Rostelecom provides subscribers with the “Online relocation” service

Rostelecom Moving is a service that allows you to transfer your phone number, bonuses, purchase history, equipment and other attributes to a new address when you change your place of residence. From spring 2021, the option is available online. And if previously it worked only in some regions, today residents of almost the entire country can use it. To apply for the service, just go to the website https://start.rt.ru/pereezd, leave a request, wait for the decision of the company employees and data transfer. Below we will consider the features of the option, the subtleties of its design, cost, pros and cons.

What is the service Moving Rostelecom

Sometimes circumstances arise in life that force you to move to another region. In this situation, you not only have to transport things, but also reconnect Internet, telephone and TV options. At the same time, bonuses, usual numbers and other individual parameters change. The Moving service from Rostelecom allows you to transfer personal information to another address without changes or hassle.

The application can be submitted online at pereezd.rt.ru or submitted to the office. After this, Rostelecom employees independently organize the movement of the Home Internet, Home Phone and Interactive TV options. It is enough to indicate in the application the new and old residential address, the days of deactivation and activation of the service.

How to use Rostelecom

A convenient online service allows Rostelecom clients to maintain their usual quality of life after moving to a new home.
Now subscribers do not need to reconnect to the Internet or rewrite the contract. All you need to do is fill out an application on the Moving Online website at pereezd.rt.ru or via the toll-free hotline 8-800-100-0-800. After filling out the application form, the company’s specialists will organize transportation and then connection of the equipment to the new address. Using the new “Online Moving” service, the client receives:

• saving equipment settings or the ability to update them,
• usual home phone number,
• discount of half the cost of services for two months.

Accumulated points, bonuses, as well as purchase history are saved.

Important! available not only when moving within the boundaries of a populated area, but throughout the region as a whole.

What is it for?

Before the advent of the online moving option rt dotka ru Rostelecom, address translation took place according to a complex algorithm. The following steps had to be completed:

1. A man went to the office and wrote an application to turn off the Internet, TV and telephone.
2. At the same time, an application was submitted to connect these services to a new address.
3. Next, it was necessary to wait for the technicians, who were supposed to install the cable and set up the equipment.

The process is labor-intensive and risky, because a person could previously rent out equipment. In this case, additional difficulties arose and the risk of penalties increased. The service of moving to another city from Rostelecom allows you to avoid such difficulties and speed up the process of transferring personal data.

The peculiarity of Moving by Rostelecom ru is that there is no need to terminate the contract. Internet, telephone and television are transferred by the operator itself after submitting an application. All you need to do is provide information about yourself, outgoing and incoming addresses. The transfer occurs according to the following algorithm:

• transfer of application for relocation rt ru;
• providing information on the timing of the move;
• carrying out technical work by Rostelecom specialists with cable laying;
• disconnecting the service at the old address and connecting to the new one.

Submitting an application to move to another apartment on the Rostelecom website excludes termination of the contract. The data is simply updated with the balance, account number and other information saved.

Contents of the document

Mandatory information in the claim header includes:

• The court to which the application is submitted (possibly a court at the place of residence);
• Information about the applicant. For individuals: full name, address details, contacts. For legal entities: name and details of the enterprise;
• The defendant’s details are PJSC Rostelecom with the branch address;
• The essence of the claim is indicated in the title, for example: “Statement of claim for the protection of consumer rights.”

Sample claim on Rostelecom.doc

Among the most important sections are:

• Descriptive. The situation and main events at the time of the violation are revealed in detail. Assumptions and conjectures are not used. A chronology is maintained with specific dates and the names of documents are given. Attempts to resolve the dispute peacefully are indicated. Links to evidence of violation are provided. Damage caused by inaction or actions of employees of PJSC Rostelecom is indicated.
• Resolute. Includes requirements against the defendant. It is important to provide legislative references as evidence of violations. This part is subject to clear thought and implementation.
• Application. The documents and facts specified in the claim are listed here as a basis for evidence of violations. A copy of the claim is designated according to the number of parties to the dispute. If services, that is, authorities, are involved in the case, the results of inspections and other documentation on attempts to resolve the dispute are attached.
• The final part of the claim document is the affixed signature with the current date.

Terms of use of the service

Knowing how to arrange a move to Rostelecom, you can speed up the process of transferring several services to a new address. After receiving the application and processing it, RT employees will organize transportation, and after that, connect the user to the new address. Today, the conditions for obtaining a Rostelecom Moving certificate have been simplified as much as possible. The option is available even when moving between several regions, and not just cities, as was previously the case. To obtain information on using the service, you must contact the operator at the call center number indicated above.

To clarify the possibility of using the service, take the following steps:

1. Log in to the official website of the provider.
2. Select the necessary services you plan to move to your new address.
3. Provide contact details and address where you want to connect.
4. Get information about data transfer options. The advantage of such a check is that the information is provided instantly.

After a little analysis, you can decide on the possibility of using the Moving service from Rostelecom. If you have any questions or difficulties while studying the option, you can always dial the support service at 8-800-10-008-00 and get detailed advice.

How to transfer when moving?

