Description of the tariff “Always in touch with No Overpayments” from Megafon 2021

MegaFon is launching a new tariff line “Always in touch with #NoOverpayments” tariffs. The operator is the first to provide subscribers with the opportunity to save their paid gigabytes of Internet forever and use them whenever it is convenient. Users of the new line can communicate in instant messengers for free, even with a negative account balance, and forget about unwanted paid subscriptions - protection against them is included in all tariff plans.

To create the new line, the user experience of more than 20 million subscribers of all telecom operators from 14 to 60 years was analyzed. “The digital needs of our subscribers are changing rapidly, and it is important for us that our tariff line includes the most current services. We see that the main expectation of subscribers is transparency. In the new line, paid services never expire - the gigabytes of Internet included in the package can be used at any time. At the same time, accidental connection of unwanted services is excluded - we have built protection against paid Internet subscriptions into all tariff plans for free.

How it works

“Always in touch +” will work in several cases:

• The phone is turned off;
• No network service;
• The number is busy;
• The subscriber does not answer.

In any of the above options, the caller will hear an automatic response and will also be able to leave a voice message. You will also receive an SMS from the subscriber, which will indicate the time and number of missed calls. The caller will receive a notification that you are again available for a call. To listen to the recording, just dial 0525 or +79222000525. Additionally, an option has been developed that allows you to connect an entertainment or business auto-response. This will be especially useful for those who use the phone for work purposes to increase the status of the company. The audio recording can be changed by calling the toll-free number 0330.

What else do you need to know about

You will not be able to separately disable the voice message function on this service, i.e. even if you do not use this function, other subscribers will still be able to leave you a voice message. “Always on” works only with the following subscriber statuses:

• Unavailable – your phone is turned off or is out of network coverage;
• Busy – if you are talking on the phone and your second line is not connected;
• No answer – you did not answer the phone call within 30 seconds.

With all of the above options, you will receive an SMS notification about the person who called you and the time of the call. Let us remind you that on our website we discussed how to find out the connected services on MegaFon; perhaps you have already forgotten about some of them and they could be disabled.

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What is the price

This service is useful, but paid. Every day a subscription fee of 3 rubles is charged for use . Replacing a standard auto-reply with a personal one costs 30 rubles. This amount is debited one-time during connection. Calls to service numbers to listen to messages are not charged.

Subscribers who did not reach you but wished to leave an audio recording will pay for it according to their tariff. In this case, the calculation will begin from the first second of the connection. If you need to listen to voicemail while roaming, then you should remember two things:

• A short number outside your home region does not work, so you can listen to audio recordings only by dialing +79222000525;
• A call to the service number will be charged according to the tariff.

How to disable the service

There will definitely be people who will find it useful. But these are clearly a minority. If you forget to pay your tariff on time and are afraid of being left without communication, then it’s easier to activate “Autopayment”. With it, you will know exactly how much will be written off and when, without going into debt.

To quickly disable Stay Connected, you can use one of the following methods:

• Send an SMS with the text “STOP” to 5050.
• Call 0500 and disable the service through the virtual assistant.

On topic: 1300 minutes, 25 GB of Internet for 250 rubles in the best MegaFon tariff

Connecting and disconnecting

Since December 2014, activation has not been available, but for those who did not disable the function, it continues to operate. However, the prices have not changed. Previously, a specific connection was not required either: the option was activated automatically when purchasing a SIM card, which many did not even know about, so if you have been unable to understand where the money goes for several years, check the availability of this service. Disabling is possible in several ways:

• USSD command *105*2500#;
• In your personal account https://lk.megafon.ru/login/
• Call the call center 0500;
• Contact the communication salon.

Think carefully before disabling the option. There will be no second chance, since the service is archived.

Peculiarities

The option is useful for those people who do not want to miss a single call. When using voice messages, it is important to take into account the time, because the operator has set a limit of one minute. Unlistened information will be deleted automatically after 72 hours. But you will only be able to listen to the last 10 messages; the rest will be deleted, even if they are not listened to.

Connecting the “Who Called” option on Megafon

Regardless of what tariff the subscriber has, you can activate the option whenever you wish. This can be done in more than one way, using the customer support number 0500 or a ussd request. If you have a personal account, you can take advantage of its capabilities .

