Changing the tariff plan to A1: 4 methods with detailed instructions

Changing a tariff plan (in a subsequent TP) is a service that allows its subscribers to switch to a different tariff. The service is paid, and under certain conditions it is free.

The first shift within a calendar month in the direction of lowering the subscription fee is paid, increasing it is free. The second shift is always paid.

There must be an amount on the balance sufficient to be written off per shift.

*There are exceptions, please check the details with reference.

You ask: how to change the tariff plan? The answer is simple: Velcom provides several ways to do this:

via USSD request;
through the Internet assistant (ISSA);
when contacting service centers.

Changing tariff plan using USSD request

Step 1 . You can switch from one tariff to another by dialing a special short USSD combination *141*3*4# . Type it on the numeric keypad of your smartphone or tablet and press the call button.

In response to your request, you will receive a text message with information about the current package of services, and the ability to view others available for transition.

Step 2 . Press the “Reply” key and send a message with one (number 1).

In response, the system has several lines of TP to choose from. Each category has its own serial number.

Comfort;
Lemon;
For tablets and modems;
More.

Enter the desired line number by first clicking the “Reply” button. When you select "More", you will receive an additional list.

Select a plan from the list offered in the return notification.

Step 3 . Remember the TP number, enter the required number and click “Reply”.

Now you will receive a message in which you can find out the parameters of the new tariff and change it directly.

Complete the operation: enter the tariff plan number in the response message and confirm the transition to the new tariff.

Call the support service and visit the company office

You can resolve any issue regarding the management of an existing SIM card by calling the unified customer service center number - 411. Calls to this phone number are free for all network subscribers.

The user will be able to make a request and receive information about the active tariff, a list of those available at the time of request, and immediately change the service package to the option of interest. This may take some time because the operator's line receives calls from subscribers all over the country and is overloaded.

To switch to a different tariff, you can visit the sales office in person. In this case, you must take your ID with you to confirm ownership of the SIM card.

Switching tariff plan in the subscriber’s personal account

You can change your TP in your personal account, available on the official website of the telecommunications company. To change the tariff, you will need access to the Internet and prior authorization in the system. You can connect to another service package by performing the following steps:

Log in to your personal account and go to the Operations with TP and services tab -> Operations with TP and click on “Change tariff plan”

You can view the terms and conditions by clicking on the title. To change, select using the “checkmark” on the left and click the “Change” button:

Next, confirm all changes made in the system and wait for the current operation to complete successfully.

Conditions for switching to another tariff

Before changing your Velcom tariff, first read the rules for changing your tariff plan:

You can switch to a new TP any day of the week, but replacement can be made no more than once every 24 hours;
before connecting, the user’s account must contain an amount that is a multiple of the one-time subscription fee established on the package;
Free switching can be done once a month. In the future, the service will have a certain cost;
All unspent packages of minutes and SMS will expire after connecting to a new offer. Therefore, it would be more appropriate to carry out the transition at the end of the paid period;
If, before changing the TP, the user activated “Mobile Internet” and the traffic package is running on the number, the MB will automatically be transferred to the new product. This rule applies if the new offer supports this Internet service;
if the “Mobile Internet” option is activated on the number, connection becomes impossible;
if the subscriber had access to traffic allocated as part of the promotions, he will be able to continue to use it, unless of course this does not contradict the rules of the new tariff plan;
immediately after replacing the TP, the user’s “Favorite numbers” will disappear from the phone. You can reconnect your contacts through the ISSA page, or by sending the USSD code *141*3*3#.

Now let's move on to ways to change the TP to Velcom.

What it is

But first, let’s find out what our current needs are? Knowing this, you can understand whether you need them or not. Maybe you can do without them completely? Velcom's USSD requests, like those of any cellular operator, are nothing more than a means of subscriber self-service.

With their help, you can control your phone balance, check and change the tariff plan on your SIM card, perform various functions, as well as disable and activate certain services and options. The main advantage of such combinations is that they are free and can be activated at any time of the day or night. The main thing is to know what exactly you need.

"Internet only"

Tariffs for modems and tablets. The Internet on them is unlimited, but at full speed only a limited traffic limit is given. The line consists of three offers:

“Unlim S” – 8 GB, after exhaustion unlimited at speeds up to 512 Kbps. Price - 11.9 rubles/month.
“Unlim M” – 15 GB, unlimited at speeds up to 1 Mbit/sec. Cost – 16.9 rubles/month.
“Unlim L” – 30 GB, after exhaustion – up to 1 Mbit/sec. Subscription fee – 23.9 rubles/month.

Money is written off daily in equal installments. Each of their tariffs includes 79 TV channels. You can activate options to increase speed and unlimited traffic on YouTube.

Services

Don’t forget that Velcom USSD requests have one more feature. And it applies not only to this operator, but to everyone in general. These commands make it possible to enable/disable certain additional service packages and services. What can help us when communicating?

