- Help
By
Valery Ivanovich
To start using the Rostelecom Internet, you need to inform the provider itself by submitting an application. There are several ways to do this if you decide to start using home Internet access from a company.
- 1 Which tariff to choose
- 2 How to create and submit an application 2.1 On the Rostelecom website
- 2.2 By local line phone
- 2.3 In person at the company’s point of sale
Cities
Rostelecom Aprelevka Rostelecom Balashikha Rostelecom Bronnitsy Rostelecom Vidnoe Rostelecom Volokolamsk Rostelecom Voskresensk Rostelecom Golitsyno Rostelecom Dedovsk Rostelecom Dzerzhinsky Rostelecom Dmitrov Rostelecom Dolgoprudny Rostelecom Drezna Rostelecom Dubna Rostelecom Yegoryevsk Rostelecom Zhukovsky Rostelecom Zaraysk Rostelecom Z venigorod Rostelecom Ivanteevka Rostelecom Istra Rostelecom Kashira Rostelecom Klimovsk Rostelecom Klin Rostelecom Kolomna Rostelecom Korolev Rostelecom Kotelniki Rostelecom Krasnogorsk Rostelecom Krasnozavodsk Rostelecom Kurovskoye Rostelecom Likino-Dulyovo Rostelecom Lobnya Rostelecom Losino-Petrovsky Rostelecom Lukhovitsy Rostelecom Lytkarino Rostelecom Lyubertsy Rostelecom Mozhaisk Rostelecom Mytishchi Rostelecom Naro-Fominsk Rostelecom Noginsk Rostelecom Odintsovo Rostelecom Auger relye Rostelecom Ozyory Rostelecom Orekhovo-Zuevo Rostelecom Pavlovsky Posad Rostelecom Podolsk Rostelecom Protvino Rostelecom Pushkino Rostelecom Pushchino Rostelecom Ramenskoye Rostelecom Reutov Rostelecom Roshal Rostelecom Ruza Rostelecom Sergiev Posad Rostelecom Serpukhov Rostelecom Solnechnogorsk Rostelecom Staraya Kupavna Rostelecom Stupino Rostelecom Tald Rostelecom Fryazino Rostelecom Khimki Rostelecom Khotkovo Rostelecom Chekhov Rostelecom Shatura Rostelecom om Shchelkovo Rostelecom Elektrogorsk Rostelecom Elektrostal Rostelecom Elektrougli Rostelecom Yakhroma
If the complaint does not help
Although Rostelecom tries to maintain contact with its customers, the company does not always solve the problem in favor of subscribers. Many people leave with nothing, despite the fact that the claim against the provider remains. If the complaint sent to the RTK did not help, you should contact third-party authorities to resolve the problem.
It could be:
- Rospotrebnadzor.
- Roskomnadzor.
- FAS.
- OZPP.
- Prosecutor's office.
Each represented organization solves a narrow range of problems. Therefore, before submitting a complaint, it is necessary to clearly determine which authority should be contacted.
Application to Rospotrebnadzor
When Rostelecom is not going to solve the problem in favor of the subscriber, Rospotrebnadzor can help. This organization is engaged in protecting the rights of clients of various companies. If a person feels that he was treated inappropriately, the best solution is to contact Rospotrebnadzor.
The organization does not regulate financial disputes. It is only capable of redirecting the fact of violation to the company itself or the prosecutor’s office.
An appeal to Rospotrebnadzor is sent in the following ways:
- By mail to the local government address.
- Via the Internet using the online reception, which is located at.
- In person at the regional office of Rospotrebnadzor. The address of the nearest representative office can be found on the page.
Before sending a complaint to Rospotrebnadzor, it is recommended to take into account several features of the procedure:
- Don't forget to attach evidence.
- The online application must be no longer than 2000 characters.
- The letter must be sent by registered mail with notification.
Consideration of the problem through Rospotrebnadzor takes a lot of time, but is usually resolved in favor of the client. If this method of filing a claim does not suit the client, you must select another option presented below.
Application to Roskomnadzor
Roskomnadzor cooperates with the RTK by sending instructions on blocking certain resources. As a rule, these are sites containing illegal information. However, the organization also receives complaints from ordinary people who are not satisfied with the quality of the connection and other problems.
There are several ways to send a claim to Roskomnadzor:
- Through the online reception on the page.
- With the help of Russian Post to the regional representative office of the organization. All addresses are listed on the Roskomnadzor website.
- Personal visit to Roskomnadzor (addresses of representative offices here).
- By fax to number 8-495-983-33-93 (main department).
In the case of Roskomnadzor, the same rules and features apply that were given in the paragraph with the application to Rospotrebnadzor. That is, the statement must be supported by facts, and the appeal via the Internet cannot be longer than 2000 characters.
Application to the FAS
The Federal Antimonopoly Service receives complaints from clients of various companies related to violations in the field of advertising and antimonopoly legislation in Russia. Also, in the case when a Rostelecom subscriber believes that his personal data has been stolen, contacting the FAS may be a good solution to the problem.
