Paid local telephony Tele2 - what is it and how to disable it?

Each mobile operator tries not only to provide the client with quality services, but also to earn as much as possible from it. Sometimes this process results in dissatisfaction with subscribers who cannot disable their subscriptions. In their personal account and application, Tele2 customers can discover not only the amount of the subscription fee. Many people ask the question: “Tele2 paid local telephony, what is it?” and “Why are they charged for additional subscriptions?” This material can answer them.

Local telephony

The commercial potential (additional increase in income) is not very great. According to iKS-Consulting, the most profitable segment is cellular communication services (58% of the telecommunications services market). But this is in a situation where the subscriber has little choice. Test results should satisfy the FCC that innovative technological changes will maintain or improve service quality and have a positive impact on the business climate.

Operators who subsequently decide to upgrade their telephone infrastructure, despite the expected benefits, will have a difficult time during the transition period. The issue of numbering support in an all-IP environment will not be left without attention. The FCC will need to ensure that new solutions are reliably linked to the 911 system and public safety systems.

“The package of minutes is spent on landline numbers” – cost and other basic information

Note 1.

Price characteristics and even the content of the product may differ plus or minus from one subject of the country to another. For this reason, for the purpose of comparison, we present the tariff conditions for the two regions (see links below):

• “PMRnGN” for Moscow and the Moscow region;
• “PMRnGN” for the Krasnodar Territory and Adygea.

Note:

We strongly recommend that you indicate your locality when studying operator products on the tele2.ru website. In this case, you will be able to receive up-to-date information.

“Pack of minutes spent on local numbers” is a service that allows the subscriber to use the minutes available on the tariff plan for calls to local telephone numbers. telephones.

The product is created, accordingly, for those customers who regularly make calls to such telephone contacts.

Important! "Pack. minutes spent on the mountains. numbers” costs 60 rubles. per month

Key Features

:

• spending minutes for calls on conversations with landline subscribers. numbers within the framework of a monthly fee for telephone calls;
• Flexible use of your existing call package.

See the links above for complete information.

The essence of the service

Detailing - a list of all transactions performed on the number, with a breakdown of time, date, duration/volume, direction and cost. This is an effective way to control your expenses and plan future communications expenses. The extract is provided to the subscriber-owner of the number by each mobile operator.

The printout reflects all completed operations: calls, SMS, access to the Internet, reading voice mail, forwarding. Information about a call that the subscriber did not accept (missed), or an SMS that he did not have time to read (the phone was turned off, and undelivered messages are stored for only 72 hours) will not be included in the statement.

Tele2 also does not provide transcripts of SMS contents in accordance with the Law on the Protection of Private Information.

Detailing is a simple way to find out the number if the subscriber has lost the SIM card or forgotten it and did not have time to save it. But as a method of dealing with anonymous calls, it is not very effective. In standard printouts, the number that is displayed as unknown will be marked.

Using the details, it is easy to check whether the phone has unwanted services and which service provides them. Subscriptions are marked as "Entertainment Content". The printout will indicate the number or website from which the paid message came and its cost. Once you know the information, you can clean the SIM card yourself or with the help of your operator.

How to order call details

The details include the following information:

• telephone number and period for which the report was prepared;
• facts of account replenishment in cash and through mobile transfers;
• accrued fees for connected services and subscription services;
• list of calls, SMS, consumed traffic and other operations with decryption;
• summary report on spending on calls, messages and the Internet (amount accrued and withdrawn);
• useful information from the operator.

The list of operations is presented in a table that contains:

• time (date, hours, minutes, seconds) of the action;
• current tariff. If the operation is free, they write “BV”;
• type of operation (incoming/outgoing call, SMS, message to voice mail (“Voice Mail”), access to the Internet);
• phone number or website - direction of call or message;
• duration in seconds for calls, volume for consumed traffic;
• call duration in minutes. On classic Tele2 tariffs, per-minute payment is valid, starting from the 3rd second. That is, time is always rounded up;
• tariff cost;
• amount accrued for payment.

