Tele2 company is the largest representative of cellular communications in the Russian Federation, the provider provides customers with a wide range of profitable services and tariff plans. But in exchange for a subscription fee, the consumer does not always receive high-quality stable communication. In some cases, the subscriber is not able to make a voice call. There are many common reasons why communication problems occur on Tele2 and the phone cannot connect. In most cases, the operator is not the at-fault party in the problem. Therefore, to restore the connection, it is enough to find the reason and deal with it.
Tele2 has poor network reception
If the operator’s mobile network begins to work poorly, this may be due to various failures on the service provider’s side, the client’s side, or its equipment. Obviously, if the signal is lost for many people or for the entire city, Tele2 and its equipment are to blame.
Important! Isolated cases are most often associated with problems on the side of specific subscribers.
This will be described in more detail below.
Checking the coverage
To fully use the mobile Internet, you must have a stable signal. Its quality depends on network coverage. As soon as the user leaves the coverage area of the cellular operator's network, the Internet automatically disappears. When the subscriber returns to coverage area, the network will automatically appear. Often the Internet disappears outside the city. This is due to the fact that in rural areas the signal may disappear.
The problem of poor device response to a signal is solved by rebooting. If the Internet has not returned, you need to look for the reason for its absence in the malfunction of the gadget.
The reason is in the SIM card
How to connect and configure a Tele2 3G modem: parameters and entering the interface
If one person does not have a network, then most likely something happened to his SIM card. There are several options here:
- The subscriber could block his SIM card himself through a consultation number or by personally contacting the support center. Most often, this is done when a mobile phone or chip is lost to prevent the debiting of funds on the balance or to avoid unwanted calls.
- could independently block the SIM card due to the subscriber’s huge debt or violation of user agreements. As a result, the normal network will become inaccessible and you can only call emergency numbers of the fire service, police and ambulance.
- The chip was blocked automatically. According to the terms of use of the services, if a person does not use a SIM card for six months, the system automatically blocks it.
- Activated, according to which you can temporarily block a SIM card if a person does not want to use the operator’s services, but wants to keep his number and contract.
Important! This item also includes incorrect settings of a phone that works with two SIM cards at the same time, poor contact between the chip and the card reader, as well as the entry of various foreign bodies, dirt and liquid into the slot.
How to set up Tele2 Internet manually
Many mobile phone models do not support auto-tuning. Therefore, their owners have to configure network parameters themselves.
The user must manually enter some values:
- the name must be written in the column Tele2 Internet;
- proxy server is deactivated;
- select https://m.tele2.ru as the home page;
- connection type must be GPRS;
- select internet.tele2.ru access point.
- If desired, you can specify a login and access key.
The reason is in the device
Description of mobile Internet from Tele2: 3G and 4G frequencies
If a person does not take care of his equipment, often abandons it and does not take care of it, then the smartphone or tablet may no longer recognize the SIM card. In addition to mechanical damage and virus programs, the following options are also possible:
- A phone locked to one card is used. If you buy a branded phone from MTS, you can only use it with a SIM card from this operator.
- Airplane mode is enabled on your device. During this time, you cannot use any Wi-Fi networks or cellular communications.
- "Curve" firmware. Modern phones receive OS updates over the air, but some “craftsmen” still download “broken” and assembled “on the knee” firmware. As a result, some modules, including communications, may not work on their devices.
Tele2 tariffs in Moscow and the Moscow region
Tele2 tariffs in Moscow and the Moscow region are gaining momentum. Every day the number of new subscribers increases by thousands. Muscovites have a worthy competitor in the mobile operator market. Excellent pricing policy and extensive advertising attracts not only young people, but also the older generation.
In the first days of the opening of the salons, the operator connected more than 20 thousand subscribers, and this figure is continuously growing. This activity is associated with active advertising, which can be found in every corner of Moscow and Moscow Region. But this is not the main reason. Why do people want to switch from a big three operator to a lesser known player? Their advertising campaigns promote cheap rates, which are much more profitable than those of competitors.
