How to connect and disconnect the MultiFon service from a megaphone?

In this article we will talk about the Megafon “Multifon” service, describe its main capabilities and terms of use for legal entities. Let's consider existing tariffs, costs and methods of connection and disconnection. The information will be useful for corporate clients who are looking for profitable solutions to implement in the company in order to optimize work processes.

Installation and configuration of MultiFon

So, now you have downloaded the necessary software.
After launching the program, you will need to activate your number. To do this, you must enter your phone number, create a username and password, and confirm your email. Now it is possible to call and write to subscribers who have similarly installed MultiFon on their computers. All this can be done for free. This version is called the “Lite” version. Multiphone “Plus” Megafon is activated using the command *137#. This will allow you to link the number to the program. Now you can call through the program to any cellular network of not only Russian, but also global operators. A call to a mobile phone connected to the Megafon network will cost 0.8 rubles/min. To numbers of other operators – 1.5 rubles/min. Also, make video calls.

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Detailed description

The service itself from MegaFon is similar to the well-known Skype program. The only significant difference is the linking of the subscriber's telephone number. It is from the linked number that money will be withdrawn for using the program.

"MultiFon" is free video calls and chat, profitable calls to any phone number. The service has a single account with a mobile balance.

The option is provided for use in two versions:

• Full;
• Light version.

It is worth mentioning separately because it is provided in the basic version. And it will work immediately after the client registers.

The service is provided to any MegaFon customers. The advantage is calls in roaming, because the call is made exclusively using Internet traffic.

Also on this page you can get technical support and detailed information on the option. If the application is not available for download from the link, then it is recommended to use other applications like X-Lite or Zoiper.

Possibilities

• PC to PC calls;
• Calls to any phone numbers – incoming and outgoing calls;
• Receiving calls to a PC, to a phone, or simultaneously to a PC and a phone;
• Ability to send SMS/MMS;
• Synchronizing contacts with Outlook mail.

Call modes

can “land” calls through the GSM mobile network to a telephone set, to an eMotion program account on a PC, and also simultaneously to both GSM and eMotion on a PC.

Setting up the mode for receiving incoming calls is quite simple. Let's consider several ways:

• eMotion – in the application itself, in the “Redirect” section, you can choose where calls will be received;
• Widget “Redirect Multiphone” (“eMotion”). This method is available for Android and iOS phones. For Android, you need to download “Redirect Multifon” to your phone from the “Play Market”. Next, in the widget you just need to log in. In the authorization form, enter the phone number and password for Multifon. If you don't remember your password, you can recover it here.

Once the widget is ready for use, by clicking on it, you can change the call reception mode:

1. SIP only:
2. SIP+GSM:
3. GSM only:

A similar program (“eMotion”) with a widget is also available for iPhone. The controls are exactly the same. There is a special ussd request *137#. By dialing it, you can also switch call routing.

What is needed for Multifon to work?

"Multifon" is a program that works via the Internet. The first thing you need is Internet access from any provider, not necessarily from MegaFon. Next, you need to select the program through which Multifon will work and register.

Summary

“Multifon” is a service from the mobile operator “MegaFon” for making calls and sending messages via the Internet. Its peculiarity is that through the “Multifon” application you can call any subscribers, even if they do not have the application or only have a landline phone. And the tariffs will be at home, you can even use calls via Wi-Fi in another country in the world.

The closest analogue exists from the MTS operator - this is MTS Connect as part of the “Internet calls” service. It offers similar features and also works online worldwide.

Easy version

In addition to the full use of the service by connecting the service, there is a connection option called Multifon Light. What it is? Light Multifon is connected by simply downloading and installing the application on the device. There is no need to make a request to connect the service. The application will work through any Internet access point in a lightweight mode.

After registering in the application, the use of the “Easy” mode remains available for 3 months without activating the full mode. The account will then be blocked. If you do not want to use the maximum service, but want to use Multifon Lite, just register again.

What functions are available to subscribers who decide to use Multifon.Lite? Chatting, voice communication and video communication with those who have any version of Multifon installed are available. Access to calls to external numbers through the application is not provided.

Using the Light version is free. It works on the principle of standard messengers. Funds are debited only if mobile traffic is consumed.

Usage

In the stationary version of the application, in order to log in, you need to enter your mobile phone number, which acts as a login. The client for personal computers requires additional configuration, which every user with basic knowledge can handle.

The mobile application that you download from the official resource for your platform will automatically register you. After connecting to the Internet, launch the program and call anywhere in the world. Calls from roaming, when using eMotion, will allow you to save enormous amounts. All you have to do is find a free hotspot in a public place, such as a cafe. Considering the prevalence of open Wi-Fi networks abroad, this will not be difficult to do.