What is “Content” on Tele2

“Content” is the SIM card information menu, which is available to all operator subscribers who have inserted it into their smartphone. It also has another name - “Mobile subscriptions”, and is reflected not only on the phone, but also in your personal account on the operator’s website or in the application.

Use of the content offered by the operator is often paid, but such information (for example, “Horoscope” or “Weather”) has no value, however, payment is charged on a daily basis. You can activate a subscription by sending an SMS or a command, calling a short number, or even responding to any form on the Tele2 website.

If such a service is listed in the list of connected ones, this means that a daily fee is charged for it. The subscriber receives content in the form of notifications or SMS from short numbers that contain certain information. This could be currency changes, weather, latest news, etc. That is, the operator asks to pay for data that is freely available in the media and the Internet.

All expenses for paid subscriptions are always reflected in the itemization of expenses. You can request statistical data on the website or through the application. In the first case they will be more detailed. They can be used if you need a refund. This is not always possible, but in some situations the subscriber is able to prove that the activation of the service occurred against his will.

Content is paid subscriptions (Auto fines)

“Manage Subscriptions” section of your personal account contains information about services that are written off under the “Content” . So let's check it first:

As we can see, a subscription to auto fines is connected, for which you have to pay as much as THREE rubles a day ! The most interesting thing is that many complain that they have never connected such services. Yes, there were some SMS messages, but the clients did not enter any combinations or confirmation codes. And here's why this happens:

SMS auto fines is information about the presence of existing (unpaid) fines in the traffic police via SMS message. Please note that it can be activated automatically, without your consent - to be more precise, you should receive an SMS with an offer to DISCONNECT the service, which you, in fact, did not order. Therefore, we advise you not to immediately delete messages containing advertising content; perhaps they came just so that you can immediately refuse the imposed services.

To remove a paid subscription simply click on the red cross next to the subscription

Description

It’s convenient to know who wanted to contact you while you were unable to receive calls - you were out of network coverage, your battery was dead, or your phone was simply turned off. All missed calls will be known to you! As soon as your phone starts receiving a signal again, it will receive a free message with the numbers of everyone who called you and the time of the last call.

Until recently, it was available to all subscribers for free. To date, the free option remains only for some tariffs. For example, the cost of the “Who called” option is already included in the daily subscription fee for the “Black”, “Very Black”, “Blackest” and “Super Black” tariff plans, as well as several others. For other users, Tele2 offers connection to their phone as an additional option with a subscription fee of 0.5 rubles for each day of use. The cost of the option does not depend on how many calls were received while the phone was turned off, or whether they were received at all.

How to connect and disconnect on Tele2?

To activate the service, simply dial *155*331#.

You can disable it on Tele2 using the command *155*330#.

You can check the status of the option using the command *155*33#.

You can also check the status, connect and disconnect on the Tele2 website in your personal account, using the technical support service at 611 and at the sales office.

Setting up and managing the “Who called” option

Correct operation can be guaranteed if you have set forwarding to a special system number. Forwarding will work when your phone is turned off or is outside the Tele2 network area.

Each region has a different forwarding number. Select your region in the table and enter the command to configure call forwarding (service activation is carried out separately):

You can find out the commands for setting up the option in other regions and get more detailed information by contacting the support service or the Tele2 office.

(Caller ID)

Tele2 call details

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How to get details of Tele2 calls from someone else's number

Detailing of Tele2 calls from someone else's number through the official website is possible through the Personal Account page. To do this, the Tele2 subscriber needs to log into the system using his password, left-click on the phone number (at the top of the screen) and select “Add account.” Next, you need to request sharing by the server, indicating the mobile number of the second subscriber. After confirming the request, you will be able to easily manage its number, including ordering details.

To switch between Personal Accounts on the main page, left-click on the phone and select another number. You can deny access to the service by calling the toll-free number 611 or contacting a communication center.

