In some cases, Rostelecom subscribers need to disable or temporarily suspend Internet connections and telephony services. For example, a person goes on a business trip, vacation, or changes his place of residence. His desire is understandable, since no one wants to pay for something they don’t use. The rules of the RTK company provide for a procedure for suspending and terminating a contract for servicing individuals. To take advantage of this opportunity, the client must fill out an application to disconnect the phone/Internet by Rostelecom, a sample of which will be provided below.
Application for termination of the contract with Rostelecom
First of all, we need to fill it out. Open it in a text editor and the following page will appear in front of you:
As you can see, we will need the number of the contract concluded with you, as well as information about the employee in whose name we will have to write the application. Naturally, you do not know the last name, first name and patronymic of the employee, so you will have to call the company branch closest to you and find out who to write the application to. After this, carefully read your contract, as it describes the conditions for terminating the contract. If you rented any equipment or paid in installments, you will need to pay the full price. The amount of time that has passed since the conclusion of the contract is also very important. If it is less than a year, then look in the contract for information about the amount of compensation upon termination of the contract.
How to turn off your landline
For the convenience of users, today there are three ways to temporarily block home phone service.
Method 1. Visiting the office
A very large number of users (usually elderly people) prefer to resolve all issues in person at the company’s office. If this is most familiar to you, then you can visit the Rostelecom office closest to your home.
You will need to take your passport and contract with you.
A company employee will give you an application form that you will need to fill out:
- Indicate your last name, first name and patronymic, as well as address
- Fill in the column about passport data
- Write your phone number that you want to disconnect
- Your contact phone number to coordinate the arrival of technical staff to disconnect the telephone line (needed for permanent blocking)
- Blocking start date
- Block end date (for temporary shutdown).
The company manager will take this application, scans of the contract and passport from you. He should explain further steps to you. If there are unused funds left in your account, he will help you withdraw them if permanently blocked.
Important! If the person for whom the contract has been drawn up cannot be personally present at the campaign office, then his interests can be represented by a trusted person. To do this, you need to draw up a notarized power of attorney.
Perhaps the client is very sick. And the prospect of paying for notary services to draw up a power of attorney does not make him very happy. In this case, you can submit an application by registered mail, providing photocopies of all necessary documents.
If the client has died, then his heirs can submit an application by providing a death certificate.
Method 2: call the company
If you just want to pause, you can simply call the company's toll-free customer support number. Prepare the necessary documents in advance so that the conversation goes smoothly.
- Dial phone number: 8-800-100-0800;
- Select the service for suspending a landline number;
- Provide the phone number whose service is suspended;
- Specify the start and end dates of the blocking period;
- Wait for the request to complete.
Suspending a number will help you keep the Internet and television working, as well as the number you are using. However, you will not be able to use your landline during the lockdown.
Please note that in most regions there is a fee for temporary suspension. But it costs significantly less than the service itself.
Method 3: through your personal account
The most convenient way for most clients is to manage services directly on the pages of the Unified Personal Account. Here is a step-by-step algorithm of actions.
On the ELC main page, select and click on the “Manage service” button.
If you are on the personal account page, the interface looks like this.
Pay attention to the “General Information” block. Here in the “Status” field, which you need to click.
A window will appear in which an official application from the subscriber to temporarily suspend the home telephone is generated. Here you can enter the first and last day of blocking the service, indicate the number of the landline phone to be blocked, find out the duration of the free blocking period and calculate the cost of the option. By clicking the “Confirm” button, you submit your request for processing.
Termination of the Internet contract by Rostelecom
Termination of an Internet contract most often occurs due to a discrepancy between the actual Internet speed and the stated speed in the contract. Many users mistakenly believe that the provider is obliged to provide the Internet at the maximum speed at all times, although the contract specifies the maximum possible speed and this does not mean that it will be so. Typically, speed drops occur during rush hours, when most people return from work and sit down at their computers and laptops. Technical failures on the line of the upstream provider cannot be ruled out.
So, you decided to connect to another provider. If you have a router or modem that was given to you along with the contract, then look at the conditions under which it was given to you. If you don't have a clause about selling it to you in installments, then returning it will be enough for you. If such an item is present and the amount of its cost has not yet been repaid, then you will be required to pay its full cost.
