Tinkoff Bank hotline number
The support service operates in all regions of Russia, and provides customers with the opportunity to make calls to the hotline from landlines and mobile phones free of charge from any corner of the country.
The single hotline telephone number is 8-800-555-10-10. To call the bank from abroad, if the client is on vacation or on a business trip, you need to dial the bank’s toll-free line operator. In this case, a call to technical support specialists is made using a number that is paid in accordance with the tariff plan of the mobile operator that serves the client.
Legal entities and corporate clients can also use the hotline. For this category of clients served by the bank, the number 8-800-755-11-10 is provided. It allows you to make free calls from any phone throughout Russia.
Communication via app
To quickly resolve problems with mobile communications, use chat in the proprietary mobile application - it is available for smartphones and tablets.
Install the application using our links and log in using your mobile phone number. The login password will be sent as an SMS - now the application is completely ready for use. New subscribers who have just connected to the network are provided with 100 MB for downloading it.
Open the application and click on the message symbol in the bottom line. A chat with the operator’s technical support will open. Ask any questions related to mobile communications here. For example, here you can get information about the cost of calls to foreign countries or the cost of calls in Crimea and Sevastopol - this information is not available on the official website.
Rules for chatting:
But activity on these social networks is lower than on VK.
Deposit hotline
You can find out questions about deposits, debit cards, and consult with bank specialists at several numbers. Using these communication channels, clients have the opportunity to ask questions about current deposits and insurance. In addition, you can apply for a debit card.
- 8 800 5552277 – opening a deposit or debit card;
- 8 800 7552550 – ask questions about servicing credit cards and deposits;
- +7 495 6455919 – for those staying abroad – solving issues related to servicing deposits and credit cards.
Other contacts Tinkoff Mobile
Numbers 995 will allow you to call the Tinkoff Mobile operator for free and without a long wait on the line - specialists answer within a couple of minutes. Another method of communication not covered in our review is email. Write a letter indicating the problem, attach screenshots if necessary. Tinkoff Mobile support service will answer it within a couple of hours.
Among all communication methods, we recommend chat. Its advantages:
- Suitable for those who do not like to communicate by voice;
- Notifications about answers in chat - after asking a question, minimize the application and calmly wait for an answer;
- Chat allows for long-term consultations - there is no need to respond instantly. Specialists see the entire history of correspondence, so it can be continued at any time, even after a few days.
It should be noted that specialists give the most detailed questions, providing full assistance to the operator’s subscribers.
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Author
Vyacheslav
For several years he worked in mobile phone stores of two large operators. I understand tariffs well and see all the pitfalls. I love gadgets, especially Android ones.
About company
Tinkoff Mobile is a virtual mobile operator (MVNO), operating on the networks of T2 RTK Holding (Tele2 brand). Tinkoff Mobile launched in Moscow and St. Petersburg on December 13, 2017. In July 2021, the operator announced expansion into the regions. The first four regions were the Volgograd region, Krasnodar region, Adygea and Mari El. In these regions, it became possible to order courier delivery of SIM cards with an ejector and purchase them at the operator’s points of sale and in approximately 200 Svyaznoy stores, with which the company began cooperating in April 2018. By the end of the year, the operator was already represented in 47 regions, and by the spring of 2021 - in six more.
According to the information and analytical agency Telecom Daily, Tinkoff Mobile is the leader among new MVNO projects in terms of the number of regions. Thus, the virtual operator of Sberbank at the end of autumn last year worked in 18 regions, and MVNO TTK Mobile - in 14.
The operating principle of any MVNO is that the company sells services under its own brand, while using the ready-made infrastructure of another operator. There is a difference between Light MVNO and Full MVNO. Light MVNO operators fully use the entire infrastructure of the base operator, while Full MVNOs build their own network elements, including installing their own switches and billing. Thus, Tinkoff Mobile operates on the networks of T2 RTK Holding (which owns the Tele2 brand) according to the Full MVNO scheme. As of 2021, 18 MVNO operators operate on the Tele2 infrastructure (in May 2021, the company was recognized as the world's best MVNO host operator). There are approximately 1 thousand MVNOs in the world, which serve about 10% of the total number of cellular subscribers on the planet, while in Russia virtual operators occupy 2% of the telecom market (in Europe - up to 40%).
Roaming helpline
Tinkoff mobile communications operate not only in Russia. Abroad, users can activate roaming services and stay connected.
If you have any questions, you can contact the support service via a separate number +7 (499) 649 59 95. It is important to remember that calls to technical support abroad are paid. Their price depends on the tariff plan and conditions for making calls in roaming.
Tariffs Tinkoff mobile
Surprisingly, you can now test the operator’s work for free: for the first month, new clients receive 600 minutes of calls, unlimited SMS, unlimited traffic on social networks and 20 GB of Internet for any needs.