How to unsubscribe from SMS newsletters

The mobile operator regularly informs its subscribers about useful services and promotions via SMS newsletters. In most cases, such offers are paid and a certain fee is charged from the user’s account for receiving information.

Call to operator

The easiest way to disable advertising is to call the operator at toll-free number 611. At the service center, a consultant will check the subscriptions connected to your number, inform you and disable unnecessary advertising.

Office visit

The user can also visit the company's office. On the spot you will be told which subscriptions are connected to his tariff plan. If desired, the subscriber can ask to disable all advertising. You must have an identification document with you to which the number is registered.

Teams

The user can independently check the subscriptions.

To do this, dial the combination (*153# call key) or (*144*6# call key).

After entering the command, the device will prompt you to dial another command - *189#

You will then receive an SMS message with information about your subscriptions with further instructions for deactivating.

By typing the command, you will receive a notification that the subscription has been disabled

You can learn more about how to check on Tele 2 whether there are paid subscriptions from another article on our website.

What to do if you're running out of money quickly

Telephony is connected automatically or at the request of the subscriber himself (for example, in the case of paid subscriptions). As a result, the user may forget about additional services or package limits, which is why funds from the account begin to quickly disappear.

To prevent this, you must:

1. Dial *189#. In response, you will receive an SMS indicating whether this number has paid subscriptions.
2. Clarify the same information by calling toll-free 611 while talking to an operator.
3. Get information about the tariff and paid subscriptions in your personal account.

However, the provision of packages in excess of the established limit remains. Therefore, if there are restrictions, you should pay closer attention to how many minutes have already been spent. To do this, the user periodically dials * 105 #. In the response SMS you receive information about your balance and the remaining minutes and GB that can still be used.

How much does a call from Tele2 to Tele2 cost?

The cost of a call depends on the tariff plan you are on; the telecom service provider does not offer a single cost. You can even call for free within the network, but only if you are served on one of the tariff plans with a monthly fixed fee.

Of the existing ones, this is the “My” line, which includes:

• Tele2. AP: 7 r/day.
• Talk. AP: 199 RUR/month.
• Online. AP: 399 RUR/month.
• Online +. AP: 799 RUR/month.

For subscribers served on one of the archived TPs under the general name “Black”, calls also remain free as long as they are made within the network (the region to which the number belongs does not matter). TP conditions may change, but the operator must warn you about all important changes.

If you are served on a TP without a fixed monthly or daily payment, you can still make an inexpensive call from Tele2 to Tele2 to another region.

On the company’s “Classic” tariff, the cost, both within the connection area and to other cities, is the same. There are no other open TPs without a subscription fee, only one universal one.

Subscribers served on old archived TPs for calls outside their area even make intranet calls at a high cost. And the likelihood that prices will rise is high: the company is agitating to switch to more modern offers that are available for new connections. Increasing prices should encourage users to look for something more profitable.

Advantages and disadvantages of Tele2 PBX

Among the advantages of cloud PBX from Tele2 are:

• optimization of the call center - customizable voice menu for the convenience of clients, a single direct line and individual short numbers;
• free connection of employee SIM cards to the corporate network and free telephony within the company;
• employee control – recording and summary of conversations;
• Convenience of organizing meetings with a conference call function;
• there is no need for additional equipment.

The cloud system from Tele2 has one drawback - the impossibility of organizing office telephony, that is, connecting desktop phones and IP telephony is not available.

How to disable Tele2 menu mailings

The operator offers its subscribers, thanks to this convenient guide, the user can always be aware of current events, know the weather forecast, news, receive a horoscope service, movie news in the kinobest biz application and much more.

In order to partially remove “Tele2 menu” subscriptions, you need to go to the “Tele2 menu” application, then (Tele2 theme), then “My themes”. By changing the topic status to (+) or (-), you thereby activate or deactivate the proposed newsletter.

If you don’t know how to disable Tele2 theme yourself, use the services of an operator at 611. You can read more information about how to find out the services connected to Tele2 in our other article.