Step 1. Login to your personal account.

Step 2.

Step 3.

Step 4.

Using an operator’s hotline is not always convenient, since employees require you to give a code word or provide information from documents in order to make sure that the call is made by the exact subscriber to whom the number belongs. The most commonly used query is a simple set of numbers *581*1#.

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Contact center number for individuals.

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Reply message.

Cost of use and connection

There are no connection fees or daily or monthly payments for using the service. The option applies to all regions of Russia under the same conditions.

The operator writes off the guarantee payment operating under the collateral system: an amount equal to the limit is spent temporarily and returned to the phone number’s account after 3 months. Funds will be returned if you terminate the service early.

There is no fee for connecting to the service.

Description from Megafon

The service is constantly running and is designed to collect information about who was trying to call the phone at the time it was turned off or unavailable. The service is included in the paid service.

Information is received about who called in the form of a message (it indicates the time of the call and information about the missed number).

Callers who did not call have the opportunity to leave a voice message, which the system offers to record automatically. When recording such messages, there is one peculiarity - only the last 10 records per day are saved.

Please pay attention to the specifics of using voice messages within the service.

The subscriber who tried to call receives a message that the interlocutor is in touch and his phone is functioning as before again. If you enable this option, you will not miss a single call from the moment you turn off your phone.

In addition to the standard name, they also use the Plus prefix, which does not in any way affect the operation of the main service.

What exactly is a service?

You will be able to make cellular calls, send SMS messages, use the Internet - all with a balance of minus or zero. You are given the choice of which limit to set for the negative amount. 200 rubles, 300 rubles, 450 or 750 rubles ?

In active mode, the option will last 30 days . The countdown starts from the day the balance drops below zero. After the allotted time has expired or the limit has been reached, the phone number is blocked. It is immediately restored after the debt is paid off.

Only tariffs with a prepaid payment system have access to the service. If Trust Payment or Auto Payment has already been activated, access will be cancelled. First you need to top up your account. And when the Auto-Trust Payment is in effect, you need to turn it off.

Price

Option is free:

• For connection – 0 rubles;
• Daily fee – 0 rubles.

Only a temporary fee will be written off, namely a guarantee payment according to the amount of the selected limit. It will return on its own after “Always Connected” is turned off or after three months. This fee confirms the seriousness of the intentions of the subscriber who really intends to use the operator’s mobile communications for a long time.

Advantages of the “I’m online” option

The main advantages of this service from Megafon are the following factors:

1. The subscriber does not need to send messages - the system will automatically send them to the necessary subscribers who tried to reach you.
2. Two subscribers can always call each other without making endless calls.
3. The service does not have a subscription fee in its terms and conditions; activation is also free.

The last advantage is especially important for people, since a subscription fee always pushes people away from the services provided, even if the cost is insignificant and the service is very useful.

The “ I'm online ” service is available to subscribers with any connected tariffs, without exception, and is connected by default to all existing tariffs. The service is valid even when traveling to other regions of Russia, but while within the Megafon network. When traveling abroad, the operation of the service is not guaranteed, but most often it works and sends the necessary notifications.

More details about the service

How the limit is calculated

The limit is calculated individually based on your expenses for the last 3 months. The more you spend, the higher the limit.

Why the limit may change

The limit may be revised either up or down depending on your expenses for communication services during the period of use.

If you do not partially or completely pay the amount spent for the previous month, the limit may be reduced in the next month.

What can you spend the limit on?

• payment for communications and internet;
• roaming services;
• MegaFon services;
• offers from partners.

Please note that you can transfer money and pay for services using the Mobile Payments and Mobile Transfer services only from your own funds. These services are not available if your funds have run out and you are using the provided limit.

How is the amount to be paid calculated?

You only need to pay the amount that you spent from the provided limit. At the beginning of the month, we will remind you how much money you need to deposit - you will have the whole month to do this. If you do not top up your account on time, you will still remain connected - the services will not be disconnected. But if payment is often late, the limit may be reduced.

MEGAFON reviews

MEGAFON no longer exists for me!