You can familiarize yourself with all the rules and procedures for contacting the Federal Antimonopoly Service on the Internet at:
A claim statement can be submitted in several ways:
- By mail to the regional office of the FAS.
- Via the Internet using the government services website or FAS.
- Personal visit to a regional or federal representative office.
Before contacting the FAS, you need to figure out whether the problem that has arisen really concerns the Federal Antimonopoly Service. If this is the case, the organization will definitely help resolve the situation in favor of the Rostelecom subscriber.
In OZPP
Another organization that protects the interests of RTC subscribers is the Society for the Protection of Consumer Rights. The OPP has a number of areas that it deals with, namely:
- Sending complaints to higher authorities.
- Analysis of contracts with organizations to identify violations.
- Examination of certain interactions between the consumer and the seller.
- Conducting training seminars for clients.
In a situation where a problem arises with the work of Rostelecom, the last point is unlikely to be relevant. It is worth attending seminars solely to broaden your horizons, and if you have any complaints, you should contact the OPP.
The Society for the Protection of Consumer Rights carries out its activities on the website. Anyone who has problems with the contract or the work of the RTK provider can contact us here. The organization accepts a complaint through a special form. It is limited to 2000 thousand characters, so you need to express your thoughts clearly and understandably. If necessary, evidence is attached. This will help resolve the issue faster.
In addition, a person always has the right to contact the OPP in person or send a written request to the regional representative office. Contact details are located on the website ozpprf.ru in the appropriate paragraph.
Complaint to the prosecutor's office
All the previously discussed organizations are engaged in receiving appeals, which are transferred to the prosecutor's office. If a person does not have extra time, the request can be sent directly to the judicial authorities. But this should only be done if you are completely confident that the form has been filled out correctly.
The prosecutor's office will help resolve issues related to money. For example, if a subscriber suspects Rostelecom that the provider has stolen money in an illegal manner.
It is recommended to send the application to the regional authority. You can find out the address on the page where the interactive map is presented. Complaints are also accepted through the online reception at the following address.
Microdistricts
Rostelecom microdistrict Aviatorov Balashikha Rostelecom microdistrict Bolshevo Balashikha Rostelecom microdistrict Zheleznodorozhny Balashikha Rostelecom microdistrict Zavety Ilyich Pushkino Rostelecom microdistrict Western Domodedovo Rostelecom microdistrict Keramik Balashikha Rostelecom microdistrict Grasshoppers Podolsk Rostelecom microdistrict Kupavna Balashikha Rostelecom microdistrict Kuchino Balashikha Rostelecom microdistrict Lvovsky Podolsk Rostelecom microdistrict Mamontovka Pushkino Rostelecom microdistrict Olgino Balashikha Rostelecom Pervomaisky microdistrict Balashikha Rostelecom microdistrict Savvino Balashikha Rostelecom microdistrict Saltykovka Balashikha Rostelecom microdistrict Airplane Lyubertsy Rostelecom microdistrict Northern Balashikha microdistrict Rostelecom microdistrict Skhodnya Khimki Rostelecom microdistrict Korolev Rostelecom microdistrict Central Dolgoprudny Rostelecom microdistrict Jubilee ny Korolev Rostelecom microdistrict Yantarny Balashikha
How to apply for Rostelecom Internet connection?
There are three ways to submit your application:
- when calling the helpline number 8-800-100-08-00 - the phone number is relevant for all regions of Russia, calls to it are free from home and mobile numbers;
- upon a personal visit to the Rostelecom office (the address can be found on the provider’s website by entering your region and city);
- by filling out the electronic form on the provider’s website.
The second option is not suitable for everyone, since the office may be located far from home/work, or may not be in the city at all. But it doesn’t matter, even if there is no office, the provider will make the connection. how to apply?
Via the Rostelecom website:
- you need to go to the provider’s website at RT.ru;
- familiarize yourself with the tariffs, select the appropriate one and additional options (if needed);
- start filling out the application;
- enter contact information (full name, address, telephone, e-mail);
- indicate a convenient time for a call from the manager.
Via the feedback button:
- on the provider’s website, click on the “Order a call back” option;
- enter your first and last name;
- indicate contact information (phone and/or e-mail);
- time appropriate to talk with the manager.
When the manager calls, you need to have your passport ready to dictate your details. After this, you need to inform the operator about your desire to connect to the Internet, name the tariff you are interested in and the exact address.
The engineer will check the information about the connectivity and offer the highest speed option provided by the technical capabilities of the connection (optics, ADSL or xPON).
Within three days from the date of submitting the application, a specialist will contact the subscriber again to set a day and time for work on connecting the Internet.
Connection is free, you only need to pay for the first month of service.
If the subscriber rented a router from the provider, or bought it from him, then the setup will also be free. If the subscriber purchased a router from a third-party organization, then he will have to configure the equipment himself. or pay for this service separately.