Short number 396 – offers daily horoscope

Information packages received by the user, as a rule, are thematic in nature. The subscriber should understand that this is paid content, for which funds are debited from the balance daily. If the mailing contains a picture, then the operator also withdraws funds in accordance with the tariff plan.

If you receive SMS from number 396, then your number is connected to a paid “Horoscope” subscription, which you can disable yourself in the “My Topics” menu or use the help of an operator by dialing 611.

All options and services of the Tele2 operator

Requires installation of a special application. The subscription fee is charged daily, connection is free. SIM card lock Entertainment

Communication management

Consultations with doctors without restrictions and by any means (correspondence, calls, video calls) Valid only when you are in your home region and when registering online when traveling around Russia.

However, for outgoing calls and sent messages, the federal number will be displayed as the recipient.

Questions from subscribers

How to make details for someone else's number?

Not without the consent of the owner and a notarized power of attorney. This is impossible according to the Law on the Protection of Private Information FZ-152 of July 27, 2006 and Art. 23 of the Constitution of the Russian Federation. For ordering and receiving confidential information, both parties to the transaction face liability up to criminal liability under Art. 137 of the Criminal Code of the Russian Federation.

How to get free details?

Independently through your Personal Account on the Tele2 website in the manner described above. Free detailing is provided for any of the last 6 months, including the current one.

Is it possible to make SMS details with the text of the message?

A regular subscriber will not be provided with such information. This requires a court decision and an official request from an investigator, prosecutor or lawyer.

Expenses in your Tele2 personal account

You can disable paid content and control expenses in your personal account on the Tele2 website. To enter it, you only need a phone. The subscriber dials his number and receives a password via SMS.

• Attention
• It is also possible to come up with your own password and constantly enter it to access your account.

The main page contains sections:

• "Management;
• "Expenses and replenishments";
• "Setting the tariff."

Disabling unnecessary services is done in one click - no additional calls to the office or hotline are required.

How to deactivate services

One of the ways to deactivate services is to introduce special commands. The method is simple and accessible to absolutely all subscribers.

There is one universal USSD command to disable all paid add-ons to mobile communication packages - *153#. By setting this combination on your smartphone, you will receive an SMS notification from your operator with a list of all active options installed on the package for which money will be charged. The message will contain instructions for turning them off.

Each individual option has an individual code or connection and disconnection number. Thanks to this, users can manage them independently. If you need to immediately disable a specific option, you just need to enter the appropriate combination.

Mobile Internet

Mobile Internet has different variations in traffic volume. In this regard, separate commands are provided to disable each option.

Calls and SMS

Options in this category are also classified by the volume of minutes and SMS. And they have separate shutdown codes.

Safety

The “Security” category offers a variety of services:

• blocks the card from advertising;
• allows you not to display the phone number;
• protects against external viruses and spam and much more.

To refuse, enter the appropriate command.

Actions with number

“Actions with a number” involve actions, including:

• card blocking and restoration;
• all information about calls and messages;
• changing the current number and other services.

Most of them are given free of charge. Let's look at how to refuse paid ones.

• “City number” - you can refuse only by contacting the mobile operator’s communication salon;
• “Living Balance” – *364*0#.

Call management

All services in this category are free, but you can easily disable them if you wish.

Opportunities at zero

“Opportunities at zero” are services that are available to subscribers when there is no money on their balance. They are one-time use; each new time you need to make a request for action. Services cannot be connected and have an “active” status, so there is no need to disable them.

Purchase of corporate PBX Tele2

You can submit a request to activate the described service in one of the following ways:

• click the “Connect” button on the official landing page of the ats.teleru service or on the Tele2 website page;
• send the completed form to [email protected]

At the same time, you can connect one or more SIM cards to Tele2 business tariffs (for example, “My Business L” or “My Business M”), as well as check other options. Most often, when applying for the organization of an automatic station, they choose to provide high-speed mobile access services. “Employee control”, “Business SMS”, “SMS target” and others are also available.

