Knowing his tariff, the subscriber can calculate his expenses in advance and choose the most optimal service package for himself. And in some cases, even change it to a more profitable one. There are several basic ways that will help not only find out the tariff plan, but also clarify basic information about it. They are all free and won't take much time.
We clarify the mobile tariff
Why do you need to know the name of your current mobile phone plan? Knowing his tariff, the subscriber will be aware of the conditions, changes and other information on it. In addition, you can always compare the terms of your tariff with those on other plans and decide to switch to a more profitable one. Also, the provider’s website regularly publishes information about various promotions for individual tariffs, and what needs to be done to participate in them, so knowing your tariff is useful.
If you are just buying a Rostelecom SIM card, then the name of the tariff and basic information on the conditions can be found on the packaging. If you have been connected for some time and did not go into details of the tariff (usually you just bought a SIM card that was in the communication store), then other methods will be required to clarify. And the first method is the easiest, because you don’t need to contact anyone.
USSD command
The easiest and fastest way to clarify the name of the tariff plan is to dial a special code on your smartphone/phone - USSD request. So, enter the characters *107# and press the call button. In this case, you don’t need to call anyone and remember the phone number, you don’t need to send an SMS, you dialed the code, dialed, and the request went into the system. After a few seconds or a minute, a window with a message will appear on the smartphone screen, in which the name of your tariff and basic information about it will be written (the cost of the main options and the validity period of this tariff).
Advice! If you only need the name of the tariff without additional information, dial *108# and dial.
SMS message
You can also find out the tariff by sending an SMS to the operator’s service (free) number:
- If you only need the name of the tariff without additional information, then create a new text message for number 220 , in the body of the message type the symbol * (only an asterisk without other symbols).
- If, in addition to the name of the tariff, you need basic information on the tariff (cost of a minute, validity period, etc.), then in a text message for number 100 , dial only two digits - 42 , and no more characters.
As soon as the SMS has been sent, you will receive a response text message in a few seconds, which will contain the requested information (either just the name, or the name with additional data).
Technical support
An equally convenient way to clarify the name and details of your mobile tariff plan is to call customer service or technical support. You can call the short number 611 or 11802 (the call is not charged), or you can call the full 88003001800 , a call here is also not charged. The operator, after indicating your data (full name, possibly passport data), will provide all the information the user needs on the current tariff plan, including its name, basic prices, connected options, etc.
In this case, first the answering machine will answer the user and offer to use the voice menu. If you carefully listen to the robot’s prompts and follow the instructions, you can solve your problem without waiting for a response from a live operator.
Reference! All contact numbers of Rostelecom services can be found on the provider’s website.
Clarification of the tariff plan for mobile communications
Using a smartphone or a simple mobile phone is the fastest way to find out your Rostelecom tariff. If the subscriber is the owner of a mobile communication , he can take different phone numbers to send a request. Every citizen of Russia can clarify the tariff package using the following operations:
- Send a USSD request to the short number *108# and press the “Call” button. After a few seconds, the device will receive a message indicating the tariff and its validity period.
- Send a USSD request to *107# and receive extended information about the tariff.
- Send an SMS message to the short number 100 , in which indicate the number “42” . In a few minutes you will receive an SMS with your tariff plan parameters.
- Send a message with the “*” to number 220 . After sending the request, the system will process the data and send it to the subscriber.
- Call the Rostelecom support service at: 8800 300 18 00 , or 118-02 . The operator will answer the outgoing call and help clarify the tariffs for cellular communications.
- Another way to find out your Rostelecom tariff is to go to the Unified Personal Account , and in the “My Services” section, select the “Mobile Communications” column, then the name of the tariff package and its validity period will be displayed.
- You can also check the tariff assigned to your mobile number at your city branch The company specialist is told the contract number, mobile phone number, and is presented with a citizen’s passport. Within 5 minutes, an employee will announce information about the request.
- If a subscriber has recently purchased a Rostelecom starter package , he can find out the tariff plan independently. New packages are printed with a telephone number, the current tariff plan and its expiration date.