Villages
Rostelecom Avsyunino Rostelecom Beloozersky Rostelecom Biokombinat Rostelecom Bolshie Vyazyomy Rostelecom Bolshevik Rostelecom Bykovo Rostelecom Vlasikha Rostelecom Vorovskogo Rostelecom Zaprudnya Rostelecom Star City Rostelecom Kalininets Rostelecom Kraskovo Rostelecom Forest glades Rostelecom Malakhovka Rostelecom Mikhnevo Rostelecom Mendeleevo Rostelecom Nakhabino Rostelecom Novosinkovo Rostelecom Obolensk Rostelecom Obukhovo Rostelecom Oktyabrsky Rostelecom Rainbow Rostelecom Rzhavki Rostelecom Selyatino Rostelecom Stroitel Rostelecom Tomilino Rostelecom Tuchkovo Rostelecom Fryanovo Rostelecom Shakhovskaya
Popular tariffs
The provider offers many tariffs, but we have selected the most popular ones from the list of offers and offer you to consider them. The review will include tariffs for those connected via optical line and ADSL, since most users “sit” on them.
If the subscriber decides to connect using xPON technology, then you can find out about tariffs for a particular region on the provider’s website, or by calling the hotline 8-800-100-08-00.
Tariffs for optics:
- promotional tariff “Maximum Benefit”, with three types of data transfer speeds: 100 Mbit/s, 50 Mbit/s and 30 Mbit/s and an average cost in Russia of 500 rubles/month, 450 rubles/month and 350 rubles/month, specify it can be found on the website, the price varies little, +/- 50 rubles);
- “Game” tariff, 100 Mbit/s, with a tempting offer to rent a Wi-Fi router - only 1 ruble per month, service cost 850 rubles / month + World of Tanks gaming option (premium military equipment as a gift with a ready-made crew), additional bonuses for Fogame players;
- basic tariffs for speeds up to 100 Mbit/s - 650 rubles/month, up to 50 Mbit/s - 550 rubles/month and up to 30 Mbit/s - 450 rubles/month. It is also recommended to look at the exact cost for each region on the Rostelecom website.
When you subscribe to any of the tariffs, the provider gives you a gift - free Kaspersky Internet Security antivirus for 2 months.
Tariffs for telephone line subscribers:
- “Maximum benefit” - speed up to 10 Mbit/s for a subscription fee of 500 rubles/month, up to 5 Mbit/s - 450 rubles/month and up to 3 Mbit/s - 350 rubles/month (we check the exact cost on the website);
- “Game” up to 15 Mbit/s + World of Tanks option + Wi-Fi router for rent for 1 RUR/month, the subscription fee will be 850 RUR/month (we check the cost on the provider’s website);
- the basic tariff with a speed of up to 10 Mbit/s is 650 rubles/month, up to 5 Mbit/s — 550 rubles/month and up to 3 Mbit/s — 450 rubles/month (the cost needs to be clarified, it varies in regions).
Each of the connected tariffs, just like the previous ones (for optics), comes with a gift - free anti-virus software for 2 months.
Grounds for complaints
Now you need to decide whether you really need to send a complaint to Rostelecom. Perhaps the subscriber himself is to blame for the problem. Therefore, you should always send a complaint first to the company itself, and only then to the control authorities.
The main reasons for filing a complaint may be:
- Deterioration in connection quality due to reasons beyond the subscriber's control.
- Suspicion of data theft.
- Wrongful debits of funds or incorrect credits to the account.
- Increase in subscription fee without warning.
- Advertising of illegal resources.
- Disrespectful tone of an RTK employee when communicating with a client.
If at least one of the reasons concerns a specific person, he can send a complaint to Rostelecom or another body that is responsible for control in the field of communication services.
Obtaining equipment and some nuances
Many people may require special equipment. This includes routers, set-top boxes and other technical equipment. Rostelecom has several schemes for providing equipment:
- Free rent with special promotions. You don't have to pay extra money to use the equipment.
- Rent with monthly payment. Along with the subscription fee, you transfer a certain amount for the equipment.
- Purchase and sale. There are two possible schemes - purchasing from the company immediately, or in installments for a certain period.
If you received equipment for rent, then if the contract with the company is terminated, it will have to be returned. It is necessary to return the equipment as quickly as possible so that no additional payment is charged for it.
When you bought the equipment upon connection, including by installments, it is your property. But there are nuances here too. If you decide to disconnect from Rostelecom before payments for the equipment have ended, you will still need to pay for it in full.
The company can request the entire balance at once or in parts. It is impossible to refuse to perform an additional agreement. Even if the main agreement is terminated, the installment plan for the purchase and sale remains in force. You can write complaints to various authorities, but they will not be able to influence the situation.
At the company office
If you want to request a Rostelecom home Internet connection, you can come directly to the organization’s office. View the map on the website and find your nearest branch. Don't forget to take your passport to confirm your identity.
When you see a specialist, you will need to work with him to choose the most suitable tariff. He will offer several options and help you decide based on the client’s wishes. The employee will be able to report on current promotions in the company.
After determining the conditions, an application will be drawn up. Soon the staff will contact you and inform you of the time at which the specialist will arrive to connect. All you have to do is accept it and provide access.
The specialist will lay the cable, connect it to the installed equipment in the attic, and set up the Internet on the computer. You can start using the Internet. The entire procedure usually takes about 30-60 minutes.
