Sample application for disconnecting the Internet and telephone Rostelecom

Cancellation of the Rostelecom landline phone service

Complete permanent disconnection of a landline phone occurs only after termination of the contract with the Rostelecom operator. Termination cannot be carried out by telephone or via the Internet; the client must personally visit the company’s office.

Important! A subscriber, having abandoned his home telephone, can subsequently connect it again, but this service will cost money, and the telephone number will change, the old one will not be available for connection.

Basic options for giving up your home phone

There are two ways to refuse payment: temporarily block your home phone or terminate the contract with the supplier. In each case, you will need to indicate the reasons why the user stops using the connection.

Temporary blocking

This option is suitable for cases when the user leaves home for several months. During the period specified in the application for temporary disconnection, the operator stops charging subscription fees. However, you cannot call your home phone.

Important! A subscription fee is also charged for temporary blocking.

Connection to this service is carried out through the operator’s personal account or office. In the latter case, you will need to provide:

• subscriber's passport;
• document on ownership of the apartment (an extract from the Unified State Register will also work);
• social rent agreement (if the apartment is not privatized).

In case of temporary blocking, the phone must be turned off on the day specified in the application.

Important! Due to the fact that a subscription fee is charged for this service, users often connect to a cheap tariff while they are away from home. The latter will be connected starting next month.

In case of temporary blocking, the connection is reconnected within three days.

Complete refusal

To switch off your home phone permanently, you will need to terminate your contract with your telecommunications service provider. This procedure is recommended to be carried out through the company’s office. In this case, the user will have a document confirming the termination of the contract.

Submitting an application

An application to disconnect a telephone line is submitted only after the subscriber has paid off debts for services, if any; it is impossible to terminate the contract if there is a debt. Since the company does not send out payment receipts, the client must verify information about the status of his personal account independently. This is not difficult to do; you can always use the operator’s service numbers, your personal account, or go to the office.

If you have a positive balance, you should make a decision quickly, since you can wait until the next subscription fee is written off, and then you will have to worry about paying off the debt. You need to visit the nearest company office and fill out an application form (some branches simply give you a piece of paper and dictate what to write). The required information in the application is as follows:

• personal data (full name), as well as passport data (you must have an identification document with you);
• contact details (mobile phone number for clarification by the arrival technician). Employees must visit the apartment to disconnect the line;
• number of the previously concluded agreement with Rostelecom;
• registration address (place of service provision);
• desired date for service deactivation.

You will also need a photocopy of your passport and an agreement with Rostelecom for the provision of the service. The manager who accepts your application will clarify all unclear points and also explain what further actions will be required to complete the procedure for terminating the contract and disconnecting communications. In addition, if a significant amount remains in the personal account, the employee can withdraw it.

It is worth remembering that only the person who entered into it has the right to terminate the contract. You should also first familiarize yourself with the sample termination application; if filled out incorrectly, the application will not be accepted. If the owner of the contract cannot be personally present at the office, then the authorized representative must present a notarized power of attorney from the subscriber. If the owner of the contract has died, then the heirs can submit an application if they have a passport and a death certificate (certificate).

Important! If personal presence is not possible, the application can be sent by registered mail with an inventory of the contents. It must contain photocopies of all documents that the operator requires.

How to give up forever

A complete refusal from a Rostelecom landline phone is not done so quickly, but, nevertheless, it is simple.

Where to begin

To begin, collect all the necessary documents. What documents are required to deactivate?

• Contract for services;
• Passport of the subscriber for whom the home handset is registered;
• The subscriber's representative must show a power of attorney for the right to represent the service recipient, as well as copies of his and his passport;
• In the event of the death of the owner of the line, the heirs present a copy of the death certificate;
• If the home telephone number is registered to the previous owner of the apartment, new residents must bring title documents to the apartment;
• Completed application. A sample of filling out an application to refuse a home telephone from Rostelecom and its final disconnection can be downloaded on the provider’s official website. By the way, if you plan to go to the sales office in person, you don’t have to prepare an application in advance. The manager will give it to you and help you fill it out;
• If you are going to send documents by mail, do not forget to attach receipts for payment of debts;
• If you plan to send papers by email, make clear scans of all documents.

Next you need to pay off your debts.

At this point, many subscribers are faced with an unpleasant surprise. The fact is that it is not always possible to give up a Rostelecom phone number before the end of the contract without penalties.

1. If you have a promotional tariff, most likely according to its terms, in case of early termination the company will recalculate the full cost and force you to pay the difference for each month of using the home handset;
2. It happens even worse - when the subscriber has to pay for the remaining period. In this case, it would be wiser to wait until the end of the contract in order to at least use the home line all this time. Otherwise, it turns out that you are paying in vain, simply because you were inattentive when signing the contract.
3. If the company has provided you with equipment, most often you will be able to refuse Rostelecom telephone services only if you buy the handset completely. Unfortunately, managers rarely notify future subscribers about this feature.

When concluding an agreement to connect a Rostelecom home phone, we recommend that you carefully read all its clauses. Especially “Termination” and “Provision of Equipment”. In this case, you will be familiar with all the pitfalls in advance, and at least come to the office prepared.