Rostelecom mobile communications, video:
Internet Rostelecom: how to find out the tariff
To clarify the tariff ]home internet[/anchor] from the Rostelecom provider, the options described above will not work, unless a call to the technical support hotline will always help out. Other methods will help you find out the tariff for mobile communications. You can find out about the Internet tariff through your personal account (PA) registered on the Rostelecom website.
Through your personal account
The most flexible method that has maximum functionality for independent management of services is the capabilities of a personal account, which is located at //lk-rostelecom.ru/ . Immediately upon authorization in the personal account, the user sees all the basic information on the tariff and balance. In addition, the main page displays information about connected services/options.
In the Personal Account you can quickly find out all the names of the tariffs of all services connected to Rostelecom. This can be interactive television, home (landline) telephone communication, mobile communication, as well as home Internet. This method assumes that the subscriber already has an account on the provider’s website, that is, he has registered a personal account with his data. Otherwise, you need to go through the registration procedure, it takes very little time and is quite simple. In a special form you need to indicate your full name, your region, mobile phone number, and email address. Next, in our personal account, we must link all the services we receive from Rostelecom. To do this, you need to know the personal account of each service, enter it in the appropriate line in your personal account, and then confirm that it is you who are using the service and it is not registered to another person.
After this, the user gets the opportunity to manage all services and options. In order to receive information about all connected services, you need to go to the appropriate section - “Service Management”. There will be a list of all services, information about them and the ability to manage them - pay, connect and disable additional options, change the tariff plan and much more.
Reference! Requests and applications submitted in the LC are considered within the time set by the provider.
For home internet, television and telephone
How to find out your Internet tariff in Rostelecom? Of the methods described above, only one is suitable - calling the hotline. There is a single number: 8 800 100 0 800. USSD requests and SMS messages only work for mobile clients.
But the most reliable way is open to you to find out everything about the connected options, control them and pay for them. This is a personal account.
Personal Area
The easiest way to manage the company’s services is through the subscriber’s personal account. You just need to log in to the service, and the main page will display the most important information about each option.
This way you can instantly get information about television, landline telephone or mobile communications, and home Internet. But to do this, you will have to go through the registration procedure in the service and provide your contact information: phone number or email address.
If, after registration, none of the personal accounts are displayed in your account, they need to be linked using a special link.
Additionally, you can leave a request to change the tariff, connect a new service or delete an old one. It is possible to pay bills and make other transactions. The processing time for an application is not immediate. Usually you have to wait for several days.
Rostelecom branch
Sometimes it is more convenient for a client to visit the nearest branch of the company than to point a finger or click a mouse on the screen. Well, that's a good approach too. The company's employees will greet you kindly and will try to explain everything clearly. Most importantly, do not forget to take your passport with you. It is advisable to have a copy of the contract with you or at least know its number.
Remember that the manager has the right to tell you only information that concerns you personally. If the contract is drawn up for another person, then it is he who must visit the office.
other methods
If it so happens that there is a Rostelecom office not far from your home or place of work (or maybe on the way to the store), then you can check the information on your tariffs there. You simply voice your request to the employee, identify yourself as a subscriber, and receive all the necessary information. Employees can also advise on other tariffs, recommend a more profitable plan and immediately arrange a transition to it. If there is no branch near your home, then the address of the nearest offices can always be found on the website in the “Branches” section, select your city from the list, and then a list of addresses and contacts of offices in your city will be shown.
Attention! You will not be able to receive information if you are not a Rostelecom subscriber and the owner of the agreement. You must have your passport with you.
Another convenient way to always be aware of costs and detailed information on the tariff is to install the mobile application for Android “My Rostelecom” or a similar application for iOS devices on your smartphone. In this case, your personal account will always be in your pocket; its functionality is no different in capabilities from the web version.
From the above methods, the subscriber chooses the most convenient one, which is most suitable at the moment. Each of them has its own advantages and disadvantages, but they all perform the main task - they provide the necessary information on the tariff.