For some territories of the Russian Federation, it is possible to buy special packages of minutes for calls not only in Russia, but also around the world. For example:

• 1000 minutes costs 150 rubles/month;
• 3000 minutes can be purchased for 450 rubles per month;
• 5000 for 750 rubles/month.

Why are call prices so low? Because the call is made through the World Wide Web, which does not create any load on the towers and does not redirect you through the base stations of foreign operators.

Connect all the packages you are interested in through your personal account so as not to get confused in the abundance of available USSD commands. You won’t remember them all, but one day you will need this or that service, so download the official application for MegaFon and select the services you are interested in in a few clicks.

Types of IP telephony from MegaFon

IP telephony is a connection not from a telephone, but through the Internet. The principle of operation is to convert a voice signal into a digital signal, which is received by the recipient, and then converted back. This way you can transmit not only your voice, but also pictures, videos, text, etc.

When there is an incoming call, the call is displayed on all devices where the application is running. After answering a call from one device, it is automatically reset on others.

Advantages of IP telephony:

1. Low cost of calls, this is especially noticeable if you make long-distance calls.
2. Secure connection, protected from eavesdropping.
3. Not tied to the recipient. Even when traveling to another place, you can use your number, no need to reconnect.
4. Can be used from any type of device: phone, tablet, computer, etc.
5. You can additionally activate services: call forwarding, conference calls, etc.
6. This type of communication is convenient for business because it unites a branch network, remote offices, etc.

To work with IP telephony, you can use any equipment:

• IP phone of any model to which you can connect a headset;
• softphones, or softphones;
• VoIP gateways of any model, to which regular landline phones and cordless handsets are connected;
• IP-PBX equipment makes it possible to combine mobile and office telephony to obtain advanced capabilities.

eMotion MultiFon

eMotion is an operator service for making calls and sending SMS messages from anywhere in the world, even to users who do not have this service connected. The application works via wireless or mobile Internet. The user number is saved in the service settings, so there is no need to create additional accounts. Payment is made from a mobile account.

The cost of calls does not depend on the subscriber’s location, text messages are free. The application works when connected to the Internet and allows you to make and receive calls.

What services are included in the application:

1. Calls to any MegaFon numbers.
2. Send messages, photos, videos and location data.
3. Sync your contact list on your phone.
4. Recording phone conversations and listening to them.
5. Setting up incoming calls and messages.
6. To connect to the service, you must register in the eMotion application.

MultiFon-Business

It is impossible to organize office work or business without telephone communication. The MegaFon company took care of its customers and offered profitable prices. To connect to it, you need to be or become a corporate client of MegaFon.

Advantages of communication in:

• good quality;
• has no subscription fee;
• receiving rewards for monthly payments;
• quick response to emerging problems;
• favorable rates;
• eavesdropping protection;
• the ability to receive calls on any device;
• it is possible to connect additional services;
• there is an electronic document management system;
• you can set up short numbers to communicate with employees of the same organization;
• unification of telephone numbers.

To organize IP telephony, it is necessary that the office has any means of communication: IP telephone, PBX or computer, as well as the Internet.

SIP Trunk MultiFon Business

This is a non-public service available to most companies. The service includes an expanded basic set of “MultiFon”, which allows you to connect the client’s voice equipment to the IP network.

As a rule, the client's PBX or contact center is used as voice equipment. To activate this service, you must first connect to MegaFon, and also have a connection to the MegaFon private data network.

SIP Trunk is a type of connection in which voice messages are exchanged only between predefined statistical numbers.

There is no need to register an account here.

When connecting to this service, specialists of the company and the client agree in advance on the IP address of the client’s voice equipment and the IP address on the MegaFon side. After organizing these channels and physically connecting, the client specifies the IP address of the voice equipment and configures call routing to MegaFon's IP address.

This service is suitable for large corporate clients. To connect it, you need to contact the MegaFon department.

for business

Corporate clients can connect to MegaFon to organize IP telephony in order to simplify business processes. To do this, you need to connect your office to the Internet and install SIP equipment in the form of IP-PBX, IP phones or computers.

After connecting and setting up Multifon, telephone communication in the office is carried out via an Internet connection. As part of the service, MegaFon offers corporate clients a multi-channel number with the ability to make up to 60 calls simultaneously.