From the second month you need to use the convenient tariff designer. There are no names here, but the services you want to pay for are simply installed: packages of traffic and minutes, unlimited for messengers and social networks, as well as unlimited for video services - YouTube itself quickly consumes traffic, but Tinkoff allows you to put unlimited on it.
Here's what the tariff for Moscow and the Moscow region might look like for 30 days:
- 600 minutes of calls - 199 rubles.
- 20 GB of Internet - 449 rubles.
- unlimited video on a 20 GB package - 1 rub.
- unlimited on social networks on a 20 GB package - 1 rub.
Total only 650 rubles. for a pretty decent package of services.
True, the operator also has unpleasant surprises - for example, the Internet distribution service in modem mode is purchased for 499 rubles. Therefore, it is recommended that you carefully read the full tariff conditions first. Probably due to inattention there are such conflicting reviews about this operator.
Beautiful rooms
You can choose a beautiful number in the application or on the website when applying for a SIM card.
You can view the available beautiful numbers and choose from the list only from the employees of the sales points or after placing (ordering) a SIM card on the website.
The cost of beautiful rooms is from 490 to 100,000 rubles. There are really beautiful and sonorous combinations of numbers, and there are frankly crazy combinations. And it’s unlikely that an adequate person would call them beautiful, yet they still ask for tens of thousands of rubles.
The best combinations are usually taken for companies and legal entities, and not for individuals. And they are the most expensive. But if you dig deep into the list, you can find really excellent options even among the not-so-expensive ones.
As an example, I had the number 500-70-90 for 490 rubles. Seek and you will find!
What kind of cases is the help desk intended for?
By contacting the contact center, the company’s clients can get acquainted with any reference information, clarify details, contacts, and get advice.
More often than not, clients encounter difficulties in the following topics:
- How to check your balance?
- SIM card activation.
- Internet settings.
- How to find out the number?
- Tariff plans, additional services, etc.
Through the general voice menu, you can familiarize yourself with the information and contact the call center operator. Employees are ready to advise and process requests with complaints, suggestions or feedback.
A way to find out your phone number through the settings of your smartphone.
In order to find out the phone number through the smartphone settings, you need to insert the SIM card into a place specially designed for this, and this is called a slot, and reboot the device. And after the SIM card works on your phone, you must go to the telephone directory. Because some smartphones automatically display your number from the SIM card that is inserted into the phone into the contact list. The number usually appears at the very top.
Contact technical support through your personal account
A personal account is provided upon request; you can log in through the website or application.
To log in, use the link - https://www.tinkoff.ru/mobile-operator/login.
In addition to checking the balance, replenishing the account, activating services, users can leave a request.
Use the Help tab for this.
Help from a Tinkoff specialist on social networks
Tinkoff Bank has an official VKontakte group, where all news about the company’s products, including mobile communications, is published. You can solve your problems in discussions or by contacting the administrator personally. Other popular social networks also have their own groups, but due to reduced activity, the conflict there will take longer to resolve.
Before contacting technical support, express the problem as specifically as possible. It is important to understand that a correctly formulated question allows you to get an answer much faster.
Additionally, you can receive a certificate from Tinkoff Mobile by email. In the letter, describe your situation. Attach a screenshot if necessary. With this method of communication, support responds within a few hours.
Phone number on the package.
First, you can find the phone number on the starter pack packaging. When purchasing a SIM card, you are given a plastic carrier on which the SIM card itself was, and your number will be printed below it. Therefore, it is important not to throw away this plastic media immediately after you take out the SIM card. You can save it so that in the future, if you need to clarify your SIM card number, you can look at the information on the packaging. Also, the number must be indicated in the application forms that are attached to the SIM card, namely, you fill out an application for a SIM card, and in return they provide you with a questionnaire to sign when receiving a SIM card. Therefore, you can also see your number there.
Virtual number
Virtual is the second number that is used for incoming and outgoing calls, SMS, registration in applications and websites. Its cost is 49 rubles per month.
By default, incoming and SMS are enabled, but you can enable outgoing calls in the application if you need them.
This is a good option to “not reveal” your main number without getting a second SIM card. You can turn off your virtual number at any time!
About the operator
The new connection uses modern technologies and represents a virtual cellular operator that uses Tele 2 mobile towers to make calls.
The company operates in 14 regions of the country. You can buy a Tinkoff Mobile phone number in Svyaznoy stores, since there are no plans to have your own offices yet.
Since not everyone is comfortable going to a phone shop, the company provides the opportunity to remotely purchase a phone number online, which will be delivered by courier to the specified address.
Detailed information can be found on the company’s official website, and if you have any questions that remain after studying the information, you can call the support service.