Call the Call Center
If you don’t have a device with the Internet at hand from which you can access your personal account, then you can call the support service with a question on how to find out which tariff is currently connected and which ones are more profitable.
The number for Moscow residents is 8 800 100 08 00, calling it is completely free from any phone and is available around the clock.
The advantage of this method is that the operator, in addition to the requested information, can also inform about new offers or current promotions.
The disadvantages include the time it takes to dial and the need for the device to have tone dialing in order to reach the right specialist.
Important! Be prepared to provide personal information - the owner’s name and passport details, as well as the code word left when concluding the contract.
How to find out what Rostelecom tariff I have on the Internet
However, the methods described above can only be applied to mobile telephony. If you use Internet or TV services, you will have to explore other options. The only general way is to contact technical support. But this is always associated with a long wait for a specialist’s response. Therefore, let's explore other possibilities:
- Subscriber's personal account on the website. Follow the link www.lk.rt.ru. As soon as you enter your login and password, you should go to select the connected service. Click on it and you can view your TP. When switching from one service to another, you can find out the tariffs active on each of them.
- Mobile application “My Rostelecom” installed on a smartphone. Immediately after logging in, you will see the name of your tariff plan on the main page.
- Receipt for payment. Here, in addition to information about the personal account number, the amount to be paid, there is also the name of the tariff you are using.
For mobile communications and the Internet
It's helpful to know your current mobile or internet plan. Payment terms, limits on connected services, etc. depend on this. If new, more profitable offers appear, you can always connect to a new tariff plan. Let's discuss three ways to find out the tariff at Rostelecom.
USSD request
The easiest way to quickly get the information you need is to send a suitable USSD request from your smartphone. Dial *107#. Remember to press call as if you were going to call the number you dialed. The phone won't ring anywhere. After some time, information about the current tariff will appear on the screen. You will find out how much it costs and how long it is valid for.
If you only need to get the name, you can send another USSD command: *108#.
SMS message
The advantage of this method is that you receive information in the form of an SMS message. The data is saved to the phone's memory and remains there until you delete it. It's comfortable. To receive the service, choose one of two methods.
- Send an SMS to number 220 containing only the asterisk symbol: *.
- Send an SMS to number 100 containing two numbers: 42.
You will receive a response message with the necessary data.
Call for support
Many people prefer to communicate with technical support operators. Of course, the network is often overloaded. You have to wait your turn. But in the process of communicating with a company employee, you can ask other questions. The specialists are always polite and friendly, they try to explain everything clearly. They will advise you and help you connect or disconnect services.
When it comes to mobile communications, there are several toll-free numbers:
- 880030011802;
- 11802;
- 611.
Don't forget to have your passport ready. The operator may ask you to provide your personal identification information. Rostelecom employees do not have the right to distribute any information about connected services to third parties.
If you don’t have a tariff yet, you can select the tariff you are interested in in the tariffs section. Tariff plans Family History and Sociable+ are ideal for a family.
FAQ
How to connect to Rostelecom Moscow tariffs?
Make sure the provider services your home. To do this, enter the address in the verification line on the site and press enter. If the house is in the database, select a tariff and fill out an application by phone or online. We will connect Home Internet and TV in the coming days. If there are free time slots, it is possible to install the equipment the next day after your request.
Why is Rostelecom better?
Rostelecom provides fast and affordable Internet at competitive rates. Choose a tariff plan from 100 Mbit/s and connect to the Internet at a discounted price in combination with TV and mobile communications. Create a home network via WI-FI and use the Internet on your phone, laptop, tablet, game console and computer. Rostelecom high-speed tariffs are especially popular.
What speeds does the provider support?
At Rostelecom, tariffs for Home Internet and TV offer different speeds, from 100 Mbit/s. Each subscriber, when choosing a speed and tariff plan, is guided by his own needs and requirements. The provider transmits the signal at the speed specified in the contract.
What channels are available when connecting to TV?
The list of channels depends on the selected tariff. Rostelecom included popular European, American and domestic channels in its packages. At any given time, viewers have access to a selection of films, sports broadcasts, educational and children's programs.
