The mobile communications company MTS is constantly developing and tries to do everything to ensure that customers remain satisfied not only with favorable tariff plans and options, but also with the work with their number. Thus, MTS made a service called “Virtual Manager”. This service is intended exclusively for clients of corporate tariff plans, in other words, for legal entities. Thanks to the service, which operates continuously, seven days a week, 24 hours a day, each person or group of people who uses corporate services can carry out a variety of operations with their number and communication services.
The advantage of using a virtual manager is that there is no need to visit MTS showrooms to provide certain assistance, and there is also no need to call a support operator to receive this or that assistance.
Current corporate programs
Today, the “Optimal”, “National”, “Universal” and “Mobile” offers have been replaced by the “Smart Business” line with the following MTS tariffs for corporate clients for communications and the Internet:
- Start;
- ;
- L;
- XL;
- Unlimited.
The entire line is similar in composition, only the sizes of the packages that fill a specific plan change. There are also special MTS tariffs for business on the Internet - “Business Connect” and “For Tablet”, they allow you to profitably pay for the network for employees using tablets, as well as access the network via a portable USB modem or router.
MTS Bank Hotline Phone Numbers
MTS Bank has created separate numbers for calls to the Hotline for private clients, individual entrepreneurs and small businesses, as well as corporate clients.
For private clients
The telephone number of the MTS Bank Hotline is 8-800-250-05-20. It is intended for all regions of Russia.
Residents of Moscow can call MTS Bank at another number - (495) 777-000-1.
Both numbers provide 24-hour service in two modes: automatic and through an operator. You can contact the Support Service on weekends and holidays.
The numbers are multi-channel, so you can easily reach specialists.
Calls are completely free and do not require any additional connection.
In automatic mode, you can check the amount of funds on your bank card.
Individual entrepreneurs and small businesses
A separate help desk has been created for individual entrepreneurs and small businesses in Moscow and regions of the country - 8-800-250-0-199.
Corporate business
For corporate clients, there are two numbers for calls to the call center.
Telephone number for residents of Moscow and the Moscow region - +7 495 777 000 1, for Russian regions - 8-800-250-0-520.
Loan hotline
The organization does not have a separate hotline for consultations on MTS Bank loans or credit cards. To obtain information on such issues, you need to call the main number and select the desired section in the automatic menu or wait to be contacted by an operator.
The situation is similar with the debt department of MTS Bank - there is no separate number for it.
For smartphones
For the convenience of studying and comparing the benefits of connecting to MTS, tariffs for legal entities for the Internet and cellular communications have been summarized in the table below:
| Name | Start | M | L | XL | Unlimited |
| Subscription fee per month | 500 rub. | 700 rub. | 1200 rub. | 1500 rub. | 3500 rub. |
| Unlimited communication within the contract group | + | + | + | + | |
| Free calls (any operator) | 300 min. | 1000 min. | 2000 min. | 4000 min. | No limits |
| Internet | 5 GB | 15 GB | 25 GB | 30 GB | 40 GB |
| Free SMS | 400 pcs. | 1000 pcs. | 2000 pcs. | 3000 pcs. | 5000 pcs. |
| Action throughout Russia | + | + | + | + | |
| International calls | 35-70 r./min. | 35-70 r./min. | 35-70 r./min. | 35-70 r./min. | 35-70 r./min. |
| Unlimited traffic to popular messengers | + | + | + | + | + |
Monthly cost may vary by region. The presented figures refer to the city of Moscow; to see the current cost for another city, go to the website and change the location.
MTS has an official website with corporate tariffs, offers for individuals and additional options.
You can learn more about all services for business by going to the official website in the corresponding “Business” section.
If you expand each MTS corporate tariff and scroll down the page, you can find a link to a detailed disclosure of the plan in PDF format.
Opportunities for corporate clients
As for the cabinet's capabilities, the following advantages are provided:
- Initially, it should be noted that the manager is a small office from the operator. With this offer, customers will no longer need to go to call centers to get help. Employee numbers will be managed from anywhere in the city, and all information will be clearly presented and always at hand.
- A virtual manager makes it easy to find out about all the mobile communication options and services that have been used by subordinates. Additionally, you can order call details for all employees or a specific person. Such information will be provided within a matter of seconds.
- Using the manager, subscribers can directly contact MTS employees, if necessary, change the SIM card or if certain questions and situations arise. Customers can quickly block numbers within the corporation if necessary.
- The main advantage is the ability to work with several numbers at once.
- Users can, if necessary, connect additional options to one employee or to several phones at once, for a specific group of people.
- You can also create a new employee in the system, without much difficulty, in a few minutes.
- Management, using a manager, can control subordinates and find out their location using the MTS Locator service.
All information is confidential in the office and no one except the manager will be able to find out about it. With such a service, you will always be able to control your mobile communications costs, analyze the need for such costs and, if necessary, adjust costs.
Tariffs for legal entities for the Internet
Let's take a closer look at two current options from MTS:
- For tablet:
- The plan provides 10 GB per month for Internet;
- Payment – 550 rubles/month;
- One free function is offered (the list is presented on the website).
- Business connection:
- Designed to access the virtual web using a USB modem or wireless router;
- Payment per month – 800 rub.
Important nuances of using the MTS “Virtual Manager”
We still need to consider a few more important points that you need to know about in order to rationally and correctly use all the benefits provided with access to your personal account for MTS corporate communications subscribers.