About eight years ago I got two SIM cards from Megafon, one was for calls, the second was used for a modem. As the years go by, everything improves, which is something I can’t say about. Over the past few years, I have not used the services of this network much due to the high cost and inconvenient service; today there is a need to refuse the operator’s services for good and terminate the contract. I sold two existing megaphone modems earlier with my two SIM cards; my numbers are quite memorable and similar to each other, which the new owner noticed and would like to re-register them in his name. But alas, in the area where we are currently located, the Megafon office was not working and was closed. The nearest one is three hundred kilometers from the village, that is, in order to rewrite the SIM cards, we have to go together, and if I’m going to terminate the contract, then I still need to go so far for this.

TALKABLE OPERATOR IS NOT FROM MY REGION

Having called the company’s hotline, I come across an automatic robot that is trying to answer my questions, but it doesn’t work at all; it gives answers for completely different problems. Somehow I manage to contact the operator, but they have been refusing to talk lately, supposedly only for emergency matters. Having barely begged for the cherished conversation, I wait another six minutes and that’s still flowers, sometimes it can be much longer. Further, I do not receive a clear answer to any question. I understand that termination of the contract occurs only in the office, to which I ask where to get this office and why you have to travel so far to re-register the numbers to the buyer. In such cases there is no alternative, the person replies that he is from a completely different region and does not know why we don’t have an office and has no idea what to do, because this does not concern him!

The answer made me laugh and shock. And who then does it concern, if people call the hotline number and ask for help, then why take up space if you don’t know the essence of your work and how to solve customer problems? Because of my complaints and attacks, he simply stutters, cannot advise anything, then simply says that he does not consider continuing the conversation any further. It turns off first, which is completely inappropriate in their work. To say that I am surprised is an understatement.

CLIENT'S PROBLEMS ARE NOT MEGAFONE'S PROBLEMS.

After a useless conversation with the operator, I start calling my friends in search of a solution and at the same time looking for a solution to the problem on the Internet. There is a way out of not using the numbers for three months, after which they will be blocked and the contract will be automatically terminated. A competent specialist could tell you that in my particular case there is at least this method of terminating the contract. But as it turns out, they don’t do this in order to retain the client for as long as possible and, simply out of laziness, simply understand the question asked and give a normal answer. It is possible to switch to another operator while maintaining the number, for example MTS or Tele 2, but this also requires the offices of the desired operators, since my passport data has been changed, and I must appear in person with other data. We have these offices, the problems turned out to be quite solvable, why then Megafon has an operator is not clear, in the end we have to look for a solution to the problem ourselves on the Internet. So much time has been spent trying to get through, but in return it is impossible to get a simple literate speech and just advice on how it is easier to act in such situations. After all, this is nonsense, in order to keep a person’s numbers, or simply terminate the contract, one would have to arrange a whole trip for two days, since one day will not turn around, and with the pandemic, the number of vehicles for transporting passengers has decreased.

A sad operator, there are offices of absolutely all cellular companies here, except Megafon. If you are not able to support at least one person from a company in a rather large area, then this cellular operator is worthless. In the future, of course, I will definitely not do business with this office. It’s the twenty-first century, and I have never seen such poor quality service and incompetence of operators. The Megafon cellular network has been on the market since 1993, that is, almost thirty years, but development apparently stopped in utero and remained in the nineties.

How the service works

Let’s figure out how the “ I’m online ” option works:

1. The first subscriber is trying to call the second.
2. The second subscriber’s mobile device is turned off or is not in Megafon’s network, so the first subscriber will receive a response from a voice informant.
3. At the moment, the operator's network will control when the second subscriber appears on the network.
4. When the second subscriber turns on the mobile device, or appears in the service area, the operator will send a notification to the first subscriber with information that the second subscriber is currently available for conversation.

Therefore, if you were unable to connect with another interlocutor for a conversation, you do not need to constantly call him. It is enough to wait for the receipt of an SMS message about the appearance of the person you need on the network.

Features, conditions and restrictions

Features of the “Who called” option:

• provided to the client from the moment of connection until disconnection,
• the operator may unilaterally deactivate the option in case of non-payment or termination of the terms of use of the service,
• the cost of listening to a voice message from “Who called” is free,
• voice format messages that were sent to the user are saved only for the last 24 hours and are offered for listening,
• you can only hear the last 10 voice SMS,
• “Who called” does not work in roaming.
• what else you need to know about (for example, what does auto answer mean: the subscriber is unavailable, busy, no answer, out of network coverage, etc.).