Can I connect my router?
Yes, if your router meets its technical specifications, you can use it by choosing Rostelecom tariffs for Home Internet and TV to connect.
Rostelecom, one of the largest providers in Russia, offers subscribers several tariff plans with unlimited Internet, TV and Mobile communications. Offers include both a separate service - Internet connection, and combined tariffs with TV in one package. Connect tariffs with Rostelecom Home Internet at a favorable price - all equipment installation work is carried out free of charge. You only pay the cost of the tariff. We work seven days a week, so you can make an appointment with a specialist on Saturday or Sunday. For an urgent connection, call number 1 and arrange with the operator to set up a Home Network for the next day. Applications are accepted from 7:00 to 24:00 Moscow time.
Methods for phone and tablet
Well, for starters, let’s list all the ways so that you can find out the Rostelecom tariff plan:
- Find the necessary information in the contract.
- Log in to your Personal Account.
- Using the application.
- Call the call center.
- Come to the operator's office.
- Dial USSD command.
Now let’s take a closer look at each of the methods...
View in documents
If you still have the documents that were issued when you purchased a SIM card, then you can find out all the necessary information from them, provided that you have not changed the tariff plan.
Send SMS to a short number
For this purpose, there are two numbers - 220 and 100. So, to determine the tariff plan, you can send an SMS to number 220, adding a * instead of text, or send a message to number 100 with the number 42 inside. In both cases, you will receive all the necessary data in a response SMS.
Using USSD command
Why is it important to know your tariff in Rostelecom
When connecting services and concluding an agreement with RTK, each subscriber selects a certain set of options and the most profitable services. They are arranged in packages included in tariff plans. If you know your tariff, it will help you get the following opportunities:
- You will know the conditions, any changes, and other information on the tariff.
- You can decide whether to connect an additional option or use a different tariff plan, and we’ll make the transition.
- Find out if your tariff plan is covered by the next promotion, which is often carried out by RTC.
How to quickly get information about the tariff of your home or mobile phone or Internet
- It is necessary to go through the registration procedure on the official website in the “Rostelecom Unified Personal Account”. Here you will have access to complete information on the tariff, including its name, description of services and their cost.
- By calling the customer support service, whose operator will answer all your questions. You can make a call from both a mobile and landline phone.
- During a personal visit to the Rostelecom office, where a competent manager will help solve the problem (but only with an identification document). The address of the nearest customer service center can be found on the corresponding page of the official website.
Any of the listed options will help you not only find out your Rostelecom tariff, but also get information on how to change the Rostelecom tariff to a more profitable one for you, how to manage the services of the current tariff and much more.
Additional Information
In order to find out which tariff plan you are using, you can send an SMS message to the short number 100 or 220. In the message you need to put: *. Next you need to enter the digital value 42. This service is charged depending on the tariff plan of the cellular operator.
To obtain faster and free information about the tariff plan you are using, follow these steps:
- Register on the official Rostelecom website in order to receive a personal account.
- Log in to the system by entering the username and password received during registration.
- Enter the main menu and select “My tariff plan”.
You can clarify this information by personally visiting the company’s office. The address of the nearest branch can be found online. You must have an identification document with you. Otherwise, the client will be refused to provide any information.
Having arrived at the office, the client can not only clarify information on the tariff, but also leave a request for reconnection. A company employee will advise on new current offers and, if necessary, carry out the procedure for changing tariff conditions. Please note that such manipulations can be performed over the phone, in your personal account, and even via SMS messages.
In order to find out which tariff plan you are the owner of, first study several possible options. Choose the one that suits you best. If necessary, change your tariff plan to a more profitable one. Rostelecom takes care of its customers by developing new and new programs. Don't miss the opportunity to get the maximum benefits from cooperation. If necessary, call customer service. Qualified employees will answer all the client’s questions. How can Rostelecom subscribers find out their tariff plan? Use any method convenient for you. In any case, you will be provided with up-to-date information.