When purchasing a corporate PBX, you can choose one of two packages. Monthly subscription fee – 60 rubles. For this money, the subscriber gets the opportunity to connect employee SIM cards, set up short numbers and a voice menu for them.

Multi-channel numbers are paid separately. 330 rubles are charged for connecting a new phone, and the monthly subscription fee for each number is also 330 rubles.

What equipment will you need?

A corporate PBX from Tele2 will work without purchasing additional equipment. All you need is employee mobile devices.

How does the connection happen?

After submitting an application for connection, the subscription fee for the first month of using the service, the connection fee and the fee for the first billing month of using one or more multi-channel numbers are debited. After this, you can start setting up the service.

For the convenience of customers, Tele2 has developed a user manual (on 132 pages), which describes in detail everything related to managing the PBX. The instructions contain detailed descriptions of the service's capabilities, step-by-step algorithms for setting up various options with illustrations and diagrams, and much more. You can download the document on the provider’s official website.

How to disable MegaFon mobile subscriptions

Optimizing your mobile budget by deactivating unnecessary paid options on your number can also be done in various ways. All of them are closely related to methods for checking the availability of subscriptions. However, we will describe each of them to save you from searching for a solution to the problem yourself.

USSD requests

Each subscription has two command requests: for connecting and disconnecting. To receive a list of options and instructions for disabling them, you must request an information SMS message by dialing *505# on your phone.

If you already know which MegaFon subscriptions are connected to your number, you can use the data from our table.

The ability to review, manage and deactivate subscriptions is also implemented in the Service Guide, which becomes available after sending the USSD command USSD request *105#.

SMS service

This technique is similar to sending USSD requests described above. But here the service number 5151 and a text message in the format STOP unsubscribe code are used. For example, to cancel the “MegaFon.News” option, you need to send an SMS to 5151 with the text STOP3050. Here we will also indicate a small list of SMS unsubscribes for popular options (see table).

Let us remind you once again: in order to receive a specific list of subscriptions connected to a number and codes for deactivating them, just send a message to number 5151 with the text STOP or STOP or NO.

Personal Area

A very convenient and universal option for monitoring active options is the branded online self-service service -. To deactivate a subscription in one click, you need to open the list in the “Service Management” tab and click the “Disable” button next to the unnecessary option. If you select the “Disable all mailings” command, you can immediately get rid of all unnecessary content services.

The same actions are available through the interface of the MegaFon mobile application Personal Account and the portal podpiski.megafon.ru (section “Unsubscribe”).

SIM card menu

The interactive SIM-Portal "Megafon PRO" has an intuitive interface and easy navigation. To access subscriptions, you need to go to the “MegaFon” section.

If your phone does not have the “MegaFon PRO” menu (“SIM Tools”), you need to replace the outdated SIM card model with a new one at the nearest provider’s office.

Call Help Desk

Specialists of the subscriber support center, in addition to providing the user with any information he is interested in regarding the number settings, can also quickly disable all unnecessary subscriptions. To contact the operator, use the numbers 0500 and 88003330500.

In addition, practical assistance in optimizing your mobile budget can be obtained at any MegaFon office. Here you need to take your passport with you to confirm that you own a SIM card.

Features of services, their activation and deactivation

Some paid content subscriptions are connected by the operator itself. They are controlled using the command *605#. The subscriber receives weather forecasts, exchange rates, recipes, horoscopes, Russian news, cars, parental controls. The latter is a free service included in the basic package. To disable the option, just send an SMS to the number “605” with the text “Stop” or “No”.

The other part is supervised by third-party providers who send out advertising and provide entertaining online games. Often among them there are scammers. Their content subscriptions appear in the list without asking when you visit unsecured sites. When you enter your phone number there to receive demo access to download any files, they start withdrawing 20-30 rubles from the balance of your phone’s SIM card every day for no one knows why. On TELE2 it is easy to get rid of such “scammers”; the company even returns lost funds to subscribers. With other operators the situation is more complicated; they simply refuse to help. Sometimes users have to block their SIM card because there is no other way to unsubscribe.