Where can I disable

Well, you found out what documents you need to give up your Rostelecom phone, collected them, and paid off all your debts. Also, liabilities for penalties were closed. We prepared all receipts for payment. Now, the documents need to be provided to the provider. Now the question arises where you can turn off your Rostelecom home phone. There are three ways to submit an application for service deactivation:

• You can go to the office in person. Let us remind you that you can take an application form to cancel your phone from Rostelecom and write it in accordance with the sample for disconnecting it, you can fill it out here;
• Send by registered mail via Russian Post. This will allow you to prove the fact that you submitted the application to the provider;
• Send by email.

If you are wondering whether it is possible to turn off the phone and leave the Internet, we will answer yes, but only if both of these services were connected separately. If they are included in the same tariff plan, it will not work to refuse one and disable only it, leaving the other.

Temporary blocking

The phone can be turned off temporarily (long business trip or vacation). In this case, the client will not be charged a subscription fee for the duration of the blocking. True, the service itself of temporarily blocking a number is paid. To temporarily suspend service, the subscriber's personal account must be positive. Blocking is charged by day; every day the operator will debit a certain amount from the account. The cost of the service varies in different regions. As a rule, more than 100 rubles a month does not accrue.

How to disconnect or temporarily freeze through your personal account?

As noted above, one of the convenient ways to refuse Rostelecom services is to use your personal account. However, this option has some limitations.

It should be noted right away that regardless of the type of services provided, it will not be possible to refuse them on an ongoing basis via the Internet. To do this, you need to make a written application and personally bring it to any of the provider’s offices.

In your personal account, you can only temporarily stop using a particular product by activating the “Voluntary blocking” option.

Internet

In order to temporarily disconnect the Internet from Rostelecom, you must sequentially perform the following steps:

1. Log in to your personal account on the provider’s website by entering your username and password in the special field.
2. Go to the list of connected services and select the “Home Internet” section.
3. Select status – “Block service”. Help information about the procedure for providing this option and its cost will appear on the screen.
4. Select the period during which the restriction will apply and click the “Block” button.

Home landline phone

When you go away, there is usually no need to use a landline phone, so you can turn it off while you are away. This is done as follows:

1. First, you need to log into your personal account and go to the section where all the services provided by the provider are listed.
2. Select the tab called “Home Phone”.
3. Change the status to “Block service” and indicate the exact period of time during which the stationary device will not be needed.
4. After reading all the conditions, you must click on the “Block” button.

A television

You can temporarily refuse television through your personal account in Rostelecom according to the same instructions that apply to other services. In this case, you will need to perform the following steps:

1. Go to and in the general list.
2. Change the status to “Block services” and indicate how long the restriction should be in effect.
3. Finally, click “Block”.

How to block a service

The easiest and fastest way to temporarily block the service is to call the customer service 88001000800 , as soon as a live operator answers, the subscriber voices his intention, the operator accepts the request. Before this, the subscriber will be told about the cost of the service, the possible duration of the blocking, some nuances and conditions for terminating the temporary blocking service.

A more reliable way to “freeze” a home telephone number is to visit the operator’s office. And the most convenient way is a personal account.

While inside the personal account, the subscriber fills out an application form for temporary refusal of the service, uploads scanned copies of documents (application, passport). Leaves a contact phone number. After some time, the client will be called back and the details of the disconnection will be clarified.

Passport details

Regardless of the chosen method of terminating the contract, the operator will require you to provide the passport details of the person who signed the agreement. If the procedure is carried out remotely (via Russian Post or the Internet), then you must attach a copy of this document: the page where the person’s name and registration address are indicated.

Attention! The person who entered into the agreement may be registered at a different address. This does not affect the order of the procedure in question.

A number of companies require the presence of the person in whose name the apartment is registered. This nuance must be clarified with an employee of the telecommunications service provider.

How to leave, only internet

Due to widespread smartphoneization and the rapid development of mobile communications, many Rostelecom subscribers want to give up their landline telephone while maintaining Internet access via this telephone line. Unfortunately, in most cases this option is not possible. The Internet will be saved if the client is connected:

1. Fiber optic cable.
2. Gains access via a wireless connection (WiFi).

When using a connection using ADSL technology, refusing a landline telephone will result in disconnecting the entire line. In some cases, the line is not dismantled and is left for the Internet, but this must be clarified on an individual basis. The staff will check if this is possible for your apartment, and if possible, you will still have internet.

Step-by-step instruction

The general procedure for disconnecting a landline phone is as follows (the algorithm is valid regardless of the selected option):

1. Contacting the company with a request to terminate the contract.
2. Filling out an application according to the sample (recommended, but not required).
3. Providing the necessary documents.
4. Receipt of a certified document on termination of the agreement.

This procedure can be carried out if there is no debt to the operator.

Temporary suspension

Used if you need to go somewhere and don’t want to pay the entire monthly subscription amount. The service is paid - every day a certain small amount will be charged for servicing communication lines and the fact that Rostelecom will retain your number and contractual relationship with you.

