When a call is received on a mobile device, its phone number and name are displayed on the screen if the interlocutor was previously added to the smartphone’s contact book. Thanks to automatic number identification, the user always knows who is trying to contact him. In some cases, even the identifier fails to cope; the subscriber does not see either the name or contact information of the caller. There are several standard ways to identify unknown interlocutors. In order not to stumble upon a conversation with scammers, the consumer should have an idea of how to find out who called from a hidden number on Tele2.
Why is the number hidden?
There are times when the phone, instead of displaying numbers, writes “Number hidden” or something like that (depending on the model of the device). Like phone identification, the ability to hide is provided by all mobile operators. Only if the first one is included in the tariff plan, you have to pay extra for the second one separately.
A person may receive a call from a hidden phone from a scammer, an advertising agent, or a friend who decided to play a prank. Sometimes there are cases when people receive threatening calls from such phones.
But if a person is a Tele2 subscriber, determining the “hidden number” is quite simple.
Description of service
Currently, Tele2 provides customers with two options that will allow them to obtain information about the caller:
- "Caller ID";
- "Identifier of intentionally hidden numbers."
The differences lie in cost and functionality.
The standard Tele2 Caller ID is designed to display the caller's phone number. When the function is activated, information is displayed on the device screen. If the phone was previously entered into the address book of a smartphone or tablet, the subscriber's name will be displayed.
The function works correctly when you are in the Tele2 home region. When traveling around Russia, international roaming may sometimes experience problems.
The appearance of the message “Hidden number” on the screen means that the “Anti-identifier” is activated on the other SIM card. This opportunity is often used by collectors, bank collection services, telemarketers, etc.: if a subscriber sees a call on the screen from an unwanted person or organization, he can intentionally miss the call and leave it unanswered.
To obtain information about a hidden number, Tele2 subscribers can activate the “Intentionally Hidden Number Identifier” function. “Super Caller ID” may not work correctly when you are outside your home region or when receiving calls from hidden numbers of other operators.
Peculiarities
- The operator guarantees performance only within the home region. For example, if you connected in Moscow and left for Nizhny Novgorod, identification is not guaranteed.
- There is also information that the service correctly identifies only internal network telephones. However, according to the experience of users, even the numbers of subscribers of other networks are normally visible, while where they are geographically located does not matter.
- If the caller is roaming, his phone number will also be identified, displayed in international format, including the country code and city/operator code.
If there are insufficient funds in the account, the service does not work. However, it resumes when you top up your account. There is no automatic shutdown.
Why doesn't caller ID work on Tele2 and what to do?
The identification service is important for every client. You don’t always want to communicate with this or that person. This option will help you avoid wasting time on unnecessary conversations. In this case, the subscriber will not miss an important call.
Any tariff may experience disruptions. This package is subject to usage restrictions. A negative balance should not be allowed. Debtors are deprived of the ability to view the name of the caller. When you top up your account for the first time, the function will resume.
A failure in the smartphone system can also cause this problem. Try doing a full reboot. Make the call again from another phone. If the problem occurs again, call the hotline or visit the company’s service center.
Price
This service is not included in the basic set, but the ability to connect to the service is available in any operator’s tariff plan. There is a small nuance: for corporate clients the cost will be higher.
You can find out the current price on the operator’s website in the “Mobile Communications” section. In the drop-down menu you need to select “Communication Management”. The page will list all additional services available to subscribers, with a brief description and current cost for each.
At the moment, the option costs 6 rubles per day.
How to disable SuperAON?
You can disable the Deliberately Hidden Number Identifier on Tele2 in similar ways.
USSD Team
USSD command: enter the combination *210*0# from your phone and press the call button. A message will be sent to your phone with information about deactivating the function. To check the status you need to dial *210#.
Personal Area
The sequence of actions to disable “SuperAON” through the “Personal Account” is as follows:
1. To disable, you need to go to the “Services” section, find the name of the option in the “My Services” section and click the “About the service” button.
2. On the page that appears, click the “Disable” button.
3. An additional window will appear on the screen, where you must also click the “Disable” button to confirm the decision.
4. On the page with the description of the option, the status of the option will change and the “Connect” button will become active.
Mobile app
On the main page, go to “Identifier of intentionally hidden numbers”, click “Disable”. The step-by-step steps are shown in the screenshots.
Connecting and disconnecting
Service management methods are shown in the table:
| To plug | |||
| In your personal account on the operator’s website | In the mobile application "My Tele2" | USSD - command | Consultants in Tele 2 communication stores |
| Section "Service Management" | *210*1# | Passport required | |
| Disable | |||
| Section "Service Management" | *210*0# | Passport required | |
| Check status | |||
| *210# | |||
You can also enable or disable the service by calling operator 661.
Effective ways to find out a hidden number
There is only one effective and useful way to see who called on Tele2 and recognize an unknown phone, which is to install a special option. Let's look at its delivery features:
- The service is implemented to identify intentionally hidden subscriber numbers. When a call comes in, the contact details of the caller are displayed on the mobile screen, even if they have Caller ID installed.
- The feature is available for a fee. For each day of use, a subscription fee of 6 rubles is charged. If funds are not available, the proposal will be suspended.
- Installation of the option is free, but only for the first time. When you reconnect the service, 100 rubles are automatically charged from your personal balance.
