Online tariffs are by far the most attractive in Moscow. Broadband dedicated Internet has high speed and stability. Digital and interactive television from OnLime have high resolution and excellent quality. Thanks to modern equipment, the company keeps up with the times.
More than 3.2 million Muscovites rated OnLime tariffs as affordable. You can change, connect and disconnect tariffs yourself in your Personal Account.
A visit from an Online specialist to your home and any connection is free!
Login to your OnLime personal account
Login to the remote service and account management system is done using the link - https://my.onlime.ru. In order to use the functionality, you must be registered in the system - this is done after connecting the provider’s services to your personal account.
If you are already registered:
- Go to the page via the link above.
- Enter the required information.
- Click the green “Login” button.
If you do not know your login and password, you can “order” them using the recovery link.
Connecting to the OnLime operator
To start using OnLime services, you will need:
- Select the services you are interested in - you can do this on the main page of the provider’s website onlime.ru, looking at one of the communication sections (for example, Television - Tariffs).
- Load the tariff you are interested in into your cart by clicking “Select” in its card.
- Check the address for connection - enter the name of the street, house, entrance and click the green check button. OnLime has wide coverage in Moscow and serves all areas, so there should not be any difficulties.
- When the system checks your home, it will offer to leave a request for connection. Follow the instructions on the screen.
- After processing your application, you will be contacted by the contact center to set a connection date and time. You must be at home at this time. The contract will be concluded by technicians on site.
When the specialist arrives, you will need to provide your passport for registration and signing the contract. Usually the arrival is scheduled 1-2 days after the application. After connecting, you will need to pay for the services for the first billing period in order to start using OnLime.
Main office
The office structure is divided into 2 centers for the convenience of visitors.
Address of the central office No. 1 Onlime in Moscow
Address: st. Arbat, 46, Smolensky district, Moscow, Moscow region, Russia, 119002 Opening hours: Open 09:00–20:30 Phone Located next to the Smolenskoye metro station.
Central office address No. 2
st. Sushchevsky Val, 26 Maryina Roshcha, last car from the center Opening hours: from 09.00 to 21.00 seven days a week (Sunday until 19.00)
Advantages of LC
Personal accounts are services for remote management of services and connections. They were created to reduce the number of calls from subscribers to the provider and transfer control of finances into their hands. The use of a personal account removes the human factor from the chain of payments for communications, which makes the services very popular.
Your personal account OnLaimud is convenient. When using it you can:
- Get rid of the need to go to the company office or call technical support every time you need something.
- Pay for communication without leaving your home.
- Get all the information about the tariff - including keeping track of changes in the package, since telecommunications company tariff plans are updated every year.
- Call a technician without calling technical support - there is a special form for this.
- Manage everyone - OnLime has a mobile application with full functionality.
- Use bonuses for payments.
- Generate reports on communication costs for the entire connection period.
The main advantage is, of course, control. OnLime put a large number of options into the hands of users, thereby allowing them to manage communications faster and in a couple of clicks.
Memo for subscribers
We have already written down the OnLime technical support phone number and have studied other methods of contacting support specialists. But there is another channel for receiving help - this is a reminder for subscribers. You will find it in paper form at the provider’s offices or electronically on its website. Here's the link so you don't have to search for too long. Many typical situations and problems are discussed here, technical solutions are given, telephone numbers and addresses of OnLime offices are published.
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Personal account features
The personal account of this provider provides a standard set of functions that allows the user to reduce calls to technical support or company service offices. My OnLime provides more than 5 basic options - you can:
- View the debt and pay it using a card and other means (for example, a bonus balance). Create accounts.
- Make the transition to new tariff plans.
- Add options to an existing tariff, connect new channel packages.
- Suspend communication services at will.
- Register equipment for watching TV.
- View money movements in your personal account - how much was credited, where it was spent and for how long (full detail).
- Contact technical support.
- Buy antiviruses in addition to an Internet connection.
- Manage access to certain sites - parental controls.
- Call an OnLime specialist to your home through an application.
Most users use their personal account to pay, activate equipment and manage tariffs or channel packages - almost all actions can be performed in a couple of clicks. When paying for services by card through your personal account, OnLime switches to a secure connection mode so that the user’s card data is not stolen by third parties.
In general, OnLime’s personal account differs little from the accounts of other providers and makes it much easier for users to interact with the company.
Mobile tariffs
The OnLime company also provides mobile communication services for its subscribers at different tariffs.
- For unlimited. Subscription fee – 500 rubles, 500 minutes, unlimited Internet throughout Russia, except for Sevastopol and the river. Crimea.
- Super SIM card FREE. Tariff without monthly fee, without paid minutes and Internet. The cost of 1 minute of conversation is 1.5 rubles/min.
- Super SIM card S. Subscription fee 7 rubles/day. 5 GB – paid Internet traffic. The remainder of unused traffic rolls over to another month. Unlimited social networks and instant messengers.
- Super SIM card M. Subscriber. fee – 200 rub./month. Paid for 200 minutes, 2 GB of Internet traffic. Possibility to transfer unused package to the next month. It is possible to exchange minutes for Gigabytes. Unlimited social networks and instant messengers.