MTS and Tele2 have come up with an extravagant way to make money from silent subscribers

Unexpected testing results
CNews tested the Moscow Tele2 network by making calls between two numbers of this operator. It turned out that a call to a Tele2 subscriber who is outside the access zone is paid: in the “Orange” tariff, p 1 is charged for it - the same as for one minute of an outgoing call.

During further testing, it turned out that calls to a disabled Tele2 number will also be charged for subscribers of other operators. For example, when calling from an MTS number (Super MTS tariff), the called subscriber was charged p 2.1 - the same as for one minute of a local connection.

Paid voicemail

Tele2 connects to its subscribers by default. Accordingly, when the subscriber is not available, the auto-informer turns on, informing about the impossibility of connecting with the subscriber and offering to leave a voice message after the signal. Even if the subscriber does not leave a message, his operator will charge this call as a toll call.

Since most tariffs accept per-minute billing for calls, the subscriber is charged for one minute of an outgoing call. True, if the subscriber hangs up the call as soon as he hears the answering machine message, then the funds should not be debited from him: in accordance with the Rules for the provision of mobile communications services, calls lasting less than 3 seconds are prohibited from being charged.

CNews discovered a similar feature—the tariff for listening to voice mailbox greetings—for calls to switched-off MTS and Sky Link numbers (this network is also owned by Tele2). However, we note that MTS, unlike Tele2, does not automatically connect voicemail: the subscriber must connect it himself.

MTS and Tele2 charge money for a call to an unavailable subscriber, but Megafon and Beeline do not.
Beeline and Megafon do not do this.

At the same time, making calls between two VimpelCom numbers (Beeline trademark) connected to the “Everything” tariff, the CNews correspondent did not find the fact that funds were written off for listening to the voicemail greeting.

When calling from other networks to a Beeline number outside the access zone, CNews also did not encounter charges for listening to the welcome message (calls were made from the Tele2 and MTS networks). Finally, a call to a Megafon subscriber who was outside the access area and activated the voice mail service was also not charged.

Dangerous long distance calls

Subscribers should keep in mind that this charging approach is also used for long-distance calls. A CNews correspondent called from Moscow to the numbers of St. Petersburg Beeline and Megafon and listened to the corresponding messages from voicemail boxes, but no money was withdrawn.

Calls to subscribers of St. Petersburg MTS and Krasnodar Tele2 were charged in accordance with long-distance components (for example, p 4.2 on the “Super MTS” tariff).

What is the operator's benefit?

Operators who have established a similar method of charging for listening to greeting messages by the head of the mail receive money for the so-called interconnect - payment from the operator whose subscriber initiated the call. The interconnect rate is p 0.95 per minute.

A source in one of the mobile operators explained to CNews that the charging of calls between operators, in contrast to the charging for subscribers, is carried out on a per-second basis. That is, for the fact of listening to a voicemail message, the operator serving the subscriber will receive money based on just a few seconds of conversation. But with a large number of calls to subscribers outside the coverage area, this will still bring good revenue, says CNews’ interlocutor.

Who wants to earn money and who doesn't?

“In our opinion, the operator’s switchboard that receives the call should transmit a signal to start the connection only after a beep, which allows you to leave a message in the voicemail box,” explains VimpelCom representative Anna Aibasheva, explaining the operator’s policy in the field of charging calls to voicemail . — It is not entirely fair to equate an autoinformer message with a response to a subscriber, since this is just reference information and no service is provided at this moment. It’s the same as charging a subscriber money for listening to a message that the recipient is unavailable.”

For its part, MTS does not see a problem with the tariff method chosen by the company. “Tariffing from the first second of the call occurs only if the subscriber being called has a voice mail service activated; this is done so that the calling subscriber can leave a message,” says company representative Dmitry Solodovnikov . — The voice mail service is a niche one; only tenths of one percent of our entire subscriber base subscribe to it. If voicemail is not connected, then charging will be carried out after a service message stating that the subscriber’s phone is unavailable.”