Online (OnLime) personal account: login, authorization, registration, features and functionality

Moscow subscribers are served by the Onlime intermediary Rostelecom, the company’s personal account is located on a separate website. In this article we will talk about what services the company offers and their tariffs. You will also learn how to become a client, access your personal account for clients, top up your balance and terminate the contract.

How to recover your personal account password

If you lose your login or password, access to your personal account can be restored without visiting Rostelecom offices. For this you need:

Internet connection;
account number;
phone number specified when registering in your personal account.

You can go to the access restoration page using the link from the login form to your Personal Account.

The second way to recover your login and password is to call the support service by phone: 8-800-707-12-12, or by email to the address But more information will be required from the subscriber:

Account number;
User's full name;
connection address;
passport details;
a codeword.

The service is provided free of charge.

For home

Modern technologies make it possible to control your home remotely. Presented here and includes the following options:

home visit tracking;
on and off various household devices;
monitoring what is happening indoors using installed video cameras at a remote distance;
Receiving notifications on your phone about some kind of emergency.

This service involves connecting certain indoor and outdoor surveillance sensors and video cameras.

To register in the “Cozy Home” LC, you need to fill out a form and provide contact information. All fields must be filled in:

User's full name;
cell phone number;
write the city of residence;
set a password for your personal account.

After opening an account, a desktop appears, which displays information coming from tracking sensors installed in the premises. On the left side there is the main menu, which can be used to control video cameras.

Functionality of the OnLime Personal Account

Rostelecom clients who have connected their OnLime personal account can perform the following operations:

view current information;
issue a receipt for payment;
replenish funds on your balance;
view cash flow for a certain period;
connect/disconnect additional services and equipment;
change tariff;
dispose of accumulated bonuses;
change your Personal Account settings, including changing your password;
contact support;
create a maintenance request, view the status of the request;
subscribe to SMS notifications.

The most important user information is located in the right block under the main menu of the Personal Account. It can be seen on any page of your account. The block contains information about the amount of money in the account, accumulated points, the number of days until blocking without the next payment when connecting services that are current at the time of viewing.

Here you can immediately top up your balance online. To do this, click on the “Pay” button. You can also get to the payment service page through the main menu item “Top up your account”.

A large number of payment options allow you to quickly transfer money to your balance in the most convenient way. After selecting an option, the user will be redirected to the selected payment system.

In the “Service Management” menu item, the client can view, connect and disconnect the available offers of the telecom operator, including the tariff plan. Tariff changes can be made once a day. The connection will take place the next day at 00.00 hours.

Popular services:

Promised payment. Allows you to use Online if there is no money in your account. After the client has used this service, to use the Internet or communications it is necessary to deposit funds not less than the monthly payment according to the tariff.
Purchasing antivirus programs. The customer can pay for the purchase over a set period of time rather than immediately. Antiviruses protect against all types of threats on the Internet.
"Like at home". Allows you to use Wi-Fi in the Moscow metro without advertising or authorization.

bonus program

When registering in the bonus program, the client receives points for various actions - connecting to the program, using services, large payments, connecting friends to Online, etc. The accumulated bonuses can be used to pay for services, goods, and electronic products. One of the popular options is a 50% discount on OnLime Internet payments.

Advantages of LC

Personal accounts are services for remote management of services and connections. They were created to reduce the number of calls from subscribers to the provider and transfer control of finances into their hands. The use of a personal account removes the human factor from the chain of payments for communications, which makes the services very popular.

Your personal account OnLaimud is convenient. When using it you can:

Get rid of the need to go to the company office or call technical support every time you need something.
Pay for communication without leaving your home.
Get all the information about the tariff - including keeping track of changes in the package, since telecommunications company tariff plans are updated every year.
Call a technician without calling technical support - there is a special form for this.
Manage everyone - OnLime has a mobile application with full functionality.
Use bonuses for payments.
Generate reports on communication costs for the entire connection period.

The main advantage is, of course, control. OnLime put a large number of options into the hands of users, thereby allowing them to manage communications faster and in a couple of clicks.

Login to your personal account onlime.ru

After submitting an application, a specialist will visit the client within 5 days to install TV equipment or lay an Internet cable. To finally confirm his intentions, the client must sign an agreement with Rostelecom. The employee will provide him with identification data to set up the equipment.