What tariffs can residents of the capital see at the start? Tele2 offers a number of tariffs with very attractive conditions. The names are intriguing and promising; let’s take a closer look at each of them.
- "Orange"
- "Black",
- "Very Black"
- "The most black"
- "Internet for devices"
List of tariffs for Moscow and the Moscow region
Tariff "Orange"
The only offer from Tele2 without a monthly fee . Perfect for those who often call all mobile and landline numbers.
Cost is the main advantage of this tariff plan. A minute of outgoing calls costs only 1 rub. In a minute to all home numbers and other mobile operators throughout Russia.
As a bonus, the company optionally connects the “Internet from phone” option. It is given for 30 days from the date of receipt and activation of the SIM card. The conditions are simple: you can spend 75 MB of traffic daily without a speed limit. You do not have to disable this service yourself; it will automatically turn off after 30 days. A total of 2.2 GB of Internet traffic is used, provided that the option is used to the maximum.
Tariff "The Blackest"
The brutal name of the tariff speaks for itself! This is the best choice for people who need a lot of internet. According to the operator, “A lot does not mean expensive”
- 10 GB traffic
- 1000 minutes and SMS throughout Russia
- Free communication within the network
For this package of services a ridiculous subscription fee is charged - 599 rubles per month.
Tariff "Very black"
The middle brother of the “Black” tariff line is for those who do not want to overpay for calls and Internet. It is considered the most balanced tariff plan.
The range of services includes:
- 400 min. To all mobile and landline phones throughout Russia
- 400 SMS – to any operator throughout Russia
- 4 GB internet
The cost of the monthly payment is 299 rubles. Upon completion of the minutes included in the tariff, the price per minute for phones of other mobile operators will be 1.5 rubles. Communication within the network will remain free
Tariff "Black"
Perhaps the cheapest tariff is for those who communicate only within the network and do not spend a lot of traffic.
The conditions are quite simple. For 99 rubles per month, 2 GB of Internet traffic, 150 SMS and free calls to Tele2 operator numbers are provided
Comparing this tariff plan with others, we can safely say that mobile Internet in Moscow and Moscow Region has become even more accessible.
Who will not have Tele2 in Moscow and the Moscow region?
Not everyone will be able to use Tele2 communications in Moscow and Moscow Region due to technical reasons. The fact is that the company uses more modern communication standards and will operate in the 3G and 4G(LTE) bands LTE-800/Band 20, LTE-2500/Band 7 and UMTS-2100
On the one hand, this is good for owners of modern smartphones, which in 99% of cases support these standards and will be able to use communications without problems. But those whose telephones only work in GSM and EDGE networks are less fortunate and will need to change their phone to connect.
The reason is in the operator
Activation and connection of mobile Internet on Tele2
Sometimes the operator is to blame for the absence of the Tele 2 network. Perhaps one of the base stations is undergoing maintenance work, and communication has become unavailable for a while. Perhaps an accident has occurred and company employees are already fixing it. One way or another, this is not uncommon for Russian operators.
In order to check problems with the Tele2 Internet today or any other day, you can go to a special resource that will update reviews of other people reporting problems with the network.
Tele2 lost internet: some reasons
Not every user regularly checks their balance. If a Tele2 subscriber does not have Internet access, the first thing you need to do is check the status of your personal account.
If the balance is positive, we look for other reasons:
- The browser is not functioning properly. This can happen if the gadget does not have enough memory.
- A virus has entered the device. It could block the mobile web browser. As soon as the virus is removed from the device, the Internet will be turned on.
- The device has been physically damaged due to impact or fall.
- The provider carries out technical work. It is impossible to connect to the Internet if the operator is carrying out emergency or maintenance work on the line. Call the hotline and ask the operator if work is currently underway.
- The SIM card is installed incorrectly in the slot. Remove the card and install it again.
In most cases, subscribers manage to return the connection on their own.