- When communicating with subscribers of other companies, the provider does not guarantee the correct operation of the option.
- Phone numbers are determined correctly only within the registration area. When roaming, abroad, or in another region, the operator does not guarantee the functioning of the offer.
Let's look at the basic commands to control the function:
| Parameter name | USSD confirmation command |
| Installing the option on a mobile device | *210*1# |
| Disabling the service | *210*0# |
| Checking the current status of the determinant | *210# |
In addition to USSD commands, connection and disconnection is carried out in your personal account, in the Tele2 mobile application.
We looked at how to find out the hidden number that called on Tele2. To do this, you will need to enable the “Identifier of intentionally hidden numbers” option. It will not be possible to disclose information about an unknown interlocutor in any other way. If you receive a call from a suspicious contact, it is not recommended to answer it. Few people will agree to hide the number out of good intentions.
Pros and cons of the option
The positive features of this service are obvious:
- From the moment of connection, the user immediately sees all phones, even if the attacker has the number hiding service enabled.
- Efficiency. No need to go to the salon. You can activate the service even while sitting on the couch at home.
- Ability to see the number before and after picking up the phone.
- It works even if the device is out of reach at the time of the call. The SMS with the call message will include the open number.
But there are also disadvantages:
- daily subscription fee;
- the need to constantly monitor balance;
- There is no guarantee that the number will be determined if you often have to travel to other regions of Russia.
Why incoming numbers are not detected on Tele2: how to fix it
The lack of caller ID is one of the most common problems faced by subscribers of a black operator...
The question of why all the numbers are unknown to Tele2 may arise among owners of a wide variety of smartphones. If the device does not detect the numbers of incoming calls, then the reasons should be sought from the operator.
Why are incoming numbers not detected on Tele2? The official Tele2 website reports that incoming numbers may not be detected in only one case - if the SIM card is damaged.
The solution to this problem is to replace the SIM card - you need to contact the operator’s office for the appropriate service. Re-issuing a SIM card ensures that the phone number and balance are preserved.
Another reason why numbers on Tele2 are not detected is that call forwarding is enabled. To disable forwarding to Tele2, you must use the USSD command ##002#
If the number of a specific subscriber who is calling is not identified, we can assume that it was entered into a filter - through an application or through a smartphone blacklist. Also, the number may not be identified if it is recorded in the phone book with the prefix "8" rather than "+7".
Also, the answer to the question why all Tele2 numbers are unknown is most often associated with a negative balance. In cases where the account balance is negative or zero, the incoming call detection function will be disabled automatically
Automatic disabling of caller ID with a zero or negative balance was introduced on Tele2 on April 28, 2021 - it affected almost all tariff plans, including archival ones such as “City”, “Classic 04_2018”, “Orange 04_2016”, “Classic 11_2017”.
Especially for you: Yota pros and cons: is it worth switching to a blue operator?
The answer to why Tele2 does not detect incoming numbers most often lies in the negative balance. If the account balance is less than 5 rubles, then a call from any number will be identified as unknown. .
Tele2 why the black list disappeared
Another side effect of a negative balance is the disappearance of the blacklist. So, if there is no money in the account, then all subscribers from the black list will automatically leave it and will be able to make calls to a previously blocked number. To restore a previously created black list, you need to top up your balance.
It should be noted that this approach to blocking caller ID is non-standard - it has not previously been used by any Russian operator. The choice of why incoming numbers are not detected on Tele2 is quite interesting - caller ID blocking works on a limited number of tariff plans
But, in any case, the Tele2 company has every right to introduce such changes, which are separately stated in the contract - the clause is written down to the smallest detail and there is no point in challenging it in court. In addition to the options already described, it is possible to unblock the caller ID on Tele2 only by maintaining a positive balance.
In the early 2000s, Megafon already limited services with a zero balance - then registering a phone on the network was impossible until the account was topped up
Of course, you can simply ignore the temporary inconveniences and not think about why all the numbers are unknown to Tele2. To restore caller ID on Tele2, you can also simply change the tariff plan - this operator has a wide range of tariff plans with the possibility of customization.
Especially for you: How to disable 5950 on Tele2: quickly and efficiently
Thus, the problem of why incoming numbers are not detected on Tele2 is solved quite simply. And by switching from an archived tariff to a new one, you will receive additional functions, for example:
- Free calls to numbers within the network;
- Packages of minutes for calls by region;
- Internet traffic with free access to social networks and instant messengers.
Alternative
To be fair, it is worth noting that you can also use call detailing. To order it, you don’t need to visit the operator’s office, but to order a paper version you still have to go to the store.
In addition, this service has a drawback - the digital code will be included in the list only if the conversation lasted more than 3 seconds.
The obvious advantage of this alternative is that the service is valid from the moment of activation, and the operator’s details are always recorded.
Cost of the option “Identifier of intentionally hidden numbers”
The financial terms of this offer (effective October 7, 2019) are as follows:
- The first connection of the option is free;
- Each subsequent connection (if the option was disabled) will cost 100 ₽.
- Usage fee: 6.00 RUR for each day the service is active.
The option can be activated by all Tele2 subscribers without exception, regardless of the tariff plan they use.
As for the correct operation of the service, it is guaranteed only if both subscribers (caller and receiver) are located in the connection region.