This type of blocking is also carried out in person or remotely.

Through a statement

The algorithm of actions is the same as when completely leaving Rostelecom, with one big difference - you will not break the agreement, but will use one of its subclauses.

It turns out that you do not need to sign any statement of termination of relations with Rostelecom, but you need to submit an application for blocking. You can do this at the Rostelecom office by giving your personal account to the operator and informing about your intentions. You must take your passport with you. The contract must be executed in your name.

Remotely

Recently, Rostelecom has introduced telephony management into the functionality of its personal account. Many users appreciated the convenience - no need to go anywhere, write an application and wave a passport. However, in many situations, a personal visit is still preferable - for example, it is impossible to completely stop the provision of services remotely. But you can put a temporary block, although there were cases when the system in the personal account did not work, and the person continued to receive money (rarely).

To try to turn off your home phone online for a while, you need to:

1. Log in to the Rostelecom Personal Account service. lk.rt.ru
2. Select the telephony or active personal accounts section.
3. Make sure there is no debt. If so, pay.
4. Select temporary blocking next to your personal account.
5. Specify the time of suspension of the service (automatically given no more than 30-60 days, depending on the tariff).

You can also do this by calling technical support - they will have to provide your personal account number and passport details in order for the line to be blocked.

Rules for disconnecting your MGTS home phone

If your life is so mobile that there is no need for a home phone or you are going to leave for a long period, then you can turn off the phone for any time or forever - by terminating the contract with the company.

Steps to turn off your home phone:

1. Visit the company’s website https://mgts.ru and find the nearest convenient branch. The list of branches is located at the top center of the page.

Search for sales offices

2. Branches are presented on the map; for easier searching, you can select your location in the “Region” field or click on the “Show by list” tab.

Office addresses on the map Information for each office includes the address and operating hours.

3. At the department, you must write a statement according to the sample proposed by the manager, indicating the reason. After which you will receive a notification about the disconnection of your phone to your cell number.

If the equipment was provided to you by the company in installments and the redemption period has not passed.

Then you also need to hand it over to the manager or agree on a date for a visit by a master to your apartment or house.

If there is a debt on the account, it must be repaid on the day the application is written or earlier.

You can get advice on any issue, addresses and operating hours of branches, or arrange a call for a specialist by calling 8-495-636-0-636.

Application to turn off your phone

To refuse MGTS services for providing a landline number, you will need to fill out an application with the necessary data.

The official application form can be obtained from the manager or downloaded from the company website.

What are the types of Rostelecom phone locks?

Depending on the current circumstances, owners of fixed telephone lines from Rostelecom make the final decision on the rationality of its use. If you change your place of residence, or do not use the home telephone installed in the apartment many years ago, it makes sense to abandon it.

If this type of communication is used, but periodically you have to leave home for a long time, it is better to suspend the service. This saves money and you don’t have to pay a subscription fee for a certain period of time. Rostelecom offers 2 types of disconnection:

• Temporary;
• Complete refusal of services.

In each of these cases they act differently. The presence of the Internet from Rostelecom, connected to the same line as the telephone, is also important.

What documents are needed to terminate the contract?

Of course, there is no need to collect a huge package of documents. Only two documents are required from you: a concluded agreement + your own passport as a citizen of the Russian Federation.

What to do if you don’t have a passport? A temporary ID will do. Military people can provide military ID. Foreigners have the right to obtain a residence permit in Russia. The list of documents that replace a passport is quite huge. If you do not have a basic identity document, it is best to call the hotline and find out what you should take with you to the office instead of a passport.

It often happens that a family lives in an apartment, and a contract is signed for one family member. Then the need arises to terminate the document, but the person specified in the contract is temporarily absent, he is often on the move. What to do? You can terminate the contract, but:

• There must be a power of attorney from the provider's client;
• Another family member provides his/her passport;
• It is mandatory to provide a copy of the passport of a Rostelecom client at the office.

That is, a family member or relative does not necessarily have to terminate your contract. This can be any third party who has a power of attorney.

In what cases can they refuse to disconnect?

If there is arrears in payment or a negative balance.

Rostelecom's home phone shutdown service will be activated from the first day of the next month, so you need to worry about turning it off early. For example, you need to excommunicate in August, for this you need to visit or call Rostelecom no later than July 30.

Sources

• https://rostc.ru/nastrojki/otklyucheniya-stacionarnogo-telefona-rostelekom/
• https://KakOperator.ru/operators/otklyuchaem-gorodskoj-telefon-rostelekom-pravilno
• https://o-rostelecome.ru/uslugi/otklyuchit-domashnij-telefon/
• https://omgts.ru/mgts-domashniy-telefon/
• https://sovets24.ru/1922-kak-otklyuchit-telefon-mgts-v-moskve.html
• https://zaschita-prav.com/kak-otklyuchit-domashnij-telefon-rostelekom/
• https://m-sot.ru/kak-otklyuchit-domashnij-telefon-rostelekom/
• https://rostelecom-spb.ru/kak-byistro-otklyuchit-domashniy-telefon-rostelekom/