How to change the Tele2 tariff on your phone: via the Internet, operator or USSD command

In what cases will it be necessary to change the tariff plan?

The need to change conditions arises for various reasons:

1. The volume of use has changed, and accordingly the proposed conditions are no longer relevant.
2. Maintenance costs are too high.
3. The SIM card changed its intended purpose, for example, from use for personal purposes it moved to a work purpose.

You can make changes yourself. Most methods do not even require visiting a sales office or talking with a company employee.

How much does it cost to switch tariffs?

At its core, the plan switching service is completely free, but sometimes a fee may still apply due to the difference between the old and new offer. Moreover, if a person changes tariffs more than once a month, then this will also cost money.

So, if no more than a month has passed since the last change in the tariff conditions, then the transition will be paid (150 rubles). If 30 days have passed, then everything will be done free of charge. Switching to any TP does not require money for the procedure, but the subscriber’s account must contain funds that are enough to cover the monthly cost of the conditions

How to reconnect the tariff on Tele2

The provider offers clients several simple manipulations that can be done independently:

1. Subscriber’s personal account on the official website of the service provider.
2. Visit a representative office, where employees will help you decide on the appropriate tariff and complete the transaction.
3. USSD request, which is dialed directly from the phone keypad.
4. Through the operator's mobile application.
5. Connect with a technical customer support representative.

It is important to study the details of the new conditions before making a transaction. It is especially worth paying attention to the presence of paid services and the possibility of disabling them.

Check information about the current tariff fee. To do this, dial *107# from your phone keypad.

Available Tele2 tariffs for connection

Before changing, we recommend that you carefully read all the information and conditions. Let's look at what Tele 2 offers us:

1. My online* - 400 rubles/month: 15 GB of Internet; unlimited on Tele2 Russia, 500 minutes to other numbers in the country.
2. My online+* - 700 rubles/month: unlimited on TV2 in Russia, 800 minutes on other numbers in the country.
3. My conversation - 200 rubles/month: 2 GB of Internet; unlimited on Tele2 Russia, 200 minutes to other numbers in your home region.
4. My Tele2 - 7 rubles/day: 5 GB of Internet; unlimited on tele2 Russia.

* - you can additionally activate unlimited use of social networks and instant messengers.

Attention! The price is relevant for residents of Moscow and Moscow Region.

Through the subscriber's personal account

Your personal account contains information on the user’s subscriber account, and you can also find out about current offers. How to select and change TP through your personal account:

1. Go to the official website of the provider.
2. The first page has a login menu. Click to activate registration or authorization.
3. Fill out the form and click “Login”.
4. Information is located on the main page. Find the tariff section and click “change”.

Summary

Summarizing the above, we can immediately say that you can return the previous tariff, it’s just done not with a “return button”, but by switching to the plan that you had before, using the standard methods that Tele2 provides to all subscribers.

Transition by default is free, but in some cases you will have to pay a little for it. These are cases when a subscriber changes his tariff more than once within a month. The payment will be within 50 rubles one-time, but you should find out the exact amount from your operator in the region.

Using USSD request

To use this method, you need to launch the keyboard on your phone and type a special command. Each tariff plan has its own coding. The disadvantage of this method is the need to search for the code on the official website before performing the operation.

Tip for changing tariffs:

After typing the command, press the call key. Confirm the operation and the tariff plan will change.

A set of Ussd commands to change the tariff

To switch to another Tele2 tariff, you will have to use your personal product code. There is no single USSD number. This system eliminates errors. The subscriber needs to dial:

1. *630*1# to go to “My Tele2”;
2. *630*2# to change your tariff to “My conversation”;
3. *630*3# to go to “My Online”;
4. *630*8# to change the old plan to “No monthly fee” (classic plan).

Tariffs in all serviced regions have the same names, but their costs will be different. Price often influences choice. Before using the commands listed above to change the old Tele2 tariff, it is wiser to review the products on the website. To do this, you can go to the above site. In the upper right corner of the screen on the black bar, click on the name of the area. Select the correct region from the drop-down list.