Data for logging into the onlime.ru “Personal Account” are provided at the time of registration of the application for connection. If you have any questions, you can contact the Support Service. In order for the connected television/Internet services to work, the client must deposit the required amount of funds to the contract number.

Connecting to the OnLime operator

To start using OnLime services, you will need:

Select the services you are interested in - you can do this on the main page of the provider’s website onlime.ru, looking at one of the communication sections (for example, Television - Tariffs).
Load the tariff you are interested in into your cart by clicking “Select” in its card.
Check the address for connection - enter the name of the street, house, entrance and click the green check button. OnLime has wide coverage in Moscow and serves all areas, so there should not be any difficulties.
When the system checks your home, it will offer to leave a request for connection. Follow the instructions on the screen.
After processing your application, you will be contacted by the contact center to set a connection date and time. You must be at home at this time. The contract will be concluded by technicians on site.

When the specialist arrives, you will need to provide your passport for registration and signing the contract. Usually the arrival is scheduled 1-2 days after the application. After connecting, you will need to pay for the services for the first billing period in order to start using OnLime.

Payment for services onlime.ru

Payment for onlime.ru services can be made in several ways:

from the card via “Personal Account”;
in cash by contract number, through terminals;
in the salons of Euroset, Svyaznoy, M-Video;
in the offices of the company Online;
in Internet banking of most large banks;
through electronic wallets.

Payers should be aware that some payment options may incur a fee. This question must be clarified in advance and funds must be deposited taking into account the commission.

For uninterrupted use, you can use the “Autopayment” or “Promised payment” options.

Payment by card

Instantly. No commission.

Minimum payment - 10 rubles First payment - maximum 1000 rubles Subsequent payments - maximum 15000 rubles
Cards issued by any banks located in the Russian Federation are accepted for payment. Payment can be made using Visa/MasterCard cards, with the exception of Visa Electron and Maestro/Cirrus.

Authorization in “Personal Account” onlime.ru

In order to be able to control the connected services, manage them, make timely payments, and use the bonus program, you must be authorized in your “Personal Account” onlime.ru.

For example, in the “Service Management” tab you can find a wide range of options. Here you can see complete information about the established tariff plan, additional channel packages, available equipment and payment amounts for each subsection. In the “Adding/Changing Services” section, the desired options are enabled/disabled. Here you can also get landline telephone services, security alarms, and anti-virus software.

A television

If you want to connect digital or interactive TV from Onlime Rostelecom, then in your personal account you should select the appropriate option located in the “Add/change service” section.

After launching the page, you will be able to analyze the technical feasibility of connection and select the tariff plan you like and leave a request to the service provider so that he can call you and discuss the appropriate day for the specialist’s arrival.

Advantages and capabilities of the “Personal Account”

In your “Personal Account” you can set parental control over what your children watch and where they go. If a client needs to temporarily abandon Online, he can block all connected services for a certain period. This is convenient because it saves money while the client does not use the options.

Here you can read your agreement with Rostelecom, get information about your bonus account and, if possible, spend bonuses on the desired services and goods. If the client has forgotten his login and password, he can recover it in this section.

Do not neglect all the advantages and capabilities of your Personal Account.

Payment methods using a bank card

You can pay with Rostelecom using a debit bank card through terminals, ATMs, with the necessary software installed.

These are ATMs: Sberbank, Russian Post, Qiwi, etc.

Payment for RTK Online via Sberbank Online

This method is suitable for those who have disabled RTK services and do not have the bank’s mobile application installed, where everything can be done through a mobile personal account.

To avoid paying additional fees, you should use ATMs/terminals of the bank where the card is issued.

For this:

insert the card into the terminal;
enter the requested PIN code;
find the “Pay for services” menu;
further “Internet, telephony”;
Enter the name of the provider into the search;
select from the list of those proposed the one you need with the corresponding personal account number, TIN;
enter the subscriber's personal number and the transferred amount;
click “Pay/transfer”;
print a receipt to confirm the successful transfer of money.

Register your personal account Online

To gain access to the relevant Rostelecom services, first of all we register an Online Personal Account. This occurs when creating an initial application for connection to services.

How to connect to Online:

Check the ability to connect to Online at the address. You need to enter the street, house and entrance number. If there is such an opportunity, move on to the next point.
Select the required tariff options. We check the additional options included in the tariff plan. Click “Continue”.
Enter your personal information, including your current mobile phone number.
We are waiting for a call from an Online employee. He will advise on all further actions.