What do you need to turn off your phone?
It all depends on how to give up your home phone in Rostelecom: temporarily or permanently.
If you want to suspend the service, then you will not need anything other than paying for a temporary block.
If you want to completely refuse the service, then you need to take into account several important nuances.
- Make sure you have any debt. Until you pay it off, it will be impossible to disable the service.
- You will have to visit the company’s office, since the termination of the contract occurs in the personal presence of the applicant.
Sometimes Internet and television services are provided via telephone line (ADSL technology). Therefore, along with your local number, you may unexpectedly lose them too. Make sure what kind of internet you have before initiating the process of terminating the contract. You may need to switch to a different plan (such as fiber or mobile).
Important! Don't be afraid of switching to fiber optic internet. Its price today is not that high. But it is faster and more reliable.
Termination of the Rostelecom television contract
Interactive television has become firmly established in our daily lives. Not only is the quality of a conventional antenna several times worse, but the range of additional services is very extensive. You can watch television on several TVs using the Multiroom service or even on computers, laptops, tablets and phones using the additional Multiscreen service. To watch Rostelecom television you need a set-top box and a video sender. Their cost is very significant and, most often, they are purchased in installments for 36 months. If this period has not yet passed since the conclusion of the contract, then most likely you will need to fully purchase this equipment upon termination of the contract. If you rented the set-top box, then it will be enough to pay the costs for the current month of providing this service.
How long should I wait for disconnection after submitting an application?
After receiving your application, a company representative will call you. He will tell you when a company employee will come and dismantle the line. When submitting an application, the office will tell you the date on the same day. Most often you need to wait 3 or 5 days. In order to find out if everything went well, you need to go to your personal account and make sure. The fact that everything is fine will be indicated by your inability to log into your personal account.
To summarize, now you know exactly what steps you need to take to disconnect your Rostelecom landline phone. If you need to disable it temporarily, use the voluntary blocking option. But after disconnecting, it will be impossible to return the old number.
Termination of the contract for a Rostelecom phone
With the advent of cellular communications and affordable mobile phones, the demand for home landlines has decreased. Many believe that these expenses are useless and decide to turn off the Rostelecom phone. Before you complete the application, you should call technical support and indicate your intentions. It is possible that the company manager will call you back and offer the so-called “economical” tariff from Rostelecom, which will allow you to keep the phone in the apartment and reduce family expenses for it. If you are still firmly convinced that you want to disable it, then you should check whether there is any debt on your account and pay Rostelecom using a bank card.
What documents are needed
To terminate a standard contract, an individual should prepare a number of documents.
- Russian citizen passport;
- Real estate ownership documents.
- Agreement with Rostelecom for the provision of any telecommunications services.
With all these documents, you should go to the nearest office of the company and demand termination of the contract. You can find the office closest to your home using the map available on the official website.
If for some reason the contract for the provision of services was not found, it does not matter. The second copy is stored in the Rostelecom office and, if necessary, can be quickly found using your personal account.
Sometimes questions arise regarding the ownership of housing, since the owners of an apartment or house do not always enter into an agreement. But lawyers say it is not necessary to show such documents.
Reasons for giving up your home phone
The desire to refuse communication services arises for the following reasons:
- no need for such a service;
- moving to a new place of residence;
- sale of apartment;
- no money.
Attention! The person for whom the contract for the provision of telecommunications services has been drawn up has the right to disconnect the landline telephone.
Communications provider companies can keep the same number if the client moves to a new place of residence. The procedure is carried out upon request and subject to availability. In particular, such a service is provided by Rostelecom. The company transfers the old number to the new address for free. Moreover, the operator in this case will provide a 50% discount on communication fees over the next two months.
Tariff plans from Rostelecom
Using an optical line, the company offers its users the following tariffs:
- Maximum benefit. There is a promotion for this tariff. It has three types of high-speed Internet stream. One hundred megabits per second, fifty and thirty megabits. The cost of such a TP is 500 rubles per month, 450 rubles and 350 rubles per month.
- Tariff "Game". Speed – 100 megabits. There is a favorable offer for this TP - renting a router for just one ruble per month. The price of the service is 850 rubles per month.
- Basic tariff plans. Speed from 30Mbps to 100Mbps. The price, respectively, is from 450 rubles to 650 rubles per month.