At the operator's representative office

The most reliable way is to replace it in consultation with a company specialist. To do this, find the address of the nearest service center and go there with your phone or tablet and your passport.

The consultant will first ask questions to find out what optimal conditions the client is interested in, as well as what additional services and options are needed. If the subscriber knows what tariff plan is needed, then the specialist will quickly fulfill the client’s wishes. At the same time, it is possible to enable and disable additional options.

An important condition is to issue a SIM card to the person who came to the office with a passport.

How to return the previous tariff

Tele2 company gives subscribers the opportunity to choose from the entire list of its services, change tariffs and options at any time. The user can independently enable additional options, disable them, or switch to any tariff plans available for connection.

Unfortunately, no operator has a function to return to the previous tariff plan, so returning to the old plan, as some users understand, will not work. However, this does not mean that the previous tariff cannot be returned in principle - it’s easy, and for this you can use:

1. USSD request. You need to dial a combination of characters *630# and click on dial. After some time, the subscriber will receive a text message from the system, which will list all the current services and tariff plans available for connection. In the list we simply find our previous tariff and enter the tariff code # *630* .
2. By activating the desired tariff in the mobile application. First you need to install the application, log in with your username and password for the web version of your account. Then we go to the services and tariffs section, find the plan that you had before, and click on “Go”. Just make sure that you have enough money on your balance for another tariff.
3. By activating the previous tariff in the web version of your personal account. On the Tele2 website, log in to your account, select the tariff section, find your previous tariff and click on “Connect”. You will automatically switch to your previous tariff plan.
4. Call customer service at 630 . As soon as the connection occurs, follow the prompts of the interactive voice menu. You can immediately press “0” to switch to the operator. Express your desire to him, confirm your identity, and in a minute they will change your tariff to your previous one, or offer you a new, even more profitable one.
5. You can personally visit the operator’s office if it is on your way or near your home. Don't forget to bring your passport as you will need to verify your identity. Here we simply voice your request, and everything will be done for you in a couple of minutes or less. Remember, the SIM card must be issued in your name; if this is not the case, then the owner must be present or have a notarized power of attorney from him.

Communication with a customer service center specialist

This option is optimal if there is no access to the Internet and there is no information about which command to type from the keyboard. The actions are:

1. Dial the short number 630 from your phone and press the call key. A connection to the voice automatic menu will occur.
2. Listen carefully to the names of the sections and press the desired number.
3. If you are unable to complete the transaction through the answering machine, then dial 611 to connect with a company employee.

What numbers can you call?

Is it possible to distribute Internet on the tariff my unlimited Tele2

If you can’t get through from the standard number 630, you can use a number of other numbers, which are presented below:

• 611. Information and consulting service number. Only the person who uses it can call it.
• 84959797611. Another number that you can call from any device, including your home phone. This is available to Tele2 subscribers living in the capital or the Moscow region.
• 88129890022. By analogy with the previous option, you can make a call not only from a mobile phone, but also from a landline phone. Only subscribers in St. Petersburg and the region have access to the number.
• 88005550611. Universal number, available for calls from all phones throughout the Russian Federation.

How much does it cost to change a tariff plan?

The transition is not always free. This point needs to be clarified in order to top up your phone balance with the required amount. The cost is affected by the date of the last tariff change. If the previous time the TP was replaced was less than a month ago, then:

1. “My Tele 2” will cost the subscriber 150 rubles.
2. “My Online”, “My Conversation” and “My Online +” will be free, but the subscription fee will be charged upon activation.
3. The “Internet for devices” and “classic” offers require a balance of at least 40 rubles.

In each specific case, the amount may be different.

Cost of switching to a new tariff

Before setting up and installing a new Tele2 tariff, you need to remember how much time the current one has been used. If from 30 days, then the operator will not charge a fee for the transition. Otherwise you will have to pay. The most affordable tariff will be “Classic”. Its cost will not exceed 40 rubles. Other tariff plans will cost more - 150 rubles.