First of all, it is important to note that access to the “Virtual Manager” service is provided to absolutely all business clients completely free of charge. This applies directly to registration and login. As for the procedures for changing tariff plans, connecting and disconnecting services, their cost is regulated according to the terms of each individual offer.
It should also be noted where to find the standard application form for access to the system. It is available for download in the “Virtual Manager” category of the “Support” section on the corporate version of the official website of the MTS company.
How to connect and disconnect?
If you are interested in MTS unlimited corporate tariffs, are looking for how to connect your employees, and want to enter into a contract with the company, you just need to do one of these actions:
- Apply via the website;
- Call the hotline;
- Visit your nearest company office.
Prepare all documents (originals and scanned copies) in advance. The manager who is involved in concluding the contract will have access to the “Virtual Manager”. This is an application with which you can control traffic, account balances, order invoices, and extension SIM numbers. In particular, remember this option when you need to check the balance of your corporate number.
Through this option it will be possible to change the corporate tariff. Just go to your personal account, select the appropriate plan and click the “Connect” or “Go” button.
But, unfortunately, corporate MTS tariffs for individual entrepreneurs cannot be disabled; you can only change the plan to a more suitable one.
Description
Many corporate clients are interested in what an MTS virtual manager is and what its capabilities are. We can say that the service is a personal account for each corporate subscriber. Many enterprises and companies use a single mobile connection, which is issued to each employee; this is what a corporation is. Managers who use such a connection from time to time want to receive printouts of calls that various subordinates make in the process of work. Sometimes you may just need to change the options or number for an employee. Previously, all this was possible only in MTS branded communication stores, but now it will be enough to connect the virtual manager service, and you will be able to perform various operations right in the office or at home, saving your time.
The service is provided absolutely free, and to manage numbers you will need to submit an application at any MTS salon to gain access. Payment for using such a resource will be charged exclusively when connecting additional services, changing tariffs and other operations that involve debiting funds.
User reviews
MTS corporate tariff plans provide unlimited communication between all employees of the company. The plans are profitable, especially when there are many employees and their work is closely related to telephone conversations. There are practically no complaints about the quality of communication and Internet connection.
The unlimited option to use WhatsApp, Twitter, Viber and Skype is important - instant messengers work as before, even if the traffic is exhausted by the end of the month. If your business requires constant and massive use of the Internet and uninterrupted communication between all employees, switching to a business tariff from MTS is definitely worth it.
The disadvantages include huge packages of SMS messages, which almost no one uses today (except for companies involved in spam mailings). What’s also confusing is the company’s obsessive policy of adding new features – the promotional offers are simply stifling with their intensity.
Also, if they plan to close the tariff, you will be forced to switch to a new one - they will begin to raise the price, change the conditions, and reduce the volume of fillings. If you are looking on the MTS website for how to disable a corporate tariff, in order to save your number, try transferring it to a tariff plan for an individual.
We recommend that you carefully study all the features of the selected program before connecting or switching.
Successful business with MTS! If our article helped you, please like it!
How to complain about unlawful actions of MTS Bank employees
To report fraudulent activities, non-compliance with anti-corruption laws or the code of ethics by employees of MTS Bank, its branches, subsidiaries or representative offices, you need to contact a separate Hotline. This can be done in the following ways:
- email: [email protected] ;
- postal address: 115432, Moscow, Andropov Avenue, 18, building 1, Head of the Internal Audit Department of MTS Bank PJSC;
- feedback form;
- answering machine.
Appeals are considered confidentially in accordance with the internal documents of the organization.
Operating mode
The operating hours will not surprise the company’s subscribers and potential visitors to the branch, since it does not differ from the schedule of most similar establishments. Employees and management personnel work:
- on weekdays from 9:00 to 18:00;
- Lunch time is from 13:00 to 14:00.
It is important to emphasize that visitors should not expect solutions to all existing problems. The office is the administrative center of the organization, and therefore clients are not received there. Partners and people who are ready to make a business proposal can visit the building. But you can get an appointment only by prior agreement. But sending correspondence and letters to the address indicated above is not limited in any way. Moreover, this is where claims and letters related to the resolution of legal disputes should be sent.
What numbers can MTS Bank employees call from?
MTS Bank employees can call clients from the following numbers:
- +7,
- +7,
- +7,
- +7,
- +7,
- 8 800 250-4-290,
- 8 800 250-0-520,
- 8 800 234-3-580,
- +7,
- +7,
- +7,
- +7,
- +7,
- +7,
- +7.
If a client calls from one of these numbers, do not hang up - perhaps the operator wants to convey really important information.
What issues does the MTS Bank Hotline solve?
Customers will be able to resolve many issues by calling the help desk.
In automatic mode you can:
- obtain information about the card payment limit;
- request a mini-statement on the card;
- block or unblock a payment document;
- change the code, etc.
With the help of operators, you can block the card and change the code; connect or disable additional services, change your phone number to receive rewards (if technically possible), etc.
In what cases will the Hotline not be able to help?
If the bank has suspended operations on accounts or cards in the event of detection of fraudulent activities or violation of the rules for their use, then the accounts or cards can be unblocked only after analyzing all the circumstances of the problem that has arisen. To do this, you will need to contact a branch of the organization or a customer service center.
Natalia
Technical specialist, user support on mobile communications issues.
Ask a Question
If you find an error or inaccuracy on the site, please write in the comments or feedback form. I recommend checking out:
Secret tariffs from MTS The most profitable List of unlimited ones Check where the money goes Order details
It is also impossible to close accounts and cards or terminate an existing contract over the phone.