Selecting a tariff plan

100 Mbit package

The “Online 100” tariff is one of the current ones - it gives access to network services on the Internet at speeds of up to 100 Mbit/s. This is enough for various needs.
Internet. Speed - 100 Mbit/s.
Equipment. Wi-Fi router is provided free of charge with this tariff!
Price. Monthly payment - 750 rubles.
The connection price is free.
Setting up and installing the OnLime router is free.

200 Mbit package

Within this tariff, the monthly payment for calls, SMS and mobile traffic will be 250 rubles. monthly. For this amount, clients will be provided with 300 minutes, 50 SMS and 10 GB of Internet traffic.

The connection speed promised by the provider is 200 Mb/sec.

The tariff includes 101 mobile TV channels. To use the offer you should:

Launch the Wink Interactive TV application.
Complete registration and authorization.
Add a promotional code in the settings.

"For our own"

The “For Our Own” tariff plan includes:

Cellular. It includes: 4 GB of traffic, 50 sms and 200 min. for conversations. Here you can switch to Rostelecom with a personal number, unlimited messengers, social networks. networks and Internet traffic.
Online TV. Tariff “For Our Own” Rostelecom provides a large list of TV channels.
Wink. After connecting, you have access to over 100 TV channels, you can download and watch movies online and other functions.
Lyceum +. Subscription allows the child to better prepare for the exam. It includes a dialogue with professors from the best universities in the state, simulators and online courses, etc.

The “For Your Own” tariff provides a list of TV channels, cellular communications, interactive TV and the Lyceum + function for 199 rubles. monthly.

"Transformer"

Let's study the main opportunities offered by Rostelecom to owners of the Transformer tariff included in it:

5,000 famous films and TV series;
150 TV channels;
12 packages that can be connected separately;
If you prepare all the video content together, you will get over 25,000 different positions. These are: films, TV series, cartoons, video lessons, concerts, etc.
The service is intended only for online TV. The user must use a Wink device or be connected to the program for plasmas, phones and tablets.

Tariff plan “Transformer”, created for TV. This plan includes all important features:

Wink video service with 227 TV channels and a database of over 5,000 films and TV series.
12 special packages of TV channels on various topics are offered. Of these, the subscriber will be able to select up to 5 packages for free.
Built-in. It is possible to use the service on 1-5 devices.

Repeated logins to the created account

Repeated logins to the created account are carried out using the initially established identification data - login and password.

If you have difficulties creating a personal account, logging into it or other questions that arise, you should contact the contact number of the Support Service. You can also solve problems there:

with lack of communication, image, sound;
incorrect display of channels;
low connection speed;
choosing the optimal tariff plan;
equipment installation;
many other questions.

Online services meet high quality standards and have been a leader in the Moscow market of Internet and TV services for many years.

Application for connection

For Onlime users, the technical help line is available 24 hours a day. This means that any subscriber will be able to contact Rostelecom Online technical assistance if problems arise. You just need to dial 8-800-100-0-800. Managers help in resolving many problems:

register and log in to your profile;
TV is not working properly;
The landline phone does not work;
difficulties with paying points;
connecting and disabling functions and much more.

Paul. Financial analyst

Analysis of currency/real estate markets is my strong point.

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Mobile application OnLime

The convenient and free OnLime application combines the capabilities of the subscriber’s Personal Account and TV Guide for more than 200 TV channels. The Personal Account functionality in the mobile application is available only to OnLime subscribers, but anyone can use the capabilities of the TV Guide.

In the Personal Account of the OnLime mobile application you can:

obtain up-to-date information about your Personal Account;
view the list of connected OnLime services;
top up your balance with a bank card;
view the OnLime Bonus catalog with services available for ordering;
take advantage of ;
call technical support directly from the application.

TV Guide in the OnLime mobile application is:

detailed program program of more than 200 channels;
setting up channel visibility by package;
your own library of favorite programs “Favorites”, sorted by category (film, TV series, children, sports, etc.);
reminders – automatic search for programs from the “Favorites” library and notifications about their airing two days before the broadcast;
internal program ratings;
“Now on air” – programs that have aired and will be aired in the near future with a convenient breakdown by time intervals;
announcement of the most exciting films and programs for today;
search for programs of interest using a wide range of criteria: by title/part of the title, by the names of actors, directors, presenters, by categories, by user ratings, by genre.