The advantages of the service include the following advantages of IP telephony:

• the organization receives a high-speed communication system that guarantees a high degree of security of conversations from eavesdropping;
• high-speed Internet connection ensures impeccable communication quality and high speed;
• a company with several branches or divisions in an office can organize effective communication between them without laying wires.

also works with the eMotion app. On the services page of the MegaFon website, you can use the configurator to obtain an automatic equipment configuration file.

Using additional , you can:

• set up direct calls to the company directly from the website to stimulate sales and speed up contact with customers;
• at low cost, organize a virtual PBX with routing, several lines and a VIR menu;
• connect a toll-free number 8-800 to increase calls from clients (calls are paid for by the company);
• connect to city, long-distance and international communication services with a fixed fee.

How to connect for business

This service from MegaFon is activated automatically when installing and configuring the eMotion mobile application. If the service needs to be used with other applications and devices, you can use the following options to connect:

• send a short command *137# from your mobile device;
• go to your Personal Account, find the service in the list of those available for connection and follow the “Connect” link;
• use the web service sm.megafon.ru.

If you are not yet a corporate client of MegaFon, you must submit a connection application through the official website (multifon.megafon.ru). The confidentiality of your data is guaranteed by MegaFon's customer privacy policy.

After connecting to the corporate account, it is connected, within which the subscriber is allocated a SIP ID in the format <mobile_number>@multifon.ru

To receive a password from an IP phone, you need to send the USSD command *137# from the number and select the “Password” item in the menu that opens. The password will be sent in a reply SMS message. To configure the equipment, you must use the online configurator on the website (multifon.megafon.ru) or contact customer support (if your device is not in the configurator list).

Method of connecting to a corporate service

Connection occurs automatically when eMotion is activated. If you intend to use other devices and applications, you can do the following:

• dialing from a mobile phone *137#;
• use your Personal Account;
• use sm.megafon.ru (web service).

Provided that you are not on the operator’s list of corporate clients, you must submit an application through sm.megafon.ru. Confidentiality is guaranteed. After this, “Multifon Business” is activated and the subscriber receives a SIP ID (<mobile number> @multifon.ru).

To receive an SMS with a password, you need to dial *137# and then click “Password”.

Disabling is carried out in different ways:

• in your Personal Account;
• in the office with the help of an operator;

using a simple symbol command *137#.

Shutdown

Let's figure out how to disable Multifon on Megafon if using the service is no longer relevant.

The first option is to use your personal account:

• Log in to your Personal Account for corporate entities;
• In the list of connected offers, find the service and click the turn off icon.

The second way is to send a message:

• Create a message with any content and send it to 1117;
• Wait for a response and follow the on-screen instructions.

The third option is to enter a short service combination:

• On the device keyboard, dial *137#;
• Click the call icon;
• Follow the menu that appears on the screen and select “Disable”.

We remind you that connection and disconnection are available during a personal visit to the sales office for legal entities. The addresses of the salons can be found in the personal account or on the map on the operator’s official website.

Tariff options "Multifon Business" for flexible management of communication costs

eMotion app

MegaFon allows its subscribers to use the eMotion application on their phones. With its help, you can make calls and exchange text messages, while only mobile Internet traffic is used. In addition, the advantage of the program is that you can make calls and send SMS all over the world, regardless of whether other people have the application installed. You can use the service both via the mobile Internet and via a Wi-Fi connection. The subscriber number remains the same. There is no need to create new accounts.

The application is available for installation to subscribers whose phones run on the iOS and Android platforms.

What is allowed to clients with such a service:

1. Automatic authorization is performed;
2. Registration is carried out through a code that is sent one-time in the form of a message;
3. It is possible to configure the desired mode of incoming calls and SMS;
4. You can send not only SMS, but also coordinates, photos, etc.;
5. The phone book is synchronized with the installed application. This allows you to quickly and conveniently search for the right person in your contact list;
6. Possibility to call all over the world.

About paid services Multifon

The option is shareware. If a subscriber notices that the balance is coming to an end too quickly, you need to check all the services he uses from MegaFon.

It is possible that the fee is being charged for something unaccounted for, then setting it up will help.

The client visits the “Service Guide” online on the Internet.

The password is available after sending a message to 000105.

In this case, 41 is typed in the text field. By logging into the system, the subscriber will familiarize himself with all connected services, subscriptions and will be able to disable those for which payment is charged beyond his control.

It is also possible to send a request *105# to the Megafon operator and receive all connected services and applications on the screen with their cost.

The third way is to go to a communication salon, where the client will be served by consultants.

Price

Calls are billed on a per-minute basis, but calls up to 3 seconds are not billed at all. All incoming calls are free.