Choosing a plan is an important point. After all, changing it frequently will have a high price. Therefore, when deciding to switch, it is better to carefully familiarize yourself with all the operator’s offers. Take into account the time spent on the Internet, estimate the number of contacts with whom you will have to pay for conversations, and personal preferences. We need to try to reduce costs as much as possible and increase personal comfort. Therefore, it is wiser to weigh the pros and cons, and only then proceed to change the tariff in Tele2.

How to add internet

If the user does not have enough traffic included in the package, then he can take advantage of an additional offer from the company. It is possible to activate additional options, which include a package of gigabytes. Or the user can simply extend the traffic on his TP. To do this, you must follow the instructions:

• dial the combination *155*24*3# on a cell phone;
• then a message will come notifying you of successful activation.

When performing such an operation, the user must ensure that there are sufficient funds in the account to pay for the service. If you need to cancel the purchased MB, enter the combination *155*24*3*0#.

Is it possible to exchange gigabytes for minutes with an operator?

The operator offers its subscribers an interesting option “Exchange minutes for GB”. True, it is available only on some tariff plans that have already been archived. They continue to operate, but it is currently impossible to connect to them. If you have a suitable tariff, you can use this service:

• It is available on tariffs with a subscription fee and is provided free of charge.
• You can exchange minutes that have been saved and transferred from the previous month, or from the current package.
• If you transferred traffic, it must be used in the current period. If you don’t use it up within a month, it will simply burn out.
• If you decide to change your tariff plan, anything that was not used on the current tariff will not be included in the new tariff and will be cancelled.
• There is also a fixed exchange rate, in which you can get 102.3 MB in minutes, and for 100, respectively, a whole gigabyte.

Visit to the salon

Well, the most time-consuming and energy-consuming way to change the Tele2 tariff to a new one is to go to the operator’s cellular store. There, experienced consultants will help you make the transition, select the most suitable offer and advise on all issues.

Please note two more points:

• If you want to change the tariff again, and 30 days have not passed since the previous change, the transition will be paid!
• The cost of changing the package in this case is different for all regions.

As you can see, the process is not at all complicated and understandable, use our instructions and you won’t have any problems!

How to switch to another Tele2 tariff using your phone

Before changing your tariff, you need to find out the name of your current one. There are 2 ways to do this.

1. You need to send a USSD request - *107#. After some time, you will receive a response message containing all the necessary information. This procedure is free.
2. To change the Tele2 tariff, you need to call your mobile operator and listen to the information by going to a certain section. To do this, dial 611 from your mobile device. Next, follow the voice prompts. If you want to get help in changing the tariff from a company representative, press the 0 key 2 times after the standard answering machine greeting.

The direct number for connecting to another tariff is 630. Calls to it are free for all subscribers. After making a call, you need to listen carefully to the voice prompts. Press the key to go to the tariff menu. Listen to detailed information on the proposed tariffs and choose the one that suits you best. To go to it you need to press the special key that corresponds to it. You can only change your Tele2 package to one that remains relevant today.

What can you do with Tele2 gigabytes?

Each tariff plan includes an allocated volume of minutes, Gigabits, and SMS. However, it is not always possible to use everything that the operator provides. Often services cease to operate at the end of the billing period. And everything that is not used simply burns. However, what makes the Tele2 mobile operator different is that it offers different options for distributing remaining packages:

• The allocated volumes can be transferred to the next billing period.
• Unused minutes can be exchanged for Gigi.
• Any remaining balances can be sold on the operator’s specialized exchange.

Each of the above options has its own rules. For some you need to activate the service, for others you need to perform certain actions, for others everything happens automatically.

Activation of additional minutes

If the package of minutes presented in the tariff plan is not enough for the subscriber, he can increase this number. In this case, you need to enter the code combination *155*24*1# on your cell phone. After this, 50 minutes of communication will be connected to the SIM card. The amount for this service is charged from the account immediately.

If you need to refuse the option, enter the code *155*24*1*0# on your mobile phone. After sending the request, the number of minutes will be reduced, and funds for the service will no longer be charged from the balance.