is no interference.
Causes of failure
Lack of communication deprives a person of the opportunity to call his home phone. An unpleasant situation may arise due to a cable break or a malfunction of the device itself. If the phone does not work, you can call the hotline operator at the number 8 800 1000 800.
The procedure for restoring communication depends on the reason that led to the malfunction.
Existence of debt. Rostelecom may disconnect communications to customers who do not pay for services provided on time. To obtain information about the status of your personal account, you must go to the company’s website. After this, you need to log in to your personal account.
The payment period is determined taking into account the type and package of services. In order not to be left without telephone service, you can make an advance payment. The company accepts money from clients not only from Visa and Mastercard.
Many people find it much more convenient to pay using WebMoney or Yandex.Money. When conducting a transaction, keep in mind that payment systems charge a commission.
Clients can pay in cash at any Rostelecom office. You can pay for services at the post office. Payment can be made through a Qiwi terminal, which is available in almost every store.
The telephone set is broken. Rostelecom is not responsible for the condition of the client’s equipment. If a breakdown occurs, you need to connect another phone to the network or try to repair the old one.
Cable damage. You can save time if you carry out a technical check of the equipment yourself. If there are no beeps in the handset, then you need to check the integrity of the cable. A line break can be determined by visual signs.
Most often, damage affects the telephone connector. The client can try to repair the wire himself using wire cutters and electrical tape.
After correct twisting, you can hear the long-awaited beeps in the handset. However, if you lack the skills, it is best to call a specialist.
What to do when your phone is broken?
After the first attempts to solve the problem, when it is known for sure that no debts have accumulated yet, and there is simply no landline telephone to check the breakdown, you should take on the repair more seriously.
- The first thing you need to do is call the contact center at 88001000800 (from a mobile phone). At the same time, in order not to waste time and not occupy the line for a long time, it is better to prepare in advance all the information necessary for operators. Usually they are interested in some nuances related to the contract: the name of the owner and the agreement number.
- The second step is to submit an application for a visit from a specialist. Usually it arrives the next business day. On weekends, quite logically, he does not work.
- Next, you can try to check the wiring in the apartment. You may be able to find and fix the problem yourself.
- The last point will be the visit of a telephone company specialist, who will do everything necessary to restore communication.
It is important that in cases where the repairman determined that the main source of the problem was a problem with the home telephone, to repair it you will have to contact the company where it was purchased. In addition, it can be sent to a service center that specializes in restoring such devices.
Application for repair of a Rostelecom telephone line
Having found out what the causes of malfunctions may be, you should begin to search for them. The first thing to do is check your balance.
To do this, just visit the user’s personal page on the official website or call the support service.
When using the second option, you may need a service agreement number.
Next, you should check the operation of the phone. The easiest way to do this is to use another device instead. If the connected home phone works, then it’s time to send the previous one in for repair.
The last problem is a broken cable. To find the source of the trouble, you will have to look through all the wires laid in the apartment. Usually a gap, if present, is immediately visible.