Let's say, the “500 SMS” option package. To do this, you must type *119# from your phone. Please note that the request itself is free. But to connect this or that option you will have to pay according to the tariff. All available settings (Internet and MMS are included here) are received after sending *135*0#, and “Mobile Internet” is activated by the command *135*1#. As you can see, there is nothing difficult about this.

It is also worth paying attention to somewhat non-standard services. Velcom offers its clients a service. Oddly enough, it connects without problems using the USSD request *200*2#. Melofon is another service that subscribers often pay attention to. And it is activated through the combination *424#. In principle, these are all quite popular services that you can connect to.

Other useful queries

All information regarding the tariff is clarified when sending a request *141*2*4#.
Active mobile Internet users who are interested in the terms of its use, the size of the fee and the timing of its write-off can send the command *141*2*3#.

The balance of tariff packages is determined using the combination *101*1#. Request information about topping up your personal account – *100*19#. By dialing *131*telephone number #, you can notify the other subscriber that you are waiting to contact him.

You can find out your Velcom tariff using any of the above methods. The procedure is carried out even without Internet access - for this there is a call center and a USSD command service. As a last resort, if you can’t get through by phone, you can leave a request for feedback or directly on the website.

List of USSD commands of IP "Velcom"

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List of USSD commands of IP "Velcom" of the Republic of Belarus

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*100#

— personal account balance.
*100*1#
- information about the number of unused minutes, SMS, MMS, GPRS traffic.
*100*2#
- information about the balance of the prepayment (less than or more than 20%).
*100*3#
— information about the product in installments (monthly payment, balance, repayment period).
*100*4#
- the rest of the unused traffic and the rest of the package traffic.
*100*5#
— amount of the invoice for payment (with payment upon delivery).
*100*11#
— number of minutes of outgoing calls made within the ZAG.
*100*12#
- the number of minutes of outgoing calls made to your favorite number of TP “COUPLE” and “IT’S TIME FOR PAIRS”.
*100*19#
— information about the amount of charges for communication services, including taxes.

*114*1#

— refusal of SMS mailings.
*114*2#
- refusal of news in ACCA.

*115#

— certificate of encoding of received USSD messages.
*115*0#
— set to receive USSD messages in transliteration.
*115*1#
— set to receive USSD messages in Russian.

*117#

— restoring the operation of forwarding in roaming.

*131*number#

— sending an SMS “Waiting for a call” to the number.

*135#

— connection/disconnection of MMS, GPRS and other services.
*135*0#
— receiving settings for MMS, GPRS and Video.
*135*0*8#
— receive test MMS.
*135*1#
— connect to the service/change the TP of the GPRS (Mobile Internet) service.
*135*2#
— connect/disable MMS service.
*135*3#
- information about the Internet connection, APN, username and password.
*135*4#
— information about the provided static IP address.
*135*5#
— enable/disable WEB protection services.
*135*5*1#
— connection/disconnection.
*135*5*2#
— connection/disconnection.
*135*5*3#
— connection/disconnection.

*141#

— menu of possible operations for the number.
*141*0#
— password request for ISSA.
*141*1#
— registration of the payment made.
*141*2*1#
- information about the number and TP.
*141*2*2#
- information about connected services (the response comes in the form of an SMS with a list of connected services).
*141*3#
— connection/disconnection of services.
*141*3*1#
— connection/disconnection.
*141*3*1*3#
— connection/disconnection.
*141*3*2#
— connection/disconnection.
*141*3*2*3*1#
— connection/disconnection.
*141*3*2*3*2#
— connection/disconnection.
*141*3*2*3*3#
- list of preferred partners for roaming services.
*141*3*2*3*4#
— validity period, “Roaming.Business”.
*141*3*3#
— assign/change favorite numbers.
*141*3*4#
— change of TP.
*141*3*5#
— connection/disconnection.
*141*3*6#
— connect/disconnect ISSA.
*141*3*7#
— connection/disconnection.
*141*3*8#
— connection/disconnection.
*141*3*8*9#
— determination of the preferred roaming partner.
*141*4#
— payment for communication services with an express payment card.
*141*5#
- order an invoice by email.
*141*6#
— connect/disconnect the package within (Manager+).
*141*9*1#
— getting a list of basic USSD commands.
*141*9*2#
- rules for dialing numbers of velcom, MTS, life, BelCel operators in international format.

What tariffs does the operator offer?

Operator Velcom offers a wide range of tariffs. Any subscriber can choose the solution that suits him. And if you don’t like one tariff, you can find a more profitable replacement.

"Comfort"

There are three varieties in this line, which differ in the volume of services and price: S, M, L. The subscription fee is charged daily in equal installments. Connection of additional Internet options is available. Internet balances are saved for the next month.

"Lemon"

The operator offers this line for children and young people. Subscribers under 26 years of age receive a discount on the subscription fee. There are 3 options available: "Lemon Z", "Lemon Y" and "Lemon X". The entire line includes unlimited calls to Velcom numbers, a VOKA TV subscription, unlimited messengers, social networks and music services. Traffic accumulates - leftovers from last month are added to the new package.