If the client who tried to call was unable to do so and left a voice message, you can find out about this action using a notification that will be sent automatically; a listening number will also be indicated - 0525, which is free.

By dialing 0525, you can listen to the last 10 messages that were sent no more than 24 hours ago.

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Disabling...

If the need for this service has disappeared, and constant SMS messages have become boring, the option can be disabled in several ways:

1. Disabling the service is possible using a special code. Dial *105*170# and follow the instructions in the electronic menu, after which the service will be disabled, and an SMS message will be sent to your phone confirming the termination of the service.
2. Disabling the option is also available through the Service Guide on the website. After a short registration, you can select the desired connected service and click the “disconnect” button. After this, the service will be deactivated within ten minutes.

Description

Thanks to the service, the subscriber can use the service even if there is no money in the account.
The service is available for tariffs operating on a prepayment system. The subscriber selects a limit from 200 to 750 rubles. and continues to use the number in the same way as with a positive balance. A number is blocked due to insufficient funds after 30 days from the moment of activation of the “Trust Payment” or when the limit is exceeded by a minus. After replenishing the account to a positive balance, the number is automatically unblocked.

The conditions also apply in roaming.

The list of operator offers contains similar services that have their own operating nuances. Their simultaneous activation for one phone is not supported.

First you need to select a suitable negative amount threshold and enter the appropriate USSD command. You can ask a consultant for help or use your “Personal Account”.

Next, the subscriber tops up the balance in the amount of the approved limit (in the form of a guarantee payment), uses the service for 3 months and receives the money back. The service allows you to change the size of the negative threshold in a given period (on the 4th month, the change will require reconnecting the option).

The subscriber selects the amount by which he can go into the red on his own.

What opportunities does it provide?

After connection, services are available to the subscriber under the usual conditions:

• calls (at the established tariff);
• SMS (at the same cost for 1 message);
• Internet (the volume of gigabytes is given based on the terms of the tariff; with an unlimited connection it remains the same);
• Beeline services.

The conditions apply to communication with numbers of third-party operators, within the home network and roaming.

The tariff schedule is maintained and corresponds to the current agreement, i.e. The user's phone is not blocked, payment is deferred for a month.

Old service names

The operator regularly reviews the list of additional options and updates their names to attract the attention of the audience. The conditions for access and payment for functions are also changing.

For example, the previous names and nuances of the service are as follows:

1. "Living Zero" Connected automatically to all tariff numbers using a prepayment system. Users had a problem with how to disable the service. The limits were constantly increasing without requests from the subscriber.
2. "Trust Payment" or "Promised Payment". It was available on prepaid and postpaid plans. The options for the amounts offered depended on the duration of the contract with Beeline (the longer a person was served by the operator, the larger the limit was approved). An assistant with a similar name - “Auto-trust payment” - acted in the form of a microloan with a daily payment of 0.5 rubles. for the first day and 0.75 rubles. - for subsequent days of negative account.
3. from Beeline. It was similar to the “Always Connected” option, but available on tariffs with all types of payment.

The name change is also due to the abolition of the rules of the previous options: previously it was necessary to be a subscriber of the Beeline network for the last 3 months and spend at least 200 rubles per month on the tariff. on average for a given period.

What is the option called now?

Current name.

Advantages

“Who called” is a simple option that is activated automatically on some tariff plans . It extends its effect in different cases:

• did not get through because the dialed interlocutor was busy talking to another number;
• communication problems;
• the subscriber cannot pick up the phone because the device is turned off .

Related material: 3 ways to turn off on Megafon

The “They called me S” option has distinctive features, and it cannot be activated on some tariffs.

Important information about the option posted on the Megafon website.

Service cost

Before connecting to the service, you need to find out how much daily use costs. Previously, the offer was free and no one thought about turning it off. The service can be disabled using a simple combination that you just need to dial correctly.

The cost will need to be paid on a general basis daily, so 1 rub. 20 kopecks will be withdrawn from the main account . Connecting and disconnecting is free for everyone (it doesn't matter which method you use).

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