Every cellular subscriber is interested in the question, “how to find out the costs on Megafon”? Since it is not always possible to explain where exactly the money disappeared. Using special options from the company, at any convenient time you can find out a detailed report on all your expenses and receipts.
Principles for charging subscription fees from Megafon, find out the date when this can be done
To ensure that the date of debiting the funds does not become a sad surprise, it is advisable to know how to check it.
It is important to know that for Megafon users there are two ways to charge fees - daily and monthly.
For the daily method, debiting occurs every day at the same hour, which corresponds to the time of the initial payment and connection. Some services are provided to the subscriber free of charge for 7-10 days, but after this period the amount is withdrawn in full.
The monthly write-off form is carried out according to the following rules:
- if the subscriber switches to a new tariff, the amount is withdrawn in parts: half - immediately, the rest - on the 16th day. In subsequent months, the amount will be written off in full. Remember: the debit date corresponds to the date of the first replenishment;
- if the write-off date is 29, 30, 31, and there are no such dates in the current month, the write-off will occur a day earlier, then in the original mode;
- If there is not enough money in the account at the time of debiting, the service is disabled. However, as soon as the account is replenished and the subscription fee is charged, the service is activated. In order to find out the amount of money in the account, the subscriber needs to dial *100#.
If paid messages or other services (horoscope, weather, jokes, news, etc.) are connected to the user’s mobile device, then money will also be charged for these subscriptions. You can check connected paid services by dialing *583#.
Reasons for withdrawing money without the subscriber’s knowledge
Despite the fact that no operator will steal money from a subscriber’s account, mobile service providers can increase their income through paid services that are offered (and connected) to customers both completely openly and covertly. Usually money is written off to Megafon for:
- connected paid subscriptions;
- other paid active services;
- implicit terms of the tariff plan;
- to pay off the debt on the subscriber’s third-party SIM cards.
Sometimes money is written off for previously used services, for example, after returning from a foreign country where roaming does not work - thus the tariffing of services is delayed.
Often, subscribers simply do not pay attention to the additional conditions of a particular option written in small print. For example, a service may be provided free of charge only for the first few months, and then money will be charged for it . If the regular fee is small, then it is not immediately possible to notice such a catch, which sometimes leads to unpleasant surprises in the form of a rather impressive amount disappearing from the account over a long period of time.
Find out the date of the last expense transactions
provides its clients with different ways to check recent charges:
- By dialing *512# on a mobile phone, the subscriber will receive an SMS with the time and date of the last 5 charges;
- You can dial *105# and order an express detailing service. The subscriber will receive an SMS to the phone or a letter to the email address with information about each debit for the last 7 days, including calls, SMS and Internet traffic;
- Each Megafon client can use their “Personal Account” on the official website https://lk.megafon.ru/login/. After logging in, the user can get an answer to his question through the “Expenses, replenishments and details” section. There are several ways to detail the write-off of funds: one-time, monthly and with a monthly report. Please note that some of the types are provided by the company on a paid basis.
My latest expenses
If the write-off occurred within the last 24 hours, you can check your expenses on Megafon using the “My latest expenses” function. The service is provided to subscribers free of charge and allows you to obtain up-to-date information about the last 5 paid transactions using the user’s phone number.
To use the function, dial *512# and the call button from the device keypad. Immediately after sending a USSD request, an SMS message will be sent to your phone with the following content: date and time, direction of the call or SMS, traffic usage, cost in rubles, call duration or volume for other services.
Debt repayment methods
Megafon notifies the client about the occurrence of debt via SMS message. It is worth clarifying that the debt accumulates regardless of whether the subscriber’s card is active or not. If the client does not intend to use communication services, he needs to write a statement about this at the company’s office. You should not lose the contract and information card issued during registration. It spells out the obligations of the parties, as well as data that the subscriber may need (code word, contract duration, tariff name, additional services). Another way to notify the client is to call the security service. This happens when a number is blocked due to a large debt to the company. There’s no point in letting things get to this point; it’s better to pay off all your debts on time. If questions still arise about the debt, the client can contact the operator at 0500.
offers its clients several ways to repay debt:
- pay at the nearest Megafon office, and the operator will immediately unblock the number;
- repay using electronic wallets - Webmoney, Yandex Money and Qiwi. To do this, go to the “Payments” section, select a cellular connection and operator, enter the required amount. As for Qiwi, you can only pay through a terminal or bank card;
- online payment through your Personal Account on the company’s website - select the “Top up account” section, enter your phone number, amount and confirm with the password sent to your mobile number. For many clients, this is the most convenient method, since it is not tied to a bank card and does not require extra costs for paying commissions. Another advantage of your Personal Account is the ability to enable automatic payment. The amount required by the subscriber will be debited monthly on the specified date;
- by bank card is the safest way. To make a payment, you need to log into your account, select the “Payments” section, cellular connection, operator and enter the required amount. All manipulations are confirmed by a password sent to the subscriber’s mobile number;
- using the SIM menu - the least popular method. You need to log into Megafon PRO. Then select the “Megafon” sub-item, then “Payment” and “Bank card”. There is nothing complicated about this, especially since the client is helped by tips.