Simple tariffs

Tariff plans with or without a minimum subscription fee:

"Starting"
"Hello. Calls"
"Hello. Calls + Internet."

Advantageous options for those who usually call Velcom numbers and almost never use the mobile Internet.

Special offers

Their peculiarity is the connection of “favorite” numbers with favorable conditions:

“Pension” – 1000 minutes for 5 numbers.
“Social” - 60 minutes per number.

These options are good for retirees if they rarely make cell phone calls and do not use the Internet on their phone.

With unlimited and large packages

Expensive tariffs for large volumes. Unlimited internet, calls to Velcom, SMS and MMS. Package of 1000 minutes for other numbers.

"Business Class". Unlimited on all calls within Belarus, SMS within the Velcom network and mobile Internet. For calls abroad - 300 minutes.

On the day of transition, the full payment for the month is debited.

For the Internet

Tariffs for tablet and modem: “Unlim S”, “Unlim M” and “Unlim L” with traffic packages. After they are exhausted, the Internet is not blocked, but its speed decreases. In the first case – up to 512 Kbps, in the other two – up to 1 Mbps.

Voice information system

For people using a yellow SIM card, those who better assimilate information received by voice, a voice information system has been developed. By dialing the combination 411 (+ dial key) from your number, you can get to the multifunctional service. It is enough to select the appropriate items to obtain the necessary data. Please note that here you can also perform any operations with the number. In addition, you can always press the button to connect with an operator if some actions cause difficulties and you need to clarify some nuances.

How to change the tariff

To change the tariff, use one of the options offered by the operator. This can be done on the Internet from your computer or by sending a command from your phone. If self-management of services is not suitable, contact the support center - by phone or in person at the company’s office.

USSD command

This is a convenient way to change the tariff when you can’t access the Internet. The request is sent from any phone, even the simplest one. Commands for managing communication services:

*141*3*4# – change tariff plan.
*141*2*1# – find out your number and name of the tariff plan;
*141*2*3*1# – get information about the Internet tariff (if it is connected to the number).

After dialing the combination *141*3*4# on the phone screen, press the call button and follow the instructions on the screen. Select a tariff and connect it by pressing the corresponding number on the keyboard. Then confirm your decision.

Through your personal account on the website

In order for the subscriber to be able to manage his tariff and services, an Internet subscriber service service, or simply a personal account, has been created. How to use it:

Go to the operator's website.
Click the “Login” button on the right side of the page.
Log in - enter your number and password. If this is your first login, click on the “Register” button.
On the main page of your account, select the menu item “Operations with TP and services”.
Next, “Operations with TP”.
Click on the “Change tariff plan” button.
Select a new tariff from the list and click “Connect”.

These actions must be confirmed. A message with a code will be sent to your phone - enter it into the line on the screen to complete the procedure for changing the tariff.

Call support

The Velcom service center number is 411. Call this number and ask the operator to change the tariff. Tell the specialist which services are needed and which are not, so that he can advise the most suitable option.

To change the tariff you will need to dictate your passport details. This is an important condition for confirming identity, because the operator can change parameters only at the request of the official owner of the number.

At the company office

Come to any Welkom office. Consultants will help you choose the most convenient tariff for the subscriber. Be sure to take your passport with you - the conditions here are the same as when calling technical support. The subscriber must submit a written application for connection.

Help from the company’s specialists is available only to those subscribers in whose name the contract is signed. If the SIM card is registered to another person, then use self-service tools - personal account or USSD request.

Social and special

Cheap tariffs with special conditions - a package of minutes is given only to “favorite” numbers:

“Pensioner” – 1000 minutes, number of favorite numbers – 5, after the package is exhausted, the cost of a call to a favorite number is 0.0158 rubles/min. Price – 3.70 rub/min.
“Social” - 60 minutes for 1 favorite number, 100 MB of traffic, after the package is exhausted, calls to your favorite number cost 1.05 kopecks. Subscription fee – 1.58 rubles/month.
“Data transfer” is the tariff for sending SMS. The price of one message is 2.3 kopecks, the monthly fee is 1.71 rubles/month.

Tariffs are suitable for members of the older generation who do not use mobile Internet and call a limited number of people.

Voice information system

Validity of a number of services after the shift

Before changing the tariff, it is worth finding out how the previously connected options will operate after this:

After changing the tariff offer, the subscriber’s previously existing “favorite numbers” are canceled. You can activate them only if they are contained in the settings of the new plan. This is done by sending a USSD request *141*3*3# or in your Personal Account in a separate tab.

The process of changing the tariff may be limited by the conditions specified in the contract between Velcom and its client when purchasing equipment at a discount. The mobile operator reserves the right to change the conditions with subsequent coverage of the adjustments on the official portal.