How to change the password on a Rostelecom wifi router
How to find out if there is a debt to Rostelecom?
To do this, you need to open the card in the user’s personal account. There you will find all the current information on the service and personal account. You can also call Rostelecom technical support. The voice menu will help you independently obtain the necessary information without communicating with an operator. If you like to communicate with real people more, then just wait for the operator’s response.
For some, it will be more common to personally come to the nearest office and find out information about the account from the manager. To do this you need to provide a phone number.
It is convenient for some to find out the debt through a Russian Post office.
The service is also available at Sberbank ATMs.
When you need a power of attorney, sample
According to the law, termination occurs during a personal visit. But what to do if you can’t visit the office yourself. In this case, you can use the power of attorney service. The power of attorney is written in your own hand and certified by a notary. The principal can be either an individual or a legal entity.
When drawing up, mandatory data is entered - full name, passport data, number and series, by whom, when it was issued , as well as information about what actions the principal allows the authorized person to do.
Please note: drawing up a power of attorney is important because changes are made to a previously concluded document.
When Rostelecom will turn off television and Internet for non-payment
If the client has entered into an agreement for the provision of services, then he accepts all the conditions specified in it. Therefore, once a month you will need to pay for using the services. If you do not pay, the operator reserves the right to make a temporary shutdown until the debt is repaid.
As a rule, blocking occurs after two months of non-payment. In this case, it will be possible to terminate the agreement with Rostelecom only after full repayment of the debt.
Please note: a penalty will be charged for the cost indicated on the receipt. Therefore, the longer you do not produce it, the more the amount of penalties increases.
How to cancel temporarily
There are several ways to temporarily disable your Rostelecom home phone: without visiting the office through your personal account and through a company employee. But first things first.
Self-locking
Especially for the company's subscribers, there is an option to temporarily disable it through your personal account. This service in Rostelecom is called voluntary blocking of a home phone. You can connect it in the following ways:
- Through your personal account on the Rostelecom website;
- By contacting the provider's office;
- By calling the call center hotline: 8 800 707 1212. You will need to provide your personal account number, telephone number, and passport details of the owner of the line.
- To cancel a Rostelecom landline phone through your Personal Account, you need to go to the “Service Management” section;
- Click on “Home phone”;
- Click on your personal account;
- Select the “Voluntary blocking” command.
Please note that Rostelecom has a number of tariffs for home telephones, which do not allow you to temporarily abandon your landline line. If you do not find this option in your personal account, we recommend calling the operator’s hotline, the number is given above.
Company member
Another option for turning off your Rostelecom landline phone for a while is to talk to a company employee. It doesn’t matter how you do this: by visiting the office or calling the hotline. Simply inform the consultant of your desire to suspend the service and the dates.
Well, now you know how to block your Rostelecom home landline phone for a while. What to do if you want to abandon the line forever? Read on.
List of required documentation
Considering that the appeal is made exclusively by the owner, he must have the following documents in his hands:
- passport or identity document;
- connection agreement , indicating information at the activation address, full name of the owner, as well as the agreement number;
- equipment rented.
When Rostelecom's Internet is disconnected for non-payment, you will have to act a little differently. You cannot stop using the service without first paying the debt.
Why turn off the RTK antenna at all?
Disadvantages of TV from a common house antenna:
- Small range of TV channels.
- Low quality video transmission.
- Lack of ability to sort TV channels.
- There is no way to customize TV shows to your taste.
You need to disconnect from general television broadcasting if you:
- We decided to change provider.
- You have complaints about the quality of service.
- Do you want to use progressive interactive TV?
- You don't want to pay for unnecessary services.
Content
Today, the development of modern technologies has reached its peak. Therefore, collective house-wide antennas are considered by modern users as an obsolete option. Such antennas today are almost completely useless devices. But, nevertheless, many subscribers continue to pay for a completely unnecessary option. To save the family budget, you just need to issue a waiver of the Rostelecom antenna. The money saved can be invested in the necessary services. Switching from shared TV to a separate cable line will give you the opportunity to watch TV in better quality. You can independently select channel packages at your discretion. Disabling the Rostelecom antenna can be done in several ways. We will talk about them in our article.