What to do if itemizing expenses does not help
The functionality of your Personal Account almost always allows you to identify and eliminate the causes of unnecessary additional expenses. But there are times when detailing expenses does not help to understand the situation. Then all that remains is to contact the help center or visit the provider’s office.
It is advisable to start solving the problem by calling a specialist from the Megafon subscriber support center, who will always help clarify all the circumstances of debiting funds from the balance.
It is in situations where the user was unable to find out the reasons for the overspending using cost detailing that most often additional conditions for using the tariff plan come to the surface.
Therefore, you should always carefully study the agreement with the provider. If your signature is under it, it means that you have voluntarily assumed obligations to use and pay for additional services, and the balance funds are written off legally. This is a stalemate! There is only one way to try to get rid of such additional expenses - to choose a more profitable tariff plan.
If the subscriber is sure that the debiting of funds is not legally binding and is contrary to the terms of the contract, he needs to go to the Megafon office and write a corresponding statement. But this approach often does not justify itself due to a well-established mechanism for protecting its interests by the provider. In the event of a serious conflict, it may be worth considering changing the operator while keeping the number.
Communication on credit
It doesn’t matter which cellular operator you subscribe to, everyone sometimes has a situation when they need to make an urgent call, but their account balance is negative... I also thought about this and introduced “Credit of Trust”.
- “Promised payment” is activated for 3 days and will not cost the subscriber a penny. After this period has expired, the company notifies you of the need to close all debts and disables the service provided.
But not everyone can connect to the “Minus Services” service. The service is available to those customers who have been using the number for more than 3 months and have spent 600 rubles during this period. The service can also be activated for a subscriber if a month before the request for the promised payment there was a balance left in the account. However, it should be taken into account that the size of the loan directly depends on the current tariff.
You can get the service:
- by number *106#;
- via SMS to number 0006 indicating the amount of debt;
- by calling number 0006.
The positive side is that the subscriber can take out a loan for a period of more than 3 days. To do this, the amount spent by the client over the last 3 months should not be less than 700 rubles. And one more important condition - the card number must be registered for one subscriber, therefore, this service remains unavailable to legal entities and corporate clients.
You can apply for a “Credit of Trust”:
- free of charge by contacting the salon and presenting your passport;
- paid by dialing *138# and then follow the instructions;
- for a fee by contacting the company office.
It was not for nothing that it introduced a paid activation method. 3 months after connection, the amount of “Credit of Trust” will be credited to the subscriber in the form of bonuses. However, to receive them you need to be a member of the Megafon-bonus program. You can join it for free by dialing the number combination 0510.
Important! It is impossible to connect the “Promised payment” and “Credit of trust” at the same time.
Payment for services for corporate clients
Everything is clear with the provision of communication services to individuals. What should legal entities and corporate clients do?
Typically, it is most convenient for organizations to replenish their account using non-cash payments. Invoices are issued monthly on a specific billing day. The ability to use the Personal Account for a corporate client is a necessary condition. Often they require you to top up your account in advance before the billing period. In this case, the client goes to the Personal Account and finds the item “Issue an invoice for prepayment.” You can also receive an advance invoice at any office by giving your personal account number or phone number, organization and the required amount.
The negative side of non-cash payments is that funds are not credited immediately, but within several business days. But this can be fixed if you send a payment receipt via your Personal Account or email with a request to provide. Cash payment is one of the options for repaying the debt of corporate clients. To do this, the account is replenished in any terminal with cash, through a bank card, an electronic wallet, and also using a special Megafon payment card. You can also deposit funds into your personal account in person at any company office.
Tip from Megafon
If money is constantly debited from your mobile balance, and you have not ordered any additional options, most likely your SIM card has paid subscriptions. They could get to your phone in any way: through Internet surfing, dubious registration, or after clicking on a link.
To check the presence of paid subscriptions on a number, use the USSD command *505# and the “Call” key. Within a minute you will receive a response message with a detailed list of active subscriptions. And next to each of them there will be a content deactivation code.