To transfer to a new address, a new online service “Moving Online” has been created.
In order to use the new service, you need to go to the “Moving Online” website using the link https://pereezd.rt.ru/. Once you visit the website, you need to fill out an application by clicking on the link at the bottom right. The application contains your information, including your region of residence, first name, last name and contact telephone number. If you have a personal account on the Rostelecom website, then authorization will occur automatically. After filling out the application, send it and wait for the access code to arrive on your phone. After receiving the access code, indicate the old and new addresses, what equipment needs to be moved and the time when specialists can come and pick up the equipment and move it to the new address. After this, your application will be assigned a serial number and the application will be reviewed within two days. You will be notified of the results. If you are planning to move, then you need to come to the Rostelecom office and renew your contract, in which the connection address will change. The tariff plan with services will remain with you. However, it is possible that depending on the place of residence, the tariff, services, connection costs, etc. may change.

I contacted support in my personal account with a question about the transfer due to moving to another city.

They said they couldn't do anything. But they offered to terminate the contract.

Great job guys!

The service turns out to be purely advertising and has nothing to do with reality. Typical for RT.

Please tell me how to make moving to another city easier? (Russia)

Good afternoon. In a process such as moving, there are many life hacks and practical tips to make everything go smoothly and easier.

Of course, make a moving plan on paper, it will be more revealing and you are unlikely to forget anything

On forums and, in general, on the Internet, there are tips from people who have moved in your direction, you can familiarize yourself with this information.

A step-by-step moving plan will make your task easier, so:

1. Decide on a city to move to permanent residence
2. Need to find a job. View vacancies (do not forget about the blacklist of employers)
3. Find colleagues by profession and find out the average salary
4. Find housing. Buy housing if you definitely decide to connect your life with this city, and if not, it’s easier to rent. See in advance what is offered on the real estate market. Sell ​​or rent out real estate in your previous place of residence
5. Find a school, kindergarten for children. Now you can also do this remotely, or upon arrival
6. Cover all your debts (utilities, traffic police and other debts)

PLAN FOR THE MOVING ITSELF

1. Find a transport company that will deliver your things and furniture. We recommend choosing a company and not a private carrier because it does not guarantee the safety of the cargo, it is unlikely that a contract will be drawn up and all the accounting documents and an insurance certificate will be provided. Transportation conditions are also very important: the method of payment and how the cargo will be delivered, whether there are additional loads. Each of these factors affects the success of your transportation. BE SURE to look at reviews about the company and not only on the carrier’s page, but on third-party specialized resources such as Otzovik, Flamp, Zoon
2. When you have chosen a suitable transport vehicle, you need to decide on the date and it is advisable to notify the manager a week in advance so that the logistician can find a car for you. Decide on the date and organize the movers, in our company we can provide them ourselves; some also have such a service
3. Pack the cargo correctly and securely. NO carrier can guarantee the safety of your cargo if you pack it haphazardly
4. In this video you can learn how to CORRECTLY pack each type of cargo when moving:

Now, guided by this plan, you can safely move

• If there is Ikea moving boxes in your city, it is better to buy them there. Another option is to ask at a store or moving company
• Calculate the volume of your things in advance (approximately), for this you need to take three quantities: length, height, width of your things and multiply them

You can calculate the cost of moving for free by visiting our website which is listed in your profile.

Source

Advantages and disadvantages

Moving from Rostelecom is a popular option that has a number of positive and negative aspects. Let's look at it in detail.

Advantages:

1. The price of the service is free. There is no need to pay to move previously connected options.
2. Large selection of design methods. Depending on the situation, you can order Moving from Rostelecom through the official website, by calling the hotline or by visiting the office in person.
3. High speed and simplicity. There is no need to perform any complex actions to solve the problem. The fastest way is to go to the official website and submit an online application.
4. No worries. The main work of moving information between addresses is performed by company employees.
5. Saving. When you sign up for the Moving service from Rostelecom, there is a 50% discount on services for the first two months.
6. All settings are saved and can be updated. The client retains his phone number, points, bonuses and purchase history.
7. The leased equipment (TV set-top box, router, etc.) is retained. It does not need to be redeemed or returned to the provider. In addition, all settings are saved unchanged.

As for the disadvantages of the service, there are practically none. The only thing users complain about is the delay in responding to the application. In addition, there may be difficulties with the transfer if it is impossible to connect the service to the new address.

Documentation

When filing a claim, carefully select documentation, as this is the most important evidence to support the plaintiff’s position. Take time to carefully study the subscription agreement with PJSC Rostelecom. It is at these points that possible violations may be hidden. In this case, the Federal Law “On the Protection of Consumer Rights” may work. If violations are detected, the culprit will be fined 50% of the amount requested by the plaintiff.

When calculating the amount, losses caused by unlawful actions of PJSC Rostelecom are taken into account. If business reputation is damaged, it is necessary to file a claim for compensation for moral damages. In order to justify this claim, it is necessary to prove this amount and support it with documents. If the obligations were violated by a third party due to the fault of Rostelecom, this fact is also certified by documents. In addition, witness testimony is provided.

Any means of resolving the conflict peacefully is confirmed by written evidence in the form of postal and electronic correspondence, which serves as evidence of the pre-trial settlement of the dispute, and is submitted along with a package of documents.

Important points

The most important rules when drawing up a claim document are:

• A business presentation of an official document, since it is possible to read out fragments for presentation to third parties or third parties during court proceedings.
• Do not use offensive phrases and threats as an offense, fraught with a counterclaim up to the Criminal Code of the Russian Federation.
• Use verified, undistorted facts, without speculation. Otherwise, this is fraught with a lawsuit for libel.

A fully prepared claim is sent for transfer to the court that has been selected to consider the issue. Initially, the transfer is carried out by the plaintiff, representative or Russian Post. The most optimal is method No. 1, since during a personal visit it is possible to supplement the claim and documentation if missing elements and information are identified.