How to pay for RTK Onlime using a personal account

Stages of money transfer:

Go to the official website of the company - www.rt.ru/.
Select the “Pay” menu.
Next is the item “Rostelecom Services”.
A window will appear where you need to fill in the parameters: region of residence, personal account number, amount of money to be deposited.
Enter a cell phone number/email so that after a successful transfer, the company notifies its consumer about it.
Select the desired method of depositing funds: debit plastic card, electronic wallet, cell phone number.
Provide data on the selected transfer method (plastic card number (CVD code), e-wallet, mobile).
Select "Continue".
In a few seconds you will receive an SMS message with a code to confirm the transfer operation.
Enter it and click “Confirm”.
Information on a successful payment will be sent to the phone/email specified earlier.

There is no payment fee when making a payment from a bank card. The amount of commission when paying from an electronic wallet must be clarified before payment.

If you enter data incorrectly when paying online, you can dial a 24-hour toll-free operator number: 8−800−707−12−12, which will help you sort out the situation.

Security and privacy rules

Unscrupulous network users may try to use the Internet at someone else's expense. Conscious subscribers sometimes have to grab their heads when they receive a receipt with a large amount. Most often, people find themselves in such situations due to their own carelessness.

To access the Internet you need a login and password. The user is identified by them. If unauthorized persons gain access to your credentials, they will be able to access the Internet under someone else's name. It is important to keep information out of reach.

Attackers can gain access to confidential information through a modem or computer. It is necessary to change the factory settings when connecting the modem, use antivirus programs, and do not open suspicious letters in email or social networks.

You should also monitor traffic statistics. If during the hours the client was not online, someone was using the Internet, then there is illegal access. If it is detected, you must contact the provider to stop it, as well as the police and department “K” with a statement.

Equipment activation

In LC OnLime, users using television services (OnLimeTeleCARD) must register TV. Without registering in the system and paying for the first billing period, channel subscriptions will not work.

Activation is automatic. You will need to enter:

Connection address on the TV connection page.
If the TV is already connected to your address, the system will redirect to the login page in your account.
Log in to your account.
Select the TV/Activation section.
Follow the instructions in this section. You may need to enter your OnLime card details.

When connecting not to TV, but to the OnLime Internet, all settings are made by a specialist on site and do not require additional activation in the personal account.

Payment for Internet provider "Online" via the Internet

The “Online” provider provides services for connecting to the Internet and digital TV.
Simultaneously with the development of new tariffs, the provider is expanding the service and adding new fast payment options. And this is not surprising. 2021, with its self-isolation, has put users in a situation where any unnecessary contacts are perceived as a danger. The number of people working remotely has increased. The question “how to pay for Internet via the Internet” is now asked more often than before. Agree, when working from home, you don’t want to go somewhere to transfer money to your provider. Since August 2021, Online began providing services in Moscow and the Moscow region under the Rostelecom brand. In this regard, another logo appeared on the Online website, and the Online application for the smartphone changed its name. Payment through the Rostelecom website has become available. You can pay for the provider’s services online without going into the office. The procedure depends on whether the user has access to the home Internet, or whether he is away from home and wants to pay through the application.

Bank commission: how to avoid it when paying for the Internet

When paying via the Internet, it’s a shame to pay a commission to banks. It seems like a small amount, but now most bills and purchases are paid remotely, so it’s worth keeping an eye on each deduction so that it doesn’t add up to a significant amount for your personal budget.

You can pay for “Online” Internet with a bank card without commission on the website of the provider Rostelecom. If you use other systems, for example WebMoney, then the telecom operator does not charge a commission, but within the payment service itself interest may be debited on the movement of funds. This amount is usually small, less than a percentage, but it must be taken into account when comparing different methods of replenishing a personal account.

Another way to pay without commission is to contact the provider’s office. You have to resort to it in the absence of a bank card or funds on it. However, recently more and more users prefer to pay through web services and mobile applications, and go to the office only if a problem arises that cannot be solved online.

payment history

You can always view your payment history for any selected period. Go to “Payment” – “Movement of Funds” OnLime.

Select the period, click “Show”;
If necessary, you can obtain an extract in Excel format.