- On all L. Subscriber. fee – 400 rubles/month. 500 minutes, 15 GB of Internet.
- Super SIM card L. Subscriber. fee – 400 rubles/month. 500 minutes, 15 GB of Internet.
- On all XL. Subscriber fee – 700 rubles/month. 800 minutes, 30 GB of Internet.
- Super SIM XL. Subscriber fee – 700 rubles/month. 800 minutes, 30 GB of Internet.
The Internet is an integral part of our lives, so choosing a reliable provider should be taken responsibly!
My services
For your convenience, the OnLime Personal Account has several sections - the most important of which is “My Services”. It is partially displayed on the main page of the account. Information and functions that are collected in the section include:
- Data on all current subscriptions, packages and tariffs for all communication channels for your personal account.
- The cost and amount of debt for the current billing period.
- End dates for connections and payment dates.
- Available new tariff plans and additional options that are available to you for free or for an additional fee.
The section accumulates all data about services in real time - the account processes are automated, and at any time you can see what you have connected, how much you need to pay, and until how long the services are activated.
Restoring access (password) to your account
Access to the OnLime account is provided only with a password and associated login. The login can be the personal account or phone number that you indicated in the agreement with OnLime and when you first registered in your account. That is why it is very important that the phone is working - using the code sent to it, the LC OnLime system allows you to restore access if you have lost your password.
An application to send the code and restore data is sent as follows:
- Click on the recovery link under the form on the my.onlime.ru page.
- In the new window, enter your personal account number.
- Indicate the phone number with which you connected OnLime services.
- Wait for the password - it will arrive via SMS (1-2 minutes).
- Log in with your new password and change it to a permanent one for security.
All operations can be performed in a couple of minutes directly on the website and continue to use your personal account to manage services.
Other phones
You can get OnLime technical support or resolve other issues by calling other numbers:
| Phone number | Contact name |
| 8 | OnLime hotline for connection issues. You can call the support number online - just click on it at the top of the site and allow the application to work |
| 8 | OnLime Rostelecom, support phone number for connecting new subscribers |
| 8 | Corporate clients can call the operator to connect to this number |
| 8 | OnLime support service, hotline for corporate clients |
| +7 | Press service of Rostelecom |
How to pay for services
Payment through LC OnLime is made by bank card or electronic money. You can go to the payment for services section from the main page of the Personal Account, next to information about the current debt. A secure connection is used for payment.
The payment algorithm is different for each method. If you want to transfer money from a bank card, you need to:
- After going to the payment section (opposite the selected tariff or in the cart), select the method - card.
- Enter the data from the card, including the numbers on the back.
- The system will redirect you to your bank's page with the generated account. There you will need to enter a confirmation code for debiting funds (comes via SMS, does not work for all banks).
- Money is credited instantly.
When paying with electronic wallets, OnLime will redirect you to your wallet page (login required) - there you need:
- Check your OnLime personal account in a certain line so that the money is credited to you.
- Enter the replenishment amount, read the system commission.
- Confirm the transfer of funds using the method that is activated in your wallet.
- Save the electronic receipt. Money is credited quickly - depending on the system, within an hour.
About the provider
First, let’s figure out what kind of “Online” provider this is. Previously, this brand belonged to the National Cable Networks company. However, it was later absorbed by the well-known Rostelecom. Thus, RT now provides its services in Moscow and the Moscow region under this brand. However, it is planned to abolish it in the future.
The General Director of Online is Dmitry Lvovich Bragin. He founded the organization back in 2001 and “was at the helm” for 12 years, until Rostelecom acquired all the shares. In 2010, the list of employees included more than 5 thousand people. In the same year, the company's turnover amounted to 4.3 billion rubles, and its net profit was more than 76 million rubles.
The deal to take over the provider by Rostelecom was valued at 41 billion rubles. Today, the trademarks are still active and provided under the Online brand.
Equipment activation
In LC OnLime, users using television services (OnLimeTeleCARD) must register TV. Without registering in the system and paying for the first billing period, channel subscriptions will not work.
Activation is automatic. You will need to enter:
- Connection address on the TV connection page.
- If the TV is already connected to your address, the system will redirect to the login page in your account.
- Log in to your account.
- Select the TV/Activation section.
- Follow the instructions in this section. You may need to enter your OnLime card details.
When connecting not to TV, but to the OnLime Internet, all settings are made by a specialist on site and do not require additional activation in the personal account.
How to connect home Internet and OnLime TV at a discount and promotion?
- Promotion “Include benefits”. When connecting new services, package offers with a promotional tariff are available. (Discount for several months).
- Promotion “Multiroom for a ruble”. The special rate for using the promotional service is 1 ruble per month.
- Antivirus as a gift! Connect the Kaspersky Lab antivirus and the Kaspersky Safe Kids child protection application and use the solutions for 30 days free of charge!
- Promotion "Maximum Access". When you connect the main Transformer package, all 12 thematic packages are available.