With an average intercity cost of 3 to 10 rubles per minute of conversation to numbers of other operators in the Russian Federation, 1.5 rubles. - this is a very good price. It is important that, while in international roaming when using WiFi, communication prices will be the same.

Multifon connects for free and has no subscription fee.

Configurator

You can download “Multifon” Megafon for Windows 7, and also download it for Windows 10 in a few clicks. To get a file with automatic settings, use the virtual configurator on the service website:

• Select device type;
• Please indicate the manufacturer;
• Receive the generated settings file.

The Megafon “Multifon” setup service is completely free.

Finally, we note that all service management occurs through the Megafon “Multifon” personal account, as well as via SMS to 1117 or the short code *137#.

How to install

To download the program, go to the official website //multifonconfig.rossinno.net/download/, where select the operating system of your mobile device or PC in the appropriate section.

The service works with Windows 7 / Vista / XP, Mac OS, Linux, Android, iOS.

As of 2021, Megafon has not updated its own free PC software and offers third-party resources for installation. It is worth noting that each of the options has a free trial period.

Advantages and disadvantages of MegaFon Internet telephony

Internet telephony is an excellent option for small, medium and large businesses, as well as for use by individuals. In contrast, a dedicated telephone line is tied to an office or company. Even when you go on vacation or a business trip, you can take your Internet telephony with you and be always in touch.

This service is great for companies whose clients and partners are located in different cities. They can install short numbers within the company and also save on telephone costs. As a bonus - the ability to unify the telephone number, i.e. choose uniform numbers for employees from different geographic locations.

Tariffs for Moscow, St. Petersburg and regions

Advantages

Megafon's corporate clients love Multifon Business for:

1. Application without a monthly fee or good discounts due to a guaranteed replenishment of the balance every month.
2. Support for any telephones, automatic telephone exchanges and personal computers that can operate using Session Initiation Protocol technology.
3. Multichannel, allowing the number to support a maximum of sixty simultaneous calls. This makes it possible to optimize the processing and response of each incoming call.

Features of the service

1. Does not work in conjunction with, “Black List”, “Personal Secretary” (LAN rules do not apply to incoming calls to the “Multifon” interface), “Mobile PBX”, “Who called+”, “Zero problems”.
2. If the number has a service and unconditional forwarding, forwarding works only in the “Only to phone” mode. If a different mode is set, but the service interface for receiving calls is not available/closed, then MegaFon call forwarding will work.
3. When the “To mobile phone and to Multifon” or “Only to Multifon” mode is activated.
4. When dialing contact centers from the Multifon interface for smartphones, “tone dialing” of numbers is possible.
5. It is not possible to dial USSD commands through the app.
6. If it is impossible to determine the direction of the call when making a call, payment is made according to the tariffs for calls to the numbers of mobile operators in the corresponding country.
7. Subscribers cannot call short numbers, including the helpline number 0500.
8. Provided and valid in all types of roaming. Tariffing is carried out according to the terms of service.

Are there problems?

Now we can connect the Multifon and use it.

However, are there problems and in what situations? Sometimes Multifon becomes unavailable and the service does not work.

Blocking is carried out by Megafon and is carried out in the following cases:

• Due to insufficient balance. The account has not been replenished for a month.
• Termination of the contract with Megafon. And also if the subscriber has turned off Multifon for more than 3 months. The old password is no longer valid.
• Blocking by the Internet provider used by the telephony subscriber.

What is the price?

What is the cost of using the Multifon service? There is no charge for downloading, deleting an application, connecting or disabling a service.

Calls (voice and video communication) and messages between subscribers using the installed application or online version of the service are not charged separately. In this case, only Internet traffic is consumed.

Calls to external numbers of subscribers (any telecom operators that do not use the Multifon service) are priced according to a special tariff created for those who have activated the Multifon service. The basic rates for calls within Russia are as follows:

• To Megafon user numbers throughout the Russian Federation - 80 kopecks per 1 minute of conversation.
• To the numbers of subscribers of any cellular operators throughout the Russian Federation - 1 ruble 50 kopecks per 1 minute of communication.
• Incoming voice calls and SMS are free.

There are no separate prices for using the application in roaming - prices are valid in any country and any region of the Russian Federation.

Important! Please note that this tariff is applied by the operator only if communication is carried out through the application or online service Multifon.

Official site

We have a page on the Internet at the link multifon.megafon.ru. Here you will find any information related to the service.

MegaFon even made a special online configurator that allows you to configure any equipment to use the service. The page itself is designed for corporate clients, but will also be useful to ordinary users.

Download the eMotion application, connect Multifon, and today you can feel the joy of affordable and high-quality communication.