What to do if you can’t connect to the network on your Tele2 phone
If the network cannot be detected at all, then you should check your smartphone or tablet. Very often this is due to physical and software malfunctions of the equipment used. To check if there is a malfunction, you can simply move the SIM card into any other device and monitor it. If the connection appears and you can make calls or go online, then the problem is definitely in the device.
Important! Very often, problems are caused by simple hardware or software failures that occur as a result of the accumulation of system errors. Before any serious actions, you just need to reboot the device, remove and reinsert the SIM card, and also check the device for viruses. Only after this do they contact service centers.
Telephone
Here the first thing you need to pay attention to is the state of the slot. He can be:
- Contaminated. We use the same technique with a cotton swab and alcohol.
- Mechanically damaged. There is nothing you can do here on your own. Only contact the service.
And let’s mention one more reason, not very common today, why the phone does not see SIM card Tele2, but sees others: firmware for a particular operator. Some time ago, the “topic” of selling inexpensive devices with special, preferential rates was quite popular among cellular companies. But such phones could only work with “native” SIM cards. That is, if it was Beeline, MTS or Megafon, then Tele2 simply will not be recognized. Unfortunately, in this case nothing can be fixed.
You might find this article useful on how to find out why they withdraw money from your Tele2 phone.
Please note: if the phone has recently been dropped, flooded with water, or otherwise exposed, there is a high probability that it is damaged. The most obvious sign is that the device does not accept SIM cards from any operator.
If you want to know at what age you can get a Tele2 SIM card, read the article here.
SIM card “Tele2” does not work: what to do
If there is no network on Tele2, then the problem may be in the SIM card. To check whether it has broken down, you must use the same method as in the previous section: just move the chip to another device. If it doesn’t see the SIM card, then the problem is definitely with it. However, do not forget that the SIM card can be blocked for several reasons described above.
If it turns out that the chip is faulty, then you should:
- Go to the nearest Tele2 salon.
- Ask to replace the SIM card with a new one with number portability.
- Wait until the chip is ready and pick it up.
General recommendations
What, in general, can be advised to a subscriber whose Tele2 signal has disappeared:
- Leave the area where the signal is poor. And we’re not just talking about remote corners of the area - such problems can begin, for example, in a basement or in a house with thick walls
- Restart your phone and check your settings
- Ask how the device of another Tele2 subscriber picks up the signal. This will allow you to determine whether the problem is on your side or on the side of the cellular operator.
- Call Tele2 technical support and file a request indicating the essence of the problem and the place where the bad signal was detected. This way, a difficult situation will be resolved much faster.
The phone sees the SIM card, but does not pick up the Tele2 network
In the case when Tele2 writes that there is no network, but the subscriber’s devices see the SIM card, they usually blame the operator. Most often, this is correct, because if the account is replenished, and the person did not block his chip and actively used it until a certain point, then the problems are clearly on the operator’s side. These could be accidents, system failures, or planned technical work. You can find out why there is no network on Tele2 today or why it was not there yesterday on the operator’s official website, where employees report all planned work on towers and servers.
The traffic on the Tele2 tariff or service has run out
The most common reason for lack of communication is that the limit of free minutes, Internet traffic has been exhausted, or there are not enough funds on the Tele2 number. In this case, the subscriber can only call toll-free emergency numbers, the operator’s hotline or 8 (800) numbers. To gain access to the network you need:
- Check your balance status and data package balances using USSD commands in your “Personal Account” or mobile application.
- Top up your personal account.
- Connect services to receive additional minutes or gigabytes.
For your information! After completing these steps, you can use mobile communications and the Internet as usual.
Activation of a duplicate
A duplicate card differs from a new SIM card in that it does not have any number. In the system, this is an impersonal chip to which any personal data and number can be linked.
There are two options for carrying out the procedure:
- contact a customer service point;
- call technical support at 611.
In both cases, you will have to confirm your identity by providing your passport to the salon employee, or dictate your details over the phone to the operator. To complete the activation, you will need to provide the ICC number stamped on the duplicate. After checking the information, the previous number will be linked to the duplicate, and Sim will become active.
